The people there made me feel stupid, like i hadn't done research in everything i needed. They had sold me the supplies in the first place and when i came back for the fish, they refused to sell it to me because a singular goldfish needs 29 gallons to itself? 29 MINIMUM! I instead went to pet supplies plus where everyone was so nice and helped me find exactly what i need. read more

We were in the area and my son wanted to go in and look at the pets and pick up a dog toy for the dog. The store was small and for some odd reason seemed to be out of most stuff. It kinda looked like they were just moving in. There were no pets to visit, just a few birds. We didn't find what we wanted so we did not stay long read more

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Absolutely horrific care for animals. Dropped my Lhasa Apso off at 11:55 for a noon appointment. By 4 pm I began to get worried so I called and was told they were almost done. 6:30 I had still heard nothing so I called again and was told to come pick him up. When they brought him out to me he was soaked. I asked why he was wet and the girl told me he urinated in his cage. I told them he had been there for over 6 hours and asked how many times he had been out to use the bathroom. They informed me it was against their policy to take the pets out to use the bathroom. Seriously!?!? How cruel! I asked if they could give him another bath and dry him off since he was covered in pee. The girl acted like I was out of line by asking and give me a super rude "yeah I guess". Long story short, don't take your pets here for grooming. There are PLENTY locally owned small businesses in Columbus IN who will treat your pets the way you would like them to be treated. If you need any references send me a message. read more

So it looks like our local Petco has gone Woke!!!!!!!!,and managed with at least one activist manager bringing about their eventual doom. I had a sister go to their store for ONE goldfish.(today 10-12-22) She was "questioned" on how big her tank was. Seems she needs a 29 gallon tank for ONE fish as this was the "humane" thing to do...(apparently this is required because this manager "feels" this way.) I researched and a 5 gallon is adequate. I called later and talked with this manager and was told that the fish have feelings and have no say on how they would live and this was their (Petco's) policy...(????????????)WTH!!!!!!!!!! And as is with these sensitive people who can't answer "logical" and "sensible" questions, and with much shouting going on, he hung up on me. Question: 1. If overcrowding is the issue (as per this persons feelings about fish), then why is every tank in store filled with many fish?? 2. As of now, I take it we may need some kind of vetting and picture proof of our tanks in order to purchase their fish ? What about feeder fish you ask?...all you have to do is tell them what you will be doing with the fish. Once answered, they will sell. RIDICIOUS ! Since when has it become anyone's business what a person buys and for what reason particularly when trying to buy ONE goldfish? GO WOKE, GO BROKE Petco's on the right path and I will help them reach their goals quickly and happily in any way I can. read more

I've always taken my pup here to get groomed and they did a good job. The last time I went, however, TERRIBLE. My poor pup came back with cuts on her tummy and her paws extremely cut up. I had to take her to the vet for medicine and help as to what to do because her paws were completely shaved down, cut up, and raw. That is not what I wanted at all!! I just wanted them trimmed not completely shaved/super cut up. I went there because I trusted them but NEVER again!! It was awful. My poor baby was in pain and did not want to walk. She didn't even want to go to the park and she loves going to the park. I mean, could you imagine your feet all cut up and raw? OUCH! I even called Petco the customer service line and they just kept saying it's going to be reviewed and nothing else. They were literally no help. So, I felt like this review would at least help some of you. But, no thank you, never going there again. read more

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We live an hour away and usually shop at the Petco near our house but they have not had the saltwater fish we have been looking for (for 3 weeks). I was in the area and decided to see what they had, they had both fish we wanted and we couldn't be happier! The staff was very knowledgeable, Tim and Chayla( hope I spelled that correctly) were outstanding! I have never seen anyone catch fish so quickly as Chayla! The store was clean, had a great variety of products for pets and prices were very fair. They also have cats from local rescues that are available for adoption. I very much enjoyed my experience and appreciate how friendly, knowledgeable and helpful the staff were. The selection was excellent even for a small amount of tanks-will absolutely be back! read more

horribleinstore customer service Isaac is lazy. he just points his finger in a general location where an item might be then has to comment that, that part of the store is not his area because he is the "fish dude" the store lost a sale that day and my wwnt to go back I found the product that I waooking for on Amazon. my friend had the same issue with this same kid about 3 months back and this Isaac kid was rude to my friend my friend told me how irritating itwas to had to deal with that type of behavoir especially from a store that he tends to spend quite a bit of money each month or used to read more

Just made my 4th trip to buy some fish, with each trip a different time of day. They get a big ZERO for service, no one available other than the cashier. I realize staffing is difficult these days, but I know there were others in the store just not wanting to help. Store manager must be a real gem. read more

I have an 11 year old Saint Bernard who has mild arthritis in his back legs. I told the groomers about this and they assured me no big deal they could handle it. I dropped him off at 11:30am, and by 6:30pm I was worried why he was gone so long. I called and was told I needed to come pick him up because he was not cooperating and soiled himself. I came to pick him up and he was half shaved from the back to his sides, his lower half was still completely long. They tried to force him onto a tiny raised table and they scared him so bad he peed himself. I went home and shaved the rest of him myself with him laying on the ground and he gave me no problems and I'm not even a professional. They will never hear from me again. I'm disgusted on how they could treat my beloved pet. We used to take my shih tzu here too and they were always snobby and took 5-6 hours to groom a little shih-tzu. read more

Petco - Pet Training Near Me - Columbus, Indiana

DO NOT BUY LIVE ANIMALS HERE! I went in for a friend for my Guinea pig who's partner passed away recently. Not only was I guilt tripped into getting two Guinea pigs (the employee said word for word: 'I hope someone comes and adopts the other one or he won't make it) so I ended up purchasing both. I got out to the car and checked on my two new friends to find MAGGOTS AND AN HUGE OPEN WOUND on one's back, and didn't inspect the other before taking it right back to the store. They said I couldn't get a refund without a receipt but they could still take them. They said it looked like ringworm, but wouldn't be treating the poor animals but gave me the option to come back and get them in 3 day. It was clearly not ringworm, rather a bite mark that became infected. They knew embarrassingly little about the animals. Absolutely disgusting treatment of animals and customers, will never go back. read more

We've recently started a saltwater tank, but have learned quite a bit in 3 months. I stopped in to is last week to pick up a few fish, and mentioned that one looked rough, suffering from ich. The "salt water expert" told me the fish looked fine. I knew it had ich, so I left it behind. I came back a few days later, and all of the fish connected to that tank had ich. It's a basic disease that affects fish. You'd think an expert would know what ich looks like and know what to do to treat it. It's just a bummer because it's the closest place that sells saltwater fish, but they have little knowledge, and again, I'm a novice with hours of research. read more

Everything is so expensive, don't waste your time. You can get better pet supplies at a more local store or even Target

This review is for Columbus, Indiana Petco. Every purchase I make her is missing parts or wrong in some way. I purchased 3 filtration systems- all missing parts. The ones they gave me to replace them upon return- missing parts. They said they can offer me $5 off. THAT'S RIDICULOUS. I also paid full price for two 75 gallon aquariums- only to realize I had been sold two 55 gallon aquariums at the price of 75s. They did not issue me a receipt this time, so they said 'we can look it up on your pals account if you don't have a reciept', so I thought 'fine' and I loaded the aquariums for return, upon which I was assured I would leave with either the product I paid for or a full refund. Low and behold- my purchase was not in their system, and I went home unhappy with my purchase, screwed and out the fuel for another hour drive to Petco. Every fish I purchased there has eventually died, in a spotlessly clear aquarium, for seemingly no reason. They blame overfeeding. Do not give this place your money. read more

Every time I go in to buy my dog some food, there is always open of perky, helpful staff to greet me. The groomers are great also. I took my dog in for his very first visit ever and they made him comfortable and happy and he did very well and I believe the amazing women in there made it awesome for him. The shelves are always stocked and the store doesn't smell like most pet stores. Not to mention the rewards program... It could use some improvement but it isn't terrible. Not worth giving anything less than a 5 star. Other reviews noted purchasing missing items, but that's not the stores fault, it's the manufacturers. As long as the store corrects the issue and makes it right that's all that should matter. read more

We brought our dog there for a haircut and a bath. When we brought her home, we noticed that her forearm was bleeding and a big chunk of her hair was missing. No body ever mentioned it to us when we picked her up. We called to complain but they gave us all kinds of stupid excuses to avoid taking responsibility (e.g., it's not their fault because Pomeranians have double coats...). so take your loved pets somewhere else. Your pets cannot talk to tell you how they're mistreated. read more

Service was terrible. We were told we had to switch lines, where we waited as a slow cashier handled one customer. They reopened the line we were originally in, after changing out the cash drawer, and the cashier took three other people who got in line after us. We pointed it out and the manager just shrugged. Worst Petco I've been in. read more

Great service every time I go in! They have some really knowledgeable staff and their grooming salon and Dog training classes make them a great "1 stop shop" for all your pet needs! read more

Friendly, available employees, animals are always clean, and the store doesn't smell! I love shopping here for my babies, I am always able to get help or second opinions as needed. The employees are knowledgeable about dog food and the animals in their store. It is also a very central location, easy to find and close to everything! read more