I always have a great experience and the stores always look great as well. They have a great variety and it's easy to get all my pet stuff in one place. The staff are always very friendly. I noticed an item I paid for today wasn't in my bag. I'll have to call the store in the morning since they aren't open. We realized when we got home. I think it may have been because our cashier took the items out for the dog and went to open them up for us. She was so sweet. I'm wondering if she maybe confused the bags with the items and put the gecko food in another bag. It was expensive and I really don't want to have to buy it again so I'm hoping it's still in the bag there. During our visit we walked around with Miso to see if he liked any toys specifically. We found quite a few that he liked so we purchased them. My oldest son needed some food for his gecko which I had to have him add water to the little bit of food that was left in the geckos bowl to last until tomorrow since we did not have the gecko food when we came home -we noticed it was not in the bag. I also had a pick up order that I placed yesterday but did not get the chance to pick up so we came by today to pick that one up as well. Heaven was our cashier and she was very friendly and kind. She actually helped us the last time too and gave our puppy Miso a treat. This time around she opened his toys for him so I could let him play with them in the car. We will be back again soon. Hopefully to grab the gecko food that was left behind and possibly get more toys for our pets. read more

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Stopped by Petco while in Orlando to get some help with preparing our 13 year old cat for a two day transport from Florida to Texas. She's been living with my older daughter for the past year and this transition felt like a big one for all of us. Unfortunately, I forgot the older gentlemen's name who was amazingly helpful. He told us about products that would help with her anxiety. He shared stories about his own cat and her temperamental personality like ours. He helped us choose a comfortable cage that would be best for transporting. He helped us to think through the experience from her perspective. He made us feel like he understood our concerns and went out of his way to make us feel better about it. Thanks. read more

Petco is a pet parent paradise. They have everything you need and the prices are extremely reasonable. Today the Easter bunny was here to celebrate the holiday. They offered unlimited photos with your phone or a cute polaroid for a donation of $5. All of the staff were extremely helpful and friendly. They even offered suggestions for nice nearby dog parks. read more

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The customer service is phenomenal! Everyone was so happy to help me and they were able to price match !!

4 Stars for a solid option for pet needs with kind service! I stopped in today and was able to get some necessities for a new pet joining my household soon. They had a great selection of leashes and harnesses, as well as toys, food, etc. I did note that the crates were much more expensive than I've seen online, but it was incredibly convenient for purchasing the smaller ticket items. Jay checked us out and was really friendly. Additionally, I noticed they have a new puppy coupon book- don't forget to ask about it! Overall, I'd be back for some items, but probably opt for an online shop for the bigger ticket items (or for more variety). The convenience of in-person shopping is valuable though! read more

We have been going here for grooming for about 3 years. Several months ago we had an awkward experience with some new staff members (came in for a nail trim which we have been doing for years... wasn't greeted and the staff members were talking to each other about who would take us in a way that felt very much like they did not want to take us right in front of us) and instead of any confrontation we said nothing, just left and returned later to speak to the grooming manager, Michelle, who wasn't present during the initial interaction who we thought we had rapport with. When we went to try again and hopefully speak to Michelle about the situation she berated us in front of a group of other customers and blamed the issue on company policy and signage. We left and didn't come back for months. We decided to give it another try today. The same manager, Michelle, was cold, looked at my husband as he entered, and then literally said nothing to my husband as he picked up our dog even though she was literally at the computer at the desk directly in front of him. Our dog was also given back to us post groom absolutely covered in loose hair. The other staff there that day were friendly but the leadership and these negative interactions have really soured the experience. I understand frustration with management or company policy but that should not be taken out on customers. This will be the last time we use the grooming services here. read more

Stay away! worse service ever. clipped nails half way did anal glans to point left my yorkie limping. then when I complained they tried to turn it around on dog condition. I had to go to vet stating my dog was in excellent health. I requested a refund they gave me 1/8 th of what I paid. now I am having to go back to vet due to her anal gland issue. I am now seeking legal help. read more

Closest location to us, ordered some food online and we decided to head there since we were in the area. Staff were very nice and allowed us to grab food even though we were there before it was ready! Very friendly and professional, they loved our big boy boogie! :) Would definitely come back ! read more

I found 4 dead betta fish. Many of them are sinking, have droopy fins and are barely moving. These usually beautiful fish look horrible. I kindly went up to a worker and brought them the four containers and said these are dead. He was working by the dog treats area and said "Okay. I'll get to it." (as if he wanted me to put them back) I continued to look at him and he said set them down here (on dog treats.) Another worker comes up and says "What are there more?" The reactions and tones had no care for the fish and seemed inconvenient. Second worker had no reason to chime in and quite frankly made it worse by revealing that there were more. I am not a fish person but this was heart breaking to see these beautiful fish dead. They also disposed of said fish very publicly. I have a recording of the whole thing and fish but wasn't able to attach. read more

Sam the cashier has a bit too much attitude for no reason. Other staff I encountered seemed to be nice.

absolute 0 review. Do NOT purchase fish from this "pet" store. They are so neglectful. Fish tanks are absolutely disgusting, they do not maintain them. Multiple sights of dead fish in their tanks that they don't remove. We purchased 3 fish from this store to add to our tank in hopes that we could give them a better environment to live in and all 3 passed in less than a week. read more

Stopped in to grab a little birthday treat for our four-legged son. I remember when this store opened, it was nice, clean, and fresh. Now it seems a little dingy and dated. They had boxes everywhere, I guess they were stocking the shelves. Plenty of staff around the store, no one ever said hi or offered to provide assistance. If I needed something and was in the area I would stop in to grab it, but would not go out of my way for this location. read more

Bought natural balance dogfood at Petco and it was infested in bugs. Granted, my wife bought it in August and we stored it in kitchen in its sealed bag. Manager refused any kind of credit at all. So my wife left store and will never shop there again. Short sighted manager and policy. read more

Reviewing the grooming at this Petco, with almost perfect score. It pains me to give less than five stars but there are a couple things that any dog owner should be aware before bringing a four footed friend here. Most importantly is what a wonderful technician Crystal is. If it were not for Crystal I would not bring my pooch here. She is a gentle and kind, sweet and caring delight of a person. She does a very good job of grooming my Yorky. A few little hiccups over my past three grooming visits have led me to take off really just half star. Sometimes when I call there is no answer, even during business hours. However they are always quick to call me when my dog is done with his service. My other tiny quibble is the Petco charges the same price for services here as they do in other more expensive parts of the country. It's kind of surprising to pay the same amount to have my dog groomed in Orlando as it costs in Los Angeles. Seems a bit steep at $66 but maybe I'm just spoiled by my groomer in LA. There is ample parking out front. TL/dr: Great grooming at an okay price. read more

This Petco is located in the same plaza as Hobby Lobby, Total Wine and Old Navy, specifically right next door to Barnes & Noble, with plenty of parking. My husband, our little girl dog and I came by this store this past Tuesday, a little before 5:45 pm. We were looking for boots for our dog since it has been just so hot in Orlando. The sidewalk can get so incredibly hot on your dog's paws and so it may be helpful to get your pet some boots to protect his/ her feet (this poor dog I know actually got one of the pads on his paw split after walking on very hot cement for a long duration of time without any protection). We had visited a Petsmart the night before but didn't find a good boot that would fit our little girl's paws since she has some pretty small paws. Since we were driving by this area, I just suggested to my husband to check this store out and just see if they have anything. Anyways, when we came in, we were greeted by an employee and then headed down an aisle. Assuming the boots would be in the same aisle as the collars and leashes, we walked in there but didn't see any. So I went back to that employee who greeted me and asked. He told me that they have a very limited selection but showed us what they had (it was on an end cap down the collars and leashes aisle... I was so close). We saw the same boots the had at Petsmart but also was saw these silicone boots (which Petsmart did not have) and thought we would give it a try. If you are a dog owner, you will know that most dogs do not like their paws touch, even if they are barely touched, groomed, nailed trimmed, etc. Well our little girl was leaping and walking wonky when we put on her boots (pretty hilarious.. if you don't know what I am talking about, I am sure you can google a video of dogs wearing shoes or socks for the first time. You are definitely in for a treat). After we laughed, along with 2 other female employees nearby (lol), this one employee had told us that our dog should get used to it over time. And she also asked if our dog was on any special diet or have any dietary restrictions before offering to give her a treat to motivate her to walk (since she decided to stop walking after doing her little hilarious show). This employee also told me that if the shoes don't work, I can always bring it back and exchange for a new one or for a full refund. She told me that I can also exchange this or get a refund if we also lose a boot too. In the end, we ended up purchasing the boots and our little girl has learned to somewhat tolerate them (although I am sure she totally hates me and my husband because we are making her wear them, but it's for her own good, to protect those cute little previous paws) over the past few days. I greatly appreciate both of the employees helping us upon our visit and am so thankful that this Petco had what we were looking for. read more

Petco - Silicone Boots, Size XS, $19.99 + $1.30 tax= $21.29 - Pet Training Near Me - Orlando, Florida

These people suck lie about receiving rx approvals because they are so slow. Then tell me tough luck Never again go to Chewy they are less then half the price on RX read more

Definitely an outdated location in a plaza that could use a face lift overall. The store itself is smaller than the new locations, but has lots of merch. They run the usual sales and seasonal promotions, which is nice. They always have clearance items here when the store seasons change, the toys are a pretty good shop here since they over good discounts and my sister's dogs don't seem to mind out of season toys. They have obedience classes,grooming and adoptions here too. Overall: B- Much like the plaza it's in, they could use a face lift, but still a solid store for pet essentials. read more

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Super helpful staff - Jackie especially!!! I've come in a couple of times and she has been the friendliest, most enthusiastic and great trouble shooter. Came in for a spray for an itchy skin dog. This time for flea remedy. This place is large so I'm sure they have any and everything needed for pets. My go to place. read more

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We took our dogs in to the grooming service for nail trimming. The grooming manager named Michelle offered the worst customer service imaginable. We have been customers there for years, but will not be going back as long as she's representing the grooming department. We intend to file a complaint! read more

It is a good place to purchase supplies for your pets. It is fun, however, to walk in every aisle to see what piqued my interest. The live pets are fun to see. The fish tank area are the most relaxing, seeing them swim and back and forth. All in all, it is a convenient place to stock up pet supplies. read more

This is my 1st time here since getting my dog. I was looking for a variety of dog toys to satisfy my pooch. They offered different options that I needed for my puppy / piranha dog. But I did find what I needed. Their prices were on track with the other pet store I've been going to. I also signed up for the rewards program and hope to get some good coupons soon. I'll be looking into training there as I hear the trainer has had the same breed I do (part piranha). Customer service was ok. Parking is odd as it says 30 minutes only. Really? You only want me in your store for 30 minutes? I can't do much damage in 30, but ok. Since I'm new to the puppy scene, I'll be back. read more

I only know the doggie side of the store. Quite a few brands for wet and dry, dog food and refrigerated food. The aisles are well stocked wide and well lit. The staff is friendly. read more

I'm giving a 3 based on the fact that they were open. Their inventory is scarce, about half the store is lit and it stinks. It's not pet urine, more like wet mold. read more

fish killers they throw out fish they won't think will sell and if they don't look god they literally throw them in the dumpster

The staff here is really awesome. On multiple occasions I was helped and asked about my pet and treated as if they new me. Very nice. One gentleman, Martin went above and beyond to give me helpful advice so I didn't have to overspend ,even grabbed me a coupon book too, and personally searched for a good enough item in the clearance bin. All that within the first 5 minutes of me being there! Aside from the great service, they have a good selection of brands for all types of pets. The staff is knowledgeable about them as well and make good recommendations. I updated this review too his add his name because that how great my experience was! read more

I'd like to start by saying that this Petco groomer did their job. However, we are used to the Osceola Petco store and our expectations of customer service and knowledge are based on our amazing experiences with the staff in Kissimmee. This Petco has the basics- food, toys, relatively knowledgeable staff. However, they're not the most friendly when you're in store and the groomers don't go out of their way to make sure your pup gets star treatment. For example, at the Osceola store, we usually buy the basic package for a bath and nail trim- they send our pup home making sure she's dry all over and will let our pup stay at the desk with someone if they don't have a million dogs they're trying to take care of. My pup got the same package done at this store and was sent home still very wet and was placed in a kennel even though she was the only one there and the groomer was sitting at the desk on her phone upon arrival. Another example is when you're walking through the store, no one asks if you need help. You get greeted but after that, no one comes to see if you need help. 3 Stars for having the basics and getting the job done. However, if one store is excelling and putting their best foot forward, perhaps this store can step up their game. read more

You think a Petco stores tend to me the same, and you know what? Within reason they actually are. Seems that the chain is very focused on making sure that their stores are streamlined. They have all the products I needed, and the service was great. The store is kind of small but as long as they have the goods who cares? Glad it is close to home, I have a dog, a cat and a betta. I definitely need this place! read more

Never in my life have I received such terrible customer service, been followed and stalked by store associates then YELLED at by an associate. I highly encourage everyone to choose petsmart. Petco is a joke and I will be telling everyone I know to NOT shop here. Two associates after yelling at me in the store, kicked me out all while in front of my son. We always choose Petco to groom our husky and spend close to $100 every other month. I highly advise everyone to never shop here. Couldn't believe the embarrassment and harassment I just received from the east colonial Petco. This doesn't even deserve 1 star read more

The couple of times I visited were pleasant. However had had a not so great experience with a cashier today. It's unfortunate. I noticed from some reviews I read this is an issue. I'll likely return, store is in great shopping standard. Easy to find products and good value on price. Sometimes I need things now and can't wait a day for Amazon ship. In addition, less waste when shopping local. read more

Meh- not the best petco experience. Staff seemed uninterested to help and they seemed to be out of everything even though they said they just unloaded shipment. read more

Friendly staff every time I come in to get my cat's supplies. They take great care of the animals and I've seen them help customers to their cars with heavy products. read more

Decided on a whim to get a small fish tank and stopped here. The guy in the fish department (David or mark?) was awesome. He got us set up with everything we needed and was honest about the things we didn't need. He was realistic about the amount of care the fish and tank need to be happy (more than we thought). We now have two small tanks that are doing very well. Many thanks for hiring people that know their stuff! read more

Petco - Our two small tanks, one with guppies and one with a betta. - Pet Training Near Me - Orlando, Florida

Conveniently accessible Petco. I am not one that normally shops at this brand but sometimes they do have good deals that make it irresistible. The store is clearly laid out and they have plenty for all of ones needs for their fur, scale, or feather friend. I would say a little bit more comprehensive comparatively speaking for the scale and feather than their mart competitor. Check out was quick and easy. They accept Apple Pay! read more

Christa did an amazing job with my new pup from the pound! He came in very dirty with, in my opinion, and awful haircut. He left looking like a brand new pup! I can tell he is happier too! read more

Petco - Pet Training Near Me - Orlando, Florida

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Thank you to Ginny for making my 10 month olds pup first grooming experience great I was extremely worried about where to go to get my dog groomed for the first time and although i loved PetSmart decided to not go with them due to all the news articles on issues with their grooming services sadly, which just worried me even more about getting my dog groomed haha! However arriving at petco my dog was extremely calm and sweet, even the groomer pointed it out. They texted me 30 minutes before she was finished to let me know she'd be done which was so helpful! They even gave me a "report card" on how she did which I absolutely loved. Ginny was super sweet and we will definitely be coming back. read more

This 5 star review is for Crystal, the best dog groomer my difficult pups have ever had. She is gentle and loving and never shows signs of being annoyed with their behavior. The rest of the grooming staff are not as wonderful; we once walked in as two were talking terribly about a dog and rolling their eyes (and he was not nearly as bad as both my pups). Apparently, though, Crystal is temporarily the only groomer and new staff members are starting soon. Going forward we will only schedule with her :) read more

Wow.. I wish I would've got the ladies name that worked here. She greeted us with a warm welcome right when we walked in and began asking questions about my sweet fur baby, Sugar. The reason for our visit was to actually let her pick out one last bone before we put her to sleep tomorrow, and I decided to let the sweet lady know. She then expressed an even greater care for our sugar bear and walked with us throughout the entire store, joining in on the picture taking and tears as she chose the bone she wanted. Sugar walked her last bone right up to the cash register herself where she proceeded to just lay down and enjoy it. As we went to pay, sugars new friend (So sad I didn't get her name) stepped in and took care of her bone saying "it's her last one, we'll take care of it". I am forever grateful for this workers care, kindness and generosity as it's impacted me far greater than she'll ever know. I'm overwhelmingly glad we chose this Petco! read more

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I was in the store today paying for grooming. When I got home, I realized I lost my drivers license and ATM. I called The store and talked to Jackie (LOD). She offered to check if anyone turned them in, looked around the register and even the floor. She then went outside to the parking lot and asked where I parked. She found them on the ground. SHE DEFINITELY WENT ABOVE AND BEYOND! read more

Eh, I have to say this location is very grimy. This is an emergency stop if I need something for my pup, other than that, don't want to spend much time in here. I am aware it's an older store but it just doesn't seem too clean to me. Walk in and tell me you don't immediately feel eh. read more

Petco - Pet Training Near Me - Orlando, Florida

So I came here looking for a particular product. I don't see it on the shelf so I over hear two employees talking about one of the girls house being painted. I stop over and ask if they have this product, one girl said yes, it's up by the register locked up. Ok, so I walk away and they continue on talking. I head up to the register, wait in line, asked the cashier if she could get me the item. She said she didn't have access she'll have to call someone up. She pages someone over the intercom and who comes over? The original girl who told me where the product was. Did she just think I was asking her for this product because I could? Seriously crappy customer service!! At least they did have what I was looking for, I had already been to two Petsmarts in the area. So all in all they might have the product you can't find in the other pet stores. Forget about anyone helping you find it. read more