A lot of places like Petco don't understand cats, which I find that unfortunate. I go to this Petco because of one employee who knows cats so well. Her name is Dee. She has helped me time and time again with cat questions for food and litter and any other thing that I have questions about. I really appreciate her knowledge thank you. read more

Shawne is so great. It was our first time of group dog training with her and I'm so relieved and grateful. I had taken two privates before this and one session of group somewhere else and I found this group training so great and helpful. It was easy to follow her instructions and I feel I can easily practice at home. She was kind, patient and very knowledgable. A friend told me about her and he was so right. I'm so hopeful now that my dog will get the training he needs. Plus they are so much more reasonable then all the other group training places. read more

This location sucks. I'm not sure why a pet store that carries parrot and wild bird food doesn't carry canary or finch food. There's more than enough empty space on the shelves in this area for several additional types of bird food. In addition, any time I've come here I have to locate an employee if I need assistance. read more

Bad experience with the skill of the groomer! My dogs haircut was totally uneven and she even has small cuts and redness around her neck. Will not bring her back here! I don't normally take the time to leave reviews but figured if this can prevent another dog from this experience it's worth it. read more

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Horrible grooming service. This was my first time taking my dog here for grooming services and I will never come back. Lucero rushed the service and left patches of long hair all over his face, ears and body. I'm better off paying the extra $20-30 at Tailwaggers where they take their time and offer great service. You should do the same! read more

Petco - Pet Stores Near Me - Los Angeles, California

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Hello everyone, This particular location be five star literally, I just wanted to share my experience. I should've have done this long ago. Everyone is nice there, butxI'd like to give big shout out to Dee Dee, if it wasn't for her! yesterday, I probably have to spend more money at the vet, not only she was professional, and super nice, knowledgeable, My dog had a crazy allergy, which whatever she recommend today he's feeling much better and active. I am so grateful so thank you guys and also whoever just answered the phone because I wanted to go to the right Petco to this. Andrew was very nice on the phone. I highly recommend this place particularly this location obviously everybody loves Petco, but this my favorite location. read more

They are HORRIBLE with grooming. Run far away- they shaved our gorgeous dog down and made him look like a a drowned rat. I said "as long as possible" and he was shaved down to the bone. I went in the store to complain and they have awful customer service. NEVER again! read more

Terrible. The website says It closes at 8. I ran over here on foot with my 4 year old son for them to be closed? Not OK! Update your hours on the site! read more

Petco - Pet Stores Near Me - Los Angeles, California

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Hi. I bought a few neon tetras a few days ago at 9:00am and they passed. I asked Felix for a refund and he said come back at 12:00 noon. I knew they had to have someone who could pull up fish. After talking with him for a few minutes he got me replacement fish. His customer service was below a 1 star at this point. The exchange fish I got were glofish 3 of them. One died this morning and I took the fish in and again Felix said come back at 11:00 and talk to the other sales person. He would not exchange the one fish I brought in. I've been in business for 30 years and if were my store he would not have a job. Very disappointed as I've been a loyal customer of this store for the last year. read more

My husband and I took the plunge and adopted a wonderful new puppy from a local rescue but didn't know where to start with training (even as lifelong dog owners). There's so many videos and opinions on YouTube and Instagram etc. and we needed to cut through it all to teach him some manners. Enter our 12 week old old Cattle Dog/German Shepherd/Husky puppy who is whip smart, but also shy. We ended up signing him up for level 1 and 2 and have been nothing short of thrilled with everything about the classes. Our trainer Shawne W. is everything you want and more in a dog trainer - patient, professional, kind and a clear lover of animals. We left each and every class feeling accomplished and empowered to continue with what we'd learned and feel lucky that our pup was able to begin his training here with her. Highly recommend! read more

Extremely concerning care of some of their animals, wish they would just stick to selling pet food. The poor employees are not educated on animal care and they shouldn't be expected to be honestly this is all on corporate greed read more

Horrible service at grooming. Booked appointment 3 weeks ago, upon arrival they tell me my dog can't be groomed because he has a collapsed trachea. My flight is tomorrow, he will most likely overheat in 90 degrees in Austria. Truly disgusting that they won't even inform the pet owners about this policy! They lost me as a customer, shame on them! read more

The worst grooming I almost ever had. My kid was almost skinned alive, although it was better than Collar & Comb!!

PLEASE DO NOT BRING YOUR DOG TO THIS STORE. This week a groomer named Karen chopped of a dog's dew claw with zero consequences. The dog was taken to a vet with zero apologies from the Petco grooming salon and Ethan the store manager is ok with this. Please don't bring your dog here to get injured by inexperienced staff. read more

On November 4th, I took my labradoodle, Ollie, into the LA Beverly Petco for a grooming appointment. I rescued Oliver in March. Taking him to his grooming appointment, I was nervous. In front of me was a young woman checking in her dog for an appointment and the associate checking in the dog was very friendly. It made me feel at ease, at the moment. The associate took the other dog into the grooming area. I waited for my groomer, Lucero, to come out. After a few minutes, she came out and wasn't very friendly. It felt as if she didn't want to be there. She automatically saw Ollie and stated that he should be classified as a XL dog... not Large. I said I wasn't sure what classified him as an XL. She asked if he weighed more than 80 lbs. I said I think that he does weigh over 80 lbs. And then she changed it in the system to XL. I then proceeded to tell her that he had some matted hair in some spots - something I've been trying to control since I rescued him. She told me that it was going to take longer and it was going to cost extra. She told me about potential "hickey-like" marks that could happen if the matting is too close to the skin where she would have trim. Her demeanor and tone made me feel like I was a terrible parent. I signed the paperwork stating that any marks caused by the matting wouldn't not be the groomers fault. Before I left Ollie, I signed up for Vital Care so I could take Ollie into a Petco Vet whenever he had issues. I left Ollie around 1:15 pm. I shopped around and got some Soothing Lotion spray just in case Ollie had some marks due to the matting. At around 4:20 pm, I got a call from Lucero saying that Ollie was ready to be picked up. I said I would be on my way shortly as I was in the middle of unloading all my groceries from the grocery store. At around 4:50 pm, I get a call from Petco again. I answer and say that I am on my way. The man on the other line stated that his name is Felix, the assistant manager, and that his groomer had to leave for the day and that I needed to come pick up my dog. I apologized and said that I was on my way. When I arrived, I rushed in and immediately started apologizing to the young man who greeted me. He was very friendly and took me to the kennels where Ollie was being held. Ollie was happy to see me and he looked great. No one went over the grooming and the cashier rung me up. I didn't think to inspect the grooming before leaving the facility, since I already felt bad for apparently being late to pick him up. It was $100 dollars and after using a couple coupons, the total was $50 before adding the tip... which I gave 20%. Later that night, I took Ollie to my friend's place and he kept rubbing himself against her furniture. I thought it was because of the haircut and shrugged it off. Well, when I got home that night, I took a closer look at his haircut. That's when I took these pictures. In the picture of his neck, you can also see part of his fur that is still long... that the groomer completely missed. And the picture of his paw, you can see she didn't even cut his fur around his paw. The parts on his body that are close-shaven were not matted before I brought him. I felt so horrible and kept apologizing to Ollie. I put the soothing lotion on him and had to put him in his onesie that I put him in when he got neutered. He automatically shuts down and isn't the playful puppy that he usually is. The next day, I was telling my mom about it and sent her the pictures. She immediately started crying. She knew that Ollie must've been so scared and she said that the groomer was negligent and that those marks are not caused because of the matting. The groomer wasn't paying attention and was cutting too close. My mom reminded me that when she picked up Ollie from his previous owner, his hair was matted worse than when I had him. She reminded me that when she took him to the Petco in Idaho, they trimmed him and he didnt have those marks at all. Here are pictures of Ollie when my mom picked him up and after his grooming appointment in Idaho. I contacted Petco corporate to file the complaint. This was on Friday, November 5th. On Monday, I missed a call from Mariana, the store manager. She said she was sorry to hear about my complaint and that she would attempt to call back later that day. Or that I could call her the next day. I never received a call back from Mariana. I had no missed calls and voicemails. I have reached out to the LA Beverly over the course of two weeks and have not been able to reach Mariana. I called one day and spoke to an associate who said she would be in at 7 am the next day. I called the next day around 11ish and Felix, the assistant manager, answered. He said she was "not in today". I was very frustrated because I shouldn't have to be the one to chase down the store manager. He said he would take my information and give her the message to call me. I never received the call from Mariana. It has been over 2 weeks since I took Ollie in. read more

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Juan is amazing, and super helpful every time I go here , it's a big Petco & they always have lots of inventory i recommend this Petco read more

Wow! Theresa and JV were such helpful people. From the second I walked in the door to the moment that I left (with JV helping me carry my heavy purchase to my car) I don't think I've experienced such hospitality at any pet store in my life. Thank you thank you! Best pet store (employees) in LA (: read more

I went into Petco Beverly Hills location today because of another store made an error. But I'm happy I went into this location because Andrew was patient and very kind while helping me through the situation. read more

Don't even waste your time here. Awful & inconsiderate. I showed up for my pup's first and last grooming appointment. He didn't even receive the service because the groomer, Yolanda, left early because she was sick. No one reached out, not a call or text or email, to share that my appointment was no longer happening. They kept asking me if someone reached out as if I came at the appointment time for fun. The first associate came back to me to share that Yolanda claimed she called and left a voicemail. She LIED.. I literally had NO missed calls or voicemails. There was also the "manager," Jeffrey, equally as unhelpful, who stared at me dumbfoundedly after asking me for my contact info, which was already in the system, and offered nothing for the inconvenience except a useless "sorry". How about a free grooming to make up for the poor customer service, a discount on my pet purchase, a treat.. something that shows your MANAGING. Do better. read more

I'm so excited for this new Petco. It's in a wonderful and convenient location on Beverly Blvd. It is quite a big space and also has a huge outdoor lot. Inside, the store was very clean and well-organized. Music was nice and relaxing to listen to. The employees here rock. They were friendly, helpful, and knowledgable when I asked them to help me find products. Be sure to sign up for a rewards card so you can get a discount on your purchases here. read more

Petco - Treat bar by checkout - Pet Stores Near Me - Los Angeles, California

First time being at Petco at this location. I wanted to report to the headquarters about this location but they I see that they already have 2 star reviews and complaints from people already so that said it all. I went in to buy some cat food and came out within 5 minutes as this location left me feeling highly uncomfortable and gave me anxiety and concern for animals that are being sold at the store. I saw some chinchillas and I could tell that they were not well. It's also mistreating animals when this place is blasting loud rock music and they have to listen to that every day and night. It is loud. How is that making animals comfortable?? This place left me feeling so disgusted and uncomfortable for the sake of the animals that are being sold in there. They just lost another customer. Do not support this business. read more

I was suspicious when the girl told me that my dog did NOT like to have his nails cut. She made a pretty big deal about it. At first I thought it was because of a nail he had torn a few months back. But, he's been groomed many times since then without issue. Shortly after we got home, he started limping and can't walk at all. This makes me think he was being yanked around by someone during grooming and pulled a muscle, or his nails were cut too short and he's in pain, or both. He's five years old, has been groomed all over this neighborhood and no one has ever said anything before about him not liking to have his nails cut. And, in all this time, he has NEVER been injured at a groomer. This was only my second time bringing him here (the first time was ok but that girl isn't working there anymore). Never again. Back to Orange Bone we go. Steer clear of this place. read more

This store is great although I do have a horrifying experience with Blue Buffalo brand. It was so sad to see my first dog die young of an exploded spleen. And then a few years later. My other dog died the same way. It's sucks losing a best friend when you know they would have lived another seven years if they hadn't eaten blue buffalo. Sorry, I refuse to capitalize the name of that brand because they killed two of my most favorite things In the world. They didn't know what they were eating. And that stupid company knew all along that they were killing everyone's pets without saying anything. Thank you PetSmart. I honestly bought at Petco but now I will buy from petsmart and just wanted to raise awareness about blue Buffalo's poisons. RIP my dogs that were the happiest dogs I. The world and both of their spleens exploded because of blue Buffalo :(. I hope this helps someone. read more

I definitely have mixed feelings about the level of customer service and interaction here at this Petco location. It all hinges on who you deal with once you enter this store. I've never thought of the managers and employees here as very friendly, at least the ones I've even barely encountered. One can tell by the vibe they give off that they are not friendly, which equates to lackluster customer service interaction. But as said, depends on who is helping you. There is one groomer that seems to have some level of social skill to interact with professionalism and courtesy to said customer. My field of work has always been about relating to, and interacting with customers whether by phone or in person and customer service here definitely has plenty of room for improvement. read more

This is our 2nd visit at this Petco and we couldn't be happier. First we needed a puppy carrier to get our new puppy. Second after getting the pup we needed basic essentials for EVERYTHING. Everyone is so helpful and knowledgeable. The prices are great too! read more

We arrived at 7:53 pm for a quick buy. We were not going to shop around or anything. We came to grab one pack of cat food which we usually buy. They did not let us in to buy cat food. The manager Felix pushed my husband out of the door and locked inside. He claimed the store is closed. The closing time is 8 pm actually. read more

They can't extend the online offer for 12 cans of dog food in the brick and mortar. They expect you to pay significantly more by only allowing purchases by individual can. Staff was rude and unhelpful. I went down the street to PetSmart and had zero issues. read more

Poor customer experience with grooming. I arrived exactly 9 minutes late for a bath appointment and was told they could not honor my appointment. When I asked the reason they just said they are busy on weekends. After several reminders by text, calls and emails, it was never mentioned a zero tolerance policy for being a few minutes late. Needless to say I'll never reschedule. read more

This site and sign on door read that it opens at 9am. It did not. People sat in their cars, waiting. I called the 888 customer service number at 9:15am and was told it opens at 10am. I left as well. Fix your signage and website. You lost a lot of customers today. read more

This is a newer Petco and quite big! There's a parking lot up front, so you don't have to pay and park on the street. Employees were friendly and helpful and the checkout process was easy. They also had some kittens up for adoption in the front of the store so stop by and say hi to the cuties if you have a chance. Tip: Sign up for their free rewards program so you can get $5 back for every $100 you spend. read more

Grooming dept at this store sucks!! They have cancelled my appointment 3 times in a row the day off, because groomers keep calling out! And when they offer new appt is next available which all the three times have been a week away just to cancel you on the day of appointment. Sadly will no be coming back read more

My experience with Petco Grooming has been HORRIFYING. We've had three consecutive appointments in the span of 2.5 months cancelled DAY OF because the groomer was "out sick" read more

I always come here to get my Chihuahua Bella groomed by Lucero. She's the only person my little Bean will go to. She's very gentle with her. The other staff are also attentive and friendly. I never have to wait long to get help with what I need and I would definitely recommend this Petco to all pet parents! read more

Barely anything for cats. Limited stock of litterboxes, bowls, toys etc. Don't go if you need anything besides pet food, they won't have it

3 weeks later and the dog is still black listed. Even after proof from the vet, this location refuses to remove the note. I was lied to by 3 people who said the note was removed. Today, a location in another city told me the note was still there. read more

So so. Typical petco location. Friendly help here as always. Prices on goods are always exaggerated as normal here. It's like 20% more than your local urban pet on Beverly. Go there instead before hitting this location. read more

Petco is my go-to store for toys, accessories, litter, food, etc that I need to get for my cat! They have pretty much everything you need. Since I adopted i have been making my way to Petco almost every single week. So far I haven't been disappointed with their service and they have great deals! They also do price matches on their website and their return policy is awesome. read more

They have a good fish selection and everyone seemed really friendly EXCEPT LIZ !! Oh my gawd she is screaming passive aggressive at the other employees - she must be the manager or in charge today - but please do not talk to employees this way ! Further she chatted with her friend for ages ignoring serving me ! When it was my turn the friendly chatting was gone and a rude attitude of why are you bothering me here at the checkout register came out. She served me rudely and like she didn't want to. I would Not come back here because of her stinky attitude and the way she treats the employees - petco watch out who you hire!!! read more

Took my little pup for a much needed bath and grooming and Marissa did such an amazing job! My dog was so dirty and matted (as Maltese dogs get) and she did a fantastic job! I was beyond pleased :) read more

Petco - Pet Stores Near Me - Los Angeles, California

I would love to give a great big shout out to Mariana, she was so fabulous so helpful and this is my new Petco Store. Thank you Mariana so awesome that you were and you made me a happy customer on a Saturday morning God bless you always!!!!! read more