Autumn always does a great job, but she outdid herself with Poppy! Poppy is a rescue Cocker Spaniel who hadn't been groomed for close to a year. He was a mess. Poppy is also blind and so he needs a little extra TLC at the best of times. He was comfortable with Autumn and a happy camper (or Cocker) after. When I took Poppy to the vet today for a check-up they commented on what a great job the groomer had done (they'd seen the before photos). read more

I walked in as a first time customer with my dog Meatball. The girl looked at me, no smile, no greeting... just absolutely nothing. Makes a person feel real welcome. I also had a man come by that worked there to see me shop... like I'm going to take something. There was again no greeting, can I help you find anything... nothing. I'm sick of stores that don't care about their customers...pay better attention to your employees, because they don't do their job. I think your place of business sucks, and I won't be returning. People should know better by now how to treat a customer...and be a decent human being!! Btw, I would give 0 stars if I could. Thanks for nothing. read more

Unfortunately while picking up my dog today from grooming I made the decision not to return. It's unfortunate because the groomer is wonderful and does a fantastic job. As a result I will also not purchase anything from Petco or its affiliates. read more

Well stocked inventory spacious store layout surprisingly quiet given the popularity of pets in our area. We've furnished multiple pets with supplies from this store. Staff are typically friendly and helpful. Haven't been disappointed yet. Prices are fair. Our Hershey LOVES the wheat grass we purchased several weeks ago. Highly recommend. read more

Petco - Grabbing cat grass to steer our Hershey away from our house plants & flowers - Pet Stores Near Me - Ann Arbor, Michigan

i understand corporate policies are not in the employees' control, but if you know you're not able to take a dog for grooming based on the online form, call the owner ahead of time and let them know. there was nothing on the website indicating they couldn't take my dog here. the form stated they may call with additional questions, over several days i never got a call. waited for me to arrive just to tell me within 10 seconds to go to a different groomer. i have no problem with the policies since i know ultimately they are trying to keep pets safe. however the way they handled it was extremely frustrating. i wouldn't have minded if they were proactive and had respect for their customers' time. read more

My doggos love their groomer Jaci at Petco. We always have kind and gentle service and appreciate her dearly! Thanks Jaci and Petco team!

Thanks to Jack at the Washtenaw Ann Arbor PETCO for taking on the difficult job of grooming my very anxious Welsh Springer Bernie. Bernie's anxiety makes him really hard to deal with at times but Jack was patient and careful with him and did a beautiful job with Bernie's bath and trim. He even kept (by request) Bernie's signature topknot and gave him this nice bowtie. Thanks for putting up with Bernie's nerves and doing such a good job!! read more

Petco - Pet Stores Near Me - Ann Arbor, Michigan

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I can no longer support this business. Despite great customer service at my last visit--the last time I will spend money here--and the relative convenience, trading in live animals is cruel and threatens biodiversity (and therefore humanity). The snakes were miserable. Animals should be left in their native habitats. Want companionship? Please adopt from a local animal shelter. Your great-grandkids will thank you. read more

The grooming department is the absolute worst. We are new to Ann Arbor, but this was going to be our second time at this spot, and my dog "put on the breaks" and belly flopped trying not to go in and he has never acted this way for grooming before. My interaction with the receptionist was fine and she went out of her way to help me while 4-5 other staff members looked on as we tried to figure out why my dog's vaccination records disappeared from their system. It honestly seemed like the other staff came out just to witness the struggle and were adding unnecessary commentary as the woman tried to help me. It was very tense for some reason and had a very 'Mean Girls' vibe to it. After we rescheduled the appointment for another day so that I could get a copy of his rabies record, I decided to call back to cancel, as my dog clearly didn't like it. I kept getting their voicemail despite the fact that at minimum there were 4 people doing nothing 15 minutes prior. Finally I called the main store line, explained that I knew people were back there and I needed assistance... suddenly they answered!! We were literally the only people back in grooming and they only had 1 dog getting services. There's no reason not to answer the phone! I then cancelled my dog's appointment, the person on the phone snipped "fine!" and now I'm getting texts and calls to confirm the appointment... so they didn't even do their job after I spoke to them. From the incredibly judgmental, lazy staff... to the fact that his records got lost in their system, to the poor grooming job they did last time and the fact that something about that place freaks out my generally super laid back pug... I'll never return. And unfortunately it seems like they're one of the few places in A2 taking new clients. I don't know if this is Petco corporate or if the grooming department at this store is incredibly poorly managed. Reading other Yelp reviews, I feel like it's definitely a bunch of underpaid staff taking their frustrations out on clients. I'd try to find another groomer, especially if you're looking for more than a bath and a nail trim. read more

I made an appointment for my goldendoodle to get groomed and filled everything out well in advance with his history. When I got there I was speaking with someone who appeared to be the grooming receptionist going over all that information. My dog really really needed to be groomed (he had one prior appointment cancelled for ear irritation and another because he had kennel cough, and I need help with brushing), and I was very honest about that and very much asking for help going forward in terms of recommendations with brushes, combs, routines for brushing, how to help him stay calm and not think brushing is play time or roll around for pets time, etc. The receptionist then asked about how he has a cyst on one kidney which requires him to have a prescription diet, but he is allowed to have regular treats. I asked them to let me know if he happened to drink excessive amounts of water as that was really the only symptom of the cyst, but also assured them that it was extremely unlikely as he had shown no signs of this in a year and a half and that he had regular lab work every 6 months since then. A groomer in the salon must have overheard. Though she was not my dog's groomed, and was working on another dog, she took it upon herself to google kidney cysts, and proceeded to tell me that they could not groom him because kidney cysts can lead to kidney failure which is a major health condition. She told me I had to go to a private groomer that's not corporate owned. Which I've tried- none close by are taking new dogs. Those are the facts. In my opinion, the groomer was judging me as a dog owner and looking for a reason to turn me away. Additionally, if this was going to be an issue that prevented my dog from being groomed, it should have been handled after I submitted his information when booking the appointment. What's the point of asking for the information if someone can still show up to the store after answering honestly and then be turned away? read more

I've been very pleased with Petco's grooming and nail care team.

Fair warning: this is an incredibly difficult story to tell. Animal lovers, especially Goldendoodle owners, beware. Today, my son Sparkle, a Chocolate Tuxedo Goldendoodle, had the worst experience with Petco grooming Ann Arbor. He had an appointment scheduled 12 weeks in advance. He has been going every 3 weeks for a bath and blowout and every 6 for a full spa day. We dropped him off at 10:30am for his appointment and he was as happy as could be. At 4:30, 6 hours later, we got a call from Wendy (the manager) that Veld, our groomer, had only just finished brushing him. During said phone call, we were also told that Sparkle, my precious doodle, would no longer be able to be groomed there because it was an "inconvenience and out of their scope of practice." That Sparkle "just takes too much time" and because Veld "spent too much time on him (Wendy) had to step in and help with Veld's other grooming clients". They close at 6pm. We showed up shortly before they closed to find out that not only had he not been taken to go potty or given water, god forbid a snack. But also that he wasn't fully cut, his ears weren't cleaned properly, his nails weren't cut properly and two of his paws weren't trimmed at all. The hair on his body was literally half trimmed. After loading him in the Lexus, he passed out. Lost consciousness. Poop everywhere. I'll cut to the good stuff. Thankfully, the veterinarian says Sparkle, my precious Goldendoodle, will be okay. However, he is suffering from severe heat exhaustion and dehydration. Sparkle is still under the care of the veterinarian but is expected to make a full recovery. He's been going to Petco for 2 years. We not only pay extra for the length of his hair but we also pay for the Petco Vital Care monthly program. We always tip more than we should and frankly have been overly generous come holiday time. How dare you Petco. How dare you betray my trust read more

Just picked up dog from the "groomer," and "Puppy Cut" or not, this is the most disappointing thing I've ever seen. I couldn't care less if it was only $25, I'd pay $100 right now for my dog to NOT have this haircut or any haircut from this Petco at all. If I could leave a review with 0 out of 5 stars I would. I can't believe these rainbow-haired delinquents are allowed to mortify any animals hair like they have with mine and any others that I have seen. Never will I be back and I will make sure to actively tell family, friends, acquaintances, and strangers to never take their pet to Petco, ESPECIALLY this location. These "groomers" should be (back) working at McDonalds where F**king up Big Macs and drive-thru orders are actually acceptable and expected. Shame on you, Petco. read more

Review of the Grooming Salon. Stars given are because in terms of quality, my dog came out looking pretty standard in terms of Petco Grooming and I was content with the results. Read on to find out why I did not rate five stars. TL;DR: Groomer was late starting, late finishing, and left my dog alone and unattended prior to the 6pm closing time. My dog has been going to various Petco locations for grooming since he was old enough at 3 months. He is now 3 years old and has been to grooming at Petco in OH, DC, VA, and MI due to having to move often; regardless, we have never had a bad experience like this until now at this salon and it was our first experience at this location. I had an appointment scheduled for 2:30 pm and had plans to go out of town immediately after he was done. At 2:28 I walked into the salon to drop him off and meet his groomer. The other groomers in the salon were unsure where my groomer was, so they paged her and we waited a few minutes but she didn't arrive, so another groomer got us checked in and she was very kind and helpful, the usual type of personality that Ive experienced with Petco. I was a little wary that our assigned groomer wasn't showing, especially since it was just past out appointment time now, but I had only ever had good experiences and everyone present seemed great. Since I had a lot to do, I dropped him off and confirmed that it would be about the standard 3 hours. I was told yes and that he wouldn't be longer than 6 pm since they close at that time and I needed to be back by then. I confirmed that was no problem and headed out. By 5 pm, I still hadn't heard from them but this wasn't entirely unusual, so I headed over to check on him and just wait until he was finished. At 5:25, I walked into the salon and saw that he was still being brushed. It appeared like he was the only dog in the salon with just his assigned groomer present. She wasn't very friendly, just asked who I was there for and I replied that I was there for him. She told me "he has a lot of fur" (he does) and "it'll probably be 20 more minutes". Again, I was a little irritated since I know she didn't start at our appointment time, but again, I also know he is a Ton of work and this was his first time with her, so I said that was fine and would shop next door while she finished and I would be back before 6. At 5:50, I went back to the store and saw his groomer leaving as I walked in. She looked at me and didn't say a word, just kept going. At this point I still didn't have a phone call, but considering I had been in the stores it was possible that my service hadn't cooperated. Still, I was annoyed that I wouldn't get a personal update from her on how everything went, but assumed I would get it from whoever was in the salon. Until I walked in the store and saw all the lights off in what looked like a totally empty salon. I slightly panicked, thinking my dog was locked in there, but the door was open and I went in, thinking maybe someone was in the back with him. But no one came out and I wasn't waiting around to find out, so I called to the cashier that my dog was unattended and I was here to pick him up. They called someone who arrived after a few minutes, apologizing but reassuring me that they have "policies" and stating that if the groomer has to leave, then she gets notified and she checks on the remaining dogs every ten minutes, which in my book is completely unacceptable. Anything can happen in ten minutes and a lot of dogs (mine included) do not do well when left alone. I was absolutely livid that he had been left unsupervised for who knows how long, plus would have been left longer if I hadn't been there until 6 when I was told the salon closed. I've worked in customer service my whole life, I understand not wanting to stay past your shift, but given the situation and the information I was given, I don't understand why a groomer felt the need to not only leave prior to 6 but to not even wait for me when I made it clear I was nearby. Additionally, he was there for at least 4 hours and was clearly never given water. I don't know if that's standard for Petco, but he drank an entire 16 oz of water when I picked him up which is Way more than he's ever drank after grooming. I'm not writing off Petco all together but I'll definitely never come to this location again. I'm still appalled at the situation and I think corporate needs to step in for retraining and possibly rehiring. I'm supposed to be able to trust that the people I'm leaving my dog with for extended periods of time actually care about him and will treat him with the absolute best care, but this location is definitely but up to par in that department. read more

I just want a dog and in 2021 they said they sele dogs but when I called yesterday they said they don't!! Like bro so if you're looking for a dog,cat don't go to perco!#petco is the worst read more

my dog percy absolutely loves his groomer Jaci! Will never go anywhere else as long as she's there He's an Australian shepherd/blue heeler and lots of work. she has had nothing but patience and caring for him. she also texts me personally offering earlier appointments if there is cancellations. you the best for reallll jaci! read more

Came here while I was in town to buy my very first pet things but alas left empty handed. As I was strolling past the dog grooming station I was *appalled* at how they were handling the dogs. I witnessed groomers being very rough in both cutting hair as well as cleaning ears, and saw one brusquely and roughly razoring over the dogs face and eyes. I know there's guards on the razors but I really felt they could have taken more time and care given how gentle the face area is. Almost all the dogs were shaking with nervousness every time the groomer touched them. Would not feel comfortable bringing my pup here :( read more

I've been coming to this store on and off for years, though for some reason never much bothered with reviewing it. My experiences have always been positive, as in the store and its staff have always provided me with friendly and helpful service. Sure, as pet supplies go it isn't the cheapest place to shop, but the selection is large and diverse, and they cover just about every pet-related need you could have. What inspired me to review was my latest visit. My roommate and I ran up here the other night at basically closing time - it was like ten minutes until. I know how it can be working a service job and being so close to closing. Yet, despite that, the staff on hand was professional, patient, and friendly. That the workers did such a good job of minding their responsibility even in spite of us unfortunately having been "those people" made me realize I ought to acknowledge their service attitude. Will be going back in the future. read more

Sometimes their customer service is very poor. How you and your pet are treated very much depends on the moodiness of the groomers. Won't be going there again. It seems like a terrible place to work, and the negativity spills over onto the customers and the dogs. LikeShare read more

Barry Allen "the Flash" is a rescue beagle with a nose for trouble, paws for digging, and a back for rolling around in the smelliest places imaginable. So I booked a date for him at the pet "salon". I couldn't believe it when he walked away with Autumn without a fuss. "Bye," I said. I waved. He never looked back. Apparently, he had done this sort of thing before. When I returned to pick him up, Barry Allen pranced out of the dryer room with his coat all soft and shiny, smelling like an oatmeal cookie (what do they put in shampoo these days), and his ears were perfectly pink and clean. No fussy deodorizing sprays which simply irritate the skin and attract dirt. He handled nail clipping very well (I usually have to lean on him, sorta). The price is reasonable; no more than when I took my dogs to a do-it-yourself dog wash and then made a separate trip to the vet to trim their paws. I think the Flash will be back. Thanks for taking care of our hound dog, folks. He is still strutting around the house, showing off his fine shiny black coat and his neatly trimmed toenails. read more

I wish I could give zero stars. Over a dozen male mice jam packed into a display enclosure that was cut in HALF (the other half of the tank was empty??? Why not open it up so those babies have more space?) Every single one was covered in mites. The Guinea pigs were very obviously sick. There are mesh wire wheels in the gerbil cages. There are multiple snakes per tiny enclosure. So, so many red flags. I get it's a big chain and not all pet store employees love animals, but come on. It's basic decency at this point and these animals do not get it. Don't shop here. read more

I would give no stars if I could. I wouldn't recommend using them for grooming they care more about policy than the care of your dog.

If i could leave no stars, i would. By far the worst experience i have ever have. I have tried to book an appointment 2 times. Every time they have to reschedule it because they fail to put my information in the system. Their system is messed up and all together they are not helpful at all. Im beyond frustrated and i no longer want to do any business with them, ever again. They aren't competent enough to enter information into a computer system. They hire anyone clearly. read more

I was berated by an employee named Steven for asking for my receipt back when he was not competent enough to process a simple return. He actually didn't seem to be able to process any returns that day. I would not recommend this store due to the rudeness of employees and lack of accountability for interactions with customers. I do not go into stores to be yelled at and will no longer be visiting this establishment. read more

This Petco has all the products you'd expect, neat ailses, and competitive prices. What sets them apart for me is the fabulous grooming staff, knowledgable trainers and helpful sales staff. The grooming staff, in particular, is worth their weight in gold! Every temperment, every breed, every special requirement we have thrown their way has been gracefully and capably handled. We highly recommend them! read more

I bought two fish from here and brought them home to my fully cycled tank that houses my other fish. Both fish were swimming funny in the bags but I thought it was just because they were in bags and not a tank. Both fish were dead within 24 hours and looked visibly sick after putting them in my tank. I called Petco when I found them dead because it was clear that they were neglected at the store. The managers responses was "yeah it happens all the time" and told me I could exchange for a new fish. Upon getting there the gentleman at the front desk was beyond rude and told me he couldnt find my receipt in the system (even though the manager had pulled it up no problem over the phone). He found it a few minutes later and told me he couldn't do a refund or exchange. I told him multiple times I spoke with the manager before coming. I've never experienced such an unpleasant individual. Eventually I was able to get a refund on one fish, but I don't recommend this place. Between their god awful customer service and their sick animals take your business to PetSmart down the road. They're at least decent human beings and have quality items! read more

Originally I tried to post this review on the Petco Grooming site, but they apparently only allow positive comment in their "reviews", so it's not truly a review option. I got an email basically telling me that my review would not be posted and was being "moderated", which means that they censor & don't post anything negative regardless of the truth. Worst experience ever I brought my 2 dogs in for mail trims. The floor was slippery & my older dog sipped a little on the floor. Wendy, the grooming manager refused to give her service. 3 other young dogs also slipped on the floor, so for her to not even try was unacceptable. We left & went to Pet Smart, where the groomer had no problem doing her at all. (And it was less expensive!!) Clearly, the groomers at Petco are not qualified & shouldn't be in the grooming business, especially during a time when it's difficult to hire employees that are capable of dong the job hey are hired for. I did get the sense that the other groomers wanted to help, but didn't want to go against their boss. Do NOT bring your pet here, Pet Smart s a little further away & totally worth the drive. Ask for Zeke, they were awesome! So I guess I should thank Petco as I probably wouldn't have found Pet Smart if their service hadn't been so horrible! Mostly, it was the attitude that I couldn't understand.Wendy was rude & very hard to communicate with. She had a definite chip on her shoulder & I honestly wouldn't want her touching my pet anyway after this experience. I guess I'm a bit "old school". I still believe that caring about customers matters. That is definitely not Petco's approach. read more

Constant rip off and idiotic staff. My wife just on a whim once asked about buying a cat there (I think it was a cat, want to get this straight with no b.s.). The attendant immediately started asking us about our personal lives, our "experience" with cats, questioning our fitness it seemed. It was appalling. My wife is foreign and took this lady to task who then replied that they would NOT sell us a cat as their cats cannot ever be allowed to go outside. It was INSANE. Have avoided going back unless absolutely stuck. We go to PetSmart now, or whatever else is around....Walmart, Kroger, anyplace that sells cat food. We have two now. Both strays. Eff that pompous virtue signalling dingbat. read more

We've come in here a few times for quick trips - picking out a hamster, looking for odds and ends for our dog and Bettas... Store just seems kind of run down and dirty (it flat out stinks), the hamsters didn't look well (we didn't get ours here), it's not very big. I would rather (and do) drive the extra distance to Petsmart in Ann Arbor than stop in here. read more

This complaint is for corporate, but the local store would not fix it. I was making an order for Solid Gold cat food with 25% off coupon for 2 varieties. It kept saying I ordered too many. So I tried just the other variety then that was too many. I was down to just one bag. It said I ordered too many. I wasted an hour of life trying to figure out what is wrong with their website. So I call today to make my order, and they say they can't make the order today with the 25% off, since expired. I asked to talk to someone who could speak English, since I could barely understand either representative I was talking to. They would not fix it. It let's me put 10 in my cart like it is in stock. I got my kitties there from the Toledo Humane Society, so that is why I still buy my cat food there. But there are lots of places to get cat food. They don't like my business. I just wasted another 45 minutes of my life. SO I DONE WITH PETCO AFTER 25 YEARS. read more

My Tasha (Rottweiler) was shedding terribly. Sam always take care of my dogs. She is so attentive and treats them as if they are her own. She did a excellent job on deshedding her. She is truly a professional. My dogs love her! read more

Last time we came here, my dog got an ear affection (never happened to my dog before) after getting gloomed. Their attitude was extremely bad and won't admit their mistake, we spent an extra $400 on medical care. Today we went again, but this time it was just nail trimming. After we picked up the dog we found out one of her nails was bleeding a lot. NEVER EVER COMING HERE AGAIN!! read more

Took my maltese to a grooming appointment with Autumn and it was his very first time there. When she approached my dog for the first time, my dog was already nervous because we had been in the check-in area with other dogs for a while at this point and he growled once at her. Immediately, Autumn said "Sorry but I can't groom him. I can give you numbers to other places if you would like." I understand that my dog came off as a bit defensive, however, she did not even try to be nice to him to calm him down. If she had tried to be nice to him for at least a few seconds and that still didn't work then I would have understood, but her IMMEDIATE reaction was to turn us away. My dog is very easy to tame if you just show him you are no harm but it honestly seemed like she was just looking for a reason to not groom him because she said it was Saturday and she said she had a busy day. To me this shows the quality of the groomers here. read more

I love the way the groomer cut my Yorkies hair! She smells amazing too! Very friendly girls loving on her when I picked her up today! We will be back for sure! read more

Petco - Pet Stores Near Me - Ann Arbor, Michigan

For the Petco on Washtenaw in Ann Arbor - I noticed some negative comments from quite a while back on the grooming salon - and I wanted to provide a more recent perspective. I have 3 small dogs and I bring them in for grooming. Two get hair cuts plus nails and one gets the "face, feet, and fanny" package. I have never had a bad experience here (and with three dogs, there has been plenty of opportunity!). It's been over 4 years of quarterly (-ish) visits and with a few different dogs. I've found the entire grooming staff to be very professional, friendly and gentle to my pups. I stumbled upon Wendy at some point and she is fabulous with my "sassy" girl who hates having her toenails cut. Wendy has the right mix of patience and firmness to get them done without too much drama from my diva dachshund. One improvement I would love -- a quantity discount for grooming!! read more

i would bring this down to 1/2 star (or less)at this point as not one real person has reached out to me about my puppy being dropped -- not one phone call, not one real piece of mail. nothing. all i have gotten is the response here and that just doesn't cut it, guys. seriously, you can do better. do not bring puppies to this store if you care about them. they will not care if your puppy is damaged and will do nothing for remedy if it is damaged by their handlers. take tour puppy up to the brighton store. read more

Frequenting this store less and less. They sell a lot of products you can't find elsewhere so that is a huge plus. The floor managers seem friendly enough but the amount of dead betas I see indicates someone isn't overseeing the pets which is a concern as they have many other here (including the ferrets who are often laying in large amounts of feces) We also frequented the pet salon for biweekly nail trims and pet spa until one day we heard our dog yelping and got called in - the employee gave us a horrible attitude and said we need to get her nails cut more often (we were in two weeks prior for her nails) our dog has been many times and always behaved fine until she got this lady. She then said our dog wouldn't behave and she couldn't clip them so she used the grinder. We came back one time after that and our dog refused to go into the salon which makes me wonder if that employee did something since really it's been well over a year and a half of perfect obedience for the salon (they always complimented her calm perfect behavior previously) We haven't and won't bring our dog back to the pet salon. read more

I've only had good experiences with this store. I take my puppy there for the Puppy Playtime event on Saturdays and we buy his food from here. The staff are friendly and do their best to be helpful. The prices are not bad, especially if you watch for things on sale--the dog food we buy is actually cheaper here than on Amazon. read more

I have never had a bad experience here. I take my dog Moxxi here to get groomed and they always do a fantastic job!!! 10/10 would DEFINITELY recommend!!! read more

Petco - Pet Stores Near Me - Ann Arbor, Michigan

The staff at the grooming center is OUTSTANDING! My dog wiggles a lot, but they were patient and so kind! They went above and beyond! For a nail trim, it was only $10. I agree with the previous reviews, the store itself is over priced. read more