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    Petco

    2.8 (175 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

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    Reviews With Photos

    Grooming by Vanessa at You're Halsted location

    Horrifying Experience at Petco Grooming - December 19, 11 AM Just before Christmas, I wanted my fur babies to look beautiful for the holidays and the New Year 2025. I had a truly horrifying experience at Petco on December 19 when I took my two dogs for grooming. I was booked with Vanessa, who I was told has 30 years of experience. She even assured me herself that she'd been working there for a very long time. This gave me some comfort as it was my first time trusting this place with my two fur babies. I was very specific in my instructions: just a basic grooming, please clean them up, and do not touch their tails. I wanted their tails to grow out fully and emphasized this multiple times. My plan was to see if I liked her work so I could decide on a new groomer. However, the results were nothing short of disastrous. When I picked up my dogs, I was shocked. Their grooming looked unprofessional, careless, and far from what I expected from someone with such experience. Worse, Vanessa avoided me completely--she rushed to the back of the grooming salon without saying a word. It felt like they knew the work was subpar and just wanted me to leave quickly before I could fully see what had been done. To make matters worse, they handed my dogs back to me without their harnesses, as if they were trying to rush me out. What horrified me the most was witnessing one of the groomers slap a dog hard on the temple. I felt the force of it from where I was standing and couldn't believe what I was seeing. I was so shocked that I immediately reported it to headquarters and filed a complaint about animal cruelty. If no action is taken, I will escalate this to the news because no animal deserves to be treated this way. After bringing my dogs home, I noticed they seemed uneasy, as though they'd experienced something traumatic. As pet owners, we know when something is wrong with our animals--they speak to us in their own way, and it's our responsibility to listen. I urge anyone considering this location to think twice. Our pets deserve love and care, and this experience was anything but that. Please be cautious when choosing where to take your pets for grooming.

    This review is for the dog trainer, Alina! She is super patient, kind, and knows her stuff. Because the training area is small, I was basically in a semi-private lesson with only one other dog/owner. My pup learned so much! And at the price for 6 weeks, this is the best training deal in town! Thank you, Alina!

    Molly S.

    I took my dog here for grooming and when I picked him up, his nose was bleeding. I asked them about it and they said he must have licked it too much (??). Of lesser concern, I also mentioned he had two mats behind his ears, and was told they'd brush out. The mats were still there when I picked him up. They did brush them out after I pointed this out, but after nearly three hours, I'm confused why he was still damp with mats behind his ears (especially given that I paid for an additional thirty minutes of brushing). The grooming was sub par, but the injury to his nose and their failure to mention it to me is inexcusable.

    Cutie looks so dapper with his new hair!!
    Lyndsay B.

    They did an incredible job with my babies cut. We had a bad experience at pups pet club and it's beyond refreshing to have a safe place for Ezzie to get his hair cut at!

    My pooty getting clipped up
    Molly B.

    We normally get our Shih Tzu groomed closer to home, but she's quarantining at college with her big sister. Chose this Petco in a clutch. I was very nervous, because we build relationships with the folks who deal with our dog. I was pleasantly surprised by the service my daughter received when she took our cutie patootie to get groomed. There were only a couple downsides. One, calling to confirm the delivery of vet records was difficult. Petco sends you a text & email saying they need the vet records. When I called grooming, I literally was placed on hold for 15 mins. I had to hang up. Call back to the main line and ask for a store manager to go into the grooming section to find out how do I get the info sent. Two, there was a separate charge for matted hair, which I found weird. I'm used to paying $60 for our dog, so this itemized bill was weird. I would've respected just getting a bill for $60. Especially, considering my dog literally only had some mat behind her ears. Overall, my pootykins has a good visit. We will go again. My daughter said she even found a specific groomer she liked, after watching a few of them work.

    Erika K.

    This is a review of the PET GROOMING at Petco. I made an appointment online a day or so before which was super easy and quick. I brought my dog Lucy in, who can get really anxious with grooming (especially with her nails) and warned the staff of these tendencies. They were confident she'd be fine and got me out the door. I picked her up about an hour later and was delighted to hear she was (almost) an angel! They were able to get ALL of her nails clipped, teeth brushed, anal glands expressed...and wow, she was just not stinky anymore! While she was still pretty anxious and wanted to get out of the store, she still seemed super happy and I'll definitely be keeping Petco in mind for my last-minute grooming needs (or at least for her anal glands...can't beat $10)!

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    Page 1 of 5

    Ask the Community - Petco

    Review Highlights - Petco

    Andrea is amazing the onlllyyyy person I trust to do my pups hair it's adorable!!

    Mentioned in 5 reviews

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    Canine Perspective

    Canine Perspective

    (29 reviews)

    Lakeview

    Positive-reinforcement only classes were not enough for our dog, Matcha. We spent thousands on…read moretraining at Tucker Pups, which she "graduated" from (we have the diploma) and still was reactive to other dogs. They even recommended Prozac, which dulled our dog's personality and didn't address the reactivity. We were feeling out of options until we found Jesse and Canine Perspective. He taught us how to properly use an e-collar, which contrary to misconceptions actually improved our relationship with Matcha, to the point where we are able to have her run off leash in fields, forest preserves, and among other dogs, while feeling confident in her recall.  This is the only place we trust to board and take care of our dogs, as they are the only ones who can provide the structure, discipline, and socialization training our dogs require. The entire crew is awesome with communicating with us and accommodating us during emergencies, and we'll continue supporting them for all our pups.

    Do not use Canine Perspective, Inc.  They left a muzzle on my dog without proper supervision for 5…read morestraight days - even at night (while he is alone in his crate), which caused bleeding/blister skin irritation that no one noticed until I removed the muzzle when I picked him up. When I asked for any kind of muzzle breaks, they said no but that NOW staff will monitor his muzzle for skin irritation and rewrap it if needed - which as trained dog carriers they should've done in the first place. After being a client for nearly 1 year, this muzzle incident happened under their watch, and instead of trying to figure something out I was informed that they all of a sudden decided that my dog is "no longer a good fit" at their establishment. The owner Jesse is condescending and hides behind emails that he has the secretary send instead of dealing with any issues himself.  If/when a problem occurs seems they would rather cut you as a client over working out a resolution plan.  (If anyone from Canine Perspective objects to any of the above I am happy to post the emails they sent me that states all of this)

    Petco - petstore - Updated May 2026

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