I was told yesterday, December 31st, that I could not purchase anything from the hurstborne Petco. I was told this by the Asst Mgr. Shannon per Shawn the Store Mgr. I told her that I was purchasing treats for my dogs for christmas, just a one time thing and she refused to let me buy anything. I spend hundreds of dollars in that store for grooving , dog food, vital care and treats. for my two dogs After an incident with one of their groomers treating me and talking to me with disrespect in the summer of 2025, I told the mgr Shawn that I wasn't coming back. Instead of handling the situation better and apologizing after her groomers tone with me, she told me NOT TO RETURN. She has awful customer service and shouldn't manage any business. I now take my dogs to PetSmart for their grooving and I buy their dog food at Tractor Supply where the people at both stores are very nice and treat me with respect. I have been buying my dog treats at Krogers. I have two dogs and I use to my dogs to vital care since 2021. I even told my brother about vital care. After this altercation with Petco I use vital care and I canceled their services. I now take my dogs to my vet for their shots. In essence, The hurstborne Petco store IS NOT A PLACE THAT ANY PET OWNER should SHOP AT ESPECIALLY WITH PEOPLE LIKE SHANNON AND SHAWN MANAGING IT. read more

If I could give zero stars I would. Employee accused me of stealing because I went to get crickets and wasn't given a receipt after paying for my items. Was approached disrespectfully after being accused by a customer as well. I assume it's because I am covered in tattoos that I don't look like I can pay for a bag of repti-soil. I have been a customer for 10+ years but due to that experience, I will not be returning. read more

Took my dog in for grooming. He's always very anxious while getting groomed to the point that trimming his nails is nearly impossible. However, the grooming staff and store associates made his recent grooming experience wonderful and were able to actually trim and buff his nails!! Love this store! Wouldn't go anywhere else for grooming and pet supplies. Thanks so much Petco! read more

Don't take your Amazon orders here to drop off bc it will never make it to Amazon. I returned my sweater at front desk was never given a return receipt. Only given a piece of paper with a Petco 10% off saying thanks for Amazon drop off. After 3 days called the store. Worker states there's nothing we can do about it! Contact Amazon smh. I contact Amazon they want to know about return receipt. Which I was never given... So basically I'm out of $50 for a sweater I dropped off that never made it there. read more

I accidentally placed my pickup order at the wrong location. My leg is broken and I forgot to bring my wallet. The staff were amazing (particularly Holly!!!) with communicating with the other store to get me my 30lb bag of dog food easily and helping me to my car. I've had the worst day and it's good to know customer service like this still exists. Thanks again. read more

This store is quite something and not for the reasons you may think. As an old employee, here are some of the main issues that occur at this store. First and foremost, the General Manager of the store is this most unprofessional, mentally unstable, verbally and mentally abusive person I have ever had the displeasure of working for. PetCo has a saying, " where the animals come first." I have had this manager tell me directly, that is not how we operate, the sales come first. This was strike one for me. As a pet store, the animals within the building are the #1 priority. And due to this manager's "form" of management, the stores animals do suffer some. The rest of the crew tries their absolute best with what they are able to do. A manager who never closes their own store is a bad sign as it is. Although after multiple months of constant abuse, I had finally had enough after being gaslighted the whole time into thinking I was the problem with the shape of the store. Nothing that they do not do, is done correctly. There is always something wrong with the way someone does something. They also feel free to take multiple days off for multiple reasons, although not allow employees to call off sick without getting attendance points. You are expected to show up still, even being contagious towards the animals. During the snowstorms in the last month, the manager made multiple comments about my car and the weather, stating its not that big of a deal, when their vehicle is a brand new Ford F-150, and my vehicle is an 05 Accord who struggles to start below 40 degrees. It was the refusal to even attempt to level with us. Not to mention how childish they act on a daily basis at the smallest of things. This manager goes as far as to yell, throw product, kick product around, at the sight of something being in the wrong spot. It was always your fault, never the customer. If you are able to, please ask the current employees. I am absolutely sure you will be hearing the same things. Some people working there, have been dealing with this kind of workplace abuse for multiple years. Corporate and Ethics complaints have been filed, although I am unsure on whether to expect something to be done or not. But this by far has been my worst work experience, which is a shame because I love working with Animals. If you are interested in working for PetCo, I would encourage you to visit stores and ask a few questions before settling in. The person you meet in the interview, is not the person you will be working for, I can promise you that. read more

Really clean and bright store to shop for pet needs, and even the pet depending on who you're looking to add to your family. They carry a nice balance for dogs, cats, birds, fish, turtles and lizards, etc. The store also offers grooming services, baths and dog obedience training. A few cats were available for adoption. We learned our Dalmatians would be about $35 for a bath and nail trim. My son is currently going through a turtle phase. When an employee learned this she brought him an info card. Ummm ... average life span of 20-40 years? No thanks. He will need to move out and deal with the turtle on his own. Petco carries beta fish and they have a beautiful selection ranging in prices from $8-25 each. Some of my friends have bought their betas from Petco and theirs have been healthy. read more

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No employees in sight except for the cashier and a groomer. The smell was off even for a pet store. Adoptable cats: one looked so sweet but sick. Then, at the fish wall, there were 3, THREE!!!, dead fish on the floor. Completely unacceptable. On our way out, we passed by the beta fish where they were all almost lifeless and looked so pathetic. I can't even begin to fathom how a PET store could treat fish so badly. Despicable read more

After an 8 hour bad grooming experience at a smaller independently owned local groomer 2 years ago) where I wondered if my dog was ever going to be done to come home‍, I found Petco. I have had very good service here for the most part and the recent grooming employees seem to really love on my dog. Ours is a shelter rescue & gets very anxious 'being left' anywhere despite her sweet disposition. The past 2 full grooming visits, Jennifer has been excellent and seemingly patient with our terrier mix, Dalilah Belle. The full grooming is typically complete as requested (no crazy fur surprises) within 2 hours unless they are short staffed and super booked. It's never been longer than 3 hours from drop off to pick up. Petco's full grooming price is comparable with several other groomers we'd tried over the years. I like the large windows into the main grooming area as any Petco customer can see and generally hear what's going on, which adds a layer of trust that the hired grooming professionals aren't going to hurt our beloved rescue dog. Petco Pals reward program adds up nicely if you get any grooming services regularly. Occasionally a 20-30% off full grooming coupon comes via email also. We pre purchase a Petco gift card from Kroger and get the Kroger gas points then pay the grooming via gift card. It's a win win! If only we could get Kroger gas points for those costly Vet visits! We hope Jennifer stays at this location or within our local Louisville Petco stores. We had a male groomer at this Petco before that was also excellent with our dog but he suddenly wasn't there anymore when we'd booked to have him. We are glad Jennifer is there! It can be difficult to get an appointment with less than 2-3 weeks notice, so plan ahead or prepare to wait it out until an available appointment meets your schedule needs! Bring rabies tag and certificate & make sure your dog is vaccinated please! On Petco's Yelp page it appears to show 25% off new grooming customers. read more

Petco - Clean and groomed spoiled Terrier mix! Thanks, Petco! - Pet Stores Near Me - Louisville, Kentucky

HORRIBLE customer service! I asked about B12 for my dog and she wanted to know what I needed it for, and I had explained to her that my dog has pancreatitis and she told me that the B12 is something I have to get from the vet. Then when I was checking out the woman that was training didn't acknowledge me once so ever and just kept talking to the trainee. So glad this was a one shop spot because I would NEVER come here again. read more

Grooming never answers phone calls. I don't understand why on the website it tells me to call when I can't get ahold of anyone EVER. Taking my business elsewhere. read more

The Vetco experience here is great! You make an appointment online and then can get your pet up-to-date on all of their vaccinations without the vet visit fee! $120 later and my adult dog has all of his annual vaccinations (plus a Lyme vaccination) and was tested for all diseases including tick and heart diseases. We also got his heart worm prescription updated. The staff was friendly and helpful and very sweet to the pup. read more

Another great Petco location! I've always had very pleasant interactions with employees and have always found what I needed. I've found the manager Shawn to always be so friendly! Highly recommend this location! read more

The four stars are for the staff, who are knowledgable, helpful, and cheerful. I was really tempted to give a lower rating because I've been without Petco since I moved to Louisville four years ago and the main thrill I had about finally getting one here was for easier access to their awesome cat toys. No luck though. They don't even have half an aisle dedicated to cat toys. (Slap in the face, Petco!) All I'm going to say about the expansive dog toy section is that, unlike the minuscule cat toy section, there are Star Wars toys in it. (Insult added to injury, Petco!!) Petco is not for the value shopper, so we expect to find special and exciting things there we can't get anyplace else. This is true for their cat food selection. They had fancy brands I had never heard of before. They had non-GMO verified food! And food is what is going into my cats' stockings this Christmas instead of toys because this Petco simply failed cat owners in the toy department. (Like left us in tears because we can't give our furbabies little Chewbaccas to play with FAILED.) Cat food: 5 stars Staff: 5 stars Cat toys: 2 stars (and that's me being generous) read more

Petco - Cat toy "section" (not even half an aisle). - Pet Stores Near Me - Louisville, Kentucky

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I've never ordered anything from Petco before. I did this time for my pet's heart medication because Petco offered next day delivery whereas others would have taken 2-3 days. And I confirmed when placing my order that it would in fact be here the next day. Well it's now the next day, and Petco still hasn't even processed the order. Their customer service is completely unhelpful and says I'll be receiving an e-mail update within the next week. What a disgrace of a business. I absolutely will never order something from this sleezy operation again, and only hope that my pet doesn't die as a result of their incompetence. read more

Winter nail trim Drexel was done very well. She looked cute in her 4th of July attire after the trim. Thank you Petco read more

I started coming here only because PetSmart on Taylorsville Rd. (where we usually go) was booked for a weekend and I really needed to get my dog groomed, so I took a chance with Petco. My first experience wasn't bad so I continued to come back. However, the past 3 experiences I had are what has driven me to never go back. From uneven haircuts to showing up for my pre-scheduled appointment only to be told she couldn't be seen that day, it has been a terrible experience. My dog was scheduled to see a groomer last weekend and when I got there, I was told she would have to be rescheduled due to a staff situation. There was no call prior to my arrival and no talk of compensation until I spoke with the manger and told her how frustrating the situation was. This weekend I showed up for my scheduled appointment only to wait at the desk for 15 mins while no one came to check in with me even after making eye contact with the groomers. 2 groomers were working on one dog and neither of them came to say "we'll be with you in just a moment" or anything for that matter! My dog anxiously whimpered while waiting, as this is not her favorite experience so I eventually found a store manager to ask if I could check my dog in for her appointment and she nonchalantly explained that they only had 2 groomers and that they were busy. Fine. THEN DON'T BOOK APPOINTMENTS THAT CAN'T BE FULFILLED. At this point I just wanted to leave but someone finally came out to take my dog for her appointment. I was told she would be ready no later than 4:00pm. Around 5:00pm I had received no call so I called Petco (the grooming salon NEVER answers the phone btw) and was told that my dog was ready. No one thought to call to tell me this? Since my experience had been so bad, the manager did offer a complimentary grooming but I can guarantee I will never go back. Poorly staffed and managed, do NOT go. read more

Petco - Pet Stores Near Me - Louisville, Kentucky

Had a bait & switch situation today at their grooming salon. The associate who checked my dog in convinced me to add on services to what I asked for by saying it would cost $35, rather than $25. I agreed. In the midst of dealing with my squirmy puppy she had me sign a paper, pointing to the emergency contact info on it, and I believed it to be nothing more. Upon my boyfriend picking her up an hour and a half later, they asked him for payment of $45. When I called and explained, they told me I had signed agreeing to pay $45. The price was too high for what I requested anyway and the customer service was trash. Plenty of other groomers in Louisville. read more

This review is for Dog bath only. I took my 8 month old English Springer Spaniel for a bath today. Kevin did a great job establishing a relationship with Wrigley. Then he suggested some extra services to help with his coat and matting. 1-1/2 hours later, Kevin called and Wrigley was ready. Professional, courteous, dog-friendly. Awesome! read more

Love this place, they have soooo much pet stuff!!! They have supplies, needs/wants for all different types of pets. We were just there browsing and killing time which is great since we got to see some pets and check out any new products for my dogs. I love how they have pet mess clean up stations throughout the store and the entrance, make it easier to clean up an accident than to run around looking for one or an associate. For your pet needs or interested in owning a pet Check out PetCo. read more

Very disappointed in communication on their website about grooming services. Looked online for nail trimming and they had a good price at $10. Went into the store and was told that I needed my dogs rabies vaccination form, but on the website it said "walk-in, no appointment needed" not "walk-in, appointment needed and also bring your rabies vaccination form." Also, the rabies tag on my dogs collar wasn't good enough proof for them to trim her nails. It only had it listed under the FAQs column which I didn't look at until after I was told I couldn't have my dogs nails trim without it. Very disappointing forcing my dog in the car for 40 mins round trip to just get told come back tomorrow with the right paperwork. Do better Petco read more

So I ordered my items for my dog online and opted to pick them up at the store because I didn't want to wait for the ship and the customer service was amazing. I walked in and went to the register, showed my ID and was able to pick up my items. Some of them were out of stock but they were able to supplement something else for them and I was okay with that since they were bones. The store is clean, they have a wellness, grooming, and training area, which I'm looking into for my dog but I would recommend for speedy service, order online and pick up in store is amazing! read more

Drove 30 MINUTES to take my dog here to get groomed. GPS told me it was going to take 20 min so I left on time with 10 minutes to spare before my appointment. Then it jumped to 30 freaking minutes because there was an accident on the highway. Tried to call them to see if I should still come at this point and no one answered after waiting on hold for forever. Finally got on Hurstbourne and no one would let me get over to where Petco is so conveniently located so I missed the turn and was now going to be 9 minutes late at this point but thought I'd try my luck so I called them to let them know I was a minute away and they finally answered and just said they couldn't take me after I drove half an hour to get here and the accident wasn't my fault. Won't be coming here. Thanks for nothing. read more

Very friendly, enthusiastic, and serviceable staff! I went in with my lil yorkie to look for a collar and within the 30 minutes I was there, I was asked by 3 different staff members if I needed any assistance. This was my first time at this Petco, and it was a nice first impression to have approachable staff members willing to assist me. In addition to the great staff, they have a pretty large selection for dog products (food, toys, treats, chews, accessories, etc.); this was a huge plus for me. Among the many pet stores I have been to, this store's toy selection has been my favorite so far. I personally like to buy my fur baby cute plush/squeak toys (to reference, I really love the BarkShop toys), and this Petco definitely provides! read more

As new dog parents we are always nervous to leave our dog in the hands of someone new. That said, Jeremy was absolutely amazing, kind and patient. He explained all the services and just said come back in 2 hours. We picked up Barnie and couldn't be more pleased. Not only do I have a happy and clean dog, but I could tell Jeremy went over and beyond to make sure our guy was taken care of. You've made us lifetime customers and we can't wait to come back. Thank you everyone for loving on him and thank you Jeremy! Barnie is now fast asleep and smiling! read more

Petco - Pet Stores Near Me - Louisville, Kentucky

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Gosh dang does this place suck, and it's not the employees either, it's the manager Shanon. She is the literally epitome of a San Francisco liberal democrat, so why she's living out here in Kentucky is beyond me. She is so darn loud, you can hear her in the back of the store talking to a customer at the checkout. She wouldn't let me return hay that my chinchilla didn't like and gave me an attitude about it, I bought it there and had a receipt as well. She told me (may I say, screamed at me, since she has no idea about inside, normal voices) that I couldn't return it, everyone in the store must've heard, it was ridiculous how loud she was. She needs to learn about better customer service and how to tone down her voice so not everyone in the whole store can hear her...petco you really need to hire better managers, you guys have lost my business from here on out, I will shop at PetSmart down the street, they are always nice to me, and not all the customers can hear my business... read more

I have had great service at this location. Rachel does a fantastic job grooming my Yorkie

Very disappointed that I had to ask employees to not pet or give treats to my dog without my permission. This is unprofessional. Being a chain, the prices can be better than local stores, but employee training should be better. They also have a surprisingly low selection/variety on certain items, such as crates and dog carriers. read more

took my 4year old shitzu to petco, at first i liked the way they took care of mitzy, then the next couple of times she had so much loose hair, it got all over me and my black car. well, i was going to try again, but when i called to make an appointment, they told me that i had been late and was a no show. if i was going to be late i called with an explanation. the no show, i have a handicap son who was very ill. i am very particular where i take my dog to, i thought i had found a place but was told that i cannot bring my pup back again because of being late and the one no show. they are not reasonable people, i was very hurt and felt like the truth was not truly told. read more

Don't go to the grooming salon. I took my Shih-Tzu Yorkie mix there to get groomed and they totally jacked him up. The first time I took him they didn't do a good job, but it wasn't horrible. I also told them the first trip to NEVER cut the hair on his tail, as I like his tail left longer and fluffy like a Shih-Tzu. I went to pick my dog up today and the half asleep groomer had cut the hair on his tail down to the skin and missed patches of hair all over his body. His forehead was also cut lop sided. I refused to pay and walked out. I'll never go back to this location again. My dog is 3 years old and has been to different groomers dozens of times, but not once has any of them done such a horrible job or cut all the hair on his tail off. It's probably going to take almost a year before his tail grows back out the way it was. I wish I could leave a zero star review to show the way I really feel about this place. read more