Greeted with smiles and compassion!!! Last place we took our Gurly, they were not and chose to go to a Petco. Emily seems to really listen and took great care of her. She had not been to the Beaty Shop for quite some time and needed a complete start over... Shocked at how difficult she is without all her beautiful curls, but too many knots to not go short in this visit... She is a bit in shock as well and so giving her extra loves til she gets over going bald... We love her ling hair and hope it comes bac read more

My dogs and Tarantula love when we stop for treats and essentials at petco. Their cousin did his obedience training at this location. It's a fun place for the whole family. My tarantula especially loves the large crickets and other nom noms we buy for him. The layout is nice and clean and the staff friendly. read more

I had a very disappointing experience today at the Kernan/Atlantic Petco grooming salon. We had a 3:30 PM appointment for our 5-month-old Shih Tzu puppy, Harper, for a bath and puppy nail trim. We live about 45 minutes away, so we drove a long distance specifically for this appointment because our puppy's nails had grown too long and he needed a trim. When we arrived, a supervisor told us that the groomer (Jenny T.) was behind schedule and could not take our appointment. What was extremely frustrating is that no one called us beforehand to let us know they were running behind or to offer to reschedule. A simple courtesy call would have saved us a long drive, time, and gas. Instead, after arriving, we were told our puppy had some matting and that we would need to take him to a vet to have it removed because they were not comfortable bathing him or even trimming his nails. I understand safety policies, but the situation was handled very poorly. When I expressed frustration about driving 45 minutes only to be turned away with no notice, the supervisor responded with a rude and unnecessary comment: "I'm not sure how you do things at your job, but that's not what we do here." This was completely unprofessional and dismissive. Rather than offering solutions or showing empathy, I was simply told her boss Lance would be there at 7 AM the next morning if I wanted to speak with him. Because of how poorly this was handled, I canceled my VitalCare Puppy membership and all future grooming appointments. After this experience, I will not be returning to this location for grooming services. This could have easily been avoided with basic communication and professional customer service. Instead, we were treated dismissively after driving nearly an hour with a young puppy who genuinely needed care. Very disappointed. read more

On Friday 2 Jan26 these people gave my dog a washing, the works and it cost over $83. By supper time an old scare (5 years old scare) started bleeding from where they evidently scrubbed my dog to aggressively. Saturday morning my dog's left eye lid was bleeding. I am not sure what they did to my dog during her bath but to be honest my dog is family and the individuals that did this to my dog doesnot want me to come in there and discuss this with them. It would not go well for them. I will go back to washing my dog. I can't trust these people. I also have no problem in not recommending their service. read more

When I drop my dog off he acts nervous but he can't fool me! When I pick him back up he is all smiles and wags! I can tell the folks here live on my dog and his fur always smells and feels so wonderful! Highly recommend the grooming here! read more

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Great staff who cares for my pups! Always happy with the service & my pet is always looking and smelling great. Kanisha is awesome!

Worst Petco ever!! Brought my Gran Dog for a bath, and holiday indulgence. It was $68.00 for a bath, nail trim, and teeth brushed. My appointment was at 1 pm. I Went in and was greeted by a happy girl with long dreadlocks and a smiling face. She introduced the groomer, Morgan, who checked us in and updated medical and rabies information, etc. She said she would call when he was ready. I went on my merry way. Pick up: I received a text he was ready. The same pleasant, dreadlocked beauty rang me up and charged my Amex card. Then the groomer brought out my 12-pound, little grand dog. At first look, I could see his nails were not done. She said he nipped her and she couldn't do them. So, the first young lady with the dreadlocks said she would try she took him back and trimmed his nails. I put him in his car seat and noticed he didn't smell any different. He smelled the same which is weird he's a small 12-pound chihuahua normally after a bath he smells terrific, for days. His breath wasn't fresh either. I'm sorry but, maybe he did "nip" her and she decided not to bathe him, brush his teeth, or anything. I would have been fine with that. But, I'm not fine with paying $68.00 for you to not do anything and pretend you did. Like I would not notice, or I'm just not important enough. Like I don't matter. I know a clean dog isn't important but honesty is important. Honesty is very important. I called the store and was told there was no grooming manager. I asked for the store manager. The store Manager, Lance was off and I was given to Lisa. Lisa said she could not hear me but she gathered I was complaining about a groomer. She suggested I call Lance, the manager tomorrow because she can't help. Lisa was the store assistant manager. Next, I called corporate and was told by a very pleasant young lady she was sorry. This was the only apology I received, she said she would forward my complaint to the district manager. Still waiting on that call from the district manager. Still have not heard from Lance, the manager, or the district manager. Not holding my breath. I don't want the return of my money it's already spent. I do want honesty, respect, and accountability because I do matter and we all matter. read more

Where do I start... We moved to Jacksonville in July and had brought our doodles in to get groomed. We had an awesome groomer at the Petco grooming in Escondido Ca but here it's been so sad. We brought our little guy in and I was like ok. He is fine. But with our goldendoodle and bernedoodle they both came out looking like shit! I mean shaved down, yes she was matted but she didn't need to look naked from head to tail. Yesterday we brought in our big guy and he had some mats but they shaved him down too. This time he is covered in razor burns. We also noticed that they were charging additional things that they didn't need to charge for like if your getting a hair cut then why charge more to shave them??? We have been vital care members for years, our dogs don't deserve this and the prices clearly don't match the service. They need to find a grooming manager asap and get the girls back in training for doodles. Shaving them down isn't acceptable. read more

Thanks to Petco for making my pup Toby snowy white again! My husband and I take our pup Toby monthly to Petco to be washed and groomed. He's an 8 lb Maltese that needs constant attention. His hair is long and grows very fast. If his hair is not blow dried, then he smells like terrible wet dog odor. His teeth get brushed, ears get cleaned, his paw hair trimmed and his nails get cut and buffed. They also sculpt and trim his facial hair to look like a teddy bear. They cut his hair with a level/ grade 2 razor and leave an inch all around his body. We spend anywhere from $40-60 depending on what we are having done. Typically, I just do a bath, which typically costs about $40 but if they are doing a cut it will cost extra and the price will be more around the $60 range. Honestly, we enjoy dropping off our pup with Petco and can't wait to see him after he's left the groomers all soft and fluffy! I highly recommend this place for all your pup grooming needs! read more

Petco - Pet Training Near Me - Jacksonville, Florida

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Do not have your dog groomed here. I've been coming for 3 years and the service has gone downhill lately. They never answer the phone and don't return messages, so you have to just keep calling periodically until someone answers the phone. Today I attempted to drop my dog off 15 minutes early to get to a meeting that was rescheduled today (too late to reschedule my dogs appointment) and it's never been a problem to drop him off 10-15 minutes early. After waiting for 5 minutes at the counter I asked a store associate for help. That's when the "salon manager" came storming in from outside, starts off with an attitude before even knowing what the problem is, and then decides she's not going to service my dog. Her only points were that I'm early and the appointment wasn't for another 10 minutes. So you have a super flexible schedule and like being talked to rudely, this isn't the place for you. The lady has no business being in "management" until she has conflict resolution courses, she escalated a situation that didn't even need to be a problem. read more

I don't come here often but my fur baby is sick today and I needed to. Looks like a new store since I was last here! Parking was easy, I pulled right into a spot to the side . The store requires masks and has hand sanitizer at the entrance. As a medical provider, THANKS! The store was so clean! Very welcoming! Since it's been a while, I had a problem finding my items but a sharp eyed employee saw me. He lead me directly to the cat med section and I got my items at half the price of Amazon!!!! The cleanliness, prices and service were so good that I will definitely be back here. read more

My husband and I needed help with our fish pond. The house we bought came with it. Laurie was so helpful. We are working on the pond now based on what she recommended. Thanks so much! read more

Came to the grooming department for a consultation for my pup and the employees were so friendly. Stephanie was especially informative and even took the time to answer any questions I had about at-home grooming products, toys, crates, and provided additional information on Thrive, Petco's affordable vet care. This was some of the best customer service I've had compared to going into PetSmart earlier that day. I will definitely be back with my pup, and I can rest assured my pup will be in good hands because the groomers truly care about the health and well being of your furry friends. read more

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I can in to get dog food for my dog and of course I walk out with a toy and Christmas collar as well. At the register the nice lady Payton helped me and had a nice conversation with her. It was nice not everyone is friendly at the register. So thank you for having a conversation read more

Better keep your receipts! No returns or even exchanges without it. Shop local. They will treat you better!

I do not recommend this place at all, they made me wait to serve me and then tell me that they cannot bathe my dog ​​because I was a few minutes late, plus every time I go I am the one who has to wait because the customer service is terrible and lately my dog It was not being clean I WILL NOT BRING MY DOG AGAIN TERRIBLE read more

Everything needs improvement. The staff acts like they don't want to be there. The vet dept is a joke when it comes to customer service or professionalism. Be prepared to wait much longer than your appointment time ! Would not go here if it wasn't so convenient. Have found Amazon to be cheaper on some items even with the Vital Care discount! Find somewhere else better. read more

I DO NOT RECOMMEND YOU TAKE YOUR FUR BABY FOR GROOMING HERE!!! When you take your baby boy Oreo for a bath and clean up around the face on New Year's Eve to the Kernan/Atlantic store then ended in a VERY TRAUMATIC EXPERIENCE. I waited and waited for Petco to call me to come pick him up, then after almost 3 hours a phone message from BLUE Pearl Veterinary Emergency Hospital saying they have Oreo in the E.R. bleeding. Afterwards Petco called to tell me about the accident. My point is, why did Petco not tell me about the incident first? My knees got so weak, and in tears. What would you do? Yes, they (Petco) paid for all the vet's fees! The groomer never apologized for what she did. Another employee told me accidents happen and he shrugged. Just like it is not a big deal!!! That is my baby they accidently nipped his eyelids very close to his eye. I feel like we are violated!!! After those hours they did not give my Boy Oreo a bath nor clean him up!!! I am never going back to this store either to shop or grooming!!! read more

Petco - Pet Training Near Me - Jacksonville, Florida

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Do not shop for animals here. Especially without researching. We were sold 2 boy guineas and told they love to live in groups and socializing. One died right away and we got two more Going to 3. Some weird activity was going on that scarred me. They do not know what they are doing at this store. Selling boys only, in groups and not making sure they are a fit and then selling brothers which apparently having is a teenage nightmare. All which are no no's we just learned as I wrote some one for help. Big box store should just not exist. Never again. I'm livid. https://youtu.be/NWaAg5n21RA read more

This Petco (any petcos really) should NEVER be allowed to have discus. Clearly not equipped to handle them and their delicate environments and give them the intense level of care they need. I've never seen more unhappy stressed out discus in my life. Especially not captive bred discus. Absolutely awful Update- REALLY??? Now they've moved the discus to UNDER a fresh water plant display read more

Petco - Pet Training Near Me - Jacksonville, Florida

I got here five minutes after they closed after not informing me of their new hours when I called to ask if they had my dog's food because he's out and my delivery was delayed. They opened the door to let me know that they had already closed the registers and couldn't help me. Thanks, jerks. read more

Do not buy salt water fish from them. They sold me a sick fish knowing it was a sick fish and I gifted it to my little brother. The woman from the fish department told us she knew and that she couldn't do anything about it. read more

My husband and I just left this Petco and the customer service was non existent. There were three female employees at the front counter, chatting together, and there were three female employees, standing near the bird cages, having a personal conversation and all looking at a cellphone, as we walked past them. We wandered through the fish department, didn't find what we wanted, and then we left the store, passing both groups of employees for a second time. Not one of these 6 employees made any effort to communicate with us, even to say hello or goodbye. What a waste to be paying 6 people to stand around and they can't even bother to greet their customers! read more

I am very happy the way Stephany cut my Dog Camilla hair. She is very professional and explain everything about the best option for Camilla. I wish she continue take care of my baby. Thanks Again Carmen Perez Jacksonville, Florida read more

Every time I come to this store they have an issue with something. This is the first yelp I've ever wrote, but the most recent experience is what set me over. Over the phone, my roommate and I are verbally telling the grooming department that we want to schedule an appointment for a hair cut. We are dropping off my dog right before plans that are on the way. I get there and she claims we said nail clipping. We know for a fact that's not what we said, I have never in my dogs life gotten her nails trimmed anywhere but my house. She tells me they don't have any openings for the day to even give a bath. We live 20 min from this location and the plans were another 20 min away so overall 0/5 if it were possible. read more

We couldn't be happier with this Petco! Our puppy is in Puppy Level 1 and will be transitioning to Puppy Level 2. Our trainer Cooper is the best! We always get the best advice about puppy products and appropriate snacks and food. I am so thankful for this little shop! read more

I told them I dont want poodle hair cut bc she gets flea so I want everything short but they did poodle cut EVERY TIME when I visit there.. I paid $67 plus TAX for everything and what my little dog got is poodle hair cut.... I dont think Im coming back here again. read more

Petco - face hair not short - Pet Training Near Me - Jacksonville, Florida

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This was the first time I've been in this store. Found the employees to be very very rude and unhelpful. They must think their inventory is made of pure gold because their prices are way to high. Will not be shopping here ever again. read more

Petco - Pet Training Near Me - Jacksonville, Florida

The groomers do what they want to do. Don't bother there. The selection of good is good for my dogs but I do better just shopping online. The last 2 times I went in the store and spent almost $100 each time, they gave my rewards to the wrong person and said there was nothing they could do- oops- sorry. Not once but twice! It's the only place I can find my shih tzu food, though. read more

Petco has decent prices, knowledgable staff, and amazing customer service! It's one of my favorite pet stores to go to for that and for the fact that all the animals all look well maintained and in good health! It makes me happy :) Keep up the good work! read more

The one reason I really like this Petco (where the pets go!) Store is because they support local adoption groups. Many groups have adoption fairs here on Saturdays. The staff is always very friendly and willing to help, particularly when you are trying to lift a large bag of food or a dog crate into your cart! They also always find me a coupon or discount when I come to the counter. The only negative about this store is its location - boo Atlantic v. Kernan and the construction that never ends. The best part of shopping here is that you can bring your pet! Just make sure they are well-behaved and on a leash. read more

I don't go for grooming. I go for the fish supplies and occasionally dog food, treats and toys. They've honored expired coupons which is nice for me because I TRY to be frugal. Any questions I had were answered honestly. read more

Petco - Fish. Fresh water. Not a bad selection and they look healthy. - Pet Training Near Me - Jacksonville, Florida

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Jason at the Atlantic Blvd is a star. He did an amazing grooming job on my female English cream golden retriever. I will definitely book with him again! read more

I give five stars to both groomers for the care they showed my dogs. They didn't however follow my directions. I took the time to show where to shave my girls neck on the throat..they cut the back and I did not ask for that. They did not comb through thoroughly right by the ear opening, and I question whether they washed it because the hair had ear wax on it. The boy had similar ear hair not combed through and tangled. But the only issue that matters is they did not tell me they cut the girls nail too short and it bled. When I got home there was blood everywhere I understand accidents happen, but I should have been told. I also said only to use the nail sander and not clip their nails. My guess is that's why they cut too short. The groomers are caring and that is important. But when I tried to convey to mgmt that this should be a teaching moment, he was only interested in hearing himself talk and disrespect his groomers by saying he'd give me my money back. The groomers worked long and hard and they deserve to be paid. All I asked is for them to listen and learn and do better. I asked to speak with district mgr and called 3 times.. He never returned my call. I'd say responsibility is an issue with this company. read more

This petco location has the most uneducated grooming managers. I took my dog to be groomed and she was refused for a minor skin irritation and because of the way she snorted. They were concerned about a heart issue. My dog is a pug and their smushed faces make them snort almost like a little pig. She doesn't have a heart problem. Obviously the bleached blonde is seeping into her old brain bc she knows nothing about dogs. .. why would you be in that field and not know about the different types of dogs? Honestly I think she was just hectic and busy and she figured one less would be better for her... uh oh corporate.... read more

This pet store is very convenient and the prices are reasonable. I wish they would remodel the store and make sure ALL of their employees understand the products they sell. read more

If you are looking for a pet trainer, go no further than Cooper at Petco Atlantic Blvd. She is awesome. Our puppy has completed Puppy 1 and is into Puppy 2. Every Thursday afternoon all we have to say to our puppy is "you want to go see Cooper?" and he goes crazy wild and runs to the door. read more

This pet store is close to my house but Petco's prices seem to be really high. I think I'm going to have to travel farther for better prices. read more

This has to be one of the dirtiest stores I have been in in awhile. I asked to speak to the head manager and I was surprised to see him just leaning at an empty register just joking with 4 employees. There was only one register open and there was a line of 12 people. The manager just stood laughing and told a nasty joke loud enough my daughter heard him use the f word. When I got to the register and was told that he was the general manager I left my purchases at the register and left. Thank goodness there was a Petsmart in regency. read more

This Petco is definitely a Petco I would not suggest getting any Fish, Guinea Pigs or Bearded Dragons from. So I would watch out for getting any pets of any animal from this location. My family had been keeping pets for many, many years. All of our pets ranging from birds to dogs to hamsters have lived for much longer then the average life span. We always have done research and we got fish, Guinea Pigs and a bearded dragon from this location and all have died in less then 2 months. These were no "bad batches" as they called them when I was on the phone with a manager. This is completely wrong and not ordinary at all. When going to the store to tell a employee there, he had laughed and said, "Ha back in for another one?" This is definitely no way to respond to a customer who comes in after losing a pet. Being a pet owner I am very disappointed in the store and employees there. I suggest going to another store to get your pets. read more