Everyone here is clearly dedicated to their customers and the animals they sell and care for. They…read morelove what they do, it's obvious, which keeps us coming back regularly. Never, ever been less than happy just being around them and when we leave with a 'haul.' We come at least once a week, stock is always replenished with new varieties we love checking out, and taking home new friends with us every trip. Wet Pets is the ONLY place I trust as an experienced aquarist to have the healthiest stock, cleanest tanks and best choices to pick from. Gordon, Mandy and Amy are very knowledgeable in freshwater and marine and exhibit their skills in the displays they keep and care for. Questions? Just ask. These guys are attentive, customer oriented and can be depended on to follow up with you..really personalized and caring. Never any pressure to buy but always offering advice when asked, recommendations freely given which I appreciate and have never been steered wrong. Always available with customer service, smiles and concerns that you are happy ..if any issues arise they are glad to fix them on the spot. We just don't go anywhere else - found warm friends here and a 'home store' for our aquarium needs plus it's our "fishing trip" each week . A fifty year business that reflects that in how they treat folks. On a scale of five stars, I award ten!

The owner and his wife know everything there is to know about what they sell. Any question you have…read moreis answered with a smile and usually a little history that you probably wouldn't find on google. They love what they do and it really shows. I have only been here once, but will continue to go back over and over again! Quality is top notch here, and selection is great!

Only Pet store near me, every time we go to buy pet bird food, there out of the normal weights and…read moreonly hand the 8 & 10 lb sizes at double the cost of the 2-3 lb sizes. We end up driving to Prattville al to buy $100.00 worth of bird food. Alternative is to buy it on line, and that's better than eith of the local alternatives.

I will never shop at Petco in Montgomery Al again. I may never use any petco. The staff is rude and…read moreseem to have no interest in doing their job and helping customers. Go to Pet Supermaket much friendlier and helpful staff. Reptiles seem more active and healthy too.

The ferrets :( their claws are LONGGGG... no toys... they are fat and these ferrets aren't babies…read moreanymore. I know exotic pet owners can be Karens about pet ownership, but these ferrets are being treated inhumanly for their breed of animal. They weren't marked down; otherwise I would have tried to bring them to our Ferret World. I almost cut the nails for them because they were also sliding sliding around... but the employees were just standing around talking and eating. :( Is there some reporting body that can... regulate this?

The staff are great and I've purchased at this location once before…read more The cost for the pups is more than a bit over the top. When you can purchase healthy pets from private breeders at a quarter of the cost I'm not sure why the prices aren't lower. Other items are reasonable and in some cases not found elsewhere. The store is clean and items displayed in a fashion where it's easy to find what you're looking for! Whomever sets the prices for the pups definitely needs to be a lot more reasonable. I could buy a car for what you pay for a pup!

We adopted Sammy, a 4 1/2 year old cat, in December. We drove 10 hours from Florida to adopt him as…read morewe KNEW he was meant for us! This Shelter is the best we have seen in our 40+ years of adopting pets! Clean, efficiently run, well organized and truly caring staff. They went out of their way to ensure that this "long distance" adoption took place. Sammy was in great condition and he easily adapted to a long car ride and a new home. We feel as if he has been with us forever.

I can not say enough good things about this place. The people are friendly and they sell great…read morequality products. Today we purchased our pup a doughnut. Very impressed.

Always a great experience. I am always greeted by the owner by my first name and my dog food is…read moreready for pick up when I arrive. I would recommend this store to anyone looking for healthy pet food at a reasonable price. Alison

What a great shop! The owner is very knowledgeable about the local birds. And they have everything…read moreyou need for attracting birds to your backyard. They've also got a special events board listing guest speakers and bird walks. I can't wait to meet other local birders and bring more birds to my backyard.

From the owner: At Wild Birds Unlimited, we are trained to show you how to turn your yard into a birdfeeding…read morehabitat that not only brings song, color and life to your home, but also benefits the wild birds and the environment in your area. Based on years of research and experience, we have designed our products to be the highest quality birdfeeders and birdfeeding equipment on the market today.

My wife and I took our labradoodle here six times. Six times, we asked them to cut his hair the…read moresame length all around. We paid $70 every time and didn't get the haircut we requested once. They had a chart that had the instructions we repeated six times written down and highlighted. The last three times, we asked them to repeat our simple instructions, "same length all around." After our last visit, I returned my dog to get his tail and ears trimmed to the length we requested. They agreed that his cut did not match the one we requested, so they took him in, trimmed his tail, and walked him back out without trimming his ears. When I asked for them to trim the ears, they said they had no time but would call me back when they did. They never called, so I called them and made an appointment. Then, the day before his appointment, they called to let me know they would charge me for another haircut. I'm giving them two stars because they try hard to be friendly.

I was in Montgomery for two months- the Barkery was a lifesaver! My dog, Hazel, does not like to be…read morealone apparently and was crying all day back at my temp housing. I found the Barkery and they immediately took her in at their day care! Everyday she was looked after and made my trip much less stressful! I even had Hazel groomed while I was here- they did an amaze job! Thank you!!

I always appreciate this Petsmart as I come in often, we have a lot of dogs so I'm constantly…read morebuying dog food and the employees there are always very sweet and helpful

went to PetSmart today in prattville Al i asked the cashier about some medication for my dog she…read morekept telling me about Montgomery PetSmart lady I'm in prattville so then she tell me to go to the ARK veterinary place in millbrook that they would help me I drive there the lady at the desk was rude So I will not shop at PetSmart in prattville I told the lady riding with me I guess I'm black so I guess go to Montgomery But I wasted gas will not shop at PetSmart in prattville EVER AGAIN

I was actually very frustrated by the time I went there I had been to three other places trying to…read morefind a light for my fish tank not only did I find a light but the gentleman had a fish tank top the same as mine and he gave it to me for free I can't thank him enough I'll be back

The owner of aquarium workshop provides amazing customer service. He's even come in early on…read morerequest so I can pickup some fish before I go to work! The store frequently stocks a good selection of aquarium plants, and has some execellent planted show tanks. This is the best aquarium store in the area that I know of!

Today i was reminded why I go out of my way to ship dog food to my house instead of order in store…read more Though I'm sure your Montgomery store leader, would agree that she would rather not see me past this point. From today on, I will no longer be purchasing or showing any loyalty to the petsmart brand. Seeing as you didn't recognize me, I'm sure this is as close to a secret shopper experience as you can get. You treated my husband and I, like thieves. Seeing as it is 95 degrees out with a high UV, I decided to come inside so the associates would not have to walk in the heat to deliver my dog food. Walking in, it was busy, normal for a Friday. Cashiers were busy at work and greeting as they should. My husband seeing my name on the cart of dog food walked up to it and was going to bring it to the register, as we have picked up several times from petsmart, obviously. A woman in uniform, understandably asked if my husband needed any help but what followed after showed her true intent of asking rather than actually being of any assistance. My husband explained he was going to the register right directly in front of said worker. She then takes her hand, places it on my husband's cart and does not let go, tells us she needs proof of purchase, I pull out my phone with my petsmart app. I show her my receipt, my name that matches the exact paper on the cart and the exact dog food that was in the cart. That should have been enough correct? No. She demanded I walk all the way back in the heat, to retrieve an ID with the same name on it as my receipt. The same dog food in the cart, as my receipt. If you really need a power play that bad, maybe I should recommend not taking it out on a customer and claiming you've had people stealing dog food, assuming my disabled veteran husband is a thief? In bright red clothing and flip-flops, in plain sight in front of you? Get over yourself. I don't like being assumed as a thief and I clearly had proof of purchase. This was the worst customer service I have received, in my life. Montgomery Petsmart has stayed a dirty mess. I'm greatly questioning Petsmart's choice in leadership. And I'm sure the only people suffering from this are the employees and customers having to deal with this mediocre leadership. I have never felt so close to telling everyone I know and have ever seen through this company to never take their business here. And placing their business into the hands of others who clearly show more skill in handling customers. Disappointing, mediocre, and just outright wrong.

This store is laid out neatly and efficiently! I was looking for a birthday toy for my nephew pup,…read moreand I asked one of the managers for a recommendation. Andrew was so helpful and nice! He recommended a strong toy for a chewy Corgi, and he loved it! I was very impressed with the knowledge and selection at this PetSmart. I would definitely recommend!