We signed our dog up for one on one, private training. The first lesson actually went really well and we, along with our dog, learned a few new things. I brought her back the following week and trainer asked me if I had signed up on line. I said yes and had to remind him that we had already met the week prior. He did not remember the training and we spent a good 20 minutes (of a 45 min class) going over again what we were expecting to get out of the training - for the second week. Our major concerns were her behaviors such as jumping up on people and tearing up things (as she had destroyed our couch). He spent the remainder of the class walking her around the store and trying to teach control of her on the leash with other dogs (not a concern of ours since we never take her out in public she doesn't need to learn so many things on the leash). There wasn't much control over our puppy during this class, and I was told that it was probably because it was about to storm and I shouldn't have brought her in because of that, although this had never been conveyed. It was explained to me that storms can cause anxiety and such with dogs, so I tried to be understanding with the lack of training that happened during our 2nd class. Week three rolled around and I was called due to the trainer needing class to be cancelled because he had someone else coming in for something (and again because of the storms coming in.) The following week, once again, it was storming so I did not bring her in as I was told both week 2 and 3 not to bring her in during storms. It was then 3 weeks now since our 2nd class when storms were supposed to be coming in so I called the store. I didn't talk to the trainer (whomever answered the phone said he was busy) but was once again suggested by her not to bring my puppy in if it was going to storm. I asked her at that time if I could just be refunded for the two classes we have not been able to complete because at this point we would have to start all over again. I was then told I could still bring her in but just know the training may not go well. While I understand the weather is out of the trainer's control, there were no phone calls made to attempt to find a time that could work with the weather cooperating. Instead we are dealing with a puppy that we signed up for training classes and have only been able to complete 2 (with second one learning nothing). I guess we are just out the money at this point. read more
