I brought my two, small adopted dogs in for a bath, I usually bathe them at home. I mentioned that they're pretty itchy even though they don't have fleas. Carmina said something like she would use a special shampoo and a lavender spray. I agreed. There was no mention of the $20 up charge for "specialty shampoo"?! ($10 per dog plus a $6 "materials fee" per dog.) It would be nice to give the customer the option to decide if they want to pay more. I have one female and one male. They came out with the same bandana. I was expecting a bow in my girl's hair but this is minor; maybe they ran out or something.. Carmina seems nice and they were ready in two hours as quoted. The price for two dogs to get a bath and blowdry was over $100! I'll go back to doing it myself and just bring them for nail trims and anal gland maintenance. read more

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Petco must STOP SELLING ANIMALS. Animals are suffering and dying becasue corportations like Petco want to make money on their lives. I just visited this Petco in El Cerrito and it was horrifying. I counted over 20 dead and dying gols fish, betta fish languishing in a tiny cups, and a mouse who is very sick and likely going to die. I asked them if I could please take her to a vet and they refused. Their apathy to her suffering is digusting. Stores like Petco that sell animals for profit do not care about animals. The only good thing about Petco is that they host cat adoptions with local rescue organizations on weekends. But why promote rescue and adoption for some animals, while supporting the cruel breeding and exploitation of other species like rodents, reptiles, fish, and birds? read more

Petco - Living beings in tiny cups... I can't even imagine how miserable their lives are. All for some corporation to make a profit. - Pet Stores Near Me - El Cerrito, California

I came in specifically because Petco has the best regular prices for Fancy Feast. They were "re-arranging" the cat department and it was all confused and there was no Fancy Feast to be had. This is not the Petco I normally shop at. I shop in Castro Valley but El Cerrito was on my way to another destination. I'll keep shopping at the Castro Valley store, which is much smaller but well organized. read more

All I have to say is, "meh...." The only reason I came here is because it's the nearest pet store from where I live. Their fish food section needs a revamp. It looks very poorly replenished and there were packages opened with food spilled all over the shelves. The comet fish tank has a few dead floating fish in there and the other comets were cannibalizing the carcasses. The thing is that I was here last week and there were half eaten dead fish in the comet tank then, as well as a similar mess in the fish food section. Did anyone bother to clean the aquatic department for a week? I was waiting in the check out line for a few minutes. The cashier was talking with a woman with a dog over who knows what and seemed to be taking her time. I'd come back again if I had to, unless something else closer opens near my home. read more

Recently visited for the supplies, but not happy to see that they still sell animals. There are so many animals that need to be adopted that this seems wrong. The conditions they're kept in are just sad - for example a betta fish in a tiny amount of water and dead fish in the tanks. However, I was happy to hear that they work with rescues for cat and dog adoptions. read more

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I went to Petco today and was honestly horrified by what I saw. So many animals are confined in tiny, prison-like enclosures. It was heartbreaking to see birds all by themselves and reptiles in tiny tanks and Betta fish in tiny cups that looked so sad. What really upsets me is PETCO's hypocrisy. They have cat adoption kennels right at the front, which is great, but then they turn around and sell all these other animals just to make money. With so many animals including reptiles, birds, fish and others in rescues needing homes, it's wrong to keep breeding and selling them for profit . Petco needs to stop selling animals, period. They should encourage adoption for everyone, not just for cats but for all animals! read more

With a new furbaby addition to our family, we've found ourselves occasionally visiting this Petco location to pickup various toys, collars, and other supplies to meet our puppy's growing needs. This location is decently well stocked, and all employees that we have encountered have been very friendly and helpful. Their price points are definitely a bit higher than one would find on Amazon, but it's to be expected given the overhead with a brick & mortar location. And is convenient when we just need something right away. They're currently clearing out their holiday inventory, which is in boxes littered throughout the front of their store. Everything holiday is 50% off marked prices. We went in today intending to just buy a simple collar, and walked out with nearly $30 in toys. Guess anything for our beloved furballs! read more

I purchased a dog Apple tag/name tag from this Petco store. The engraving part fell off after only several months. I tried to buy just engraving part but no such luck. The store manager wanted me to buy the whole new device! No warranty, nada! The easiest way to loose a client. read more

I'm glad that Petco has a good selection of pet supplies which was why I came here. Wanted to get a toy for my rescued animal. I decided to browse around the store and became enraged by what I saw. I always heard that Petco sells live animals but I never really looked until I came across a wide variety of animals from snakes, guinea pigs, mouse, turtles. All looked sad and bored. I look at my rescue dog and can't imagine them being in that position. I think it just needs to be said that these animals don't want to be caged and selling them as if they're play things is just wrong. I got so upset that I just ended up not buying the toy and left. Until Petco just stick with just selling pet supplies (which actually benefit animals) as opposed to also exploiting these innocent for profit, I'm taking my business somewhere else where they don't sell animals. read more

Grooming department is a gen Z version of a business (sorry gen Z) First attempt: they cancelled the appointment the day of. Second attempt: they wouldn't take him because while he's anxious and has an anti anxiety medicine (gabapentin), because it's not sold be petco, they need a vet's note to allow him to be groomed while on the anti anxiety med. Third attempt: there will be no third attempt. Bye Bye! read more

If I could give this place 0 stars I would. Went into the store in hopes of buying a fish, looked around the store for a worker to get some help. The worker told me head to the back and someone would help me, spent 20 min waiting and nothing. I went back to the front and asked for help once again, was told go to the back once again and no one showed up after another 20 min. Ended up just getting some accessories for the tank and seen the first worker I spoke to sitting down in the front on his phone while the other lady rang me up. DONT SHOP HERE!!! read more

ordered online for store pickup. then i drove to pick it up, when i reached the store i saw they cancelled my order of 2 items due to "out of stock". i physically checked and both items were there. all 3 associates were dismissive and unhelpful. i've had great experience at other petcos.. i just can't recommend the one in el cerrito plaza. read more

Despite being a big box store, I think Petcos are a net positive to consumers because they provide pet supplies at scale. That being said, this has to be one of the messiest, disorganized Petcos I have stepped into. As people had been remarking since reviews from 2023, the store is in total disarray. Stuff seems completely thrown in random places. We were able to eventually find what we needed, but someone from petco corporate needs to find out what's going on with the management in this store read more

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I went in there last week and was happy to see a cat adoption event but disturbed to see so many other animals sitting in small tanks/cages for sale. It seems so hypocritical to understand the value and importance of rescue and adoption, but only for some species. I hope they will stop selling any animals. In the meantime, I encourage people to shop elsewhere. read more

I went to this petco on Tuesday (17th Feb) and while I was so so happy to see petco only working with rescues for cat & dog adoptions - the "exotic" animal area was another story. Mice, betta fish, gold fish, budgies, and many other species were all being sold as commodities, and many were sick and dying. Some of the gold fish were stuck to the tank filter and being eaten by their companions - it was heart breaking. A female mouse was very sick - my friend had gone there on Saturday and noted the same individual was sick at that time - so it had been several days without any medical intervention. The commercial breeding facilities that these animals come from are notorious for animal cruelty and neglect, and the very existence of commercial breeding of animals normalizes seeing them as commodities - as opposed to sentient beings with autonomy. Please please only work with rescues petco - there are truly so many animals that need homes and care. As a society we must move away from viewing animals as objects we can breed, buy, and sell. Please lead the way in caring for animals with respect and empathy. read more

I brought my dog in to be groomed. They literally ruined her! Everything I asked for, they did the opposite. It's ridiculous. I showed pictures. Explained everything. And spent $120 for a cut that looks awful and will provide her no protection from the cold weather we are heading to tomorrow. Which I told the groomer about. I am livid! I will never take my dog there again read more

At a minimum you would be waiting maybe 5 mins to check out of at times there is only one register open.

a long metal door beam from the electronic door fell on my head as walked out petco to getting a basket at the door to bring my new barbet to get a kennel for her first road trip from this establishment. not one employee came to help me with blood pouring down my head. there were no signs posted to say baskets cannot go out the door with a tall pole sticking in the back of the basket. no warning signs or nothing says shopping baskets cannot go out the door! why not if your can just make it to the sidewalk where you are parked should be fine for the disabled shopper. nothing that helps a older, female with medical problems. and of course the beam hit skull and hit my shoulder with a reinjury being treated to add to that and i have a sling to walk around with. management never reached out and yes the incident report was filed before i left. i hope that it was notated that this happened in your store and see what osha says when that notice is for all to view. smh.. lets talk! They have not reached out to my family about any type of injury reimbursement. read more

Hard to find the entrance in this strip mall. Very sparse on cat supplies. Came for a food bowl and they had only 3 types. Went to the dog section and there was an entire aisle of them, with the shelves fully stocked. It was a total waste of a trip. Store was messy and not well stocked. read more

Petco - No shortage of dog bowls tho - Pet Stores Near Me - El Cerrito, California

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We had an appointment for a bath, but when we arrived, we were told that the groomer had canceled our appointment. No apology, just an offer to reschedule for 3 days later when we would be out of town. When making the appointment we were asked to give 48 hours notice if we need to cancel. Wish that Petco would follow its own rules. Disappointing. read more

Petco is the type of pet store a person goes to when there's no other choice. Anything is better than shopping here, other retail pet stores and even online is much better. And what separates others from this Petco is the horrible customer service here. Where did they learn their people skills? I've gotten better customer service at DMV than at this Petco. Unless you are working on your godly qualities, like patience, endurance, long suffering, and self control... Don't shop here. read more

Worst experience with the groomer Mahoganie. She was extremely rude and grumpy. From the moment I walked in, she acted like serving me and my dog was a burden. Her attitude was unprofessional and made me feel uncomfortable leaving my dog in her care. I honestly don't know how someone with such a negative attitude can work in a service role with animals. She seemed like she hated her job and didn't want to be there. I watched through the window while she was trimming my dog's nails and she was visibly frustrated, which my dog could sense and made him more nervous than he usually is. I definitely would NOT trust her with my dog again. I won't be returning to this location for grooming services. read more

It took them 7 hours for a grooming my Maltese. He suffers from anxiety separation this was not a good experience for him. The worst part no one was able to tell me why it took that long I made 3 phone calls without an answer to know if my pet was ready. Make sure you don't use Carmina G. She did not do a good job and styling my pet. I will never go back there again. I rather have a home appointment service which is pretty much the same price. read more

They have some great groomers but some epically bad communication issues. For a long time the Petco app has said my dog's rabies is expired. This is 100% not true but the store can't seem to fix this issue when I've called so it is a repetitive problem and a hassle for making appointments. Today I drove 45 minutes from deep east Oakland to El Cerrito to get a face, feet and fanny, which takes 15 minutes. They don't take appointments to do that. I know they're open till 6 so I got there at 3:30. I was turned away and told to try again tomorrow. I've decided to cut this place loose and try Alameda. I called four times before driving across the East Bay to El Cerrito and couldn't get a hold of either customer service or any groomer, which happens often. I'd say Petco El Cerrito is a great place if you live in the neighborhood. When you call multiple times and can't get through to anyone you can just walk or drive a short bit to see if there's any availability instead of wasting a lot of gas and time in traffic. read more

I just had the most terrible experience with Marta the store manager at Petco in El Cerrito. I came to buy goldfish at 7:50 pm, more than an hour before the store closed at 9 PM. But Marta refused to allow staff to help me, saying she was understaffed. Totally unclear why, Since there were two staff in the store to help. It was horrible customer service. I'm trying to give the store my business, but the manager refused to help me. I don't plan to go back to Petco El Cerrito anytime soon. Extremely unsatisfied! read more

Terrible condition. Unsafe for pets or children. The floors are covered in trash and urine. The place stinks of cleaner to the point that it brings a tear yo your eye, but it seems they just spray it in the air... I feel bad for the animals kept here. The cages seem like they are only barely cleaned weekly, with wet and soiled bedding filling the boxes. To make the visit even more uncomfortable, there are also no public restrooms here. Even though they have them, and a sign showing folks where they are... The staff seems very scarce, with apparently 1-2 people total in the store in the middle of the day. I don't know how long this location will be open. TL;DR: Not good. read more

Petco - Stuff piled by the exit. - Pet Stores Near Me - El Cerrito, California

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Have zero issues finding products. Grooming with Anna has been great. I schedule grooming appointments online. A bath and hair cut is $60. My dog is a regular. Could not ask for better quality read more

Petco - Grooming. Dog Wash - Pet Stores Near Me - El Cerrito, California

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It's been a while since I visited Petco and it was so neat to see that they have renovated the store. They also expanded the grooming station so that there is a counter outside the grooming section (but still inside of the store) where you can check-in and pay. Pros: -I came today for a grooming appointment. I was able to make the appointment online which was convenient. -they now provide doggy report cards and even added a few stickers which was a cute touch -quick service! Everything took just a little over an hour for an 8am appointment -friendly grooming staff -free 8th groom Cons: -n/a read more

Pleeeeeease stay away from Maria G. I have a labradoodle she cut his hair completely off. When I say completely bald completely bald!! This is not what I asked for at all. By far the WORST GROOMER I've ever come across in my life !!! read more

I wasn't too happy with the grooming services at another place about a mile away, so I decided to try out the grooming services for my medium sized dog at this Petco and our groomer, Ruby, was amazing! I noticed that all the groomers that were working behind the glass were so calm and happy working with their furry clients. Even though I noticed some of the dogs being nervous, the groomers were all smiling and were so sweet to the dogs. This made me feel at ease leaving my dog in their hands. I came back nearly 2 hours later and my dog smelled great, her nails were cut short (the other place didn't do a good job in this area and my dog always didn't seem to have been thoroughly cleansed deeply), and her fur felt silky soft! I really loved that my dog was also blow-dried and that was included in the price whereas the other place charged to blow dry. Can't wait to come back to Petco again and have Ruby work on my fur baby. FYI, you can pay and tip at the register. read more

Took my Kerry blue here for the first time and was appalled by every aspect. Upon arriving for my appointment, I could not check in as the groomer simply did not show up for the appointment. The manager was nasty and finally agreed to check him in. No communication all day so I finally just showed up and still not ready. The result - a disaster. All they did is shave him and left nasty burn marks. Do yourself a favor - avoid this place at all costs. I challenge the manager to reach back out to me to make it right, but am pretty sure they will just hide from this. read more

Petco - Skin burns from grooming - Pet Stores Near Me - El Cerrito, California

I am so excited to share this wonderful opinion about this store and the employees!! I bought a 30 pd bag of dog food, he was raised on Diamond but PC did not have it in so i bought a new kind to my Olde English which gave him the runs (Pro Plan), I came back and bought a second bag this time another top brand. We did go back to Fresno for a week where I had a bag of Diamond and everything went back to normal Upon our return I gave him the new bag, and for a week the runs. I found out you can order Diamond online, and I could return my other bags for a full reimbursement!!!! I only had one receipt, but not to worry, they took them both, and credited my CC!!! They did not have Diamond in stock but still directed me to were I could get it today!! All with a wonderful smile!! I love this place!!!! Cameron , read more

5 stars for Vanessa as a groomer! Specifically for having the patience and strength to handle trimming the nails of my energetic pit/lab mix. One of the rookie groomers turned him down, but Vanessa stepped up and became my go-to for nail trim appointments read more

The staff is so rude that it makes me want to go online to shop for my pet's needs. There was a line of about 5 people and two cashiers. The two cashiers ignored the line while they had a personal conversation not involving work. read more

Do not go here for a dogs groom. They cut my dogs ear and did a terrible uneven job. They gave me the groom for free but doesn't make up for making my dogs ear bleed. read more

5 stars for dog training instructors who are truly fantastic. We have previous only taken our pups to Sirius puppy classes, but since they had no in-person classes and I met one of the nice instructors in the store, I decided to sign up for a Petco class. Sara was very knowledgeable with lots of good situational examples and options for variations. She was also ultra flexible with a reschedule we needed. I think Adrianna was the other instructor who filled in for one class. She was also amazing and super supportive. Our puppy made amazing progress during each class, and I really think he will benefit from future adult classes. I highly recommend private lessons or classes with these instructors. 4 stars for the store remodel and new staff who seem to be more personable and well-trained. 3 stars for the inconsistent products, which is especially frustrating when it's a food that my pet eats and we can't just switch over to something completely different. I won't be rating the groomers, because it's been over a year since I've brought my previous dog in, so maybe they've improved. But our previous experiences have been hit or miss so I'm trying elsewhere for the new pup. read more

Petco - Remy's graduation - Pet Stores Near Me - El Cerrito, California

Vetco at the Petco El Cerrito location is AWFUL. They office staff sold me a "package" and the vet and the vet assistant didn't speak to me or my dog. We were both SCARED. And my dog, who loves people, yelped when being held before they even did anything, because it hurt the way the person was holding her. read more

I went to this store for a flea collar for my cat, found the empty case, waited in a long line to find out that there were no collars. I asked where the collars were and the woman pointed out the section for me. I found my case and waited in a long line. When I started to walk towards the cashier, this same employee told me that they didn't have the collar in stock. I asked why she had eight empty cases. I told the employee that they shouldn't be there if they weren't in stock. She couldn't have been bothered. This store is such a disappointment and it's why I go all the way to Pinole, where they don't trick you into thinking they have something in stock that they don't have. read more

I recently brought my newly adopted dog for grooming in El Cerrito. They did a great job with his bathing, nail trimming, and eye cleaning. Will definitely return in the future. read more

Have a bathroom sign displayed but not available to public. Should hide the sign of you don't want the public to use it.