THIS REVIEW IS BASED ON THE PET ADOPTION ONLY! My boyfriend and I were thinking of adopting a dog, so we stopped by to take a look. We noticed these adorable baby pups and one of the adoption worker's kid told us we can hold them, but we had to sanitize our hands first. Ok done. As we were holding them, this lady snaps at us about how we're not supposed to be holding the pups cuz they're so young....okay well maybe you should've had a sign up. So while the pups were in their kennel, which had an open top, my boyfriend used a toy from their pin to play with them. THEN another pet adoption worker comes up to us and asks us if we want to fill out an application and then says they're not supposed to be touched b/c they are babies and their immune system isn't that great. Again no signs up about not touching the pups. Unbelievably rude, unprofessional who people work these pet adoptions. There was also another guy working the cat area and he looked miserable. I said hi and not a smile or response. I feel bad for their animals, no one will want to adopt them b/c they're so unprofessional. Will never go to one of these again. read more

I came in Sunday evening on June 7th to buy a few things. I was in a rush and got to the register where I met Cathy, the Cashier who was extremely nice and helpful. She was also very pleasant, kind, and made me feel very welcomed. I'm coming to this store from now on because of this person. read more

Rhawnie is the best! I have two dogs and drive in to Anaheim Hills for her. I live in Eastvale. 91 westbound in the morning?she's that good.

Do not get your pet groomed here. Terrible customer service and not very good at grooming. Messed up my Appt multiple times as well. Absolutely terrible. I will never go back. read more

We took both our dogs to be groomed and both broke out in hives about 2 hours after. One of the employees put the collar on my dog to tight and cut her neck from her swelling up from the reaction. I called and spoke with the manager of the grooming salon and she said " Well next time we won't use conditioner" we will never bring our dogs back here. $900 dollars later in vet bills to get them both better. Super disappointed. read more

Lee is by far THE best Store Manager I've ever come across. Just a little background. I had insisted on driving the distance to get to this particular location just because of its 4-star Yelp rating. The closer Petco locations didn't impress me much. Now, I know why THIS location was better rated than most. Lee was so patient in working with me to fix an online transaction gone bad. I was trying to return or exchange something that an online Rep ordered for me in error due to some technical problems with my online account. Lee apologized on behalf of Petco, even though he wasn't involved with the original transaction. Anyway, Lee spent several minutes helping me and we even swapped dog stories, as we waited for the computer system to catch up. I could hear the passion that he had for animals and he sincerely loves his job. After taking care of the return, he personally walked me to the aisle to find the product that I really wanted and was nice enough to sell it to me at the much lower online price! It didn't stop there either. He spent the time to talk to my husband about the different quality dog food that the store had to offer, so that he could select just the right one for our new puppy. He even pointed out other alternatives that we had never thought of before, I could tell Lee knew what he was talking about because he went over why dogs need certain percentages of certain ingredients. He even knew the ingredients in order, without even reading the bags. Well, I'd better stop with all of the accolades before my husband thinks I have a thing for Lee (even though my husband seems to share the same sentiments). Bottom line is, there should be more Store Managers like Lee. Personally, I think that Lee has a big part in why this Petco is rated 4-stars. I'm confident that the rating will increase. Dear Petco Corp, please give this guy a raise! read more

We use the grooming salon here for my dog and he loves coming here. He's always so nice and white, brighter then we could ever get him after a visit. He is very active and hyper, so I really don't know how the groomers cut his hair but they have not yet charged us an extra fee for him being difficult so that I appreciate. Our household has several pets, so this is our one stop shop for fish, turtle, bird, cat & dog supplies. read more

Our puppy just graduated from Petco's Puppy One training class and we are very happy with what she learned. Mel was the best and we signed up for the Puppy Two class. :-) read more

I recently adopter a lab. I was really nervous about introducing her to my 10 year old Lhasa apso. They gave so many helpful hints. The trainer even gave treats to help with the introduction read more

Negative stars if possible!!!! Called ahead to see about self service grooming. Groomer told me there is one dog in there now and we would be next. Got there, waited 15 minutes and come waltzing in is another customer and the groomer informed us we would be in after them. We left and will NEVER give them another dollar of ours. When I spoke to the manager, he said he would look into it. Good luck Petco! There are way too many local pet stores to be dealing with this BS. read more

This place is so customer-unfriendly, they wouldn't even make change for a $20 so I could tip the girl who groomed my dog (the girls finally scrounged up enough change so I could make change, but they shouldn't have had to do that). Since they don't allow tipping on the card at the point of sale, this is unimaginably bad customer service. I cancelled my next (automatically-scheduled) appointment, and I will definitely be taking my business elsewhere. B&M stores have a lot of problems with competition from the internet. Pet grooming should be one place where the service aspect gives them the leg-up, but when you're as unfriendly to customers as AH Petco, one shouldn't feel bad about going to Amazon or any of the other online stores to do business. read more

The aquatic section is by far one of the healthier ones out of other petco's I've been too. Especially the betta fish, which are fairly well taken care of. Water is clean and looks to be replaced often. The fish in the other tanks look pretty healthy too. Could use a little more TLC, but overall I'm satisfied. Customer service is always friendly to me and I'd take a grain of salt with the other reviews as attitude toward CS is a large factor in how they treat you (speaking as a receptionist). Prices are what you'd expect in a chain store. I buy for convenience and availability when I need something that I can't wait on ordering on, or for frozen foods that would cost me an arm and a leg to ship. read more

I absolutely love this place. We have been coming here for a year and a half. The employees are like family to me . George and John best dog trainers ever. Nick one of the managers great guy. Tonight when my dog passed her CGC test they were all there to clap and cheer for her. I wouldn't go to any other store we live Petco . read more

Petco Anaheim Hills has been such a pleasant experience for me and my dog. The staff is experienced, knowledgeable and they all go out of their way to help make sure the customer is always satisfied.  Daniel, in Grooming, has and is the ONLY one who can bathe, clean ears and trim Roxy's nails. Due to some unfortunate events that transpired at a previous groomers, she was untrusting and scared which made her lash out and most groomers were afraid of her. Daniel calms Roxy down, figured out her behavior pattern and has developed a trusting/loveable relationship with her. I am so thankful to him and his skills. The whole grooming dept is awesome! George, in the Dog Training Services, is the dog whisperer! I don't know where I would be without all of his help! He has a clear and in-depth understanding of dog's (and human's) behaviors as well as how to correct them.  Very nice and polite professional who clearly cares about my dog Roxy!  I saw an immediate change after just one session but I would recommend getting the 6 session package. Doing so will not only benefit your dog but will also help to hold you accountable in continuing with the information/training that he provides to you. George has gone above and beyond to help Roxy be the very best she can be. He's even researched her mixed breed and incorporated different training tactics to work around her sensitive personality. I have decided to continue my training with George to help Roxy through her "puppy adolescents" and after deciding to add another puppy to the family, I know I will need his help to make sure they have a thriving relationship.   If anyone ever wonders where a good store is to get your animal needs or want to wander around without feeling like you're unwelcome, head over to Petco in Anaheim Hills. They are the best store!! Need dog training?! Go see George or the Dog training staff and they will hook you up!! read more

This store is close to my work so whenever I have my pups with me I stop by. I came in on 2/16 to buy dog food. The cashier a older lady was eating and drinking at the register. She didn't greet me as I walked in. Too busy slurping off her smoothie. As I approached the cash register she was gone, she appeared a few seconds later. She didn't say one word to me. No hello no thank you no your total is...completely rude. I wish I could do a survey for this place and let them know how crappy my experience was thanks to cashier "Lisa" I will never go to this petco again. read more

I read reviews on this Petco on Yelp and thought I would try the grooming service. I booked with Tara as was recommended and she did not disappoint. She is friendly and did an awesome job on all 3 of my dogs. I felt they were in good hands and I was very pleased with the results. I am a fan and she will now be our groomer. Thanks for the Yelp recommendations. If you are looking for an awesome groomer go with Tara... read more

This place is a joke... Had to find someone to help me. Once I found someone they were too busy socializing and looked as though I was inconveniencing them by asking for help. Nelson didn't say more than 2 words to me. Handed me 2 sucker fish and 1 was upside down. I asked if this fish was dead and I got "NOPE".... I then asked if I get it home and it still isn't moving and is upside down and I return it and his response was "YUP". Very unprofessional and terrible customer service. Nelson's "uniform" was a t-shirt that looked like it was pulled out of a hamper. I would think there is some type of dress code and rules on customer service in this place. I will defiantly not be returning to this place. What a joke. I should of just stuck to PetSmart were they value their customers and have respect.. read more

I went in Tuesday to get my dog groomed and I was greeted by a Glen who was beyond nice. He really made me feel welcome and put a smile on my face. When I came back to pick up my dog I could tell that Glen had taken great care in washing my little baby. read more

I LOVE this location!! I used to go to the one in orange just a block from my neighborhood but after stopping by this one about a week ago I will definitely be making the extended trip! Daniel really knew what he was talking about and made me feel good about my purchases. Madison was my favorite employee there. She showedgreat customer service and really cared!!! I wwon't ever go to any other location because this is by far the best, mainly because of the people that work there.see you soon! read more

This is a good petco. They always seem to have the dog food we use and a nice assortment of shampoos and other grooming tools for our shitzu. I agree with what others have said, the customer service is not good. You really have to know what you are looking for because he staff are pretty clueless. read more