TRIGGER WARNING : Graphic photos I am not one to write reviews but Jesus christ, the anger I feel right now drove me to expose petco for their lack of health & wellness needs for the animals. Petco sold me a sick guinea pig, which should not have happen in the first place! Save yourself from all the hassle and heartbreak and DO NOT SHOP HERE! If you really want a pet please go to the humane society, where they actually take care of their animals. I got my Guinea pig Charles, 20 days ago from this very petco. Everything was going fine until 3 nights ago when I noticed Charles seizure which was odd since they're really well taken care of and I did not expect this type of behavior from him at all. Luckily he got out of the seizure 5 seconds later but I was still concerned for him. I stayed up half the night caring for him and cuddling him, but his behavior was still weird. First thing I did the next morning was check on Charles & to my HORROR I found him with dry blood on BOTH of his nostrils and he looked so terribly weak. I called this petco to ask if they can take walk in's because it was an emergency & the person who picked up pretty much told me "no" I then asked if any other petco can take walk in's & he gave me the same answer. At this point Charles condition worsen, he kept opening his little mouth every few seconds. So I wasted no time and hurried over to feather & fur animal hospital where they quickly took in charles. The vet gave me the heartbreaking news that Charles had a terrible lung infection and was on oxygen. He was improving a little but the vet had no hope that he would get better without the oxygen mask. The only choices were for charles to get hospitalized, get sent home with antibiotics (with the possibility of worsening/dying) or putting him to sleep. While my husband and I were discussing on what to do, my husband called Petco once again to tell them about the whole situation and to see if we were able to get a refund on our guinea pig since it hasn't been 30 days yet. Petco's response was to bring charles back so they can put him to sleep, mind you, they made NO effort to try and help Charle's health issue they just thought it would be okay to put him down & give us our refund. As we were talking to petco, the vet gave me a call and gave me the sad news that my baby charles passed away on his own. The vet gave us their heartfelt condolences & Charle's little body wrapped up in a small towel with a flower in a box. Sad and angered, we went to petco to talk to the manager David, who apologized for how the situation was handled and tried to help us with getting a reimbursement on the vets bill but it was no help, we didn't get our reimbursement. All we got was a refund on the guinea pig. At the end of the day it just felt like we paid $182 (vets bill was 117 & guinea pig was 65 after taxes) for a dying piggie. This could have all been avoided. So again rethink before buying here because we loved and took care of charles like a baby. It sucks that we had to go through all that. read more

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The staff is not friendly. Some of their shelves are not stocked. And prices to their merchandise is expensive. You can find it cheaper elsewhere. The only thing I do here at the pearl city location is have my dogs nail trimmed. But I don't like the Kaneohe location at all. read more

I always have a good experience when I come here. I have multiple workers ask me if I need help finding anything every time. Today was the first time I took my dog to be groomed ever! She got a bath, nail trim, and a trim of her fur. I thought I was gonna pay upwards of $100 but it was less than $60! And my dog looked so awesome, she even came home with little bows in her hair. I will definitely be coming back to Amber H in grooming every time for my pup. I felt so comfortable leaving her for the first time too which was just an added plus. read more

Petco - Pet Groomers Near Me - Kaneohe, Hawaii

Outstanding selection of pet supplies. Be sure to ask for online price matching off their website. The items in-store are often $2-3 more than what's listed online. The in-store pet name tag machine is excellent fun to use. You choose a tag shape, pay for it, then pop the tag into the machine to have it engraved. The whole process took just a few minutes and looked great. At around $10, you can't go wrong for a custom pet tag. Be sure to sign up for their rewards program to save even more money! read more

The aquatic department needs severe and immediate attention. I flagged down a worker (turned out to be a manager) because there were over 3 dozen dead fish in tanks (see pics). I was here earlier in the week and last week, only to see the same dead fish then in addition to over 20+ more dead fish?!? Wondering who loses money on this or if the costs are placed on consumers in one way or another? Maybe not now, but we probably just a matter of time before it is. Clearly no one has bothered cleaning the tanks and makes me wonder if the fish are even being fed daily?!? Is that why they're dying? Is that why they're being left in the tank? Terrible...not good practice and lack of care all around. I/We frequent this establishment and understand how fish can be overlooked, because they don't bark, they don't meow, etc. but fish are still deserving of basic care and feeding practices, as any other animal. Petco take a look at implementing care for ALL animals and as always, those who CARE for them. Something is lacking here... read more

I signed up for pet training at the Kaneohe location and would not recommend it to anyone. I bought a package in July it took 8 weeks to complete the first segment. Could not take the second because no one signed up for it. First I was told to wait another 2 weeks because no one signed up for it. I came in for training and the trainer looked surprised but I told her that she told me to come in 2 weeks later since I didn't get called otherwise I thought we had a class. So I asked if there is no class do I get a refund?. She told me I had to call customer service and she would let them know. Her call never happened I had to explain the whole thing to the call center person at customer service they told me they will refer to the refund group and they will email me in 3 business days. I don't understand why it takes 3 days for a refund decision it not a large purchase. The package was a couple hundred dollars. I got a call from a senior trainer asking about my problem again I had to explain it .He called their own customer service but got the similar answer. I don't blame him he was trying to be helpful but the call should have at least come from the store manager it's their responsibility. I guess it up to me to call the BBB to issue a complaint if I don't get a good answer. I get emails from Petco almost everyday about sales or services. Don't shop there if you can avoid it. Pet Smart treats are cheaper. I will not have any of my friend use their services. It's crazy that you can't get a amasser about refund until 3 days later. The general manager doesn't even call this location management doesn't care about customer service. I guess first Ill make a call to corporate then go through the next steps to get a remedy. But all of you should save yourself problems and don't use their training services especially from this location in Kaneohe. read more

I love taking our dog here. We have a senior Shih Tzu and she's always well taken care of. I want to commend Cheryl for always taking good care of our Sassy girl! Sassy has anxiety when going to , but Cheryl knows how to calm her nerves. Thank you for your hard work! read more

They have SUCH nice workers and the deals are GREAT! They've got dog customers for Christmas -- well, ugly sweaters for Christmas Photos for dogs as big as my German Shepherd! They were 25%-75% off! Amazing deal. And I also go the hooves for her too. I love their dog wash and groom services. They also buff the nails for $5 more. Amazing! Thank you Petco in Kaneohe! read more

Petco - Pet Groomers Near Me - Kaneohe, Hawaii

Walked in to get Mini Make Rover Plus service for my 9yr old Golden. Shoutout to Shantelle who took care of my grand-dog making his experience as stress free. read more

This review is for the Kaneohe location Not Kapolei, which has better service, and is neater. I was excited at first when they were bringing Petco to the Windward side, but I have been unimpressed everytime I go there. It always looks messy, and half the time they have rolling shelves of merchandise that needs to be put back, and there is never anyone on the floor to put them away, let alone help you! When they had the incident with their groomers "cutting off an ear" of a dog, and glueing it back on, I was appalled, and swore I would never set foot in that store again. But they do monthly adoptions with the Humane Society, so I thought I would give them one more try. I walked in with my dog, and no one greeted us. There was a cashier, and a groomer in the grooming area. I was looking for a doogie toothbrush, so I went to ask the cashier. She did try to be helpful, and walked me part away, enough so she could still see her register, and told me it was 3 aisles up to the left. I did find them, and thought them a bit pricey. I then walked the entire store for around 10 minutes trying to find freeze -dried Stella and Cheweys, couldn't find any, and didn't see one employee on the floor. I walked back all the way to the front, and asked the cashier if they carried it. She had a blank look on her face, told me it was in the back of the store, I went back there for another 10 minutes, and couldn't find it and still no floor employee! Frustrated, I picked out 2 different dog food bags, and went in line to ask the cashier the benefits of both. There was a line forming because she was the only one, and there was another lady waiting to return an item, rather frustrated because she couldn't get any help either.When it was finally my turn, I asked her the difference between the 2 brands, and again the blank look, argh!! The lady waiting with her return, actually answered my questions, and helped me make a desicion. She finally got a Manager to help her, and when they were done, I asked him if he could show me the selection of Freeze-dried dog food, and he said they don't carry the brandthat I was looking for or any freeze-dried product. Well, why did the cashier tell me it was in the back of the store in the 2nd aisle then?? Customer service??? Not much of it.... read more

I'm Really glad we finally have a PETCO in Kaneoehe. I just got a new pomeranian pup and I bought all the puppy supplies I need at this store. I love how the staff is so helpful, they took care of me and my pom really well. This place could get a pricey, but they really are one stop to all pet needs so, yes! totally recommend petco for all the pet needs. read more

Wow got the same general response that Petco will alert their local staff and hope I return for a better experience, yet I wrote this more then a month ago, recently went this week to the store due to a need for shampoo I can't get anywhere else and guess who I run in to the same employee and get called a bitch as I walk by then the same creepy quard for the shopping center shows up and follows me around the store until I leave then stands near my car as if he had something to say. Way to go Petco you might as well informed me you were going to make my next experience worse and more threatening than the first. read more

My review is for Marcus the dog trainer. Marcus as a trainer is EXCELLENT! He is the one that you want to train your dog(s). Have never had a problem with him not teaching my dog to do anything. My dog loves Marcus. As soon as she see's him she goes crazy. His ways of training is great, he takes his time, shows you more than 1 way if your dog is not liking the first way,etc. His classes are FUN! Lets just say I come from Wahiawa to Kaneohe to have Marcus as my trainer. I would follow him anywhere on Island to have him as a trainer. He is the BEST trainer on Island guaranteed! There is plenty of people who recommend him. So if you want and obedient dog or just want to have some fun at training then go see Marcus! You will NOT be disappointed! read more

This is a great place to get your dog groomed. It's clean and reasonably priced. They can do the service in about 1.5 hours. For approximately $38, I can get a good wash, condition, nail trimming, trimming around the paws, ear cleaning for my 22 pound dog. Sometimes Petco provides a 25% coupon to their members, so that drops the bill even more. I know people out there especially some men are wondering why people like me spend good money on pet grooming. Of course I bathe my dog and sure I can trim her nails, and I do both regularly, but my dog's coat is long and silky so occasionally she needs a doggie spa treatment. Now I'm not one of those women who carry their dogs in a bag or refer to them as my "fur baby" or anthropomorphize them, but there are times when my dog needs to see a professional to look her best. I draw the line at dog nail polish and dying the pet hair pink. Yes, these are things available from some groomers. Petco is Kaneohe gives me valuable feedback after the grooming like whether my dog's skin seemed particularly dry or not. I can use that info to change my dog's diet like adding some extra omega -3 to her food. The groomers don't use that to upsell any dog food there either and I appreciate that. read more

Rarely ever review but in this case I want to tell folks to check their receipts, especially for canned cat or dog food that is on sale. Three times in a row, I have been over charged for cat food that was on sale. I usually buy 10 to 40 cans at a time and I have repeatedly been overcharged: $1.89 instead of $1.09 and $1.29 instead of $1.09. The folks that work there are great but there is something going on with the pricing management because it is a chronic problem. Just check your receipts. read more

It's funny that I just now learned of the ear cutting incident after reading the reviews. I admit had I known that I would have not gone there. But I am glad I didn't see that because they were fantastic and I don't believe these girls would ever do something like that! I brought my dogs there yesterday because my usually groomer books a month out and I needed a fast grooming. First their prices are the lowest I have seen. I have a very large dog and they didn't charge extra like most places do. Next the 2 groomers Bianca and Kiana are great! I sat and chatted with them before I left my dogs. They are very nice and You can tell they truly love animals and one had her pug there. When I came in they were playing with 2 dogs waiting for pickup and the dogs were having a great time. They did a fantastic job, I was actually surprised because it was better than expected. My dog is large and has an undercoat so when he is shaved most people leave rat bites, or lines. He was perfectly shaved, not one line or rat bite. When we came to get them they were running around having a ball withBianca. I came in and they didn't even notice. I practically had to drag them away when usually they can't wait to leave. I don't know what happened last year and I certainly wouldn't support any place that hurts an animal, but I find this story a little hard to believe. I'm the first to defend animals but I also know some people are litigious and will do crazy things to make money. Petco is under camera surveillance so I can't see how anyone could have gotten away with that. read more

I went in on saturday Sept 1 2018 to purchase a dog cage. I was looking at one and noticed the same cage but in a broken box. All the parts were there and I asked if I purchase the open box could I get a 10% discount, as we all know that it would sit there as there were at least 5 more on the shelve. The employee asked the manager, her name is Kat, (Cat) and she said no.. I went to see her and asked again, as this would not sell as fast as the others..I can't believe the lack of professionalism I received for a measly 10% discount. I almost begged her, suggesting that it would be the right thing to do.. It would have been easier to take a vice grip and pull my teeth out in front of her..She had the hardest time finally giving in as if the discount would render her homeless via corporate. Would I ever go there again, NO. And the beauty of this is the fact that I don't even own a dog, I was using it to transport a small pig. Maybe I should have returned the cage with the pig in it..oh.. but wait, with the discount there were no returns... She made that quite clear. read more

We've been bringing our dogs here to the Kaneohe location for over 10 years and have always had a good experience. This afternoon our 11 year old dog had a very needed grooming appointment that has been scheduled for over a month. 45 minutes into the appointment, Petco called and said they needed to cancel the appointment because our dog was biting the groomer. We've had our dog for over 10 years and has never once bit, nipped or even attempted to bite anyone ever. Even in stressful situations he doesn't bite or get aggressive. There is no way that he all of sudden started biting unless something was wrong with the groomer. When we picked him up it didn't look like there was an attempt to even start grooming him. My dog has no voice and there are no cameras to prove the allegations. I blame the groomer. Her name is Sara. Warning to all out there. The manager, Anthony was great and helpful, but the lies about my dog were beyond heartbreaking. We will be taking our business elsewhere. read more

08/18/11 - 15 minutes before closing and we're making a quick dash for the doggie snack bar. At $2.49 per 1/4 lb for rawhide treats and $4.99 per lb for crunchy treats, I find it affordable because I can get a few pieces or a few pounds of an assortment of treats. Not sure if your pet would like the turkey and cranberry crunchies or those oatmeal cookies? Ask any one of their associates for a free sample! My little Kanoe was able to try a few things right on the spot. In 12 minutes we left with a 3/4 pound mix of carob cookies, turkey & cranberry crunchies, ginger bears, 1 beef-flavored rawhide bone, and 10 rawhide sticks to share with other furry friends, all for $6.48. We'll be back! Yelp 365-Day Challenge #3/365 read more

Finally a large pet store on the windward side! There is a lot variety in the store so you have a lot of options. They have deals every week and if you take advantage of them you can save some money. They have an adoption center, training center, pet food, fish, grooming services, pretty much anything you need for your pet this store has it. The workers are friendly and are very knowledgeable. Definitely take advantage the treat buffet where the checkout is. Pick from a bunch of treats and pay by the weight. Good way of getting a variety of treats for your pet and for saving money. Only downfall is the parking is usually packed because there are a bunch of stores in close proximity of each other. read more

This is my go to place for my bunny. I live in Honolulu by the airport so it's quite a drive but I rather go here just because the staff is always helpful, they have an awesome variety of toys, food, beds, and more. I definitely recommend getting the Pals card with them! It's completely free and defiantly saves you some money here and there. They also have a good range of animals just in case you like taking the kids to look at them. read more

Malia awesome groomer. Nails trimmed and filed. Ears cleaned. And doggy bathed and clean. read more

Petco - Happy pup! - Pet Groomers Near Me - Kaneohe, Hawaii

Great location and we love our dog groomer Sage. She works well with our dog and makes it a great experience for your four-legged family member. read more

Took my dogs for a hair cut and was given a time to come back. Close to closing I got a call saying that they would only be able to finish one dog. This pissed me off because they had all day to let me know but waited till the end of the day to tell me only one dog could be done. When i get there to pick up my dogs I find one dog completed and the other dog half completed?!? I was confused to as why the girl even started the second dog if she knew she wasnt going to be able to finish him. Long story short, I ended up taking my dog home half done and had to schedule another appointment to bring him back to finish his other half of his body. Although it is convinient (close to home) I think I rather pay to get my dogs trimmed else where. read more

Location: Located across from Windward mall, this Petco Is AWESOME! The petco pals rewards is awesome, for every 100 dollars you get a coupon for $5. They have a great selection of product and specifically food that I had been interested in for my cat and dog. Side note: Wish that they offered sample packs like other stores do. For my cat they have the Iams Kitten in the purple bag and in the small cans, I work at a vet clinic and my Doctor swears by it so I would travel here just to pick it up for my baby kitten. Now that shes older, they have different flavors/selection of the science diet that she loves. Down side is that they do not sell Arcana or Orijin for dogs or cats. I wish they had more selection of cat litter, but you cannot BEAT their return policy. Tried several cat litters with my cat, shes sooo picky... and when she didn't like it I went to return it....even with half a bag full they accept it back and refunded me in full or offered a replacement! So lovely! Especially since you never really know what your fur baby loves! I brought my cat papoosed here once and the staff treated her so kindly. She was not pleased but I was so happy with how everything went! For Dogs, they have a wide selection for dogs too! We currently feed Merrick texas beef and sweet potato. The prices are competitive and better than ordering online in my opinion. As for snacks and treats they seem to be cheaper online. My baby girl comes here quite often, shes a big girl but the staff LOVES to give her love! She receives treats and loves everywhere! Its one of her Happy places for sure! I love this petco more than the one in pearl city, it seems bigger, cleaner and the staff seems to care more here...... Service: Now service here is AMAZING, I always love the staff. It seems like they truly care and maybe we do come here too often but they remember us and I appreciate that. YOU CAN ADOPT CATS HERE!!! We have seen tons of cute cats here and they are all through Hawaii Humane Society, the staff keeps up with keeping their kennels clean and the cats healthy. read more

Long story short, I initially paid $185 for three bags of dog food. (Yeah, I know, but our dogs have sensitive skin and stomachs!) Minutes later, my daughter sent me the code for the "buy 7 bags of dog food, get the 8th free". I went back in to inquire if they would honor the code. Kelsie patiently and persistently assisted me. (The first cashier inadvertently used a $15 coupon on the wrong item, so it was a little confusing.) Kelsie went through several attempts, but eventually figured out how to apply a $62 credit for the free eighth bag!! She managed to cheerfully complete this transaction, all while responding to several phone calls, pickup orders and customer inquiries. Before we left, I asked her if she was a manager there, and she said she wasn't -- but she should be!! =) read more

I took my dog here to get his haircut after I had tried to cut him myself (not a good idea). Anyways, Debra did an amazing job and she was awesome with my pup. He was very scared because it was his first time and by the time I went to pick him up he was comfortable with her and happy. She fixed my bad cutting job and he looks great! Also, when I went to pay all the staff was very friendly and helpful. I would definitely recommend this groomer to any other dog owners. Thanks Debra! read more

Convenient petco-- great location. The stuff can be pretty expensive. I've seen a few identical toys at the windward mall pet store for a dollar or two cheaper, but it's a clean store with friendly workers. I particularly like Kianna or Kiana from the grooming department. Our little fur child hates getting her nails clipped, so we get them dremeled/buffed here. 15 dollars-- so not necessarily super expensive, but not cheap either. Kiana was so gentle and comforted our puppy with hugs and kisses while she did nails. She was very gentle, yet managed to get the job done! Kianna has done them twice already and I don't want anyone else doing her nails because I don't trust anyone else with my "baby." read more

Made an appointment to get my two dogs in on a Friday. Got out of work early to bring them in on a rainy day. Once I got there they refused to honor my appointment. They say they don't do grooming on stormy days because it's unsafe. They had the nerve to say they called to tell me earlier(which never happened) and there was nothing they could do. Just a worthless "sorry" was all they had. Even after speaking to a manager there was no correction to either their mistake or their ability to correct it. So now I'm running around with two wet dogs and a pocket full of nothing but a worthless apology from incompetent employees. "No, I would not like to reschedule for another time". Thanks for the pain of getting out of work early to do this and the now wet dogs which already needed a bath. You're work ethic and customer support is undoubtedly the worst in your field. read more

I just want to say about my trainer Marcus, to me he is the dog whisperer. I brought my Pomeranian in with bad behavior barking within five not more then 10 minutes she was quiet. Walking around the store with him being perfectly obedient even with other dogs walking by. She had never behaved so well before. secondly I brought my other Pomeranian in one week later and I was amazed to see that he would walk next to another dog without lunging. i'm glad I brought my dogs in that day when I met Marcus. With Marcus training my dogs within one week and a half they have learned to sit, Down, shake, rollover, spin, stay, leave it, drop it. Marcus is a excellent trainer and my dogs just love him. Signed - Junior Boy and Princess read more

Now, this is a belated review. This happened in June 2018. I was moving to mainland so I had to fly with my dog as checked in baggage & I was pretty nervous. I was looking through the kennels confused & frazzled & then she came along. This employee set the bar high. She helped me pick out the appropriate things, made sure I was getting the best deal for my money & my dog is safe at my destination with me. Moving across an ocean is stressful but I am so grateful she was there to help me with this. From the bottom of my heart, thank you! read more

I adopted an American Eskimo dog from the Humane Society a couple of months ago and they gave me this pamphlet with coupons to Petco to get some things for my new pet. I was stoked thinking, wow, that was super nice. A discount on things that I need. Aka: grooming, food, toys, treats, etc. I take my new dog, Leo, in to get groomed. I have a 20% off coupon (which will save quite a bit considering it's 70$+ to get him washed, cut, brushed, nails trimmed, ears cleaned, etc. I call to make an appointment and the lady on the phone isn't very professional or enthusiastic or helpful at all. I explained to her about my new adoption and the coupon I had and I told her that I wanted to get the service that the coupon was for : 7-point dog groom or wash service. She seems confused and asks me which services I need done. Apparently the "groom" is the bath and doesn't include nail trim, cut, brush, blow dry, nothing! You have to pay extra for everything with the base price of $50 for the "groom". okay fine. It's only 3-4 times a year. I explain to her that I have an American Eskimo dog and she acts like she has no idea what kind of dog that is and enters my dog as a bichon frise. ?@?! She quotes me 60$ and then quiet. I'm like...okay, so I guess I'll see on the appointment day. NO confirmation of date and time, my name, pets name, nothing. Just awkward silence. Whatever. I bring my dog in a week later for the appointment, and get no greeting. There's a receptionist trimming a dog's nails and I just stand there with my dog waiting. Not knowing if she was a groomer or a receptionist. She finally finishes that dogs nails then comes over and asks me if I have an appointment. No greeting, no smile, no welcome, no aloha, no nothing!? (Well, yes. I do have an appointment.) What's your name? (stated my name) How do you spell it? (spelled it) I can't find anything. what's your dog's name? (dog's name) Oh okay. I guess they spelled your name wrong. What do you want done? ( I have a coupon and I want what the coupon is for, dog wash, cut, brush, 7 point check in, nails trimmed, ears cleaned, etc.) blank stare ** at this point another lady comes out, looks like she just woke up*** what kind of cut do you want? (explain the cut that I want) ***thought they would/should suggest something*** ****This whole conversation was super weird, I didn't know what to tell them, I'm not a dog stylist***** They say okay, grab his leash, have me sign a paper saying it's going to be somewhere between 70-90 $ for the service, depending on the ???????? (no explanation) We'll call you when he's ready (okay) ***sounds like they know what their doing, guess I'll just go then***** I come back to pick up my dog. He's cut short, has his freshly cut hair (the hair that's no longer attached to his body) all over him. It's actually flying off his body as this strange man hands me my dog. I asked if they bathe him before or after the cut. he says: before I say: why is there hair all over him? Did they brush him? And why is there still 2 inch long hair inside his ears? He says: Well, I shouldn't cut his hair, I'm not a groomer but I can blow dry him for you. He takes him back and blow dries my dog. He's whining the whole time (my dog) Is my dog afraid of the blow dryer? The man brings my dog back and my dog still has hair coming off of him. (he obviously was not brushed) I was super upset because a) I just paid to have my dog groomed, not cut and washed. b) he was not brushed c) his hair in between his paws wasn't trimmed d) his hair by his ears was left long and untrimmed e) he had hair all over the place I take the bill and my coupon to the front and they tell me they can only discount the 50$ the 20%. Why?? The coupon specifically says 20% off all the services they were charging me for. I had to walk and get the coupon approved by the guy who's "not a groomer", who hesitantly says "Okay, I guess we can discount it" I pay and ask to speak with the manager. A young looking man comes out in a regular shirt and says, "Hi I'm the manager, I was just getting out of work but what can I help you with" ***At this point I'm furious because everyone's making me feel like I'm inconveniencing them all while they gave me a Shi**y service and they're overcharging me. The "manager" who was just getting off of work says: I'll take your name and number and pass it to my supervisor tomorrow. I really recommend trying our grooming manager , she's on medical leave. She's way better. OH MY GOD I haven't experienced this much unprofessionalism and laziness in the workplace, EVER! I come home to write this review and I see that there's reviews about people bringing their dogs here and getting INJURED?!? (cutting a dog's ear tip off and not telling the owner) WOW! I'm never ever ever bringing my dog back here. EVER! I spent over 400$ in new supplies for my dog here (this store is very overpriced) read more

Took Jasper to get a bath for the first time (ever!) to Petco Kaneohe last week. Dariane took very good care of him. Jasper was very nervous (he doesn't like automatic sliding doors - so was apprehensive before he even got into the store). Jasper was happy and so clean when he came out. I was very pleased. But, the real reason for the 5 stars is for what happened today. Took Jasper to a dog park. He had lots of fun running around and playing with several other dogs. Unfortunately, there was one section of the park that was a big mud puddle (due to a leaking water pipe). Mud acts like a magnet to dogs and Jasper was caked in mud made worse by the saliva that was all over him from one of his playmates (a beautiful white dog that was not white by the end of the play session!). I called Petco from the dog park for an 'emergency' bath. Not sure who I talked to, but they squeezed us in between other appointments, and Jasper and I hightailed it to Kaneohe. When we got there, the dreaded automatic doors made Jasper stop in his tracks! But, Dariane was there on the other side waiting for him and helped to coax Jasper into the store. An hour later, I could recognize my dog again! Dariane was great! Jasper can be a handful (obedience is not one of his strong points - yet), but she was able to clean him up nicely. She even scrubbed his collar - which was also caked in mud - and dried it (as best she could) before putting it back on. On top of everything she gave Jasper a bag of doggie treats and some moisturizing paw wipes (hint, hint, Jasper!). Thank you Dariane and Petco. I have read positive things about the trainers as well, and Jasper and I will be signing up for classes next month! read more

If I could give zero stars, I would. Currently waiting in the car with a two year old waiting for the manager to show up...our appointment was 40 minutes ago and there are three employees and 5 dogs waiting to be let in. Two dogs have already left. This is our first experience after attempting to get our dog groomed a couple months ago and the a/c being out. Of course we were not notified prior to our appointment. When we tried to reschedule they had nearly zero availability. Groomers do a nice job, but clearly customer service means nothing to them. UPDATE 2/21/18: No attempt to "make the situation right" was ever made. I provided the information requested and it was forwarded on - no additional response was ever received. read more

I often call petco to book an appt. I get put on hold for a long time and no response. I tried booking online, that was unsuccessful. What do i do to get an appt???? Im frustrated with the results. read more

I have a lil Boston terrier who needed his nails trimmed. I went into Kaneohe location and they squeezed us in. He ended up getting a full grooming job. This is the first time I have taken him to petco for grooming. I definitely will be taking him back. read more

Yay for Petco opening in Kaneohe! It's nice to have a pet store with more selection since Pet's Discount closed. My dogs love the treat bar and get excited to go shopping at Petco. read more

This review is for the GROOMING section of Petco. After meeting with our dog trainer, she recommended taking the Fur Baby to Petco for grooming. After calling around to other groomers, it seemed like we found the ones that would NOT take any dog over 40 pounds. So we had just given up hope. We thought that we would have to just comb and cut our Aussie by ourselves. Petco to the rescue! We called over and were able to get an appointment within a week. We had already gone online and picked out what package we wanted. Our appointment time was 9am, before the store opens. We weren't sure how to get in, so we waited. Luckily, someone was coming out told us that all we had to do was pull the sliding doors apart. Got it! Now we know what to do next time we show up. Our Aussie Shepherd was gross. I am not exaggerating. Her fur wasn't matted, but behind her ears she had these HUGE fur knots. I was too scared to cut for fear of hurting her. I am NOT an expert. Our groomer looked Zelda over and asked what we wanted. We had no clue. All our other dogs have short hair. She is the first long hair dog we have ever owned. She was very knowledgeable about the type of hair and what her breed should look like. She IMMEDIATELY points out the fur knots. She recommends instead of shaving her down, she will come her out for 45 minutes to make her hair all silky & shiny. Sure! If your arms have the stamina, go right ahead. She also said she would shave the knots behind the ears and her tummy (so she can be cool on the concrete on the patio when she lays down). She explained their 7 point check and everything that would be done and the price - so there are no surprises. She said that all of that would take 2-3 hours. We would get a call when the Fur Baby was finished. Zelda was done sooner than that. WOW! She looked amazing. Her fur was so smooth and shiny, I was so jealous. I wanted my hair to look that good. They even put this adorable bandana that said "DEM BONES" on it (for Halloween). OMG! Zelda loved the pampering. I loved that she was so clean! I would definitely bring Zelda back & have already book an appointment for my other dogs. Top notch service! 68 read more

Kirby was great. Our dog is having digestion issues and Kirby was very helpful recommending several different brands that could be easier on his stomach. Thanks for the help! read more

I went into Kaneohe Petco and was immediately greeted and asked if I needed any help. I informed the sales associate that I was there to make an exchange. The gentleman that helped us named Jeff was very courteous and led us to the correct isle to find the product we needed. He was a able to assist us and make the exchange. We were completely satisfied with Jeff's service and assistance Mahalo Jeff for showing true Aloha spirit! read more