I managed to book a same day dog grooming appointment, which is rare for most groomers and places. Hung out with my dogs for a bit, then set off to Petco. We got there pretty early so the groomers were still on their lunch breaks. So I let my buddy walk around Petco several times until it was time to go. My groomers name was Cassey. She approached my dog in a very calm and friendly way, because she could tell my dog was very nervous because he already knows what it means when he sees the noose like leash in their hand.. it means bath and hair cut. I mentioned to her that we were from Hawaii and that I didn't bring any paperwork and she told me not a problem, it's all in the system since you've used Petco for a lot of things back in my home state. Which is true. An affordable and friendly vet? Sign me up! Anyways. She asked me how I liked my dogs fur trimmed and I told her I used to just say puppy cut and feathering but she mentioned she isn't 100% sure but she'll do her best. Since I gave her very limited preferences. Less than 3 hours go by and I get a voicemail saying my dog is ready and I drive back about 15 min total. She brings him out even before I paid (some people make me pay before my dog can come out of their crate. I laughed at his ears. My dog always looks like Edna mode after a groom. She was friendly I could tell because my dog was comfy in her arms. And read more

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I can't complain about the groomers or employees, but I am so done with the Vital Rewards program. I deleted their worthless app after I realized that after earning a free grooming, the award had EXPIRED! I get my dog groomed every 2-3 months. I was never informed on the app or otherwise that my earned groom would expire in 30 days!! You don't save any money with the Vital Rewards plan. It's simply a way to make the corporation more money, especially if you don't use them before they, too, expire. *Update* So, great, they respond to my review. Unfortunately, like so many US corporations these days, they have farmed out their customer support to a country where English is a second or third language. I called the number and had a very hard time understanding the nice person who took my call. Her English was passable, but all the background noise made it a chore to communicate with her. She informed me I had a coupon available, but only on the app, which I have uninstalled. Funny, no coupon was visible today when I checked my rewards in the app before picking up my dog. I asked if they could email a coupon, but she said it was app only. After a long time on hold she did say they would email me a gift card code within 24 hours. We'll see..... read more

The manager here is awful. I came to get a refund for my son's snake that died and she was immediately rude. I honestly don't even care about the $. Someone like that shouldn't be in customer service. I told her as I left that a little kindness and warmth would be helpful and she laughed at me as I walked out. Horrible will not be using petco ever again. read more

I scheduled a bath for my dog a week ago, my appointment WAS tomorrow at 10 am. Instead what happens is I get a phone call saying that they can't do it anymore, that the groomer has to go take a test to be able to groom dogs! ITS A BATH! And guess what if your groomer can't do it... the manager steps up and does it, so you don't lose clients! You can't just cancel someone who is already booked. Like what the hell? They offered 3pm instead... As I get up at 2am for work, I am unable to do that. Ugh read more

Petco - Pet Stores Near Me - Gresham, Oregon

Outstanding customer service! Extremely helpful knowledgeable for this first time puppy owner. Highly recommend.

I have been a long time grooming customer. It's inexcusable for a business to cancel for a 10 minute late show once in several years, I've waited more than this many times when coming here! You lost a long time customer today. read more

No public bathroom... WTF... it's even in the retail part of the store but they have it labeled 'Employees Only'. Left a bad taste in my mouth, left without buying anything to not risk peeing my pants. Will also impact my opinion of Petco the corporation. Not sure why they allowed this uninviting atmosphere. read more

I have purchased fish here recently with some very lovely and helpful interactions. Nikki and another petite girl were knowledgeable, helpful and fun to talk to. Unfortunately one of the fish I purchased was a butthead (well known personality trait by those more in the know than me) and it killed one of my fish. I called the store on Wednesday, let them know that I didn't really care if I got an exchange or a return, I just didn't want this guy in my tank. The girl I talked to said she understood and to go ahead and bring the fish back on Friday and we could exchange it and to just let the store know I talked to her. I walked in and mentioned her name and the employee looked at me like I was nuts and told me they didn't have someone by that name (turns out I called the wrong store - whoops!) but she said I could talk to their manager and go from there. So I walked back to the fish department and just hung out there, looking at the fish. Eventually the assistant manager came back with the butthead fish. We discussed the fish, that I had in fact got it from there and, having a bad habit of jumping in before people finish their sentences from time to time (I'm working on it), I pointed out the tank I got it from and name dropped the employee that helped me. The seemingly irritated or indifferent manager, Ash took the fish in the ziplock bag I brought him in, put him in the tank, turned the lights off and walked away. I was left standing there, unsure of the next steps. A minute or two later he appeared at the other end of the aisle, grabbed a box and again walked away and I heard him opening it and unloading it. I walked to where he was and spoke to his a** (the only part of him I could see) and said, "I'm sorry is there somebody I could talk to..." he cut me off with "give me a minute" (apparently I'm not the only one with that unfortunate habit). I walked away completely taken aback by the disdain he clearly had for me, given we had never even met before this. I stood by the fish and he came back over and asked which fish I wanted, I told him and he walked away to get a bag. I had a question about the fish and decided, against my better judgment to ask. I did, and he reluctantly turned around and clearly didn't have time or energy for my annoying customer needs. He did seem to table SOME of the irritation he had for me and answered my question but unlike other employees I've worked with here, he had no desire to elaborate. Apparently me coming in, during store hours, while he was unloading boxes was entirely too disturbing. Ultimately, he got the fish and okay'd the exchange, which I appreciate. While I was checking out, vowing to not frequent this location again, Kaitlyn (sp?) whom initially was the employee that thought I was nuts, had a delightful exchange with me, chatting about other fish and catastrophic couplings in tanks. She was pleasant, smiled and I enjoyed talking to her and I even let her know that while the rest of my visit was not enjoyable, she in herself, was. Hopefully Ash was just having a bad day or one of his facial piercings was simply pinching too hard and he'll wake up tomorrow with a better outlook or even the dawning of knowledge that he works in customer service and amazingly, how he engages with customers, actually does matter. read more

This is the closest Petco location to where I live. It's usually pretty clean and staff are always friendly and helpful. This is also the location I take my dog to get his vaccines. read more

It shouldn't take 1/2 hour to buy pet food that I picked up in less than 30 seconds after entering the store. I had to go to my vet 1/2 hour drive) to get a script that allows for "vet recommended" (ie: more expensive) food for my pet. Then to Pet o to purchase it. When checking out I was informed they couldn't verify a script and Id need to go to their in- house vet to get a card. The manager I asked for help from was sullen and dismissive. The system is pretty dumb. Why the hell would you need a script for animal food anyway?!Altogether unhelpful. 20 minutes later still standing in line to even be helped initially by this seemingly incompetent organization. I'll order from Chewy in the future. read more

Petco - Vet desk 10 feet from the counter. - Pet Stores Near Me - Gresham, Oregon

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No bathroom available. I literally begged manager to use it ( I'm 70) and she said no that people broke the customer one. I begged to use theirs. No. The guy at checkout was good as was him again on a phone call to check availability of items that website said were available and they were all out of stock when he checked. Location and layout of store is not good as other Petcos I've been too. read more

Took our 8 month old black lab here on 11/22 to get his nails trimmed. We took him when he was 6 months old with no issues. It clearly states on the app that you can take them for just nail trimmings as a walk in, attached a picture below. I understand if they are busy then come back or wait but no one was there, it was right at opening, They made us make an appointment for 1.5 hours later, only to take our dog in for less than 5 minutes, to come back and say "he wouldn't hold still and stop moving his paw so we can't cut his nails". The person working was rude, and did not try at all. We watched them try to hold his paw twice, and then did not even try to clip his nails. read more

Petco - Clearing states walk-in for nail trim services. - Pet Stores Near Me - Gresham, Oregon

Dismal customer service, employees either are oblivious or don't care, I ordered an item to pick up at store. And when I received an email saying it was ready to pick up had to wait 10 minutes in line to get someone to hand it to me at the pick up only one person was in line and I waited while the cashier chatted with customer. They are either idiots or just don't care, this kind of crap has happened there before never again Petco Gresham, I hope your store goes out of business. read more

Online it states you guys are open till 9 at this location, and your not. I came to pet some puppy food and had 2 other people in the parking lot confused and unable to get it. At least update your hours online please. read more

Bath, ears, nails trimmed and filed, glands expressed for $24. Nicest young women. Frankie was happy when I picked her up, not nervous at all. They were able to work me in when we stopped by this afternoon. Very pleased read more

Petco - Pet Stores Near Me - Gresham, Oregon

By far the WORST place for grooming your dog. First time I bring my PWD in for grooming it takes them 2 days! I had to pick him up and bring him back for them to finish the grooming the following day. The groomer tells me "yeah your dog had a bowel movement" as to explain away why she couldn't finish. I find this interesting since he's never sh*t himself at the groomer before. Then he developed a UTI over the next couple of days requiring a trip to the emergency vet. I think they had my dog pinned up in a crate in his excrement. The people working here look like they are on drugs or just pure trash. The second time I bring him in this obese woman proceeds to tell me "you're early" and you need to have all interaction with your assigned groomer. That was it. Won't be back. read more

Good help is hard to find! This Petco used to be our go to store for things we needed for our dogs and aquarium supplies. We started coming here in 2008 when first moved up to Gresham. Located right off of Burnside and Hogan and near the Walgreens. They have a good selection of dog and aquarium supplies. They also sell fish and small animals. There is plenty of parking spaces available. While there is a good selection of fishes like Tetras, Barbs, Cichlids and Goldfish they are NOT well cared for. There are a lot of dead fishes in the tanks and also diseased fish. From my observations it doesn't seem like the fishes are well cared for. The last time we bought fishes there the sales person was less than friendly. She didn't take the time to answer questions nor was informative about the fishes being sold there. Another time we went there all of the lights in the aquariums were off. It was only 7pm and they didn't close until 9pm. They do have a good supply of dog food and treats. The pricing is reasonable with a good selection to choose from. There have also been times when we have visited the store and the inside of the store was not very clean the floors were dirty and not well kept. Overall, we stopped coming here due to the staff being less than stellar, and the store not well maintained. I am hoping they do a better job of training their employees and keeping the store more clean. read more

Petco is a big box retailer that sells pet items of Chinese manufacture. Each store looks the same. I could take a picture of one location, and upload it to every other Petco listed in Yelp, and no one would know the difference. That being said, they do offer some personalized services. My dog took obedience training at Petco; twice - she flunked out the first time around. They have you train your dog in the store, amongst shoppers and other dogs and little dog toys - which they put right at doggie eye level, just like the Captain Crunch is at kid eye level at the market. My dog was fascinated by the fish, and couldn't navigate the fish section without completely breaking down and smearing her nose on the glass. They also offer grooming services, which I use often because my dog, in her natural coat, looks like a yak - yep, remove the horns, and you get the picture. They always do a nice job and the price is reasonable. If Petco sold more sustainable, and domestically made goods, I'd give them another star. read more

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There are huge advertisements that nail trimming is a walk in and you do not need to make an appointment although this location you do because I have called 3 times now to make sure I can bring my medium size dog in (45) pounds to get her nails trimmed but I am told she is a large dog and that most of the groomers there are unable to handle a 45 pound dog to do a simple nail trimming . The people are very very nice but need more groomers that can do all the requirements of the job. read more

Peppy loves going here to get groomed. He joyfully jumps up to give his groomer a kiss. She, the groomer, is very friendly and often gives me helpful tips on how to keep peppy looking and feeling his best. We highly recommend the PetCo grooming experience. read more

I get my doggo's nails done here and he is always very scared. The girls do such a fantastic job reassuring him and stopping to give him a cuddle if he's getting upset. They have such a calming effect even for the moms!! Highly recommend!! read more

It's about as good as a pet shop can get. I realize this place has received lots of negative reviews but my personal experience, after several visits, has been above average positive. No problems with the staff at all. All of them were responsive and considerate. Very little no waiting for assistance. Today I needed a few aquarium fishes bagged but no one was present at the fish room. So I asked the nearest Petco worker organizing the shelves to get someone for me. The aquarium department is far better maintained than Petsmart with healthier stock. Within few mins, less than 5mins, someone approached and within 10 mins everything done; I was out the door a happy camper. My healthy neon tetras are happily swimming in my home tank. For healthy aquarium fish selection and service they are highly recommended. read more

Tried to bring my dog in for grooming appointment. At no point in time do they tell you when scheduling that your dog can't wear a muzzle. I have a Rottweiler who is friendly, but I can't guarantee that she won't be aggressive towards other dogs, & wanted it to be smooth as possible as this was the first time bringing her in for a professional appointment. Total waste of time, would not recommend. read more

Uncivilized people grooming dogs. The worker lied to her boss to get him to not groom dog and overreacted about everything, and they didn't allow the dog to get groomed under irrational circumstances. read more

It seems as if it not part of the chain. They did not carry either of the cat foods I was hopping for, and not very great other options to chose from. read more

We love taking our dog to Nichole Johnston. She is the best and has been doing our dogs for years . We won't take her to anybody else. We give her 5 STARS! The Ritacco's read more

Rude Rodent Lady We would come here once a week for our pet supplies (a dog, 2 cats and a bearded dragon) purely out of convenience but not any longer. Now Pet Smart gets our money. Wanted to adopt a hamster for my foster daughter as its nearly Christmas and right now she literally has nothing to call her own. She rudely just said "No, because she's not with you". I'm an adult buying for a child in my care, she is a child so why would she have to be there with me? It's not a surprise, she was expecting a hamster to help her transition to a new life. Went to Pet Smart and had excellent service! She loves her new best friend, no thanks to this woman or this store. read more

Took my dog to be groomed, showed a picture of her previous grooming and it was the opposite. As short as she could be cut without actually shaven on her body yet her face was long they said they spent 15 minutes on her face but she was upset. The ladt grooming she had she was fine. If that was the case then I'll take that but she still had eye goober I had to pull off. When I called the groomer told me they can get tears in minutes I said I had to pull it off. My dog looks like it went through a buzz saw. Worst experience. read more

Horrible, got crickets one day. They were then out, so he said to get my 1.25 back I needed to do a reciept return. Give my ID, full address, phone number etc... only, only give them 2 stars since they had ferrets. read more

Terrible costumer service. Items mis marked during sales. Happy Valleypetco is my preferred petco.

Just because you are a large national chain, that doesn't mean that you can just be jerks or rude to customers. We may not spend a large amount of money, but we spend ...spent...there consistently. In what world is it ok for an employee to make a joke about the appearance of a customer? That is rude in any social situation, but when we are there to actually give you our hard earned money it is especially reprehensible. It is none of your business if someone is having a 'bad hair day'. If someone IS having a bad day, having some clerk point out that they think someone looks like it will only serve to worsen the situation. That is the last dollar that EVER goes from my pocket to PetCo. read more

Why are people complaining about how the store looks from the outside??? First world problems, seriously?! I have a cat who was diagnosed with an eye disease. I've been going to my local pet stores and trying to post flyers, asking for donations. A lot of pet stores and organizations declined helping me fundraise for his surgery. Petco in Gresham has been the only place that has responded to my cry for help! Pam is a lovely woman who I've met there, she is working so hard to help my cause. Setting up donation boxes, calling around etc! I have never expected such a response from this one loving person!! Im on a journey and am so grateful for the Petco staff for helping me out! My Siamese lynx is a playful and wonderful cat. I'm so glad they could help me!!! read more

Petco - My beautiful cat! Donation boxes will be set up after May 31st at Petco. Please help him out:) - Pet Stores Near Me - Gresham, Oregon

We took our very rambunctious 19 week old puppy--Old English Sheepdog--for a grooming. Oh my!!! Cassey did a FANTASTIC job with him and with us. I had a specific idea of what I wanted in the groom so he will start looking more like an OES and I was concerned for her as he is a nipper. She let us know that they like to have a lot of time with the little ones so the puppies can have multiple breaks so they don't get stressed out. We got a call at about 3.5 hours asking if it would be OK for them to take more time as he had required more breaks than they had expected. When we picked him up he was absolutely adorable. We were so happy with the whole experience that we scheduled his next visit already!!! I can't say enough good about Cassey and the grooming crew a Petco on Burnside in Gresham!!! Thank you all!!!!! read more

Charlie loves her visits to Petco. Her internal alarm clock knows when she's due to go, and try's to push us out the door an hour before her appointment. They are great with the animals and Charlie always comes out beautiful and fresh. read more

It was excellent...He's a Yorkie so he's a loon. I got back to the store early and was watching the groomer from the store. Atticus(my dog) was standing there calmly letting her cut his hair, I was amazed.. read more

Customer service is completely lacking, at least when it comes to aquatics (fish.) On each visit I either wait along time for help, the person working in that department has no knowledge of fish, or I get ignored. Today was the last time I will shop here. I will take my business to a local independent shop. read more

Had an AWESOME experience at this Petco! I wish I would have gotten the name of the employee who helped get a cat tree into my tiny car! I am not used to dealing with a customer service associate that was helpful and eager to satisfy a customer. My kitties were so happy when I got it home!! Thank you thank you thank you!!! read more

The store is usually clean and organized. Most of the employees I have dealt with have been nice and friendly. My biggest issue here is that you usually have to hunt someone down to get any help and there are usually very few people working. read more

I have 3 bad experiences with grooming here. Twice they left my dog in a crate without calling me to tell me he was ready, I had to call them! Now he has kennel cough from a visit. I will not go back and can not recommend you go. read more

First things first. Entrance to this dump was flooded with 6-12 inches of water and you had to drive through it to get to the store. The parking lot has no painted lines in it so you just park wherever you decide to stop your car in the parking lot I guess. Park? Yeah if you can make it through the maze of bottomless potholes and uneven paving in this dumps parking lot. The manager here is a total **** and for that alone I will never shop here. I pretty much walked around the store trying to find something for 20 minutes and not a single person bothered asking me if I needed some assistance. I bought one thing I needed from the store and went to check-out. This is where the true interrogation starts. Do you have a P.A.L.S. Card? (you mean the electronic shopping tracker that you use to watch peoples shopping habits for free market research?) no I sure dont. Do you want to sign up for a PALS card? (no I dont) Are you sure? You would save X amount today off your purchase (Please refer to my previous response). Would you like to donate a meal to a animal in need? (no I came here in a time crunch and you are really pushing it now). Would you like to round your purchase up for X local charity? (OMG you really didnt just ask me 5 questions during my checkout in the hopes of getting more money out of me?) and finally I was shown how I could do a survey about my experience in the store (more free secret shopper market research for the company) and then was showed how to do it. My checkout experience with one single item should not take 15 minutes. Hell it shouldn't take 5 minutes. I think she also asked for my zip code at some point in the conversation as well. I have hated PETCO for a long time now, but this just seals the deal for me and gives me additional affirmations as to why I have stayed away for the past 8 years. I won't be back. read more