My wife decided to take a puppy obedience class with our newest member of the family. We attended the introduction night and met Ashley, who was friendly. Second night we were told without a rabies shot our dog could not attend. Our dog was up to date on her shots but the vet wanted to wait a couple more weeks on the rabies. We asked for a refund and Ashley took care of it, but made an error of $30.00. We went back the next day with receipts in hand and the clerk at the register, "Mary", informed us she did not know how to help us, that we would need to call customer service. We asked for a manager and Mary said she did not know how to get one, to call customer service, that she didn't know how to do a refund when we paid cash. Asked for a regional manager and was told she did not know how to get one, to call customer service. We left and contacted another Petco and learned "Mary" was a manager. Although they would not give us the District Manager's contact information, they said they would have him call me. Customer Service would only give us in store credit, although we had the receipts. They said that since we paid cash they could not refund us. The next day we went back and Ashley tried to help us. After another hour we were able to get our $30. The rest of the week I waited for a call from the Regional Manager but have not heard from him/her. Perhaps they really don't exist and Mary was right. Learning curve, not going back, wasted several hours of my life, and what ever you do, DON'T PAY CASH as US Currency obviously confuses them. Thank you for your effort Ashley! read more