I love coming to this petco for grooming services! Jeanette is my favorite groomer and she does an amazing job with my dog, Stella. Every time I come in Jeanette is happy and loves to see the same squishy face over and over. She does an excellent job accommodating Stella since she can be very particular and a bit mean to the staff. Jeanette knows Stella very well and is very patient with her and knows when distance is needed. I will keep coming here for Jeanette every time. read more

Petco - Holiday bandana - Pet Groomers Near Me - National City, California

The people that work at Petco are amazing people the doctor was awesome I'm very thankful for the results my mama's is going to be just fine

I had made an appointment to have my dog chipped since it was free but they do not tell you about the hidden fees. When i told the girl on the phone she was very ugly and condescending. She needs a reality check that she is in retail and no need for ugliness. read more

Petco - Pet Groomers Near Me - National City, California

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Came to buy my normal cricket order. Usually get between 100-200. Been getting them for years. And today the kid behind the register made up some "policy" I can only buy 40. Pretty sure it's just cause it was busy. Well. You guys just lost a customer that spends a lot of money there regularly. Good job read more

Ordered through the app to pick up early before opening. Apparently pick up was curbside no biggie it was busy Saturday for me & that works. But unfortunately once I arrived you advise you're here & parked in front of the Vetco door & after waiting 15min & sent a reminder the store & after another 10min of waiting I called, no answer. And I could have just walked in when I arrived & been in & out in 10 at the most. I realized everything happens for a reason when I was just handed a bag of the food but not the 40lb bag of pine litter. I informed the cashier the litter bag had two holes leaking over the counter & requested another bag & she looked confused. I then said I can just go get it & she responded quickly that I can exchange it. It was the last one on the shelf & I inspected it walked out. Good thing it wasn't curbside after all. Need better service & if you're not going to do curbside remove it or make a note so customers aren't sitting in vain wasting time. I thought it was cashier but once I was inside there was two others I saw one in back office & another was assisting another customer. read more

Petco - Pet Groomers Near Me - National City, California

This place is not the best the customer service is awful and I waited 20 mins just to not get fish never coming here ever again 1 star

Went in to buy a fish, after 15 minutes went to the register and asked if there was anyone to help in the fish area, she said she would let someone know. 20 minutes later went back up and let them know that no one still haven't come. I saw an associate getting dog food for a customer and we made eye contact. Another 15 minutes went by and still no came. I was done and decided to leave. I was walking out I saw 3 people up at the register and the associate I made eye contact with wasn't doing anything but standing there. The dog food she helped get for a customer was being rung up by another associate! read more

I had my 13 year old shih tzu named Molly groomed last weekend at her regular groomer in north SD County and today, I noticed her walking funny. I checked her nails and it appeared that the groomer did not cut her rear paw nails as short as the front. I called Petco in National City (I shop there regularly) and they said to bring her in. I drove straight there and although they were busy, they were nice enough to help. It only took them ten minutes to clip and buff her nails and she was good to go. Jeanette (groomer) was nice enough to inform me that two nails on Molly's back right paw were beginning to poke her pad which explains why she was walking funny. Needless to say, I will be having a word with Molly's regular groomer about what happened and hopefully, it won't happen again or I may have to reconsider groomers. As soon as I got home, I put my dog on the floor and she began walking normally again. Thanks Petco for your help today! Molly and I really appreciate it. And to clarify, although my dog goes elsewhere for grooming services, Petco fixed what another groomer did not do correctly. read more

The manager Kelly and cashier Fabian super professional and very kind group of customer service I am unfamiliar with pets I asked a lot of questions and they were very kind and helpful read more

This review is for grooming. I brought my dog here a couple of times and will not be bringing her back. There is no point in making an appointment, I have waited over 20 minutes sometimes over my appointment time to check her in and she already has a lot of anxiety. I once picked her up and she had a cut on her that was actively bleeding. This last time I was waiting over 10 minutes and unfortunately had to be somewhere else. No one was acknowledging me. I finally just had to leave. The groomers are not dog friendly at all, which is why she may have anxiety about being there, especially if they are cutting her skin. Do not bring your dog here. read more

I don't think you should offer a drive up option if the customer has to go inside to pick up the order anyway. I saw customers going in and out of the store so I assumed they were busy and waited patiently, after about 25-30 minutes I decided to go into the store. There were 3 girls at the register, one helping a customer and 2 girls just talking. I'm upset because I had groceries in my car and I waited that long for my order that they never brought out to me. read more

When I bought Mealworms, I specifically told the lady that they weren't the large ones because I checked, although they were labeled "large". Cashier clearly didn't care and still charged me for the "large ones". When I came home to open the jar, half of them were dead. What a waste of time and money! Definitely a rip off! read more

Last night I sign up for the wellness rewards program and saved $8 off on one item. I came in to purchase food for my Lilac Crowned Amazon . I come to this specific location because they sell more of a variety of parrot food that's ideal for my kind of parrot. This location also has a veterinary hospital for pets located inside. Customer service is always helpful and friendly. I enjoy seeing people bring their pets while they shop. Highly recommend this location for pet check up or food or adoption of a new pet read more

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charging $100 plus dollars to bathe and cut a yorkie is very expensive Petco especially when the groomer is just starting and doesnt know how to cut hair very well shame on you Petco also they have no shopping carts when I got there I asked an employee for a shopping cart. She said they were all being used so I waited around then went and looked through the whole store. No one had a shopping cart so I asked another employee. He said they didn't have any that people took them, they haven't had any in three months. I don't know why the first employee lied to me knowing they didn't have any and haven't had any in over three months. Overall experience bad wouldn't go here again. read more

appreciate the staff here and friendliness! April has been our groomer and she's great! Thanks for tending to our fur baby!! read more

Petco - He even got a cute bow tie . Thanks - Pet Groomers Near Me - National City, California

Amazing customer service! Me and my sister brought our boxer to this Petco to quickly weigh him just because we needed to know the proper portions that we should feed him. Viktor helped us to make this happen even when the people working within the grooming department had already left. He is very helpful, patient, and kind which made our experience wonderful. read more

Petco - Pet Groomers Near Me - National City, California

Was there for about 20 minutes without being acknowledged. There seemed to be no coverage. One worker helping a customer but not even telling customers to be patient. No acknowledgment. Horrible customer service. read more

I'm very upset & outraged at the mistreatment of animals at this Petco location!! I came in yesterday afternoon & was disgusted to find SO MANY poor Beta fish dead, dying or living in filthy water & poor conditions! These workers should be ashamed of torturing these little creatures who can't fend for themselves! They deserve a life like anything else! And for being so lazy they can't give them the proper care they deserve! I WILL be reporting this & sending it up to higher authorities. I bought a filter & the checkout personal was frowning, unenthusiastic & a little rude as well. The feeder fish were also in bad shape, a lot dead or dying. Horrible. read more

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a guy was very nice and told me one at I want he told me it would a attack my fish and I got 4 fish

They do their best to keep prescription food in stock and will pull it aside if we call in advance. The only problem is that they typically do not have enough. read more

Alli the dog trainer was so helpful. I adopted a 4 year old German Shepard and after working with her for 7 weeks I have seeing some massive behavioral changes. She does not only help your dog but also trains you to be better fit in training your pet yourself as well. She is super nice and patient. She focuses on positive reinforcement which I did not believe it would work so well with a super anxious German Shepard. read more

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Same day pick up orders take forever and doesn't even give you an estimate when you can pick up. Most places give you an estimate like for example Office depot pickups are ready within 30mins guaranteed. I went to go pick up literally 1 small bag of dog food thinking it could maybe be ready since its been a few hours and justed wanted to check. I told the associate my name for pick up and she originally told me it was ready and said she'd go grab it, so I waited but then a manager came by to tell me it wasn't ready which i completely understood. But she had an attitude about it that I was there too early. I literally could had just grabbed the bag myself if it was too much of a hassle or the original associate could had just said it wasn't ready yet and I would had came back later Lol. Overall, just walk in and skip the online system. read more

Zero stars, the stylist Nikki at Petco in highland ave did a horrible job with my 5 month puppies. They spend 5 hours at the groomers and Chloe only received a bath and half of her nails trimmed, then Rosie got a bath and they "Trimmed her body only" half of her body looks done and the other half is patchy not to mention her head to full length so she looks like a lion. 5 HOURS!!!!! a traumatizing experience for my first timer pups like aren't these professionals suppose to know how to slowly introduce new puppy's into the grooming routine?? Like Anyways we'll be over at Posh Poodle Dog Grooming from now on. Not to mention they wanted me to go back for another session like I would put my pups thru that again? Great job Petco then you call me to tell me I don't have to pay like I was going to spend $124 for the horrible job pst if anything you guys owe my pups for all the stress you caused and wasting 5 hours of our life. Last thing train your stylist before just throwing them out there read more

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Horrible customer service. I was in extreme need of plants for my son's science project, so I rushed to the nearest Petco knowing that they closed in 20 minutes (7pm). We arrived at 653pm and according to the hours listed on the door they don't close until 7pm!!! However there was a gentlemen at the door, only letting shoppers out of the store not allowing anybody in the store. Petco please update your hours on you sign to state you close at 650 regardless of what is advertised on your website as well as posted on YOUR store door!!! I will NEVER EVER shop nor recommend this location. read more

My dog has been getting groomed here for a while now. Sadly, our favorite groomer is gone, I wish I got her name. I have few pictures of her and Nala in the grooming room together and I will post that here. Also, ever since Nala was groomed by a new groomer, she has been acting strange. She seemed to be terrified of something and I was suspecting that someone might have used force to groom Nala. That is just my guess. About a month ago, Nala was groomed by a new guy. He was very sweet and he worked on Nala really fast! Also, he has many experiences with Sharpei, which was a plus! read more

I came in today with the intentions of switching my dogs over to a different brand of kibble. While I was going through the aisles. I was greeted by a sales representative named Junior. I told him kind of what I was looking for and what problems my dogs were experiencing with their current kibble and he was able to point me in the direction of a kibble that would better suit their needs. After talking to him I could tell this is something he is extremely knowledgeable in. If you ever find yourself at this location, and you have any questions be sure to ask for Junior!! read more

I love to go shopping for my dog at petco but this location has mean, unhappy cashiers working here. I don't know what it is but they don't seem happy at work. I've gone to this location about 3x and the cashiers are rude every time. This would be my last resort to shop to. read more

i went to petco two different times to get pet fish the first time I got two goldfish one of them died the same day. The other one died the next day and I let it go because they were 30 cent each. What did I expect? I went in a couple weeks later and I got two fish that were seven dollars each both of them died today the same day I got them. there's nothing wrong with the fish tank or the water that I have because I've gotten fish from the nearby Walmart when they used to sell them and they lived for months. read more

1st time ever taking our german shepard to a groomer, and it was quite and experience. Let's just say my dog was too excited to see other fury friends around. Ms. Makayla was our groomer for Bud and she was awesome! She was very patient and gentle with Bud being it was his first time at a groomers. It was a quick and easy process getting him checked in and informed of all the grooming services they offered. Ms. Makayla customized our grooming session to the specific needs I was looking for and what would be the best deal for us as well. She initially told us 2-3hrs being it was Bud's first time but she called us just short of 2hrs to let us know Bud was ready to be picked up. We will definitely be bringing Bud back for more grooming sessions and we will definitely requesting Ms. Makayla every time. read more

Natasha groomed my Cream Golden retriever. He was the only dog in the shop that day. (7/8/19) I thought she did a great job. He smelled good and looked great. However last night I realized that he has SORES ALL OVER HIS BACK! He is defiantly uncomfortable. I don't know what she did... aggressively over brushed? Burned him with the dryer? I don't know... my heart is breaking for him. Pay the extra $20 and go somewhere competent! read more

This is the 1st time I brought my pup Oreo to this location for grooming. Jake done an awesome job., he gave my pup the best trim ever! He knows his work, I highly recommend him. This location will be Oreos permanent grooming place, Thank you Jake for your wonderful work & fitting us in your schedule.. You made me leave with a BIG smile for the work you done on my baby, Thanks again! read more

Will never bring my yorkie to this petco grooming salon again. I thought since it was petco they would have been more professional. I specifically went over the hair cut and showed photos of what I wanted, I specifically said not to shave her and what did they do, not only did they shave her , she had kincks and uneven hair and patches. I almost cried when I got home. When I went back they didn't even ofer to fix her uneven hair. I am so upset. Do not use Natassia ever! read more

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I can't say enough good things about this Petco location. The staff are always kind and willing to help or answer any questions, and they take their time when making recommendations. Whenever I am browsing, I am approached by a few different people who check in to see if I need anything, and it seems like it is not just because their job requires them to. I specifically want to highlight the professionalism and patience of Julian. Last night we spent over an hour in the store, working through coupons from the Petco calendar and the new puppy booklet. When we got to the merchandise counter, Julian informed us that the store was out of bags. We had 3 puppies and an entire cart full of stuff, but we told him we didn't mind. I let him know that I would be price matching a few items on the website (with screenshots) and that we had a bunch of coupons. Instead of acting overwhelmed or exasperated, he let his coworkers know he would be busy a little longer than usual with us. Little did we know that none of the coupons we brought in would work. So Julian took the time to painstakingly enter each individual coupon and price match adjustment manually, on over 30 items. It took quite awhile but he even suggested we review the coupons and items scanned to ensure everything was correct before he rung up the grand total. Thanks to his patience and great attitude and customer service, we had a pleasant experience and saved over $150. It had been a long day, and his smile went a long way to make things a little bit easier. Julian, you're a rockstar! read more

Petco - Pet Groomers Near Me - National City, California

Daniella was exceptional. They were full today, I shared with her that my baby has end stage cancer and needs a nail clip to help with balance, she made it happen. It may seem small but it means the world, every moment he is comfortable makes this time less stressful. Thanks so much!! read more

Don't take your pet to get groomed here!!! Very poor customer service can't understand what they were saying to me they made all kind of work excuses to not groom my pet. I guess my appointment would mean they have to stop talking and they have to work. read more

I took my dog to get grooming and they cut her skin this is the second time this happens the first time Petco paid for her medicine and her visit at South Bay veterinary hospital this second time i need to take her back to her veterinary and They will paid for her needs im not happy and my dog is in pain I Report this issue to Petco customer service this is the last time I go to any Petco they have people working there that don't know how to do their job . I paid 80 Dollars for her grooming Thank you Susanna for cutting my Dog . read more

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Normally great but i ordered a med rope toy and got this. When i called to fix it. I was told it was only my problem now read more

Petco - Pet Groomers Near Me - National City, California

I was super happy with my experience with Petco today. I walked in to get a last minute grooming before my husband and I leave for 2 weeks and they were able to fit me in. Jane in the grooming department did an amazing job today and I want to thank you for fitting us (Bear and I) in. She was incredibly friendly and hard working. Thank you Jane! read more

Petco - Pet Groomers Near Me - National City, California

Dwayne provided excellent service at the aquatics section. I had a couple questions which he went above and beyond to find answers to. Great worker that made me feel more than just a customer. Thank you Dwayne for your help, I hope you are recognized by Petco. read more

So an update to my situation: I was contacted by the district manager, Amy, claiming she would give me a full refund for this horrible experience/service and guess what? Still nothing. It's been almost 2 months and I am still waiting on my refund. But you know, even after receiving that refund, what is gonna make up for the pain and suffering that my little baby went through huh? LIKE HELLO?! How much worse can this be. Honestly so so sooooo disappointed. I will be calling again but I mean I shouldn't even be the one to keep contacting this location. THEY should be contacting me since one of their employees abused my little baby. Definitely would rate this ZERO star if I could. Do not take your little fur babies to get groomed at this location. read more