Worst service ever! I WISH THERE WAS A NO STAR! DONT, I REPEAT DON'T TAKE YOUR DOG HERE. I take my dog all the time to Petco to get his grooming done this is the second time I took him to Lodi just because Stockton didn't have a opening. When my husband picked up our dog he stated that the employee said he nibble them so there weren't able to trim his face. Ok I get it but why not contact me to let me know? Also let me say the service only took 1hr? What does this say ? That they didn't want to work on him out of the 30 time I take my dog to get his grooming done at stockton PetCo never have I ever had a problem with my dog nibbling. So they charge for a service that they didn't want to do? No, wonder why they warn me not to bring my dog to Lodi Petco! When I spoke to the manager KAYLIE about the situation she got really rude with me and said she was the one who worked on my dog and would I like to bring him back. Off course not why? First off you were rude to me, second of all my dog nibble you like you stated why would you want me to take him back? 3rd you as the employee didn't even want to work on him at first seem like you just rush your way through so am I comfortable to bring him back HELL NO! Please don't take your dog here go some were else. The manager is Rude, Petco please go back and train this manager to speak to there customer better, if I wasn't satisfied with a service that was done on my dog if she would had reply with respect I would had been ok with it, but by the way she replied to me I don't know what is she capable of. Also for her to say I want a free service, how do you even have the audacity to say something like this to your customer ? Ill pay for a treatment done correctly but seem like you just want to take people money and mess around with people pets and lie about a service you didn't do. FYI! THEY LIE ABOUT TRIMING MY DOG FACE AND EARS, THEY USE THE EXCUSE HE IS NIBBLING JUST SO THEY CAN RUSH THERE WAY OUT. IF YOU DONT HAVE THE PATIENT FOR A ANIMALS PLEASE DONT WORK HERE, PETCO PLEASE GO BACK AND TRAIN YOUR MANAGER OR YOU WILL CONTINUE TO LOSE SERVICE OVER EMPLOYEE WHO DONT WANT TO DO THERE JOB RIGHT AND HAVING A RUDE MANAGER WHO DONT HAVE PROPER TRAINING. read more

Thank you, Melanie H., for taking care of my puppy. I brought my bichpoo in for his first grooming appointment with a different groomer but brought him back the following week for some touch-ups. Melanie called it a "mini-makeover." I was grateful to have Melanie, as she was so extremely detail oriented and gentle. She created a happy environment for him and took a playful approach to help make him feel more comfortable. My puppy left happy with a little bow and a smile. I'll definitely be re-booking with Melanie and recommend her for your puppy or dog. Thanks, Melanie! read more

I wasn't going to post, mostly because when I left with my dog I was sour grapes. My favorite and my dogs favorite groomer Celeste no longer works there. But I notice when we got home, his face was minimally trimmed. Far worse yet today I noticed his nails were sharper than when we went in. So sharp he snagged my shirt. When I tried to talk to the current groomers, they were defensive, so I didn't push when, why, where did Celeste go? Once a big fan. read more

TLDR; If you have a herding dog or other high energy canine I'd highly recommend going elsewhere. I brought my 6 year old Australian Cattle Dog in today for grooming. The staff was very timid looking and appeared nervous from the moment we walked in. He's certainly a high energy dog but we've been to groomers across 4 states and I've never had anyone act this way. The staff took him to the back and within a minute or two brought him back to the counter. They were kind but fumbling for the words that would say they didn't want to groom him. I've worked at a training / boarding facility before and I'm certain his body language was indicative of anxiety, and high-energy but he was definitely manageable. He was responding to voice commands and was allowing the staff and myself to handle his paws, muzzle, etc. This was a complete disappointment and leads me to believe the staff here is not capable of handling any but the most lathargic of canines. If there were a Petsmart in town maybe I'd have more luck. read more

Petco in Lodi, CA is the place to go for a friendly helpfull staff. All the groomers do a good job of taking care of dogs needs. A special thanks to Allissa for doing such a good job grooming Diablo, it was his first time to go to a groomer and she kept him calm and made him look great. read more

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Not once, but twice they state they cannot groom a dog that has a heart murmer. The first time, was bad enough, they said she needed medication and a note from the Vet to say it was ok to be groomed. Went to the Vet, she doesn't need to be on medication because it's so slight and he said he's never had to write such a thing, but he did. Took her in the second time and they still would not groom her even with a note. What a waste of time! I called their Headquarters, there is nothing in the policy stating this. read more

I took my dog for grooming and I'm not sure how I feel about the whole thing. She was late to begin with. Appointment was at 9 and sh didn't arrive until 9:11 or so. I picked him up and the grommer had me waiting at the counter. I went to go pay before getting my dog and when I went back she was gone again and another lady came and asked me if I needed help. She brought my dog out and the original grommer (Kaylee B) never came back to give any kind of report on how his grooming went. This was his first time and I was very apprehensive about the whole thing and this didn't make things any better. I had to ask the lady who brought my dog out to ask her how he did. I normally take my other dog to PetSmart and they usually give me a report on how the grooming session was. I'm really disappointed this experience and groomer. Since we got home my dog hasn't been acting like himself which makes me wonder if there was something she didn't want to tell me and why she felt she had to go hide and never come back. I don't know if I will take my dog back. Not the best experience. Side note I still tipped her and had to give the other groomer her tip. Not even sure why. read more

I love the great, customer service and large selection here. I came in for some quality dog food for my small dogs. I heard from a friend that Biljac was good. They carry it here. Jason helped me find it then spoke to me about the great food quality, serving size and type of bag to buy. Very nice, knowledgeable guy. I like that he took his time with explaining things, yet I didn't feel rushed. They have a new service here too which allows me to get this food delivered to my front door within 2 hrs. They price match here and allow returns if your pet doesn't like the taste. I am so happy they are in town now! read more

Just took in our Mr. Pickles. He is a rescue Terrier. He was a matted mess! He is terrified of people. Erika spent time with him, making him relaxed and comfortable. He connected with her. Erika made him look like a show dog! I can not be happier! We set up a grooming schedule so that Mr. Pickles always get to see Ms. Erika. She is amazing!!! read more

The people here are very nice, however, the grooming salon is a JOKE. We brought in our dog in to be groomed because it is closer to home than the new Petsmart. When we picked our dog up, he smelled nice, but there was no way he was groomed....his coat looked rough and uneven and only a little was taken off his face....THAT WAS IT. I think we will just drive a little further from now on. read more

The level of knowledgeable customer service at this store is bar none!! Kate and Logan are AMAZING in their friendliness and knowledge of products in the store. I was needing advice on what food to switch to for my senior cats, Kate knew exactly what to direct me to and provided me options instead of one size fits all answers. She answered all my questions and even was able to help me with questions for my dogs and other animals. She was top notch. Logan's friendliness, knowledge and no pressure approach to items in the store made the experience and decision making easy and fun. Will only be shopping at this store!! read more

I entered the store as a late customer probably 10 minutes before they close. I was welcomed with a warm greeting by all employees around me and was asked if I need any help. A nice young man, Logan, proceeded to ask me if I needed help. I told him I was looking for dog food and he showed me the way to the many aisles of dog food. He proceeded to ask me what I was looking for, my breed,( a very loving Pitbull) ect. I explained to him I have been giving my dog blue, but she still has allergies . even though the store was about to close he took his time and explain to me the benefits, and ways to calculate my dog's diet to find out what she might be allergic to by removing certain parts of a diet one at a time. It really set me back how this young man appreciated what he was doing and not just a job, it seems like he sincerely was interested on helping me. Once again thank you Logan. A now faithful customer, D.Larkey read more

horrible customer service , tried to get my daughter a fish and the guy told us we couldn't get the 4 dollar gold fish because the 59 dollar tank wasn't good enough but there was dead fish laying around would not recommend read more

We love Gloria in grooming! The staff here are always so nice, and they have a great assortment of dog foods. Limited good dog toy selection, or harnesses, however. read more

Nice store but the grooming staff is afraid of dogs. I had to demonstrate not only that my dog had a collar on while I waited but that it was tight enough for him not to "escape" "for safety reasons." I was treated like I was holding a wild beast. Really strange and uncomfortable experience. read more

My thanks to Erika who trimmed my Chi Mix Coco, who's 7 months old. She was pretty scared and Erika was fast and did a great job. I've had her since November 2018 and we're still finding out what she loves and what she doesn't. All her nails are black but one. Way to hard for me! Erika's a life saver and really cares about her customers. read more

Amazing friendly, fast service. Gloria always does an amazing job with my puppy. She answers all my questions and gives me recommendations for my dog. I wouldn't go anywhere else! read more

Pet grooming is amazing. I've been bringing my dog here for two years the staff is very caring and professional.

I had been having my puppy groomed at Petco since he was 4 months old. Took him there for 6 months. I wasn't satisfied with the service. They didn't do the cut we requested. Decided to give them another try. In the meantime I got another puppy. They are both from the same litter. Took both of them on 8/10/22. They called and asked if I could take them in earlier, fortunately I was off from work. From the moment we got there, the groomer Taylor was very rude. Kept saying they might not be able to cut their fur & maybe just bathe them. That's not the service we asked for. When we went to pick up our babies, I was approached by who I'm thinking is the manager. We were told we could no longer take our babies there to get groomed. I was never given a reason why. They didn't do the cut we asked for. They took a long time to give them to us. We had to go ask what was taking so long. I was told to call customer service to cancel our VitalCare. Honestly glad I no longer have to deal with them. I will no longer shop with Petco. read more

Thank you to Allissa who did such a wonderful job giving Oliver, my border collie mix, his bath! You could tell how much Allissa loves animals by the way he was greeted when we arrived. The staff was very accomodating with my schedule and made sure that Oliver was bathed and ready in time for pickup. I was really happy with the job that they did there and really appreciated how they checked his nose, eyes, ears, teeth and nails. I wasn't aware that they could also brush teeth, so that is great information for next visit. All in all it was a wonderful experience and I would certainly recommend Allissa and the team there at Petco! read more

Wife and I went looking for car food that is healthy for senior cats and since Petco is caring for healthier for pets we were sure to find a brand for the cats needs. We were helped by the assistant manager Kate that not only helped us but super friendly and personable. Every employee we walked into we're smiling and friendly who were not pushy at all. Logan ran the cash register and he had always been pleasant to talk too. We highly recommend Petco Lodi for your needs. read more

This is the worst Petco I have ever been to! The last two times I have taken my dog here to get groomed, they wouldn't take him for the stupidest reasons! Both times they looked for excuses to not take him. Just seemed like they were too lazy. I will never take my dog to another Petco again and would never recommend this place! All I've been trying to do is get my dog groomed. Thanks Petco for your wonderful service!! If I could give it 0 stars I would. read more

Staff is really friendly and will ask you if you need help with anything and greet you all the time. I've brought my dog for grooming with Gloria and Allissa and they have both been great. He gets separation anxiety so it's nice to know that he is with people that will pamper him. He always smells great and his fur is super soft. Will continue to bring him here. read more

Took my German shepherd to Petco groomers for the second time, with a booked appointment. Amber was to be the groomer again, asked how old she was and told me older dogs( she's 7) have high anxiety and do not groom well. Amber took her to the back , was back there for 5 minutes and came back out front with her and said she had to much anxiety to put her in the cage. We then said of course she has anxiety youre a stranger. Amber needed additional help to place my shepherd in the cage. An hour and a half later they called me and said my shepherd was panting to much to try to groom. She had been locked in the crate for an hour and a half while Amber went to lunch and they had not even started grooming her. Why do they book appointments with no available groomers. An hour and a half in the crate with zero services! We went to go pick up our shepherd and will never return , ever!!! She simply did not want to groom her because of her size as she told me when I dropped her off that she was large and it was going to take a lot of her time. Amber suggested next time to book an appointment so she wouldn't have to wait in the crate - guess what I did make an appointment.Horrible service never going back for anything thanks Lodi petco. read more

Gloria does my toy poodle Chloe every month. She does exactly how I explain and is always so friendly every time I go in. I would highly recommend petco grooming and Gloria for your pets needs. read more

Petco Grooming I take my Lab and Rottweiler mix there for baths. Gloria is a groomer there and she is awesome! read more

I just wanted to thank Lexi and Stacy for going above and beyond today at the Lodi Petco. I was there with my 3 grandkids and we were looking at the parakeets when we saw one that didn't look well. I conveyed my concern to Stacy and Lexie and instead of telling me that they'd check on it later or some other kind of blow off, they immediately came over. The birds went crazy while they worked on catching the bird I was concerned about. Once caught I realized they had caught the wrong one. Unfazed they both set out to catch the right one. They checked him out, said he looked ok and then said they would keep an eye on him. They were so concerned and thanked me for bringing it to their attention. I was also happy that they cared about the animals in the store that much! No attitude just great customer service!! Thank you Stacy and Lexi! You're both pretty awesome! read more

Normally I have an excellent experience with Petco stores everywhere on our travels. Today was the worst experience I've ever had. They didn't have the Health Science formula that our dog is accustomed to except in the very largest bag. Not good while traveling. When checking out I went to a register that was open.,The clerk walked away so I had to move to the other register and wait for it to be free. As soon as I got up to that register the one I originally tried to pay at had a clerk come and help another customer. read more

I went in yesterday for my dog's 3:00 grooming at 2:00. I tried dropping him off early because I had to go to work. I was told rudely that wasn't possible. I asked to speak to the manager to which she said the same thing. I walked out with my dog and called back a short time later (after I made accommodations at work to arrive later) to see what time would be appropriate to bring him back in. I was desperate, since booking an appointment with them is 2-3 weeks out every time. The groomer answered and rudely said I won't be back until 2:45 from my lunch. I had to bring my dog in right at 3:00pm and not a minute late or she was going to go home. I showed up at 2:50 only to find out by the manager the groomer had gone home because she was no longer comfortable grooming my dog. Sounds to me like she was just trying to go home early from the beginning. Overall the groomer was very rude the entire time and I feel she went out of her way to make things as inconvenient as possible for me. Zero stars would've been given if possible. My family owns about 20 dogs in total and we all did our shopping there, I will now be spreading the word to take business over to pet smart. Very disappointing overall. read more

Our cashier Logan was AMAZING. He was very informative and very friendly . Out of all the experiences we've had with pet co employees , Logan has defiantly been our favorite . He took the time to have a genuine conversation with us. I thought it was really cool or him when he asked us to let him know how we liked he litter we bought ( we bought the store brand litter than you can refill ) . Many employees barely say a word to you , and just want to get you in and out and move on to the next customer . Logan deserves a raise ! :) read more

I am pleased with customer service of the front cashiers at this Petco location, but was very disappointed in the grooming area. The staff seem to come from a place of NO, that is, they informed me of all the services that they cannot do for my 24 lb Aussidoodle 17 mths. I was told they could not cut his hair due to him being young and could not guarantee a haircut if he is to become too squirmish or afraid of scissors but charged me a $45 grooming fee which includes wash, very small trim around the eyes and brushing which is not much difference than a home grooming that I can do. I am new to the area, therefore I believed all this. Well, about a month later my husband went to the Petco in Stockton and received all the same service from their grooming area and a beautiful haircut from a wonderful pet groomer named Amanda. I feel that the salon in Lodi needs to take a lesson out of the Stockton Petco's book. I am now a regular at the Stockton, CA Petco location. They come from a place of YES ...great customer service! Did not hesitate when my spouse requested a full haircut. Great customer service there! read more

If I could give a zero star I would. This Petco grooming department is the worst that I have experienced in the 8 years my dog has been getting groomed. From their timeliness, customer service, and treatment of my dog I will never return. read more

Have been taking my two dogs to Lodi Petco since it opened. Allissa takes such special care of Cricket and Sable. They always look and smell great when she is finished with them. My wife and I trust her and the dogs love her! Treat your dogs to a spa day. read more

I guess Petco now thinks they are a Supermarket, because the one in Lodi is now charging for BAGS!!!! That is only a requirement of Supermarkets for food in California, NOT other stores! So, we're guessing they just want to make a little extra money and try and convince everyone they are being "green" by charging for bags. Ridiculous. There are other stores that sell pet supplies that we can use. In fact, try Chewy on line for your dog food, cheap prices and FAST delivery...great company. Petco? Not so much. Bill and Tina read more

We enjoy coming here to buy all our Betta and parakeet supplies, the staff is great and always with a smile on their face and are so helpful, Happy that Petco is in town now, as the one and only other pet store in town was way over priced and did not have a lot of variety on products and were very limited on accessories, great place the prices are okay and its a shorter drive for us to come here then drive to Sacramento or Elk Grove, They are always willing to answer your questions and are very knowledgeable. read more

I have taken my German Shephard twice to be groomed and de-shedded. They have taken great care of my 11 year old boy. Today Erika worked with him and did an excellent job. I could tell they treated him great because he did not have any anxiety when I picked him up which is something we deal with at times when I leave him. He looks great and thanks for taking care of him! I would definitely recommend them for grooming. read more

Always clean and really easy to find what I'm looking for. I think it's really great that they have adoptions on weekends too!

Went in today, spoke with Nikki about my super food sensitive lab. She was super knowledgeable and helpful with finding a dog food for my dog. We have been struggling with his food sensitivities for over 5 yrs. trying everything from medications, food trials from our vet, raw food diets ect. I really feel that Nikki was the first person to look at my situation and try to find a solution without giving up. The staff have all been super helpful, friendly, and warm when I have come in. I am so grateful for this experience and her help also the staff who helped me today. Thank you. read more

Purchased a six week dog training class. Attended one class and came back for the second to find out it was cancelled for two weeks without being notified. Unfortunately, customer service does not appear to be in their "sights". Apologies and "I'm sorry", but no "plan" or offer to correct the customers loss. PS-I am taking a screen shot of this review to ensure it is not edited or removed by Petco. read more

They give great customer service there and they do a pretty good job grooming as well and if there is something you don't like they are more then happy to take your animal back and fix it. Our groomers name is Allissa and she is awesome and very thorough. Very pleased and my dog is happy too read more