Used to be a 4-5 star, not perfect but I'd say over all great and close to home- Couple hiccups but didn't stop us from coming back, that is life. Ever since our regular groomer left it has gone from a 4 to a 3 and if they weren't so darn nice, clean and local it would be less than a 3. So here we go- Last several grooms they miss stuff, no biggy, I just go back and trim some small things up- they are dogs and moving around so I get it but my dog I know is sweet and docile so I think she is on the easier side although her hair is so kinkly curly that adds the element of hard (I am trying to be really gracious to here) but today, we picked her up and after having to shave her ears from matting she has a cut on each ear and bleeding and no one said one word so we are pretty disappointed. She is clearly uncomfortable because she isn't acting herself. Matting on her is on me, it happens sometimes even when we brush her alot....this is the first time they have ever had to shave her ears! Super disappointed that no one noticed or said anything. Again, everyone is nice, it is very clean and I do love that they have her in and out in like 90 min but they need to pay attention to the details and communicate better, especially for well over $100 appt every 6+ weeks of going there. ***Update*** Owner reached out, said they didn't see any blood but sometimes when you have that close to this area of skin shaved it can bleed, not from a cut though. And cuts happen, we get it! No one would have seen the blood unless they looked inside her ear so I want to clarify it wasn't a cut as far as we understand and we don't think they were careless w/ our pup, actually the opposite, they are very caring which is why we go there. So now that we are a day later I think my only feedback would have been that it would have been nice to be made aware this CAN happen so we were prepared and not worried when we saw the blood, super simple! We are lay people & not experts in grooming procedures around matting and what can happen. We will work harder on the ears to make sure this can be avoided in the future, it is the first time her ears had to be shaved so after 3 years we are still learning how to manage this girls kinkly curly coat. My husband thinks maybe I should have given them more time to respond but I had 2 bleeding ears and couldn't reach anyone by phone, text or email and I should have not had to wait hours to understand what was happening. read more

EarthWise Pet - nicked ears from shave - Pet Groomers Near Me - Happy Valley, Oregon

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We love coming here to self wash our pups. Super nice tubs and water pressure. Plus the staff is so sweet and helpful! Thank you EarthWise

Exceptional customer service! Ariana has been grooming my my cairn for the last year and he always looks perfect. My pup doesn't stress when we walk in the door, a sure sign he's treated well. The shop is well stocked with high quality foods, treats and toys and the staff are experts in dog nutrition. I'm delighted to have this shop so close to home but would travel miles for my doggie's grooming and nutrition needs! read more

I come in here to shower down my very, very stinky dog. His name is goose and if he were to give them a rating he would probably say 2/5 stars because his number one enemy is the dryers. I however, give them an excellent rating. Price is fair and I seem to be lucky with walk in washes. They always have the best toys, and knowledgeable staff! read more

I have always had a great experience here, and the employees have typically been friendly and knowledgeable. However, yesterday's visit was very uncomfortable. My partner and I came in looking for Omega Oil. The employee, who was already at the cashier, stood up and stared at us as soon as we walked in. Once he told us where to look he hovered over counter and stared. At first, I didn't think much of it. We then asked where the dental cat treats were, and he walked us to the aisle--but instead of asking if we needed further help, he just stood there watching us. At this point my partner and I were having our own conversation about the treats, right in front of him. After we started looking through the treats, he moved to the next aisle over and continued monitoring us. Each time I moved, he seemed to move as well to keep us in sight. At one point, I turned around and saw him standing there petting some peacock feather or other times staring at products.The entire interaction made us feel singled out and extremely uncomfortable. I understand businesses need to be aware of theft, but there should be better guidelines on how to do that without making paying customers feel targeted. Though my cat loves the rabbit feet from this store, unfortunately I won't be returning after this experience. read more

As a habit I have trimmed my dog's nails every 6-8 weeks. Two months ago I had earthwise groom my 16-year old dog. They put the electric file on his nails and apparently didn't take anything of significance off. Since that time I have been traveling and only noticed that my dog's nails were longer than I've ever seen them and I was shocked. This has prevented him from being able to stay upright in my hard flooring. Savanah the groomer kept telling me this looked like 2 months growth. I have had him 16 years and NEVER have they been this long. I requested/suggested that they not charge me for today's service. (as a business owner I know customer satisfaction is king). Apparently not to earthwise. read more

EarthWise Pet - Pet Groomers Near Me - Happy Valley, Oregon

The staff here are so friendly and knowledgeable! I used the dog wash facility and it was clean and had everything I needed. Great blow drying! Nice selection of quality items for your pet! read more

Amazing price to get my dog a bath. All soap is provided and the overall experience is enjoyable. Staff is very friendly.

This is the best self wash option!!! You have a private room with a door which we need for our reactive dog. Wonderful. They provide everything you need. Wash basin, high velocity sprayer with shampoos, conditioner, brushes, high speed dryer, towels, water proof apron. 30 minutes for $20. They clean up after which for our golden retriever is a lot of hair. Wonderful high quality small pet store. Staff great, store great, wash great. Do not hesitate. read more

Earthwise Pet has friendly staff and clean and well-maintained self-wash facilities. They have an easy to use online scheduling process with a quick response time for confirmation. They also have a choice of shampoos and multiple towels, if needed. read more

EarthWise Pet helped me through a very challenging day today and I am forever grateful. My golden retriever is going through chemotherapy and decided to stop eating yesterday even after anti-nausea and food stimulation medications. The store owner Chris helped me in my distraught plea to find a food she would eat. He guided me immediately to food and treat options she may enjoy then gave me everything free of charge. I was in tears and so thankful. This kind moment made up for the tumultuous chaos that has been the past few weeks. On a very bright note, our golden did indeed eat the food and treats Chris recommended. Our pup is satiated for the day and that is all we may ask for at this point. Thank you immensely Chris and EarthWise Pet. You have earned yourself a loyal customer and pet family. read more

I did hear from I guess the ownership. Was told that my message was somehow missed, hence the lack of response. Since then have never heard back. I can't prove it, but I doubt that there have been no cancellations in the last month. I would give a positive recommendation for the grooming, but their customer service gets a one star read more

Wow this place is beautiful and so convenient for a self-wash. The staff is very attentive and respectful. I've been to 2-3 others in the area and surrounding towns, I cannot find a place as clean and easy as it is here. The all-in-one-knob-turning machine thingy makes dispensing of all shampoos/conditioners so easy. I didn't have to move any of my pets from one station to the other. Everything was there and easy to use. I highly recommend this place for the value and the cleanliness. read more

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Ever wonder why there's new employees here every couple months... I shopped here for over a year. The employees were always extremely nice, welcoming & helpful. So what's the problem? The owners! They smile in your face then treat their sweet employees like garbage. Watch them on camera all day so they can pounce on them to scold them. They regularly make employees cry while at work. They are highly unprofessional and need management training. Great products BUT I'll take my business elsewhere. I won't support bullies. Shame on them! read more

Facilities and staff are knowledgeable and friendly. The self wash station was beautifully equipped with by you need to wash a large dog. My German Shepherd totally enjoyed the experience. Highly recommend this lovely place read more

Passed by this place on an evening of beer drinking at Valley Taphouse. Came back a couple days later to give my dog a good bath. Their self serve dog wash area are great. Very clean, easy to use and Remy hated it but his Hooman loved it. The shampoo and conditioners are built into the hose. Just turn the dial to what you want. Strong dryer and good selection of brushes too. Plenty of good pet food and treats and toys. They have full service grooming on certain days too. Great pet store, friendly, knowledgeable service too. read more

EarthWise Pet - Remy in the tub. - Pet Groomers Near Me - Happy Valley, Oregon

Love this place! Great selection of Stella and Chewy's, toys, and health products. The customer service is excellent, too. I went online and ordered a 22lb bag of food via the EarthWise site that has been out of stock in other places, and it was SUPER EASY. When we went in to pick it up, loved the shop and atmosphere, and the staff said they could help us pre-order anytime, which some of the other places won't do. Plus, they had seriously cute macaroon treats...lavender, cheesecake, crème brûlée. . New loyal customer right here! read more

EarthWise Pet - Pet Groomers Near Me - Happy Valley, Oregon

So happy to have found this place. Not only for our pups bath but for other essential items. Conveniently located if you live in the Mt Scott, Mt Talbert or Scouter Mountain area. Friendly and helpful staff is always a plus. Give it a try and you'll probably go back again and again. Thanks for a great experience. read more

I had a great experience taking my two dusty grubby dogs here for a good bath. First off, the wash station has a door so there's no problem with keeping one dog wrangled while you're busy with the other. The shampoo dispenses right out with the sprayer so no trying to grab a slippery bottle while attempting to get some on the somewhat resistant dog and you can get the soap onto the dog's belly much more easily. Then you just switch the box on the wall to "rinse" when you're done soaping. Best of all, I made two half hour appointments, one for each dog, but they're medium sized with short hair so I got them both done within the first half hour so that's all they charged me for. The facilities are clean and it smells good and the dogs REALLY appreciate all the lovely treats conveniently stored right at nose height--my guys are grabby so I had to watch them like hawks! I'll definitely be back. read more

EarthWise Pet is awesome! We have a labrador retriever who is very sensitive when it comes to trimming his nails and the groomers are very patient and efficient. Today we were in and out within 15 minutes! While he was getting his nails trimmed I spoke to a woman at the checkout counter about different types of kibbles/gut health products and she is very knowledgeable. She answered all of my questions and was so kind! Thank you EarthWise! read more

Earthwise Pet Happy Valley has patient and very skilled groomers. We have 2 labradoodles and we have had excellent service every grooming appt. Staff are friendly and helpful. Earthwise carries quality pet foods, good variety of toys and leashes. read more

I just used them for my baby boy Ford's grooming and Jenna did the best groom he's ever had. He looks perfect I'm really happy with her work. read more

EarthWise Pet - Full groom - Pet Groomers Near Me - Happy Valley, Oregon

Wonderful little pet shop! We've taken our dog there a few times now to get a doggie wash. Their equipment is beautiful, fair pricing, and wonderful service and knowledge for making recommendations on products. Even though it's a bit of a drive (we are in SE Portland), we definitely will continue to make the trip out! read more

Took our two yr old pup in for an overdue cut. (He's an Aussiedoodle). My husband brought him in and said he instantly liked the groomer because he went and sat for her. She said it would be a few hours because he was a bit matted (we expected to hear that), in about 3 hours she called to say she was about to finish up but didn't get to completely shave him down on his face or feet. She had did everywhere else but didn't want to push him by doing his feet or risk either of them getting hurt if she did his face. She suggested we take him to our vet to have them do his face because they could probably sedate him to do it safely. We picked him up and although not completely shaved he was very happy and liked his service. We were also very pleased because we've taken him to Perco since he was a baby and they have charged us a "special handling fee", meaning another groomer had to hold him. So when we had learned that his groomer had zero troubles, we instantly knew that he was not the problem ?Petco made us feel as if he was). We will need to book our next grooming appointment very soon! Highly recommend this place and the groomer Jenna. read more

My favorite self wash station for my 3 stinky boys! It is a very clean and organized. Also they have so many great food choices and treats for my boys. They love the treat cart and all the different options. We will be back soon! read more

Love picking our blueberries here! Great owners, and wonderful blueberries!! Bushes are low enough to reach easily, too!

Friendly, helpful and knowledgeable. I had my two springer spaniels groomed by their groomer. My dogs aren't the easiest However they looked great! The groomer followed all my particulars. You'll be impressed by this shop! read more

My dog Reba told me to give this store a hundred star rating. I told her 5 was the limit and she growled at me. We can't say enough amazing things about our experience here. The store is brand new and looks amazing inside and out. If you want to experience what customer service is supposed to feel like then come here. Chanda and Kevin are awesome! They helped me set up a healthier meal plan for Reba which she is loving. They also hooked me up with their self serve dog wash which I'll never go back to a bathtub again. Trust me, save your lower back and bring your dog here. No bending down. HIGHLY recommend you give this store a visit. Just tell them Reba sent you :) read more

EarthWise Pet - Reba approved - Pet Groomers Near Me - Happy Valley, Oregon

The groomer was very rude and standoffish when arriving at the appointment. Would not recommend. We have shopped at the store many times in the past, but this experience with their grooming department has made us think twice about shopping there ever again. read more