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    Jelly's Place

    3.7 (95 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Jelly's Place

    Animal shelters

    Pet adoption

    Pet boarding

    Jelly's Place Photos

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    Don't let the negative reviews deter you. Jelly's place is an amazing shelter with compassionate and kind people working their hardest to take care of those animals. I had a litter of puppies that were failing to thrive and on deaths door, when I contacted the owner Julie about them she took the puppies and mom home with her without hesitation to tube feed and administer meds and fight for them to survive. She loves every animal in her care and will fight to advocate for them and what they need. Even when two of the puppies passed away, she ensured the others got the best care possible and survived. Jelly's place wants the best for all of their animals and want to find a home where they can thrive. They have many reactive and traumatized dogs from all different situations that they have to be careful about adopting out, it is only sensible they would say no if it isn't a good fit! You cannot just take a dog home without taking into account it's background and if it would be a good fit, and that seems to be the issue with a lot of these reviews. Thank you Jelly's for all that you do!

    Julie, YOU took away a chance from Cheeyoo and wasted our valuable time by making us vising the shelter for more than 2 months. 1000s of dogs just like Pepe&Cheeyoo found homes. Please don't bring dogs from other countries if you don't have good understandings and mean to help them to be adopted. Julie is barely available, incompetent, disorganized, disrespectful towards others time. She agreed to let us foster these CHINA DOGS (That's what she called them, even though Cheeyoo is from Korea, lol) but only after we visit them until they develop some trust. We visited more than 2 months, weekly. After Cheeyoo made some progress, we decided to adopt her instead of fostering 2 dogs because we learned that it is so painful to communicate with these folks and don't want to deal with them next few years while we foster 2 dogs. Julie wants these dogs to be outside dogs. We told her that my yard doesn't have fence from the beggining and she was ok with it, but when we tried to adopt Cheeyoo alone, she said she doesn't feel comfortable that we don't have fenced yard. It doesn't matter how much I can walk the dog. No fenced yard = not qualified dog owners. SHE doesn't feel comfortable that they won't have their own fenced yard, and SHE doesn't feel comfortable Cheeyoo and Pepe are seperared even though a staff who actually takes care of dogs said Pepe gets along with other dogs. They are outside all time except when they go to a crate from 3:30pm to next morning. and they get to go out to a bigger play are once a week for 30 mins. Pepe and Cheeyoo are sensitive since they are resuced from meat traders, but they aren't different than other traumatized dogs who are rescued from the same situation. Julie, who has all the power IS the reason why they haven't been adopted. Her best interest is not Cheeyoo and Pepe's wellbeing at home. She wants to keep them. Please don't even bother to adopt Cheeyoo and Pepe. They are HERS.

    happy doggy family

    I went here with a friend and it was so nice to experience. I met a cute cat her with a leg that didnt function and it was so sweet and followed ua around.

    What I felt was attitude over text
    Christina F.

    My cousin was sharing all their posts on IG and I saw they had some small dogs they got from a hoarding situation and I had been looking to adopt and give my very small dog a friend and help a dog that needed a home so I filled out an application online. I was approved and a woman called me to set up my appt for the following week and asked me which dog I was going to see. I drive an hour to them for my appt and it was increasingly obvious they didn't know who I was and no appt was even set. Krissy who greeted us was very curt and rude and seemed very irritated that we were there. I let her know we had an 11am and she asked who we were, what dog we were there to see at which time she said the dog we were there to see had an adoption hold then had us follow her outside to where the dogs were kept, changed her mind to bring us back inside to go get someone else to help us, asked us to move against the wall as a reactive dog was going to pass so we did only to then raise her voice to ask us to just sit down instead as the dog passed. Finally Michael came to help us. He was very nice, knew the dogs and said the dog we were there to see had an adoption hold but would probably be the only dog they had that would be a good fit with my small dog we brought. He was nice enough to show us a couple of dogs anyways and he was correct, they weren't a good fit but it was nice to see his interaction with the dogs and you could tell they really loved him. He did also let us meet the dog we went there for. She was a sweetheart and we would've taken her if we could have but we had to wait if her adoption hold fell through. I then asked how you put an adoption hold on a dog and he informed me that you just had to have an appointment to see the dog. At which time it was blatantly obvious the woman that called me never made the appointment as I had an appt to see her at 11. That really upset me. As we were leaving the owner, Julie asked us if we had seen anything we were interested in and we said no, the one we were there for was on adoption hold and the other two we saw weren't a fit for our dog. She was very nice and made some recommendations for a mama dog and one of her small puppies she thought would be a fit and brought us back inside to Krissy to ask Krissy to make an appt for the following week to meet the dogs she recommended. Krissy was nice in front of Julie but as soon as Julie left she was extremely rude again telling us with an attitude that they have 12 approved applications for the puppies and only 5 puppies giving us an attitude. I told her I was just going by Julie's recommendation and she told me she would text me by the end of the day to make an appt to see the puppies. I said we were also interested in meeting the mom as Julie recommended and we weren't adamant about a puppy, mom would be of interest as well but to also let us know if the adoption of the dog we went to see that day fell through. She text a couple hours after that the dog was adopted and to make an appt for the following week and the attitude came through over text as well. She said we could come Friday at 4 but it would be the last appt for the day so I replied that I could do earlier as I was off and didn't need to come so late so I wouldn't be the last appt of the day and got more attitude. I'm hoping this was an off day for her but honestly she shouldn't be customer facing based on my experience that day. It continued to bother me with my interaction with Krissy both in person and over text and the fact the dogs are kept outside in cages in the elements with tarps over them so I decided to cancel and look elsewhere. It would have been 1 star had it not been for Michael and Julie!

    Twinkie exploring backyard

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    2 years ago

    Great resource for getting your pets vaccinated! Thank you Jelly's Place!! Definitely recommend!!

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    3 years ago

    Zero stars first time here and the staff was really rude . No wonder they are shutting down soon.

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    Page 1 of 3

    Ask the Community - Jelly's Place

    Review Highlights - Jelly's Place

    You can tell that her, Julie, and the rest of the staff have huge hearts for the animals at Jelly's Place.

    Mentioned in 18 reviews

    Read more highlights

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    I am writing a negative review about Metro Dog. I initially reached out to them for boarding…read morebecause I am traveling for vacation week. About two or three weeks ago, they scheduled me for an initial assessment, where they would assess my dog and figure out the best place to put him. I told them my dog is very vocal but that is normal for his breed (hes a husky). The assessment went great, my dog did very well, and he stayed there for half a day. Additionally, I was told to get him the canine influenza vaccine, which I did. The week after, I scheduled him for doggy daycare to get him used to it. The visit went well. They told me that my dog did great. He was vocal at the beginning, but he settled in. I said great. Nothing else was said to the contrary. The week of my vacation, I check the portal. It said my dog was still on the boarding waitlist. I called to confirm that he would be boarded and checked to see if they saw his updated vaccine record. They placed me on hold for a while until the man who did the initial assessment came on. He informed me, much to my surprise, that since my dog is still anxious (he barks, which is his normal), they would not be able to board him until he has a few more visits. I am very disappointed at Metro Dog. I feel like my time and money were utterly wasted. I followed their protocol and got my dog used to this place, and they declined my boarding request at the last minute. I now have to scramble and see if I can find another boarder for vacation. I am also very disappointed at the lack of communication. If I had not called them to check, I would not have known that he was declined. I received no indication that he would not be able to board by Metro Dog. I wanted to love this place but I am so good on Metro Dog. I hope this review can help others and push this place to be more communicative, honest, and upfront with fellow clients and their fur babies.

    So happy we found this place. It's a great place for dogs her buddy really enjoys it and it has…read morebeen a good experience for social time and also looking forward to boarding when travel, great staff and location moderate prices.

    The Barkmont - This pup loves the Barkmont!!

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    We have been boarding our dog and sending her for daycare to the Barkmont for about 3 years now. It…read moreis a fantastic safe place for her and a good price given other options (many more expensive options don't even have playtime included!!). She always runs right in when we drop her off and we can tell she has a lot of fun when we watch her on the webcam. Her latest stay was 2.5 weeks and while she was exhausted when we picked her up from playing so much she is very healthy and happy. In situations where our travel plans have delayed us in picking her up, they have always been incredibly kind and understanding. We started adding walks to her long stays so she gets some individual outside time in addition to all day inside playtime. I have nothing but good things to report about the Barkmont and they make being a dog owner in the Bay so much easier. I also think they are just really good people, I heard they now partner with local pet rescues to give their foster dogs some socialization and love. Makes us feel good supporting them. Picture is from home but the boarder in question.

    This is an updated review. After getting my dog Ollie neutered - we returned to the Barkmont. I…read moreadmit that I tried another daycare facility - with not good results. At the other facility, Ollie for the first time displayed separation anxiety. The first time he did so, I thought he was just a bit nervous. The second time he had that look in his eyes that said, "do not leave me." Recently, we returned to the Barkmont. There was and continues to be a completely different response from Ollie. HE CANNOT WAIT TO GET IN THE DOOR AT THE BARKMONT. He absolutely loves the staff - professionals who are all very loving, kind and tender with the dogs. I should add that Ollie is somewhat of a higher maintenance dog - a 2-year-old 80 lb Samoyed who is an attention hound. I really like that the Barkmont has cameras so that you can log into to see how your fur baby is doing during a stay. The dogs are constantly monitored by staff who are in the various rooms - to ensure that no one gets out of line. Alot of additional services - meals, walks, bath etc. Kirk and Amanda - the owners both love dogs. They have provided in my opinion the VERY BEST DAYCARE FACILITY in the Bay Area.

    Mau House Cat Hotel - Melo & Autumn finally feeling comfy at MHCH

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    Finding Mau House has been a life-saver. We have two elderly indoor cats that can no longer be left…read morealone at home for long periods, so finding Julie's place has been amazing. In fact, when returning from a two week trip recently (our pets' first stay away from home), the two kitties looked and behaved as relaxed and happy as we could have hoped for and more. The staff took care of the custom food and feeding schedule, as well as made sure that the post-surgical collar stayed on the entire time; and our cat's head wounds healed up by the time we returned. Besides being great cat care-takers, the Mau House staff are also great pet-parent allies too. We couldn't say enough good things about how we and our pets were treated. We have booked another stay here for our kitties; and have no worries as to their well-being and care. We're so relieved. -- Thank you, Mau House!

    I have a super shy one-year-old British Shorthair. I hired a Rover sitter the first time I left her…read moreand had a terrible experience. After doing a ton of research on cat boarding in the Bay Area, I found Mau, and I'm so grateful I did. After just two stays, they've managed to bring my shy girl out of her shell. The patience and care everyone has shown in letting her get comfortable at her own pace has meant the world to me. I'll be recommending them to anyone looking for cat boarding. Just don't make them too popular that I can't get in because I'm never letting my cat stay anywhere else!

    Jelly's Place - petadoption - Updated May 2026

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