So I scheduled a grooming appointment for my pet for 8:30am today Thursday 6/26/25. Arrived at Petco to find the store closed, finally got someone in grooming on the phone at 9:15am for her to tell me she just clocked in, grooming services is supposed to be open by 8am, So there was that, ok boom was able to reschedule for 1pm today... AWESOME... arrive at 1pm to drop off my pet, by 2:10pm I remembered I had wanted to ask about the pricing that's online versus what the bill comes up to once everything is said and done. And just curious if they honor their online prices? Petco website has base pet pricing estimates based on pet weight and examples of breeds within that weight... Yorkies are one of the breeds in the example... states small dogs between 1-10lbs bath and cut starts at $46 of course add extra services will increase total, but I'm just getting the basic shower and cut and my yorkie weighs 4lbs soaking wet, but they're telling me my total is going to come up to approx $75, oh and her fur is "matted" so that's going to be another $10-$20 so now I'm looking at $95... So, I call the store to ask to speak to a manager, I get a young lady on the line telling me she's the manager, I explain what I just explained about the websites pricing versus what I'm being charged and if they honor their online prices so she proceeds to tell me that petco has nothing to do with what is on Petco's website? Huh? Okay, so she transfers me to grooming department Vanessa the grooming department manager identifies herself, I go over the information again... now she responds with aggression stating that she don't got nothing to do with what's online and yeah no don't no grooming start at $46 I don't know where your getting that from, let her know it's on the website and I was just wanting to know why such a big difference? She said what she said and stood on that, so instead of arguing or getting belligerent with her, I hung up. I want to emphasize I never raised my voice, called anyone out their name or was disrespectful, my mom raised me right! So, now they call me back after I dropped my dog off at her appointment an hour and some change ago to tell me I need to come pick up my dog because they don't feel comfortable servicing my pet because I was asking for clarification on the pricing difference. Vanessa went a step further and red flagged my file so now I can't schedule at another location because I respectfully asked for clarification... read more

I've been coming here for almost 15 years, I come here for all my pets. Whether it be dog food and treats, frog food, crickets, fish food, or hamster supplies, I've rarely had any bad experiences. All except Julie, which I can say I'm truly glad I don't see her anymore at the store. Anyways, I shop here a lot, especially since January because I've accumulated quite a few pets since. I shop between this one, the one in SF, and the one in Stockton and never have I ever had my card information stolen. Until May, I absolutely loved Petco. The first time my card information was stolen I was shopping in store for a fish filter and a whole bunch of dog and hamster stuff. I used a new card, and it was the first time I ever used the card and an hour after my purchase at Petco (the only place I went) my card information was stolen and used at Sam's Club. Whoever tried to use my card to make a purchase had their online order declined three times. At first I thought it was a coincidence. So I just keep shopping online at Petco because of quarantine and here comes yesterday my second order of the week, just three weeks after my card info was stolen. I made a purchase online last night and today I get a notification from my bank that I made another online purchase at Petco! I made one order last night and received an order confirmation right away and today, I got a notification from the bank saying I made an additional purchase but received no order confirmation emails. This cannot be a coincidence. From in store to online, my card information has been stolen twice from Petco. I used a different card last night and today my information was stolen, it's not a coincidence. I never made a third order this week, nor did I use my card anywhere else this week alone. I am truly disappointed because I can no longer trust Petco with my information, I will no longer be shopping here but to those who are, the people there are pretty nice now compared to before, but I would be cautious with card information because it's not the employees checking me out that's stealing the information, it's whatever system Petco uses that is probably leaking our card informations. I will call coporate and report this, but this is a friendly reminder for those who shop at Petco. read more

I would not even give the grooming at Petco any stars if they would let me... I have tried them three times now with different groomers and everyone of them were terrible! If you love your dogs...DON'T TAKE THEM to this location! The last time (a few weeks ago) they must have used a blade too close and shaved a bug cut across my dogs chest! I had to have it treated! When I picked up my two dogs, they never said a word about it! When I got home and took off their collars, I saw the bloody wound on her chest! I took a photo of it. I had my appointment scheduled on that day and the girl called me right before the appointment and wanted to reschedule. She said their water had been turned off and she didn't know why. I told her my dogs did not need a bath (I had just given them one and dried them myself). So, she continued to try to BS me and say they still could not do it because they didn't have the water on so, she said we really can't do anything today. I said, is your electricity out? She "no" we have electricity. So, I asked do you need water to cut their hair? She said "well, no." I said then, I don't understand. By the way, I could hear them grooming a dog in the background! I told her I've had this appointment and I cannot reschedule. I work and I am working around this today! I said, then if I am to understand you correctly....you are without water but you have electricity and you are working on other dogs at this time yet, you cannot just cut my dogs hair because you do not have water? Then, realizing how stupid she sounded she said, "oh, yea well, I guess we can still just cut their hair!" Duh! When I got there, the water was working and the girl looked like she was a high school girl. My dogs were traumatized and I will never, ever return. They are lucky I didn't sue them! I have seen the way they treat the other dogs when I've waited for mine. It is really scary they let these people near our animals. read more

Bought a training package at Petco Alameda for our rescue who had a lot of behavior issues. Hadn't had any experience with dog trainers so we went into it with an open mind, hoping the trainer would provide us with some helpful tips. I walked out of the last session in the 4 session package (booked a month out at the trainers convenience, not ours) due to the fact that we walked in with our dog, with him wearing a training collar and a vibrating bark collar. He would bark at anything and everything. We did this not because we didn't like his barking, but because it would cause every dog around him distress, preventing him from ever having any play dates and isolating him from other dogs who he could potentially become friends with. The trainer immediately started lecturing me about the collar, spouting about the science about causing harm to him. The collar is a vibrating one, not a shock collar which the trainer assumed already, and also assumed the training collar was sharp. Not so and we would never cause undo harm to our dog. I would have been able to explain this but the trainer talked the whole time, talked over me, wouldn't let me speak. Basically, the session was just like all the others where they talked most of the time, didn't allow us to understand what they were teaching, gave us very little homework, mostly just talked. We hired a professional trainer with more experience who did more for our dog in the first 30 minutes of the first lesson that the Petco trainer did in 3. Our dog is calmer, more well behaved in public around people and other dogs, and is very happy. We chose well and know better now not to choose subpar training. read more

Love this place, really close to my house, so sometimes I even go there like 3 times a week, I bought a sun conure bird that actually hatched from this petco!, and its been almost 2 and half years , yet the lady who works there still asks me hows my bird doing!, if thats not above great customer service skill, Not sure what else you call it, heck of a " remember that one regular " tactic maybe? and there is this one stoner guy, could be a little annoying sometimes ( since when he's high at work, sometimes he reverses your question as another question, lol, but he is really cool, he wears glasses that make him even more high at times, Most of their staff seems at least mid 30s or so, really nice people, only one staff I don like is, there is this old skinny blonde tall lady, she has a mood swing so often, I don know whats wrong with her life, but shes not there everytime I go so it works out fine! I just love this place! Pros : there is 2 pothead staff, yet seem to be very helpful, don't mind what so ever , They explain throughly if you ever bring in your water sample, or dead fish with water sample for exchange, manager will always try to beat the policy trying to help you in case of exchanging situation, also sometimes they do 99 cent for 1 tetra or 2 for 3 mix match of few different kind, and small cids for 4 dollars , small firemouth for like 2 dollar something, they always have something interesting, on sale as well, Cons : poor selection in saltwater, if you are saltwater seeker, then probably this isnt right one, ( does any petco is decked with saltwater? lol ) a lot of times plants for freshwater seems to be damaged, read more

I've never expereinced such rude and insulting staff as this store has. I came in a week ago and they were out of my cat's food. They said they were unpacking a shipment and would let me know when they had it for me. Never got the call. Came in exactly a week later and they don't have much left - it sold out. (thanks for the call) I asked the cashier if they would look in the back and she had to call someone twice to before she got any help. Then she shoved me aside for another 15 mintues. Finally someone comes back and tells us no, and runs off. I ask the cashier if she can call the Unleashed store at Landing to see if they have any. The same woman runs off to the back. After another 15 minutes she comes up near the front and the cashier asks what they said. Her response? "I didn't call I'M HELPING A CUSTOMER!" Well, don't worry PETCO, this non-customer won't bother you anymore. read more

Been coming here for almost a decade now and never had any bad experience in this store till today. First of all all the people working here have been awesome except for this FAT, Long hair Blonde NASTY and EXTREMELY RUDE FAT WOMAN NAMED "JULIE" that work here. I was choosing bird toys and all of a sudden she snapped in front of me cut me off without even saying a word arranging all the toys in front of me. Took her forever to arrange all toys according to where it should belong that interrupted my shopping. I was patiently waiting behind her . Then She just left off like she did not see any customer behind her. She seemed like she hates her job and she looks miserable. She should not work dealing with people or customers because she is very Unprofessional and very Rude. read more

I can't say enough great things about Steph at Petco Alameda South Shore. She's hands-down one of the best trainers out there. Definitely someone Astor and I now consider a friend. Steph doesn't just train dogs, she builds real relationships with them. You can tell how much she genuinely cares, and it shows in the results. Astor went from fundamentals to advanced training with her and even passed his CGC exam thanks to her guidance. Her classes are structured, engaging, and always fun. Super hilarious, which makes every session something to look forward to. The transformation I've seen in Astor has been incredible. Everyone I know who's trained with Steph has nothing but great things to say. Highly recommend. Thanks Steph for everything you've taught Astor! read more

I would like to take this special opportunity to recognize Vanessa for her outstanding customer service! Vanessa is one of the reasons why Petco in Alameda is my favorite Petco Store throughout USA due to the consistent outstanding customer service and the friendly atmosphere! Vanessa is extremely knowledeable, helpful, compassionate, caring. and went above and beyong to ensure all the customers are highly satisfied! She is also extremely dedicated in providing the best care to the pets. Vanessa helped me booked my dog for several grooming appointments. Thank you Vanessa for providing the best and outstanding customer service! You definitely deserves 5 stars +++++!!!! read more

It's a decent PETCO but during my last visits including today on a BUSY Saturday they only had just ONE cashier and it's always the same woman poor thing I've been there this one day where she called for backup to the front like maybe a million times? Or close with NO RESPONSE then "One eternity later..." OMG! It's another employee in the far distance by the fish tanks walking over as slowly as possible to help FINALLY!!! HURRAY!!!! Wooot! *sighs* And PETCO please DO NOT I repeat DON'T blame it on COVID-19 you have no excuse. Other than that cool store. That is all. read more

Steph has been an absolutely incredible trainer for our golden, Mika. From day one, she brought so much thoughtfulness, patience, and genuine care to every session. Mika would get so excited every time it was class day--it was clear how much she loved working with Steph. We've seen such a positive difference not just in Mika's behavior, but in our confidence as owners too. Steph creates such a supportive, encouraging environment, and it really shows in the results. We're so grateful to have found her and can't recommend her highly enough! read more

For the Grooming Salon: Beyond unprofessional. What's the point of advertising hours you don't keep? Further, why bother telling someone who calls to ask your grooming hours, and is told they always go til 8 pm, no matter what, 7 days a week, and then who shows up at 7 pm to be told, "Oh yeah, they went home early cuz they were done"? Can you not see how totally unprofessional that is? Has also happened at another Petco since this. You should be out of business. read more

This is a second time I took my dog here for grooming . The first time was ok cuz I didn't ask for much , was basically trimmed . But this time I asked her to give my dog a style ( poodle ) , and she did an amazing job , I loved it and my dog looks cute , thanks so much again . I don't want to mention her name cuz I'm not 100% sure but I think her name is Kat . She's an amazing dog groomer ! read more

this store is a joke. You can order online and get to the store only to be told they have none of the items in stock. Then get a phone call from CS person who leaves a message in unintelligible 'English' apologizing profusely but offering nothing but free shipping for your trouble - and you will have to wait a month. No Thanks. read more

WORST CUSTOMER SERVICE EVER!! Save the time do not bother with bringing your animals here. Not sure where they get their employees from but seems like anyone can get a job there. This lady named Makayla Summerfield has the ugliest attitude inside and out! Go get a job elsewhere if cannot deal with customer service! SIMPLE. read more

I went to the Petco in alameda. The customer service there is extremely bad, especially this older white lady, that told me that my dog couldnt walk around the store, and the dog treat I purchase was expired and there were cobb web inside the packaging. I would never go back there to purchase anything for my pets. read more

The staff who work here are pretty nice - however i find that they are a bit under-staffed because i usually have to wait to be helped. i'm not a big fan of the grooming salon though - got a quick nail trim and my puppy was traumatized! read more

Not very cat friendly. Have dropped some premium brands and don't have a great litter selection since they shill their generic brand. Mostly a place for dogs. No longer sponsor pet adoptions either. read more

Be very worried. They don't allow you to photograph the animals. That means they have something to hide. Don't come here to shop for pet supplies come here to look for animal abuse. read more