Pet Parents BEWARE! On July 2, I dropped my dog Midnight off at The Barkery, we planned to go out of town, so we let the staff member know that we would want to do daycare and boarding, because we planned to go out of town and would be back late. We ended up not going out of town, so my sister called The Barkery at 5:35 to inform them that we would not be boarding and we were coming to pick midnight up, she said okay, everything seemed normal. My sister got to The Barkery 6 minutes later and call and through tears told me that the Barkery allowed my dog to get out of their gate, around 5:00pm, THIRTY MINUTES AGO. Apparently Haley the staff worker, did not want to upset her and tell her over the phone. Mind you, they thought we were boarding, and at no point did they reach out to either Emergency contact listed on the paperwork, had my sister not unexpectedly showed up, it looks like they had no plan to reach out. We were told that Haley was in one room(making mop water), and Kimberly the owner was in another room(cleaning) while the dogs were outside, and unattended. They heard a loud noise, and a customer who was coming to pick up their dog came in and informed them that a black dog with a blue collar had gotten out. They had no idea because they weren't watching. One Hour later, me and my siblings were out looking for my dog with NO ASSISTANCE from The Barkery. No one called either of Midnight's listed emergency contacts, reached out to establish a perimeter, or even apologize and explain what happened. I had to reach out to Kimberly and request that she call me via text. When she did call, she did not apologize, she simply blamed us because he jumped the fence, all while not looking for my dog that she lost. My dog has been coming to the barkery since they were on Woodley rd, and he's never jumped. Around 7 I went back to Barkery, and Kimberly and her significant other, Jake arrived( how she had time to go get her boyfriend while she claimed she was looking for my dog, not sure). Kimberly ran inside the building, never spoke, never apologized and sent Jake, who is not an owner of The Barkery, to "deal" with us. Apparently, Kimberly had lied to Jake and told him that she was threatened by myself on the phone and was called a b****h, which was untrue, I was actually quite pleasant all considered. When Kimberly finally came outside, I asked her was she ever threaten or called any obscenity and she said no that never happened. Jake went off to smoke his KOOL cigarette, because the whole reason he came was because of her lie.Why Kimberly would make herself to be the victim when she lost my dog is beyond me. Kimberly yelled us, blamed us, cursed, and never once apologized. I understand that things happen, but if you're a dog sitter and you lose the dog, you need to take some form of responsibility and at least be sorry and try to help. Instead of being concerned, Kimberly(owner) and her daughter, and another staff member keep screaming about their "Livelihood". Thankfully, me and my family were able to go out looking at 6:00 am and posting lost posters and found Midnight near Huntingdon College. The staff members saw us looking for our dog, offered no help, and still no apology. Today is July 9, and The Barkery has never followed up, or showed any concern for their negligence. My dog refuses to leave me or my sisters side since this event, so I'd advise you to find another place to drop off your four legged family member. read more