I'm making this post on the behalf of my sister. If your pets has Taylor Crossing as their…read moreestablished vet, I would reconsider. I have had 2 incidents with them and they're not good ones. Back in July, 2 of my dogs were boarded for about 6 days. When I picked them up, I had noticed there was blood on the floor in the lobby, but didn't think anything of it. We went back home and when I was unloading the dogs in the car, I saw that there was blood all over one of the floor mats. After further inspection, it was one of my dogs. They had clipped the quick and was bleeding while still in the facility. He had a rash that was really bad, had hives, lost the hair behind his ears, and had a double ear infection. I was not told any of this when I picked him up, but you can physically see it. He's never been back. On Monday, my sisters cat was showing some pretty disturbing signs. She wasn't eating, drinking, using the bathroom, balance issues, or had any energy. She was just stiff. She was set to have an appt with them on Friday, just to get shots but I called to see if they could see her then. We went there and they checked out her out. They said it was an upper respiratory infection. They gave her some injections, did some bloodwork, and gave her some medicine. Throughout yesterday, she wasn't getting better, but she wasn't declining. Around 10pm last night, she took a turn for the worst and was rushed to VCA's ER. We then found out that it wasn't an upper respiratory infection, it was something neurological and her eyes were twitching. They kept her overnight to see if they could turn it around. 5 AM this morning, we got a call that she did not make it due to organ failure. The bloodwork showed that. Her liver and kidneys shut down. It was probably something she ingested, but it is unknown on what. I gave them a pass for my boy and took him to somewhere else, but I wasn't expecting them to drop the ball on something like this. My sister's cat was failed terribly. They told us over the phone that they ASSUMED it was an upper respiratory infection because she had one in the past while she was at the humane shelter before she was adopted by my sister. So basically, forget trying to find other causes and just give her all these treatments that cost almost $400 that did nothing. We brought her to the VCA ER and it took them no time to figure out what was going on. It was never an upper respiratory infection. Do better.

Took my schnauzer in today to be spayed. Best vet facility I have ever been to in Montgomery. The…read moreemployees were all very kind and all interactive with my dog. The front desk area was organized and they were ready for patients the moment they unlocked the doors. They brought me back into an exam room and the vet tech who came to speak with me was so kind and professional. Communication was great. The facility is beautiful and the layout / color scheme is very welcoming which is a wonderful and thoughtful touch... didn't feel like a white washed hospital. Blown away by the amazing service received here today.

We LOVE Camp Bow Wow! We've sent our dog Larry to Camp Bow Wow's day camp twice a week for the last…read moreyear and have also boarded him there multiple times, up to ten days at a time. We can't say enough wonderful things about Jeff and his team! The staff treat us and our dog like family, always greeting Larry with kindness and enthusiasm by name. They watch the dogs and care for their safety with complete vigilance. I've always felt total peace of mind leaving Larry in the care of the team. The place is clean, friendly, and highly professional with awesome play areas and suite options for the dogs with live cameras. Larry has also always hated his baths, and the team ply him with treats during bath time to make it more fun for him. I know he is always well cared for, happy, and safe at camp. Thank you to Jeff, Anna, Katie, Madison, and the whole team!

Everyone was so sweet to my girl. I really appreciate the transparency from the staff and the…read moreability to watch my pup during the day. The owner was very helpful and you can tell he really takes pride in his business. I appreciate him making an effort to talk with me. I do feel that their setup provides a safe environment for all the pets. I was impressed at the level of training they require for their staff. Everything was clean.

Long story short: Capitol K-9 is the best, and Brian Costelloe is THE GO-TO GUY for dog training!…read more We are expecting our first child in July and just moved back home to Alabama from DC. To prepare for the baby, we needed help with some basic training reinforcement for our two year old Goldendoodle, Maggie. She's a very smart girl, but very stubborn, and after countless hours of research, we found Capitol K-9. Thank God we did. We are amazed with Brian's work on our dog's behavior, obedience and overall temperament since her ten-day training session with him. Worth every penny- and his prices are super reasonable to begin with. As any dog owner, we really missed our girl while she was gone. But Brian stayed in regular communication with us about her progress, and we loved getting videos and pictures from him. This was so important to us and she clearly loved Uncle Brian and because he treated her like one of his own. After her initial training session, we're looking forward to bringing her back to Brian for an advanced training session sometime in the near future. Do yourself a favor and call Brian- you'll be so glad you did!

From the owner: At Capitol K-9 I train everything from house pets to Police K-9s. If you have a dog that doesn't…read morelisten, disobedient, doesn't come when called contact me Brian Costelloe I can help! PLEASE remember that young puppies around 12 to 14 weeks old are MUCH easier to train than adult dogs. I offer 1 on 1 training and I also offer a 10 day "Board & Train" program for obedience training.

Today i was reminded why I go out of my way to ship dog food to my house instead of order in store…read more Though I'm sure your Montgomery store leader, would agree that she would rather not see me past this point. From today on, I will no longer be purchasing or showing any loyalty to the petsmart brand. Seeing as you didn't recognize me, I'm sure this is as close to a secret shopper experience as you can get. You treated my husband and I, like thieves. Seeing as it is 95 degrees out with a high UV, I decided to come inside so the associates would not have to walk in the heat to deliver my dog food. Walking in, it was busy, normal for a Friday. Cashiers were busy at work and greeting as they should. My husband seeing my name on the cart of dog food walked up to it and was going to bring it to the register, as we have picked up several times from petsmart, obviously. A woman in uniform, understandably asked if my husband needed any help but what followed after showed her true intent of asking rather than actually being of any assistance. My husband explained he was going to the register right directly in front of said worker. She then takes her hand, places it on my husband's cart and does not let go, tells us she needs proof of purchase, I pull out my phone with my petsmart app. I show her my receipt, my name that matches the exact paper on the cart and the exact dog food that was in the cart. That should have been enough correct? No. She demanded I walk all the way back in the heat, to retrieve an ID with the same name on it as my receipt. The same dog food in the cart, as my receipt. If you really need a power play that bad, maybe I should recommend not taking it out on a customer and claiming you've had people stealing dog food, assuming my disabled veteran husband is a thief? In bright red clothing and flip-flops, in plain sight in front of you? Get over yourself. I don't like being assumed as a thief and I clearly had proof of purchase. This was the worst customer service I have received, in my life. Montgomery Petsmart has stayed a dirty mess. I'm greatly questioning Petsmart's choice in leadership. And I'm sure the only people suffering from this are the employees and customers having to deal with this mediocre leadership. I have never felt so close to telling everyone I know and have ever seen through this company to never take their business here. And placing their business into the hands of others who clearly show more skill in handling customers. Disappointing, mediocre, and just outright wrong.

This store is laid out neatly and efficiently! I was looking for a birthday toy for my nephew pup,…read moreand I asked one of the managers for a recommendation. Andrew was so helpful and nice! He recommended a strong toy for a chewy Corgi, and he loved it! I was very impressed with the knowledge and selection at this PetSmart. I would definitely recommend!

My wife and I took our labradoodle here six times. Six times, we asked them to cut his hair the…read moresame length all around. We paid $70 every time and didn't get the haircut we requested once. They had a chart that had the instructions we repeated six times written down and highlighted. The last three times, we asked them to repeat our simple instructions, "same length all around." After our last visit, I returned my dog to get his tail and ears trimmed to the length we requested. They agreed that his cut did not match the one we requested, so they took him in, trimmed his tail, and walked him back out without trimming his ears. When I asked for them to trim the ears, they said they had no time but would call me back when they did. They never called, so I called them and made an appointment. Then, the day before his appointment, they called to let me know they would charge me for another haircut. I'm giving them two stars because they try hard to be friendly.

I was in Montgomery for two months- the Barkery was a lifesaver! My dog, Hazel, does not like to be…read morealone apparently and was crying all day back at my temp housing. I found the Barkery and they immediately took her in at their day care! Everyday she was looked after and made my trip much less stressful! I even had Hazel groomed while I was here- they did an amaze job! Thank you!!

Amazing service. Good selection. Good loyalty program. They have a kind staff who care for the…read moreanimals they sell in there, and are always patient and kind with my dog when they we come in.

Worst customer support. I came in tonight to get a specific medicine for my dog. I was told by a…read morefemale worker that they didn't have any, but to hold on just a sec as she walked away and assisted another customer. So I waited. And waited. She went on to help other customer. I approached her and said "Hi. I don't mean to interrupt, but you asked me to wait. Do you have any other meds in the back?" and she said "No." I replied "Then why did you ask me to wait? I waited for 10 minutes?" She said "I am only one person. I thought my manager was going to take care of you." Never did she give me that indication. I have other errands. I feel like it was a waste of my time.