I loved the Photo Booth where I was able to take a photo with my dog "Daisy." I thought it was an awesome addition for Mother's Day and all pet parents!!! Thanks Petco! read more

Petco - Pet Training Near Me - Lake Elsinore, California

I gotta say, I'm pretty disappointed about my recent trips to our local store. Usually, I'm happy to have you guys around for my pet stuff, but lately, it's been a letdown. I always have to hunt down someone to help me instead of them just asking if I need anything. I wanted to get some fish, but I ended up leaving without any. One of your employees wouldn't sell me the fish I wanted 'cause I didn't wanna buy a heater/ already have one . the fish I wanted are doing great in my tanks, but she still said no. She even said my fish are "slowly dying," which is upsetting cause I test my water all the time and take good care of them for 1 year and a half already Plus, there were dead fish right there in your tanks Petco! I was gonna get some cherry shrimp, but I just felt too uncomfortable because she would sell me that instead of the fish that I already have in my tanks ...... and left. I went to PetSmart instead. I hope things get better next time. I'm gonna check out the Marietta store and hopefully have a better experience. I'd love to change this review and say good things about my local Petco again. read more

Petco - Get this I was not able to buy Green Neon Tetras but she was going to sell me the new shipment of cherry shrimp they got ? - Pet Training Near Me - Lake Elsinore, California

Debbie went above and beyond tonight. She was so helpful and took the time to show amazing customer service. Will definitely be back because of how amazing she treated us tonight. Thank you Debbie for all your help and support. read more

My puppy and I had Dawn as our trainer for the Fundamentals Class. She is, by far an amazing trainer!! Not only did my puppy and I both learn many things, she also helped with suggestions on treats, food and even. Shampoo for my puppy's skin issues. Such a great experience that we are signed up for the Advanced Class. Thank you so much, Dawn!! read more

Petco - Graduation from Fundamentals Class 10/25/25 - Pet Training Near Me - Lake Elsinore, California

My dog Ca-pony loved his groomers. They did a great job. He smells sofresh n so clean now. read more

Petco - Ca-pony after being spoiled. - Pet Training Near Me - Lake Elsinore, California

Dawn was an amazing trainer; very patient and good to work with. My Golden benefited tremendously.

We love Petco! juniper started training at 10 weeks old with Dawn and has come so far! Dawn is very knowledgeable and helpful. read more

Petco - Juniper the advanced graduate - Pet Training Near Me - Lake Elsinore, California

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Debbie is a wonderful person, helped me with my poor knowledge on fish, but she is very knowledgeable in animal care altogether Loved her help, greeted me in the store, and the most special thing is she gave me the time of day to help me with a happy purchase Kutos to you Debbie! :) read more

Petco - Petco - Pet Training Near Me - Lake Elsinore, California

Dawn, their dog trainer is very friendly, professional, knowledgeable,caring towards the dogs and dog owners. I started my puppy training journey at a different competitors store. I was not happy with the training I was getting for my dog. I was relieved when I went to Petco and met Dawn. I immediately knew she I was knowledgeable and would help me meet my dog's training needs. read more

All the groomers I've had is this store are great. They are attentive and truly care for their furry customers. It's the only place I will bring my dog back to. Good job Petco groomers! read more

Was just in the store and was ignored by the associate working in the fish tanks waited for 30 min while she hung out by the register looking over 4 times to the tanks where I was standing. Wasn't till I started walk towards her direction she went for the door walking outside pretending to do a cart run grabbing one cart and walked back in the store. It was clear she just did not want to help me. read more

I highly recommend Dawn, the dog trainer at Petco in Lake Elsinore. She is knowledgeable and patience and has all kinds of tricks up her sleeve to help in controlling all types of behaviors. Bring your pup or dog of any age or breed. She can handle it all. You will not regret it. PLUS they gave a satisfaction guarantee. You can work with your pet until it's ready to graduate. read more

Petco - Lance graduated from Puppy Class. - Pet Training Near Me - Lake Elsinore, California

2nd time I've brought my dogs here for training and love the staff. Good experiences and looking forward to continuing.

my dog just finished advanced training w Dawn . she is awesome and an excellent trainer. Mochi looks forwar to the AKC classes after getting fixed. read more

I've waited for more than 4 hours for my dog to get groomed. ( I missed crystal she such an angel everytime she groomed my dog she puts ribbon you will feel safe that your dog will be ok in her care. But sadly she's no longer working there the groomer blamed me for not finishing the job . because my dog saw me . ( time check It's been like more than 3 hrs of waiting ) I'm not happy with my visit. I've been to diff. Petco and employee will treat you that they you don't want you to come there or doesn't like you at all because of you're race or for some reason they don't like you at all. But some employee are nice. Not worth the money. read more

Petco - Look at my dog's belly groomer cut it so short even the skin on this part is so thin. God bless you. - Pet Training Near Me - Lake Elsinore, California

the team members at this petco have all been great, but Kim in the grooming dept is exceptional . she is a dog person's dog person . you can tell she cares for every fur baby she works with, and i appreciate the care and attention she gives my little guy, Beaux . i always prebook to ensure he has a spot of time w her . also, PETCO GET IT TOGETHER . why are u charging a "cleaning supplies fee" ? it should be included in the price of the service and not as an add-on . i can assure u that service providers are seeing lower tips as a result of this fee . just include it in the service fee, especially since it implies to me, as a customer, that i am being charged by the service provider for cleaning fees that PETCO should be supplying . read more

I've lived in this town for 33 years and have been going to this PetCo since it opened. NO MORE! The employees at this store are totally inept.Went in Sunday to get a fan tailed gold fish. After listening to Debi's life story I asked where said goldfish were. Found one for $7.99 asked Debi for some help she was with another customer and called someone. Zack showed up 10 min. later, I requested he retrieve the gold fish I selected and he asked the size of the tank the fish would go into 5 gallon I said. He went on about the organs of the goldfish keep growing even though the fish stays the size of the tank and he would not sell me the gold fish. I said a few Choice words after his refusal and went to another pet store for the fish. Management needs to educate Zack because his assumption of fish organ's is totally B.S. look it up. It's no wonder this store is a ghost town. read more

Petco - Facts - Pet Training Near Me - Lake Elsinore, California

There were no shopping carts in the store but the Clerk saw me with my hands full: Dog on leash, 2 containers of cat litter, dog bowl and 2 bags of dog treats. She Helped me out to my truck. Customer service on point. read more

Yesterday I decided that I wanted to see how much my Rottweiler weighed since she will be the big 1 this month. So I decided to call up my local pet stores and asked if they had a scale to weigh my fur baby! To my surprise this was the only location in the area that was able to do so. Not only did they allow me to use their scale they actually had a team member open the grooming are which was closed and bright the scale out to help me weigh my girl. I was so pleased with how willing and attentive the staff was to our needs. We then went through the store so my fur baby could pick out some treats I had several staff members come around and say hi to my girl and offer assistance. They had a large variety and knowledgeable staff in all areas. Supplies were abundant and store was very clean! read more

Shoutout to Debbie who works for Petco. She went above and beyond helping me with rewards that I earned but did not show up on my account. She went out of her way to call and straighten out the issues. She got all my expired rewards reversed. My bill came to 85cents at the end. She rocks! read more

We came here for the first time and asked to use the "human litter box". To my dismay it was just that. Personally, I love my pets. I would never let their litter box get this dirty. Why on earth would these people allow their bathroom to get this dirty? I'm appalled that the sign is even hanging. This mess is more than a day old. The urine stains and lack of toiletries make me feel very unwelcome as a customer. The baby changing table has dried feces on it. This is a health code violation!! I will never return. I suggest anyone who braves this place not use their bathroom. read more

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Worst first experience with any dog groomer...ever. The two ladies who work there are not even personable, I got there with my dog and he's always nervous when meeting new people and they instantly got wary of him. I just would think people who work with animals would enjoy their job more, definitely not these ladies, they seemed so miserable. Mind you my dog has gone to the groomers plenty of times in the past, we moved so we thought we'd give Petco a try. Total regret. They continued to assess my dogs coat and were just so weird with him, so I'm sure it made him feel even more nervous. Fast forward AN HOUR later, I get a call saying that they tried to get him out of his cage and my dog was panting very heavily and wouldn't come out of the cage and his eyes were "bloodshot".....so they weren't going to proceed with grooming. Not sure why I was getting a call an hour later saying they hadn't even started bc they couldn't get him out of his cage. But when we picked him up, they had no problem getting him out them. Super weird. I just genuinely feel like they never wanted to groom my dog to begin with bc their mentality from the start was "we might not be able to do it" ...I hardly feel like they tried there best to. Definitely recommend looking elsewhere. Also here's a pic of my dogs "bloodshot" eyes. read more

Petco - Pet Training Near Me - Lake Elsinore, California

long story short ! we went in to get my sons first fish and had such a horrible experience. rebekka i believe that's how her name is spelled was awful. she had such a nasty attitude and on top of that she didn't want to let us buy some fish . they need new employees or atleast teach/train them what customer service is all about . read more

After being on hold for five minutes for a curbside pickup, my husband finally went into the store only to find the (only) cashier talking with customers and told my husband (who was still on hold) that she would get someone to help him. Another few minutes goes by (cashier still talking with customers, my husband still on hold) and my husband explained he was there for a curbside pick up. Cashier explained there were only two employees working and did not bother to stop her conversation to call someone to bring our order up front. HORRIBLE, HORRIBLE HORRIBLE customer service. Curbside pick up is a joke!! read more

All Petco stores are great for buying pet supplies. This review is about their grooming department. Please don't take your pet there. They hire inexperienced young staff who are afraid of even small puppies. How can you work at pet grooming and be afraid of washing dogs? Management please train or terminate unqualified grooming staff. I will never take my pet to this location read more

Lake Elsinore Grooming Krystal is fantastic with my senior dogs. Both dogs are 13. One is blind and the other one doesn't like to sit still. You can tell she loves her job and the dogs that come in Thank you Krystal for all you do read more

This store needs a new manager. Camille is the rudest person but all of their employees could use some training on proper customer service. The young gentleman in the grooming department was always kind when he would wash our dog and always made sure she was comfortable. But I was informed last time I called for an appointment That he's no longer there which is a shame. The other girl, Andrea I believe, is hit or miss. If she's not have a good day you can definitely tell. We will only be going to petco for their good prices on litter but when it comes to all other matters we will be taking our business to Petsmart. Corporate if you're reading this, you need to put this store In check or shut it down. Rude employees leads to no business. Buyer beware. Also...don't give your typical generated/scripted response. You need to go deal with your employees. Not to mention no one answers the phone and when they do they hang up on you. read more

I can't beleive this place does not have shopping carts! everyone in there fumbling around trying to carry all of their stuff and when you ask the workers there they just laugh and think its funny I dont think its funny at all this poor elderly lady I saw looked miserable! Just close down already or let Petsmart takeover they seem to understand the importance of shopping carts. Never going back! read more

My daughter came in to shop by herself and this one employee name Debbie told my 13 year old daughter see can NOT look at the hamster because she is 13 years old Then Debbie proceeded to find the manager and tell her that my daughter was giving her problems when my daughter all she wanna do is look at the hamsters because her hamster died a couple weeks ago and it's been really hard on her and then a couple weeks ago i when to go get my youngest child a hamster and was there for almost three hours arguing with this employee because we didn't have the bedding that she wanted and then proceeded to raze her voice at me I wish I could give it zero stars:/do better petco read more

Rude and bad costumer service at this Petco. I had placed an order for my dogs food online and had it scheduled for pick-up same day at this location in Lake Elsinore. I had placed the order in the morning and I noted on the order that it will be picked up under my husbands name because I wasn't able to come. & Once he showed his ID and proof of confirmation, the older white lady associate that helped him said that the order was cancelled because he haven't picked it up in 4 days and she refunded it.. he calls me to tell me this, and I am confused because I just placed the order the morning of and I never received a refund confirmation email because I paid it through PayPal. My husband than showed her all we had for proof of the order including the confirmation # and she rudely refused to give the order to him. I then called customer service while my husband stayed in store . Customer service was confused too on why she refunded it when I just placed the order this morning. So they call the store and my husband said the associate was avoiding and ignoring the phone ringing , and he had to told her to answer it because it was customer service regarding our order. First of all , she wasn't doing her job by not answering the phone and second, for some reason she says it's because the order was under a different name (my name). But like I said, when I placed the order , I had it specifically under my husbands name for pick up And I had proof of that on my confirmation email and on petco's website when I checked out. And why would his name pop up in their system that the order he placed "4 days ago" was refunded when he never ordered anything recently. After customer service called, my husband said the associate quickly changed to a nicer attitude all of a sudden. We don't know if she was racist or assumed that my husband was lying. Or just plain lazy! Because she never looked up the confirmation number he gave her when he arrived, just his name. I get that sometimes the system might glitch, causing the name to not be saved when I placed the order, but If names don't match up, the next step is to look at confirmation number right? But he said she never did until customer service had called. If she had looked up the confirmation number from the beginning, she would have saw the information she needed to verify it correctly. That's all she had to do, but she decides to be rude and refuse to help. I don't usually write reviews often, only until I experience something I feel like others should know about. Overall, I don't recommend on coming here. I had spend over $150 of my dogs food and because of this I will bring my money elsewhere. We didn't get her name , otherwise I would have it on this review. Management if your reading this, please check your associates. read more

It seems like every time my husband and I visit this location we wait at the register for 10 minutes. No employees can ever be found and they aren't watching the front. Today was the same and the checker was a bit rude when my husband presented a coupon on his phone. We spend a lot of money with Petco each month and it's sad this store can't get their act together. read more

Andrea has groomed my terrier 3 times now. She does an excellent job and keeps me informed of any issues. My fur baby always leaves looking so cute. thanks for the great grooming service read more

I just want to appreciate the female worker that helped me. I was in tears trying to help my average aged cat eat before I put her to sleep. She gave me advice and was empathetic. read more

My husband and myself came here looking for new snake cage and supplies. Shari was amazing! She was so helpful and being a snake owner herself I loved her suggestions. Thank you so much Shari for all of your expertise and advice. From start to finish extremely helpful. Shari Rocks!! read more

The reason behind the 3 star is because I have gone in recently and seen they have a rabbit there and they don't seem to really care for it too well.. I am a huge animal lover and hope they take care of it a little better. Other than that I love this store they have everything I need for my pet and I have been coming here for years. I wish they would of set my account up for the points but a lady told me whoever set up my rewards never punched the code in for me to gain points. I always gave my phone number, I would of had sooo much by now since I been shopping there since 2008. They barely corrected it a couple weeks ago so I am now barely earning points. read more

Dealing with Rebekka gave me a headache. She is rude and a know it all. I read another review about her... obviously Upper Management has done nothing to rectify the problem (that being the employees attitude) I'll drive to Elliots in Riverside before going back to this PETCO! read more

My husband and I went to this PetCo and were interested in a hamster. I asked an associate if anyone can help us and immediately an overhead page for assistance in small pets was called and we were greeted by Zach shortly after. He answered all our questions about the different hampster they had. We asked his opinion on the type of hamster we should get, his recommendation on cages, bedding, food and treats. He provided us information brochures about hamsters. He was very knowledgeable about the animal, the products needed and about the return policy. He gave us a few minutes to talk it over before we decided to commit to purchasing one. We had our toddler with us who was getting a bit cranky during the whole process. Zach was very patient with us and after all our questions we decided to take one home. The next day we decide to return the hamster. It wasn't the right time to have a small animal with a toddler. It was a bad decision on our part. I called and spoke to Camille who was very nice & understanding and said I could bring him back. Came back with everything we purchased and Rebekah processed the return. She was really nice and helpful. And the return was quick and simple with full refund. Thank you to the staff at this PetCo for your great customer service from the purchase to the call about the return and to the process of refund. Everyone was helpful, informative and friendly. I'm very surprised by some of the negative reviews because they are far from what I experienced. read more

Went to get fish for my tank and had Debbie help me. She was extremely rude and condescending, and even quizzed me on whether I knew the first step of the nitrogen cycle. Refused to give me the fish I went in to get and would constantly say "but you know that because you've had fish before right." One of the rudest people I've come across. Instead of educating me, she refused service and lectured me on things I've done my research on for the past 3 years. read more

debrah has a horrible attitude and told me to "relax when i politely asked if my pickup was almost ready i found that very disrespectful coming from someone who works in customer service. read more

I have always taken my dogs to this location (Collier Lake Elsinore )for grooming. Misty was my groomer of choice! Recently Misty had to take a leave of absence. I thought some of the other groomers would be ok, I was wrong! I have a 7 month old Airedale who never had a problem before bathing, she is now devastated to go near a tub and worse is a TOWEL! I don't know what happened but it was not good! I am so disappointed! I now drive 12 miles to another store where Misty has come back! read more