I called about purchasing a dog. They advertised if you wanted to know they price, and more information regarding the dog. My husband and I really ready to make a purchase today. But when I called they would not tell me the price of the dog. Flat out refused. When I told them if they would not tell me the price than they were not a reputable business. The girl said well have a nice day and hung up on me. I expected to pay around 3,000 for this dog. We would be travelling an hour to get Robinson. My guess is they hope you get there fall in love with the puppy and would spend any amount they wanted to charge. They lost a purchase today. read more

We sometimes come here for grooming. Each time, the staff is super friendly. The pricing is up-front, and it's easy to schedule appointments online. Right before Christmas, it was pretty busy, but the time they estimated for us was accurate and has never run over. They do a nice job cutting our poodle's hair when we can't make it into our normal groomer. read more

Petco - fluffy girl after grooming - Pet Training Near Me - Pittsburgh, Pennsylvania

I took my white medium golden doodle there for his first grooming from them. Took almost 5 hours picked him up right before 6 PM Thursday morning. Let him out to go to the bathroom notice he has blood all over his butt. I called Petco. They said a manager would call me, an hour and a half later they never called. I took my dog back there. The manager Danielle said if an injury occurred we would immediately stop Grooming . He was not injured there. They wouldn't even clean the blood off of my dog. I have been getting my dog groomed for four years and he has never bled. Don't go there! If I could I would give 0 stars read more

Petco - Bloody butt - Pet Training Near Me - Pittsburgh, Pennsylvania

I took my dog to the grooming salon that is part of Petco and was very pleased with their services. The groomers, Rachelle and Tara, were so nice and very loving towards my pup! I knew that he was in good hands! They gave a "report card" of what was done and how he did, along with an already scheduled date to come back! That was very appreciated! We will return! read more

Petco - Groomed pup! - Pet Training Near Me - Pittsburgh, Pennsylvania

As you probably know, Petco is a large national pet store chain that sells products and services for pets as well as some small live pets. This Petco did not sell all of the brands and products that I like to buy for my cats, but I found some of the products and also similar substitutes. I now have sufficient cat food, treats, and litter to last awhile. The prices were slightly more expensive than what I could get from their online competitor Chewy. When I checked out at the cash register, the cashier said a friendly hello, accurately rang up the items, carefully bagged them, and wished me a good day. This Petco will NOT be my regular store for shopping for my pets, but my overall experience today was still good. read more

Normally order all pet supplies from a Company online but needed a quick item. Came into find pretty much no one masked. A joke of a plastic barrier at checkout and all out filthy store. read more

My go-to store for everything. My cat is a bit overweight so I do like the selection of diet cat food. Petco usually has a few different brands of cat grass. The one thing that I notice with every trip is that there is so much available in the store if you have a fish tank. I only shop here for pet supplies..if you get my drift. The prices are ok.. you can get deals with the rewards card. If you don't have one of those cards get one! The prices can be above average if you purchase several items. read more

i adoped my cat from the Animal Rescue League setup they have in this petco. He was the nicest cat in the pen. Very cool little guy. The people in the store were very helpful through the adoption process. after i signed the papers i was given big time coupons..FREE STUFF. haha im a sucker for that. i got a tub of litter for free. bag of hills science diet cat food (expensive stuff) for next to nothing and a free cat toy, one problem though...the day after i adopted him. i noticed the little guy had EWWW WORMS. so i would def assure that your cat does not have that upon adoption. read more

Petco - My cat oliver i adopted from ARL in petco - Pet Training Near Me - Pittsburgh, Pennsylvania

What is the point of making a grooming appointment when they tell you they'll call you in 2 hours for a bath and nail trim on a small dog??? During Covid you aren't taking walk ins, so, you get behind that much that you need 2 hours for a 20 lb dog bath and nail trim? Awful. read more

I had previous great experiences with this location, but now I will not even encourage others to using this store or service. I had paid for his wash, teeth brushing, ears cleaned, even extra deshedding. I made sure to ask if they did his ears and they were very much in agreement it was done (never had an issue before). Never was told prior times or this time that he will need ot be brushed 48 hours later. Yet, even a week later I am still cleaning out his shedding, a day after he came back to me his ears needed cleaning extensively so much came out even wax the size of small paperclip...it was bad. I asked for the regional/district manager...I felt the call I was on needed escalated, she said the manager would call me back, he never did. He advised her to give me the customer service number when she called me later on. This manager from previous experiences seems to not place an importance on customers first. I have encountered on many times products being not in stock and his non-concerned attitude too. I will say this was my first extremely bad service in the grooming area, but I will say the store entirely has gone down in service over the past 2 years. read more

Most animals habitats were inappropriate and borderline harmful for them. They all seemed unhappy, especially the leopard geckos. Petco is known to have problems with housing their leopard geckos and this location is another example. None of the staff approached me. read more

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I would never recommend petco to any of my family or friends. I took my dog to be groomed there twice. The first time it hardly looked like they cut his hair. The second time i explained to the groomer that i was aware there was some matting on his stomach due to a harness that we use to walk him. I told her that i wanted his hair a little shorter than the last time he was groomed because it did not look like they had cut it. She agreed and was very kind. The actual groomer, Rachelle, must have not understood because she shaved my dog. He is a Maltese and they completely shaved his beautiful coat. They did not trim up his face or his tail. It was horrible. My fiancé went back in and brought our dog with him to request a refund and the manager and groomer were very rude to him. They told him that i had asked for the dog to be shaved. It made us both furious and so disappointed in petco. I called the Petco customer service line as a last resort and they were very helpful and they said they would contact the store manager to issue a refund of the grooming. He called and was accusatory. He asked to tell me my side because he had been told "an entirely different story". He said he would issue a full refund... only if we had the original receipt. I explained to him that it's very rare that people keep receipts on services and we probably didn't have ours. I kindly asked him if they would be able to print the receipt for us since i had used my petco card. He said he wouldn't. We took our dog to a new groomer and they were horrified at the grooming our dog received. They often get ex-petco customers in their shop whose dogs were botched just like ours. This petco has some of the most unprofessional, unkind, and disrespectful staff i have ever met. I will never walk into another petco every again. They don't care about you or your pet. Don't go here!!!!! read more

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Wonderful Experience! I have a very nervous rescue and she needed her nails trimmed. Everyone was so helpful and kind. We were greeted as we walked into the store. Tara was so gentle and took her time with my girl Ginger. After Gingers nail trim we were walking through the store and Matthew approached us and showed me that I had Gingers harness on backwards. He put it on her correctly. Everyone was so Wonderful! Honestly, the best customer service I have Ever experienced! read more

Petco's groomer's botched my dog!!!! Do NOT take your dog there EVER! I have a Maltese puppy and they shaved him almost bare! He looks terrible! I never thought that they would shave off all of his beautiful coat- especially in the winter. I went to another salon and showed them a picture of my dog and they were horrified. They are both past petco employees who said that they quit as soon as they saw what petco was doing. I will NEVER return to this petco or any other! I need a refund! read more

A+ service. My dogs love visiting with Tara in the salon and getting pampered. I love that they enjoy it and come back to me all soft, clean and freshly pedicured! I'd highly recommend there services! read more

Came in while waiting for some others to arrive for dinner. It felt like it was closed... dimly lit and the employees looked like zombies.

I headed into Petco to find a cat tree for my two cats to play on. I was surprised to find most of the larger trees were mounted on a high shelf, about 10 feet above my head. So in order to look at one, you had to go find a sales associate to get it down. I finally found a salesperson who was helping someone else. I stood in her line of sight, waiting patiently. As soon as she was done, she went to help another woman who had just walked up to her. I went to find someone else, but there wasn't anyone. I was peeved that it took me 25 minutes just to be able to SEE the tree. I bought it, but it wasn't because of any help I got from the staff. To add insult to injury, I'm one of their Top Dog members (because of my buying history). I won't go there again unless they're selling something exclusively available there. read more

I had just got an adult Sheltie. She was shedding badly and overweight. The groomer (I forgot her name) could not have been nicer to me and my dog. She did an extremely good job,letting me know everything she did and things she found while grooming her.One of the best experiences,I have had with a groomer. I would definitely recommend grooming salon. read more

Do not take your dogs in...this place is not dog friendly! Every time we go in the lady letting the cats play is rude to us and says to take our dogs away because some of the cats don't like dogs. She is rude and doesn't even work there. She is costing them business! Go to a different place! read more

I adopted a kitten from the animal rescue league at this store about 3-4 years ago. I was looking for a black kitten and they happen to have one. I played with him and fell in love at once. The girl was very pushy about trying to get me to adopt an older cat, saying two cats are better so they can keep each other company (which i agree) but i didn't like any other cats there, but she kept trying and trying. I understand but let it go after a while. This was a few years ago so i dont remember every detail, but i was told my kitten was (so many) weeks old and just came out for adoption after getting over an eye infection. After I paid for him, I saw his birthdate made him older than she told me. The age on the paper showed he was at the age where he would no longer be sold at the kitten price but at the cat price, but I was made to pay the kitten price. I let it go since he was only about a month older. Once we got him home, it was problem after problem. He had bloody stools and his eye infection came back. He also constantly sneezed and flung bloody boogers everywhere. Vet visits and medications cost another $300. The paper I signed informed me after the cat leaves Animal Rescue all vet bills were my responsibility. After all his health issues i found a FREE kitten to add to the family. She cost me $70 altogether for shots and spayed, way less than what I paid for my first kitten. He still sneezes bloody boogers but my vet informed me its probably allergies and since he seems healthy in every other way its something we'll probably have to just live with. Now, years later he is starting to have a cloudy eye, yet another thing wrong with my cat that I was told was 100% healthy. I know this isn't something they could have predicted, but dealing with everything else when we brought him home this just feels like yet another obstacle to deal with. I went there for a healthy kitten that was already spayed and UTD on his shots. I won't get another kitten from them. I'll stick to the free ones I find. read more

I visited this location about a month ago and when asking a groomer about the best brush for my dog we talked about bathing. She said I could bring my dog and use their products and dryer for $10 ( best to schedule a time). She said I could make an appointment and they would bath and dry my dog for $20. This past week I made an appointment over the phone and was told to bring vaccination papers to verify. I bring my dog in and the price was $38. I mentioned my previous conversation and she assured me that the price is $38. Ok so I go ahead with the appointment, got a call he'd be ready in 10 minutes, great. I showed up in about 10 minutes and he was still getting combed out, no problem. I got my bill went to the register and paid (bought a toy) and when presented my dog she mentions, "I combed out his ears but they're still wet! Not a friendly groomer, our appointment was fo 12:00 and I was being told to come back because she wasn't there yet but as I started to go into the store she walked in. I doubt I'll go back, it was not a nice experience and definitely no customer service. read more