Tiffany is doing an excellent job running the grooming department. My pups are super special and each have quirks. Regardless, the groomers make me feel confident that they'll give my puppies love and attention. Quinn always lets me know how the appointment went, which is super reassuring . Not to mention, Tia in the training department, did the best job with our newest addition. The puppy training class made a world of difference. I'd highly recommend the Cibolo Petco. read more

My Pug named Peanut absolutely loves this place! Love that they have seasonal treats, toys, and outfits, this is my go to place for anything for my pup! read more

Petco - Pet Stores Near Me - Cibolo, Texas

Terrible customer service. You call to ask if they have a product and your met with attitude because the are sooo "busy" at a pet store they can't multitask or just not answer. Not give attitude. read more

I went to buy a fish. I already have a tank and just wanted a fish since I'm leaving for college and can't have big animals. I went to buy a betta that was on sale for $2 and when I went to cash out at the register the lady said I could not purchase the fish(that they have living in a plastic cup on a shelf) because I did not have a heater and a heater would provide "a long life span". But when the fish sits on their shelf for months they don't seem too concerned about having a heater or a gallon tank. read more

Your groomers need an attitude adjustment. I had a doctors appointment pop up at 10:30. My dogs groom was scheduled for 10:45. We walk in about 10:15 and since it's his first time, I assume there's paperwork and I need to send his shot records. The first thing out of her mouth is "We cant take him. There's no kennel space." I explain why I'm there and why we showed early. I explain I have an appointment I need to go to and she tells us while with every bit the smart attitude you'd expect from she/them (that's on the appointment reminder), "Well that's why we tell you guys to make it at a time you can show up because I'm fully booked." Ok. So you assume in the next 20 minutes that everybody will show up and pick up their dogs on time? And you guarantee that you'll magically have the space for my old 11lb dog? Pull the video. She had an attitude from jump. I don't want to leave him with that nasty troll anyway. read more

Took 15 minutes for the groomer to ask a manager if they could groom him because according to her although he just got his shot his rabies shot that he just had not even three weeks ago had no expiration date. Then comes back and tells me she has to call and verify he had his shot like I am out here running around faking documents that you are look at in your hands. The initial conversation started by her telling me he might not let her groom him since he hadn't had it done before even though he allows me to do it. If you do not want to do it or have no clue what you are doing then say that and stop wasting peoples time. read more

Petco - Date he received it and expiration date next to serial number. - Pet Stores Near Me - Cibolo, Texas

Petco on Cibolo Valley Drive - Their customer service is amazing. I want to recognize Tia for her incredible customer service and professionalism. She goes out of her way to provide the best service possible and tries to learn the names of her customers. She is amazing! read more

As first time puppy owners with a high-energy puppy, there were a lot of things we didn't know. Tia B. was an invaluable resource in getting both owner and pup on the same track! She worked to help us practice positive reinforcement. We did the 6 week group session of Fundamentals training. We learned basic commands, and we were taught better ways to deal with my pup's crazy energy that used to come out in lots of barking/ jumping/nipping/attention-seeking as well as how to help teach him impulse-control. We've noticed a difference in his behavior and overall demeanor in public and it's all thanks to Tia B. from Petco! read more

Petco - Buddy's Certificate - Pet Stores Near Me - Cibolo, Texas

Online it says that they accept walk-ins for nail clippings. I go in and they say they aren't accepting walk-ins right now. Customer service. Will never walk in there again. Would rather go 15 extra minutes to a Petsmart. read more

Went to Petco and they literally had nothing in stock, no dog food practically, barely any treats... Just dog clothes. Not exactly helpful. Too many empty shelves read more

Petco - Pet Stores Near Me - Cibolo, Texas

I've only been here twice but I have to get on here to let the people know that Jonathan has the best customer service I've ever experienced, he went above and beyond the first time I went and then the second time was just as great! He's becoming a good buddy to help me out with my pet needs and to also have a nice chat with. This place also sells products that I've never seen in other pet stores like "native" and I am super pumped about it. Thank you petco and Jonathan read more

I walked in today for a nail trim at 5:39pm the store was completely empty because of the weather. The lady said no walk ins past 5:30 yet there was no one waiting for an appointment. Also, you cannot just book online for an appointment for only a nail trim or grind. Seriously people, the place was empty it takes not even 10 mins for a nail trim. I will be taking my $$ elsewhere. Get it together. Will not be back. read more

Really appreciated Michael for being kind, funny, and knowledgeable in helping us get a fish. Made the experience great. read more

Petco - Pet Stores Near Me - Cibolo, Texas

Do not waste your time or money for pet grooming. We brought in my 2 small dogs for the normal clip/wash/nails etc. package for each dog. We moved back to Texas a few months ago so our dogs shot information was partially with our new vet and partially with our old vet. I did call the old vet and they said they did email our shot records to Petco however the groom department said they hadn't received anything (which is very possible) . On our Petco profile my husband also added Vet name and contact information since we're unable to find the shots all prior to our visit. Visit day 1. The pet folks were unable to find that information on profile and were very rude about it. So we had to reschedule for the following day. Spent the next minutes making sure all the vaccination information was current with Petco for the following day appointment. Visit day 2. Instead of normal $50-60 per dog bath/nail etc. they up charged with additional non sense I did not request and did clip one of the dogs nails which is a big deal since that dog has long nails. Next surprise was this 100-110 visit ended up being closer to 200 dollars due to these meaningless up charged services. The hair cut for both dogs is so uneven they both will have to be re-clipped. The dogs smelled nice but that seems like the only thing that happened. My husband called back and spoke with manager. Maggie or Megan (not sure on her name) did not provide any reimbursement for the horrible haircuts instead she offered us to come back and let him speak to the head groomer which explained what they "did". Nearly 200 for two small 9 lbs. dogs was a discounted charge. Save your money find a local groomer that is polite, cares about service and the quality of their work. Very disappointing. read more

They were understaffed in grooming but were great with my puppy. Really good people. And very good with dogs.

GROOMING has horrible customer service: after coming to this location for grooming numerous of times I have had a good experience until the groomer Keith messed up on my yorkie, I'm not sure if he was having a bad day but he should not have been working with dogs that day my dog returned home extremely itchy and did not smell fresh which has never happened before after years of grooming and the bandanna that was tied around his neck was so TIGHT that I had to cut it off of him!! The manager a young Caucasian guy with black hair and glasses I believe his name was ( Edwin Cal) was horrible he DOES NOT need to work there he made the situation worse by not letting my dog be groomed over or even give me my money back he also claimed that he DOES NOT CARE if we tell on him to his boss or corporate because they are not going to do nothing to him and he will still have this job. I'm so disappointed and hurt by Petco customer service and how myself and my dog was treated at this location. read more

Bad customer service went to use restroom while shopping. They are not available to customers, one of the covid rules. So if they are so afraid of covid why are we good enough to buy stuff but not provide your customer with facilities. We will get our pet needs some where else. Don't waste your time store is a mess difficult to find items and not well stocked. read more

Dishonest. Seemed to care more about money than my dog's health and safety. I took my dog to get groomed here. When we picked him up we were told he did not like having his nails cut. The next day I noticed my dog cry when we grabbed his paw and that one of his nails was totally cracked all the way up to the nail bed. I felt very angry that they didn't say anything about cracking one of his nails. It's no wonder that he didn't want them coming near his paws. If we didn't find it he could have got an infection. That's not okay. They seemed to care more about looking good than being honest or caring for my dog's safety. They also added services to his grooming without mentioning that it was going to be an extra $30. Granted, I should have asked before leaving him, but it still felt like a sleezy scammy tricky business practice. Even Chipotle lets you know that the guac is going to be extra and makes sure it's okay before piling it on. He was clean and soft afterwards. He smelled really good and was trimmed nicely. No complaints there. The whole reason we brought him to PetCo was so that he could get a safe nail trimming without being hurt. Didn't get that. Now I wish I would have just done it myself and saved the $60, because he would probably be in less pain now. I can't trust this place if it seems like the employees care more about making money than honesty or my pet's well being. read more

Had my dog nails cut here. Paid 22.00 which I thought was a little high but don't mind pay for good work. I should have checked when they we're finished but I didn't my mistake. I got home and checked her nails later that day and they didn't even cut some of her nails. Will not be going back and very disappointed in their work. read more

Kayla was visiting from another location..she did 2 of my dogs.. she did the mini makeover...and did so good with them.. they didnt seem stressed at all when she was done. I saw a sign that said they were closed tues and wed..?? Is that all petcos? read more

The grooming service needs some help! Previously made an appointment and was told groomer had COVID and cancelled all appointments and was told that I would be contacted and receive a free grooming. Two months later and no contact and when I call for an appoint the phone automatically hangs up. Totally unprofessional and lacks any kind of customer service! read more

First time here for a nail trim. I will say that all the gals were very friendly. I had Lauren, who was so kind but my dog's nails didn't look much different than when I brought him in. She barely tipped them. I'm not sure if she's new and cared to cut but it was a waste of a trip. Disappointed. read more

Still a great place to take your animals and meet all your pet needs! I have read previous comments about the staff not being helpful, and I must say that, we have only ever experienced great things at this Petco and customer service has always been friendly and helpful. We recently enrolled in dog training classes and are at this Petco on a weekly basis. We have never seen any mistreatment of any animals from the staff, only shared loved for animals and sincere affection for the animals. The dog training is awesome and Katie is fantastic! She listens and is very patient. She offers a very relaxing atmosphere and will answer any questions and will help cater the learning experience to any behavior/trick you would like to teach or unteach your dog. Our dogs' behaviors have greatly improved! They listen better, are more obedient, and extremely attentive to us now. We have learned how to communicate to our dogs, and wow, has it made a difference! We have taught new commands and have reinforced some basic commands such as, "sit" and "stay", but most importantly, we have learned how to get our dogs to be attentive to us no matter the environment. Their behaviors that we did not approve of at home have improved to the extent of becoming non-existent, now that we know how to communicate our expectations to them properly. Our dogs enjoy this class as well and love going to this Petco, where they are greeted with lots of positive affection and cookies. read more

Went in today after coming in a week ago to see a red eyed skink they have for sale. Last week the skink wasnt visible so I asked questions about it was reassured it was in there and decided to come a few days later to see it after doing my own research at home on them. I came in today and spoke with Ashlyn the store manager about it since it still wasnt visible and the tank light wasnt on either. I asked if I could just see it through the top, specified I didnt want to handle it since I had read they dont care to be handled. She then said I could not see the Skink unless I guaranteed buying it. What pet store or anything associated with the distribution of animals refuses you to see the animal you are interested in without guaranteeing before seeing it that you are going to purchase it, especially being a 250$ skink? The manager was very condescending to me, so I walked away from the situation and tried to speak with another younger employee male with long hair and had gave him the reminder I was in just days ago and talked with him about the skink and was in fact interested in it to which he then went back to the same girl Ashlyn and came back and rudely said sorry we cant help you and when I asked why or how it made sense to not allow a customer to see the animal before the purchase he just said "thats store policy Ill lose my job otherwise". This store manager, as she claims, disgusts me as someone whom works and cares for animals and treats people with the lowest amount of respect. read more

The vetco here is so inefficient and impractical. For some reason they schedule their appointments 7 minutes apart despite the fact that it takes them at least 15. Now the line is completely backed up & you're waiting for over an hour for a 10-15 minute appointment. The model is simply inefficient and I feel bad for the tech in the front that has to deal with all of the angry customers over something that the business/higher ups decided. Just go somewhere else, I waited over an hour because of their inefficiency & my dog had an awful experience since there's like 3-7 dogs all waiting in that little area. read more

Completely disappointed by this place. And after the third try I promise you I'll never go back. Try your small town groomer first. I stood at the desk for at least 7 minutes while at least three groomers made eye contact and no one came out. Maybe they should assign someone to just handle customers. Maybe I'm being petty but it's my money and I can be petty if I want. I expect a certain level of service and this ain't it. read more

I take my chihuahua here to get groomed. She is very shy and doesn't like anything to do with grooming but Valen & Kat are always very patient with her! My chihuahua always comes home looking and smelling amazing! We take my stepmoms basset hound as well who loves going and getting her nails painted! Overall this is a good store with friendly people. They can be a little slow Getting to the register but they always greet you with a smile! There was one female groomer who I did not think treated my chihuahua well but I won't out her here, go for Valen, Kat, or Vincent. read more

Found at least 100 cans of expired dog food..it was mind blowing. Do not go to this store

Quick and professional My pekingnese was cut and shampooed within 1.5 hrs. He looked and smelled geeat afterwards. read more

I've taken my dog here for vaccines and won't be going back to the vetco due to the vet saying my dog was going to be at least 50-60lbs (she's a pug Chihuahua mix) even though she looks purely pug and it said what she was on the paperwork. Clearly they don't pay attention and don't know their breeds. I still can't figure out what breed they thought she was. So besides the vetco experience, the store is very small so they don't have tons of selections. Workers are usually quite friendly. read more

I'm extremely concerned about what I just saw in this store. While checking out I noticed the groomer being extremely rough with a small dog on the grooming table. The dog understandably was slowly moving his head away from her and she grabbed the hair on top of his head and jerked it back to her. The dog cowered and the groomer laughed. I'd recommend looking elsewhere for grooming. read more

When We picked up our dog the first thing we noticed was how scared she was. She has never had any problems before. I then noticed all the long spots and began to see the poor quality of the grooming. I then asked the employee if there was any notes of her having any issues during the grooming. She replied I don't see anything but let me ask the a manger because all of the groomers have left. When the manager approached one of the first things he told me was that I was a liar and she looked fine and I wasn't going to get a discount . I never once asked for a discount I only asked about the well being of my dog. I was not concerned about money I was concerned about my baby. I replied excuse me!? He told me that I try to pull this all the time and stated I had been to another location I had never heard of. The last time I took my dogs was in July and had only taken them one other time prior . Both of which were not the location he stated. At this point he was blatantly disrespectful . I asked for the contact and name of the Gm . He wouldn't give me the info. He did tell me his name was Evan. I asked him why he was so shaky and hostile. He said he wasn't but even the other employee looked and tried to hide her laugh at his clear shakes. I had some words I really wanted to express him being a manger but kept them to myself with the kids present. I was more than upset with Evan with the attitude and name calling in front of the kids. Now if you want to talk about frustration from the money side. Was quoted one price initially by groomers for him to charge me way more. I assume it was an emotional reaction on the mangers part. Only thing I complained about was he closed the transaction so fast and aggressively he didn't give me the opportunity to tip the groomers. read more

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This petco was great. They did all three of my dogs for a great price. Definitely worth every penny!

My Golden Retriever has been getting groomed there since she was a puppy. She's a great dog but can be a little hyper and their always so good and patient with her. Vincent has cut her the past two times and he's great! I go to Petco for all my doggies stuff and I'll never go anywhere else. read more

I have never used them as a groomer. This review is strictly about store service. I took my daughter here at 8pm to buy a hamster and all the necessary supplies. We looked at the hamsters and all the supplies. Picked one out and looked/waited for help for 20+ mins. No one ever helped us so we left and made our purchase at petsmart. Btw as we left the cashier thanked us for coming to which my hubby replied we were going to make a purchase if we'd gotten some help. They didn't care and we ended up spending $100+ at petsmart, not a great way to keep business. read more

This is a review for GROOMING: My poor old 14 year old dog needed grooming. She had had a bath at the vets 2 weeks before this, so she wasn't a mess or anything. When I set the appointment up I explained that she was old, and that she had problems standing for long periods. They told me that that would be a special appointment for 8:15, to make sure that she can get in and out quickly. They said it would be the "manager" doing her. She needed a sanitary shave because of incontinence issues. She finds going in the car very stressful, and when I got there the "manager" of the grooming said, oh, no we can't do her. I don't know who you talked to, but we need 2 people scheduled. There was no-one there but her and 2 other groomers doing *nothing* and I got the feeling that she just didn't want work at all. I got the feeling that there were some major work culture issues with the grooming area. She said "we are just thinking about what is best for your dog." What BS!!! Wasted my and my poor dog's time. DON'T WASTE YOUR TIME LIKE I DID!!! read more

I am not very trusting with my fur babies. However, everyone here was so nice to them both and took such great care of them. Neither of them seemed a bit put off by getting groomed. My 11 year old pug was so soft afterwords. They did an excellent job. Thank you! read more

I just got Sweetie last weekend from "the pound" in San Antonio and she really needed to be fluffed and buffed! Rachel did a great job! Sweetie was so soft and smells great! read more

Recently moved from Arizona and they were able to transfer all of our pups grooming info from their old system into the new . Did a great job on his bath , shedless treatment and nails ! Only reason for 4 stars is it took me 3 try's to make the appt , when I finally got ahold of someone I was on hold for almost 15 minutes . I think it's a new location so it's very nice ! Smaller than I am used to but we've gotten what we've needed on our visits . read more

Very friendly and helpful. They took there time and treated my pup with love especially since he was scared. This was the first time my pup has been professionally groomed. Will definitely be back. read more