Tried the dog grooming for the 1st time they said 3 hours. I came back they said. Comeback again at 4:30. I dropped her off at 1pm. I won't be back here again. I will go the the there "P" store instead. read more

Terrible customer service!! I am a longtime customer of Petco and have never been treated so rudely as I was today! Sadly disappointed. read more

AWFUL customer service. The staff was extremely condescending and even raised their voice at us. When I called the store manager to discuss, even she was very very rude. I go to a different Petco and have never had these problems so the problem seems to be the staff at THIS Petco. read more

I usually prefer not to complain, stereotypes make you believe that if you complain you'll always get the same service that was once complained about. Wow, was that correct. A couple of weeks ago I had placed an online order, I initially faulted myself as I may have arrived a little too early for pick up. However, because I was with my child, and I needed to rush home for other reasons, I came in, waited in line, asked for my online order. The first cashier was respectful and understanding. She told me the order was not ready, I acknowledged that she had a long line of guests waiting to check out. I told her I'd be happy to grab the products and get back in line to show her what I grabbed. I did so, and as I returned the same cashier told me I was "all set." I proceeded to leave the store, however, I was then stopped by another employee, someone who had a very bad attitude. I believe her name was Gemma, she told me in a very rude tone "how can I help you", I apologized immediately sensing her irritation. She told me again, with attitude, "I have to scan the items before you leave the store" I apologized profusely and again, explained I was trying to help HER coworker, and basically do HER job. I was treated with attitude. I turned to leave the store and saw her immediately start trash talking me right by the front door with now who I know as her manager or shift lead. IN FRONT OF MY CHILD. I decided to give this petco another chance, as they are the only place that have "decent" saltwater fish. I saw some clownfish that were on sale for $14.99, I decided to get 2, however, noted that the "manager" took extra time to pick my fish for me. Anyways, it's been less than a week later and both fish have had multiple parasites. I have had to treat them for ick and internal parasites, what would have been $15 fish are now $75 fish with the care that I've provided. There is also no certainty that they are going to live through treatment. Never going to return, I'll be ordering my fish online, including everything else I need for other reptiles and animals that reside with me. I'm truly disgusted with the behavior and customer service at this location. I hope this place closes like the Joann's right next to it. read more

Mikayla in the fish department is an absolute gem! What an asset she is to Petco, I hope she is recognized for being so awesome! I was blown away by her customer service and fun personality...and boy she was there for us each step of the way! Our family came here for the first time today to look into buying fish for a 29 gallon tank. Our only prior experience with fish keeping, was one fish in a bowl. Mikayla was so personable and knowledgeable...with everything! From sizes, types, environments, food,care, etc- we learned so very much from her. She was incredibly patient and kind with us all, and interacted so well with our kids too! I am not one to spend so long in a pet store, but all the tanks looked clean, and well taken care of. If there were any fish under observation, it said so on the tank, and they were being cared for. We purchased 10 fish, a live plant, 2 kinds of food, and received so much help and support with how to care for our new additions to our family. I would definitely recommend visiting this location for your fish needs. Great variety of fish, tanks, items for the tanks, food, and care products...and by far the best service we have received at a local pet store. Side note, we had previously visited another well known pet store chain locally, on multiple occasions, and tanks appeared dirty, and there were many fish not doing well. That store looked far from clean. So as a recent comparison, in the same department, I can whole-heartedly say that this location of Petco we visited is a far better choice when looking for fish needs. Thanks Mikayla, and Petco for making this family experience so memorable...okay and we are totally going to take pictures and go back and show her- she can't wait to see them happily in our home. read more

Petco - Beautiful fish in clean tanks - Pet Stores Near Me - Clovis, California

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The WORST grooming experience!! They wouldn't disclose the groomers name, but the manager Sam did absolutely nothing to fix the situation for my dog. I even asked can I please email you pictures of my dog to see the damage that was done and she said no I don't need to see pictures. My dog was claimed to be aggressive they refused to continue to cut his hair. He had been there previously 2x with great review and haircuts! I even had proof of the report cards not once had My dog EVER been aggressive! I have had comments that he doesn't like the dryer and it takes longer to cut his hair since they air dry him and that's ok that's been communicated since the first day we took him there! NEVER ONE ISSUE. I went to pick up my dog to find he was completely shaved patchy his ears with bald spots, his ear hair soooo uneven my dog looks so bad!!! I get it hair grows back but this is ridiculous to say the least. And for the manager Sam to say " well we didn't charge you" it's not about the money it's about the patience and responsibility of caring for my dog. I believe my dog was mistreated hair pulling or clipper burn too close to his ear for him to show any type of aggression. Pictures to show!! read more

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Love this place for grooming the pups. My little guy was treated with love and care and always looks great after his grooming appointments.

MAGGOTS IN DOG FOOD! Manager refused to exchange the bag we bought at THIS location two days prior!! Two days ago we bought a purina pro plan puppy (18lb) bag, I opened it today to feed my pups and there was MULTIPLE maggots in the food. Maggots aren't very large so to notice so many obviously it was a lot in the bag. I called the store and spoke to a very helpful employee she told us to just double bag the food and take it in for an exchange. So we did and the manager stopped us and said we couldn't exchange it?! That's ridiculous!! Your store had a bad maggot infested bag of dog food and you won't exchange the bag?! We weren't asking for any money back or anything different we wanted the same size the same type everything just one without maggots since we PAID for it!! Reason like this is why I go to PetSmart! This petco is absolutely outrageous and needs to retrain your manager on customer service and her attitude. read more

Petco - MOGGOTS IN DOG FOOD!! - Pet Stores Near Me - Clovis, California

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Horrible customer service . Prices are too high . Not good food . Had a good brand for my cats and then they bumped the price up . read more

Horrible customer service. They close down early before 9 and leave no sign or notice of closing early

Worst cuts ever. Groomer Ruth is the worst. You explain what you want. She confirms back and you pick up something that looks awful! Worst cuts ever read more

I was shopping at the craft store next door and stopped in to see if I could find a leash to match my doggie's new collar. I like that the store had the same layout as the store I usually shop at near my home. They had tons of collars and leashes for bigger dogs, but hardly any for smaller dogs. My schnauzer is just ten pounds and the inventory all looked too big. There were three cardboard boxes of collars/leashes with clearance items, but I didn't see anything there, either. I'll have to keep looking. Nice, neat and clean store. Convenient location near Herndon and Clovis. read more

Petco - Lots of collars and leashes for bigger dogs - Pet Stores Near Me - Clovis, California

Jasmine is an amazing groomer, she's kind, patient and very talented. Our before and after pictures read more

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I like Petco because they will price match their online prices and offers. I'm not sure if other pet stores do this, but I think it's a great thing that they walk around telling their customers this. Although they have a minimal selection on bags and carriers, they have a wide variety of food and other pet necessities. Usually the store is clean but today it was a little messy and one aisle smelled heavily like dog urine. It was cleaned up but the smell was very pungent. Made me want to leave right away and we did. :/ read more

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business hours need to be updated. We drove from the mountains just to find it closed at 8:15 pm.

So this Groomer Steven H cancelled me for being 10 minutes late. 5 of it was standing in line waiting to be let in the groomer room. Another 5 was standing in the Grooming room watching the groomers groom and pointedly ignoring me. Wtf. It is impossible to even get a grooming reservation and this a$$ hole tells me I'm late and that's why my dogs can't be groomed. I'm confused here - I've been coming here monthly for a year and on regular it takes roughly 4 hrs for our dogs to get in and out. This seemed like a cop out excuse for over booking. I've got a doodle and poodle and I was a repeat customer! You've lost me for life. Anyone want a good groomer? Go to Blackstone & Ashlan. They do an amazing job and my dogs know them and love them. They all know my doodle (who gets groomed more often) by her name. This is the second time ive been burned by this location. The first time I had a rescue that got parvo at 4 months old. He was a beautiful shepherd mix and the sweetest thing in the world. At 1 years old, however I could not walk him on a leash for the life of me. When I showed up for his first training appointment they kicked me out saying he had parvo as a pup and we are putting the entire building at risk. Even though we had a certified letter from our pediatrician that he had it 6 months prior and he was not spreading disease. These idiots running the show are a$$ holes. Save yourself the misery and go to ANY OTHER LOCATION. read more

Petco - Groomer canceled me for being 10 minutes late - Pet Stores Near Me - Clovis, California

If I could give this Petco a -100 I would do it because they have the worst customer service in the pet grooming and the groomer's name was Michelle she's horrible and don't take your dog there to waste!! The manager Vince doesn't know what he's doing he dresses in regular street clothes he's not professional and all they do is make you reschedule make up excuses like everything is your fault and you're the customer so don't go there stop while you can. read more

Poor customer service. Refused to provide service once I got there. Unaware that calming aids are not allowed but my dog is 1 year old bolognese. Got him calming aid due to him getting excited and has the tendency to hump on people. We usually give him baths and brushes his hair but he was always calm even without the calming aid. It seems like the groomers are lazy and just wanting to their 8 hours of work without actually working. I am not recommending this location. read more

Petco - Photo - Pet Stores Near Me - Clovis, California

For the past year we've been brining Bonnie in to get groomed by Harrison and it's been the best! Harrison is the nicest and really takes care of our dog, we wouldn't trust anybody else with her. read more

Petco - Pet Stores Near Me - Clovis, California

We have had only great experiences with the groomers at Petco. Jean does such a great job with our labradoodle, Gatsby! We've taken Gatsby to other boutique-y groomers, but definitely prefer Petco. read more

Petco - Feelin good after a fresh cut - Pet Stores Near Me - Clovis, California

Inconsistent on what they carry. My last 3 visits they have had no frozen rats. And most of their stuff for snakes is only suitable for a really small one. This review is based solely on a snake owners perspective I haven't gotten anything else from their store. I will clarify though, one of the 3 times they didn't have frozen rodents was because their freezer broke so they had to throw everything out, s*** happens and they couldn't control that. read more

Petco - No frozen rats/mice again. 5th time in a row this has happened. - Pet Stores Near Me - Clovis, California

Today was our first time bringing our dog for a spa day and well it was not anything what we had hoped for. We paid extra for a de shedding service and after picking up our pup and getting home from our short ride my shirt was cover in hair so maybe it was a To go package. Secondly thing is we expected our pup to smell absolutely amazing and that was definitely far from what we received. Last thing his ears were still slightly dirty so overall our experience was a big 1 star :( read more

Lazy workers. If you're supposed to be open until 8 you should be open until 8 not locking door 15 minutes beforehand, even if it is slow. You're getting paid to work not sit there with the doors locked for 15 minutes until you're able to leave. My husband and I went to go pick up some food for our pets as we had just ran out and wanted to make sure we had food for them in the morning. We arrived before they were supposed to close to see a blond worker unlocking the door to let her friend in and then immediately closing and locking the door again. As soon as she saw us there she hurried away so we weren't able to get in. Awful. If I could give 0 stars I would. read more

Debbie was really gentle and patient with my puppy's first nail trim. My puppy was super scared and even needed another groomer to hold my puppy. Will be using this store as my usual groomer. read more

Petco - Pet Stores Near Me - Clovis, California

This is for the grooming staff working 04/08/2023 @9:30AM: It was my puppy's first time at the groomers, I had scheduled a bath and cut. The front desk lady had no patience for us what's so ever, I had concerns and questions as I have never owned a dog before. Her facial expressions spoke for her and made me feel like I was bothering her and I should just be on my way out then wasting her precious time. I got as far as asking one question. Answer which I understood and agreed to. Informed them he is a very hyper and excited puppy. Felt uncomfortable to ask anything else as I was just getting stared at as if I was crazy or an alien. I was very hesitant on leaving my puppy with them but I did as I trusted that they could be professionals since they work at PetCo. I signed the waiver and was told by the tech that I would get a call in 1-2 hours as soon as he was completed. I dropped him off at around 9:20am something since his appt was at 9:30am. I verified my phone number which was correct. I went to run some errands. I became very worried as the clock was telling me 3 hours had passed. I decided to call at 1:12pm, called 3 times and no answer. Finally the 4th time was answered. I asked for my puppy's update, the lady on the phone told me he had been completed a while ago and sounded confused so she asked me if no one had called me. I was very frustrated but didn't say anything other than asked how long ago had he been completed. She asked someone else who gave her a quick response for the answer she gave me (I could hear) She told me he had been completed a while ago BUT the tech had noticed some hair in some areas and decided to retouch him. I became very irritated as I could tell she was lying to me. I head over get there at 1:20pm check my puppies ticket which stated he had been completed at 12:20pm, I request to have my puppy back I could hear a loud painful cry when she was back getting him. I moved to look through the window and she comes out with my puppy. He was not acting like himself, he was very calm which has never been for the 5 months he has been alive. I request a copy of the waiver I signed and they refused. I go to pay and request it again and same excuse to not give me a copy. When in the car my puppy's eyes kept closing and opening like if he wanted to sleep but would try to stay up and move, but wasn't able to stand by himself. We got home and he just laid on a corner, wouldn't acknowledge his toys or our home like he normally does with all his energy. That's when I realized they most likely gave him a calming chew which I did not agree to or was informed, if this is on the waiver I was not given a copy to read it, nor given time to read it before I signed. He did not being to act like himself until around 6:30pm. read more

So, I just moved to the area. And unfortunately with the pandemic, we avoided taking my pup in for her usual grooming for a few months.... until she got super matted. I mean horrible. My Ella had an appointment with Jean, who was wonderful. Very informative, knowledgeable, kind and most importantly- honest. Obviously with Ella being so matted, I was worried sick about how she'd do. Jean kept effective communication with me about Ella while she was there. And when I picked her up, she went over every detail with me. I felt very bad even making a groomer deal with that, so I'm just grateful Jean was able to successfully get the job done. I will go to NO ONE ELSE in Clovis from now on. :) I would definitely recommend going here for grooming. The prices are reasonable, service is amazing, and they go a great job. Thanks Petco! read more

I visited this particular Petco during the weekend of its Grand Opening. The store is on the small side, but very beautifully arranged...and definitely shiny and new. That being said, there were no greeters welcoming customers to the brand new store (something I've never experienced for a grand opening), and very few employees inside available to assist customers (I didn't see anyone until I made it to the check-out area--which is a very strange and modern set up--which appears to have been designed more for style than for functionality). As a cat owner, I wasn't feeling the love. Half of the store is dedicated to dog supplies, which I would absolutely LOVE if I had a dog. Approximately a third of the store is dedicated to miscellaneous pets (birds, reptiles, rodents, etc). Oh yeah.. if you happen to have a cat, keep walking towards the far back left corner, which is the only area dedicated to the felines. Selection was minimal and prices (especially for a grand opening weekend) were not any better than the Petsmart down the street. I thought their "litter refill" station was funny, but a bit gimmicky, and think that space could have been better used to provide more selection. To put it in perspective, the entire cat section could fit into the area dedicated to "natural" food for dogs. Maybe I'm wrong, but I thought grand openings were new stores' opportunities to put their best foot forward.... Maybe they aren't fully staffed yet...and maybe this store is stuck with national or regional pricing. To make sure my review is fair, I will wait for a while, watch the ads, and give Petco another chance to impress. As of today though, the poor selection and mediocre pricing will not lead me running back the next time I need to stock up for my pet. read more

Prices are on the higher side, and the store is surprisingly not that large. I have a rabbit though, so you probably will have better luck if you have a cat or a dog. However the customer service was very nice and pleasant. 3.5 stars. read more

Okay... I am an avid pet lover and am not the PETA type ... But if they visited this store today, they would have had a field day. FISH DEPT. Lots of dead Fishies tanks super cloudy, many of the tanks seemed to be experiencing filtration failure. SMALL MAMMALS: they have hairless Guinea pigs. I am pretty sure there was more poop in their cage than bedding. They had food and water at least. All the cages looked as if they had not been cleaned in quite a while... REPTILES: so .... Chameleons require a humid atmosphere. There was no humidity in their tank and the drip system to add humidity was empty. They were super dry, had little water. They were very active and searching for food or something. The bearded dragons had very little water... It's sad really. I mean if they don't know how to keep animals healthy, how can they expect to sell pets or educate pet owners? Maybe they should pick up one of their little pamphlets on animal care... read more

My local place to pick up all my pet needs(obviously) but friendly staff always quick to assist

I don't what it is about the Grooming Dept or if it is the store itself, but for the 3rd and final time, they DID NOT inform me of the cancellation or change to my appointments for my TWO dogs. I pay a lot of money and tip generously to get my dogs groomed. And again, you guys failed to let me know a change of date and time, and cancelled my appointments. I drove all the way there, working the night before, to care for my dogs, and you couldn't even inform me that it was cancelled or changed. I will be informing Corporate via email if there is one... I'm very much upset. PetsMart has been a lot more professional and I have never had a single issue with them. read more

After several years of taking our 3 dogs here for grooming we have had enough. They cannot seem to keep groomers on staff as they change constantly and subsequently so does our dogs styling. The final straw though happened this morning when they cancelled our 8:30 am appointment at 8:15 am because the groomer has jury duty. The kicker is, they scheduled us for 8:30 this morning because on Thursday of the last week they cancelled our appointment with less than 30 mins notice. We have to make plans around work to get our dogs in and we cannot continue to be jerked around and waste time and money trying to do business with a company that is very unorganized and has no respect for our time. read more

This place had very poor customer service skills when it comes to their employees. The only reason I am giving this a 2 star and not a 1 is because Larry was very professional about the situation. We went to purchase an item that didn't have a tag and was mislabeled. They didn't want to honor the price and the cashier Zach was extremely rude and unprofessional. He claimed that we had a bad attitude when explaining that the item was marked a different price. He proceeded to smack his lips and roll his eyes at us as we were leaving and gave a stance when asking for his name with attitude. This made me ask for the manager because I am not going to tolerate someone that acts like that with their job. I work in retail and this is never how you treat your customers!! When the manager came, instead of helping the two customers that were in line, Zach sat there and was looking and listening to my conversation with the manager from a distance. If there is one rule with retail it's THE CUSTOMER COMES FIRST!! ZACH should not have been listening to the conversation I was having with the manager on the side. Instead zach should have been helping the other two customers waiting in line. We will never come to this location nor will we go to any Petco with this type of service. Thank you Larry for your professionalism but Zach you really need to work on your customer service skills because you won't get very far without them. read more

Thank you Laura for going the extra mile and providing superb customer service! I was worried I wouldn't get to pick my goldfish but Laura was awesome! Right when I walked in she greeted me with a smile, asked if I was looking for something in particular and introduced herself letting me know she was there to assist me if I had any questions. I've been to other petstores before where they would not let you pick the fish but I was not disappointed here. I picked out 10 beautiful goldfish for my mini pond! I'll upload pictures soon. Super excited to put the fish in their new home! Thanks again Laura for the superstar service. I'm definitely recommending friends and family to this petco. read more

Petco - Without pond pebbles. - Pet Stores Near Me - Clovis, California

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I have gone to this particular Petco store for several months. Used the grooming services. In my opinion the grooming service is mediocre at best. I do a much better job grooming my dog! They are very expensive. They wanted to charge $15 to cut and buff my dogs nails...hmmm Recently I paid for Puppy training classes. I was told someone would call me to talk to me about my puppies training needs. I received no phone calls for 4 days. They had given me a calendar showing the puppy training class times. So I called about 1 hour before the class to ensure they knew I was bringing my puppy, and to let them know it was her first time. I was told the trainer was at lunch, and would call me if there was any issue. So I showed up when the class was scheduled. Come to find out that the trainer was giving a "private" training class to some other first time puppies. She said to me, "Oh, you did not get my message. I called you and left a message that the class tonight was 5:30 PM to 6:30 PM. I said, "No, I did not receive any calls. I called about 1 hour ago. I did not receive any calls after that." She replied, "Oh, that's right I called and your voice mail box was full." Hmmm....that's funny... cuz I do not save voice mail messages. My cell phone is the only phone number I have, and it records every phone number that I receive calls from whether a message is left or not. So, I asked why she was giving a private class when the calender shows it is a group class? They advertise when signing up that if your dog needs private one on one attention that another date and time can be arranged. Hence, meaning the classes on the calender are for a group of dogs. Reluctantly, she offered to work with my dog at 6:30 PM after she was done with her current private class. I was very turned off already by her dishonesty. I do not want someone training my dog who does not want to train my dog!!! I decided to get a refund and leave. When I got to the register to get a refund, the person at the register had to call for a Manager. I asked if it would be long. The person replied, "I don't know...I only have one Manager tonight." Low and behold the Trainer was the Manager..... hmmmm Not a very good Manager if you ask me. Certainly cannot time manage well. Might I just say the girl working the register was also very rude. Needless to say that I will not be returning to this store. read more

Grooming department has the WORST customer service. They argued with me because I got inside the grooming center at 9:07 when. My appointment was at 9:00. The front doors were locked and they were late opening the store and somehow that was my fault. Brittany and another employee argued with me until I was so frustrated that I left. This place has the absolute worst customer service and I will NEVER take my dog back there. read more

I took my dog for grooming and wn I pick him next morning I saw he had 4-5 cuts on his stomach area . Went bk to show them and there answer was it's a rash . They did gave me my money bk but I would never take my baby there never again. Poor thing is still not fully healed. And they never cked bk on him to see if he is ok . And this was the grooming manager who did job on him . read more

Petco - Pet Stores Near Me - Clovis, California

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I have found Petco to be excellent! The customer service is great. Everyone I have encountered has been helpful and knowledgeable. I have taken a dog training class and it was extremely helpful! I have a small dog with anxiety and the trainer understood and helped us both deal with his issues. I have also used the grooming service and the groomer was very patient in dealing with my anxious little guy. read more

Petco - Pet Stores Near Me - Clovis, California

Every time I pull up to Petco grooming in Clovis with my two black labs, they become excited and can't wait to get out of my car to go into the store to be groomed. The groomer, Tabitha is always cheerful and polite. My dogs know her by sight and love her. I have always had excellent service, I have one of my dogs deshedded and I highly recommend that option, it really helps If your dog is a prolific shedder. The last time I picked up my dogs, the female had a cute bandana tied around her neck. They may not be the cheapest groomers in town, but the excellent service is worth it to me. read more

Moses us 3 1/2 years old and petco in Clovis Ca is the only place he has been groomed. Stevie has done the best job to date. Moses looks great. Thank you Stevie. read more