Came in just before closing and got some de wormer for this homeless skinny black cat that seems to like me. Was able to pop in and out just before closing and get exactly what I needed in no time. Lots of efficient help here. I think good prices too - and faster than waiting for shipping in an urgent case. Lots of parking and in a shopping center that is convenient if you do shopping elsewhere. There is this homeless skinny black cat and I had the suspicious feeling he has worms - he is so friendly I was able to put Advantage on him and so I thought after that was taken care of a dewormer would be worthwhile. I like to call him 'The Husband' - he takes care of his wife - a callie cat - and guards the stairs from intruders as she eats. He really isn't interested in eating - I think he might do that elsewhere - but he likes to hang around and sit next to me after his wife eats and runs. He is so skinny and the two of them look sort of pathetic. Globs in their fur, probably diseases and fleas - but I like them. Due to their upper respiratory disease I have to be carful with them and not introduce their problems to my cat - but I still help them out best I can. I give them wet food and dry and Lysine from here to help with allergies or the URI. Probably in the future i will TNR them as Mrs Meow looks worn out from having children with this guy. I like her a lot she reminds me of my Pig Pig. read more

Pet Food Express - Pet Stores Near Me - Oakland, California

PFE always delivers excellent service, regardless which location I go to. The staff are rock stars here at the Broadway Center. I've been here a few times both using their vet service and bathing. It's also a very big store with big aisles. Best of all, it's located on a strip mall where there's grocery and restaurant all in one location, and plenty of parking. Cheers! read more

Pet Food Express - Pet Stores Near Me - Oakland, California

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The staff were super helpful and polite. They took me to the location where the items were that I wanted. The selection in the store in Oakland on Broadway had a great selection of food and toys. read more

Super friendly and knowledgeable staff. I started getting my cat supplies here and like it.

Best pet supply store in the Bay Area. Between this location and the Telegraph one, they usually have excellent selection. The staff is super helpful. Recently, they only had one bag of my usual kibble in the store. I was hoping to get more and the staff special ordered my request at no extra charge and it was available for pick up within a week. The usual buy 3 get 1 free on everything is worth the money. If you're looking for suggestions, the staff is usually very helpful, often suggesting value items over the most expensive option, which I appreciate a lot. And the treat for my pup at the checkout counter is always appreciated. read more

Wow, this Petfood express is amazing and one of the best ones in the Bay! And I've gone to my fair share of PFE. What I like most about this place is their self wash station. A total of 5 tubs. 1 of which was like a shower so it was open which I think is great for a disabled person or disabled dog that may not be able to climb up into the tub. Yay for inclusivity! I also really like that they had a timer on the wall. Other places just have a clock. You get 25 minutes and once you reach the minute mark the timer makes an alarm sound to let you know you've got 60 seconds left. They also have bottles of shampoo out which was nice because I felt like I wasn't getting any through the hose. I came 30 minutes before closing and was surprised their pet wash was still open. I'm thankful they didn't turn me away because my pet wash would have been done just around the time they were about about to close. Their bakery items was fully stocked. Huge space and lots of great options! I don't live too far from here and I wouldn't mind driving all the way to this location just to use their pet wash again. Also buy 3 baths get 1 free so 4 baths for the price of $45. ($15 each). They've had this deal for the longest and it's worth it! read more

Pet Food Express - Full stocked on their bakery items! - Pet Stores Near Me - Oakland, California

Well staffed with nice people. A dog food product we like isn't carried at this location but a staff member told us of two other nearby Pet Food Express Stores where we can find this item. Convenient parking lot. read more

Good location with Ver services and great pet wash area. We groomed our dog and got a printout of his vaccines for his regular groomer. We wanted the prescription for his Suregard which we didn't get. The technician indicated there was a promotion through July when ordering it through them. Not happy about that. Leaves with me no choice or potentially cost savings. read more

I came into the store and Ms Trina was absolutely phenomenal! I explained my problems with my dog and she took her time and fully explained to me what steps I should take. Upon me doing exactly what she told me to do I instantly noticed changes in my dog's behavior! I truly appreciate her so much! Thank you Ms Trina again and look forward to coming back to this establishment! read more

Pet Food Express - Dog food - Pet Stores Near Me - Oakland, California

Another great experience this weekend at this pet store for the dogs wellness shots and they have an actual wellness clinic inside which was fantastic they have an offer dog training and have a designated space for it indoors and outdoors they have plenty of space for parking big store with lots of products variety and very friendly staff as well. They offer all sorts of frozen and natural products as well as additional products for dogs. They have food for all sorts of other fish birds and felnes read more

Pet Food Express - Great dog wash station. Very clean - Pet Stores Near Me - Oakland, California

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Let me start off by writing that I Love Pet Food Express! I usually go to the one on Mountain Blvd. and the staff there are helpful, provide great customer service, and are knowledgeable! As there was a power outage at my usual location, I called the store on Broadway and asked if they had crickets. The woman said they had crickets so my daughter and I drove over to pick up a few boxes. When we went to the section where they carry crickets, the shelves were empty. We asked one of the store team members about crickets and she said they were out. When we told her we called she went to the front desk to see if any were held for us. She asked the staff at the front desk if anyone called about crickets and a woman said that someone did call and that the store only had about 5 boxes left and just sold out. Wouldn't it have been nice for the store member to tell me that when I called? Or better yet to hold a few boxes for me? It would have been nice to receive an apology and maybe even a credit for a box of crickets for a future purchase for the trouble? Instead, I was advised to try the East Bay Vivarium. I'll just stick with my Mountain Blvd location in the future. read more

This is my favorite pet food express it is big and everyone is so helpful and has so many recommendations and product knowledge.

I really like this location because the staff is so friendly, nice and helpful. PROS -huge selection of inventory and they always have what I need. I can't remember a time that I've gone there and when they have run out of anything at this particular location -they have a kitty adoption Center so I always love strolling by to visit them :) -extremely friendly, nice, and helpful staff -I love how big the store is, easy to move around and shop with my big dog. Doesn't feel closed in and cluttered like other locations CONS -parking can be difficult in this area bc of all the stores read more

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My cat loves their toys, and they have a good selection of high end food for her. It's my go to store. Very clean. They obviously know what they're doing. I found it hard to get a kitten here, but that's a good thing. I think if you want a kitten, they want you to take two. That's good for the older cats who need a home. I ended up getting the cutest, sweetest, most energetic kitten in the world at the Pleasanton SPCA. It was no cake walk there either, but again, that all goes to the advocacy of safe environments for pets. read more

Pet Food Express - Luna from the Pleasanton SPCA. - Pet Stores Near Me - Oakland, California

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We got a new puppy and brought her to the VIP PetCare Wellness Center that's inside the store, while we were waiting to be seen by the Vet, we of course had to look around the store. There was a very nice women who works there (Her name is Heather) and she helped us pick out tons of awesome treats for our new puppy. She was so kind to us and our puppy, we decided to come back to this location for our puppies second round of shots. The Second time we came to get our puppies shots at the wellness center, she remembered us! She even gave our puppy some pets and treat samples and stopped by the wellness center to see how big our puppy has gotten. She remembered our names and helped us out again with shopping for awesome treats to give her. We've never had such a kind hearted employee treat us with so much love and respect. Definitely will be coming back for the outstanding customer service she gave us. She made us feel so confident knowing we bought the right treats/products for our puppy. She's the reason why we will continue to shop at this Location. Thank you Heather for all you do! read more

Pet Food Express - Pet Stores Near Me - Oakland, California

The staff was so helpful and nice! The selection overall seems a little small but they carry all the basic needs stuff. I grabbed a harness and cat grass which my cat absolutely loves. A bonus is getting to see so many dogs in the store, it was great! read more

Marvin is the most knowledgeable and patient person! Helped me pick out a new food for my picky and itchy pup. SO helpful and very patient when I kept changing my mind. Thank you. read more

I had a great time spending a fortune on my new puppy with Marvin's help. I feel like he steered me towards good value choices and didn't try to over or up sell me. I'm planning to make this place my goto for all things Atticus. Vet care is next. Thanks Marvin! It was fun and educational-that teething toy is my salvation. Followed your advice about the carrier. It's a play tunnel for the moment! read more

This review is for amazing staff Marvin ,he is super energetic, helpful and offer excellent tips for my finicky cat . He suggested a few food products for my cat and how to mix them with the wet food . I enjoyed the way he communicated with the people read more

Pet Food Express - Amazing Marvin - Pet Stores Near Me - Oakland, California

Thanks Marvin for all your help today. My dog loves the treats and toys you recommended .

All the staff at this PFE location are amazing, but I had another great experience in my cat-eduation with Payton, who taught me volumes about the best, healthiest cat liter and how to treat cat allergies, all of which has radically improved my kitten's quality of life. There is just no substitute for the experience of talking to a real human and, in Payton's case, an insightful, compassionate, highly-knowledgable human! I am a first-time pet owner, so I am indescribably thankful for the whole PFE team for teaching me so much every time I walk in the door. I don't know what we (my kitten and I) would do with you! read more

#11 I really love the service and cleanliness of this location. Excellent management and amazing staff all around. I stopped in today after a day at the dog park to: 1) wash my Pomsky puppy 2) grab some Nulo puppy food 3) purchase a shed eliminating brush (lol) 4) replenish puppy treats 5) get a new "power chewer" chew toy Four different PFE staff professionals helped me in all areas of my visit. When I needed food and treats a young lady assisted me. When I needed a comb a gentleman helped me. When I needed a chew toy a younger guy helped me. Everyone was so sweet--maybe it was Zoe's charm??? I talked about Zoe's chewing issues (all Husky no Pomeranian--Pomsky problems at best). The guy told me he had a friend with a Rottweiler that took a month to chew through a certain toy so I was like: "YES!" "I want that toy!" 2 hours later: -chewed up -missing pieces/legs -puppy swallowed -puppy mom freaks out ;( I called the store and the manager listened to me re-tell my story, and I figured he'd remember us since we were just there. I didn't want anyone to think it took her overnight or even two days to chew through the new toy--I just can't drive back over tonight. The gentleman was kind, courteous and helpful. He told me just come in when I can and they'd refund me. #wow I'm actually not looking for a refund per se, just a tough toy for this crazy puppy to enjoy. We got her #barkbox and within 24 hours she'd destroyed two toys. Oy veh ;( Anyway, back to the story... PFE said bring in the toy, thank you for letting us know and we will replace, refund, or will help you with a stronger toy, etc. #love I will ALWAYS recommend and give my business to this spot. #thankyou read more

Pet Food Express - Pet Stores Near Me - Oakland, California

The location on Telegraph was at full capacity at the Pet Wash area so they called this location and let us know they'd be able to accommodate us. I'm so glad they did because this location has a handicapped stand up wash area along with the regular stations.. This is a game changer to not have to lift a dog that doesn't like baths. He's a big dog and he pancakes when a bath is in his near future so walking up steps to the pet wash was never going to happen. Maybe all Pet Food Express' have a handicapped pet wash area.. I haven't gone to many to notice. There's definitely one here. For Covid precautions, they did away with the aprons and replaced them with plastic disposable ones. They space out washers, closing every other pet wash to keep people at a safe distance. Lastly, blow dryers have been disabled and they offer extra towels to dry your pet instead. read more

Taken a few of my dogs to this place. And bought food there many of times. Clean,small,floor planing is good too. They even have a little area in the back to wash your dog. Comes with leashes to hold them in. My Molly will definitely need those when we decide to bring her in for a bath. Animals are required to have their shots up to date which I like. They have beds/name brand food/treats/toys. Little more expensive for my dogs food here but you can tell the people who work there love their job and that makes it better to shop there too. read more

I completely forgot to Yelp about my amazing experience on 10/12 (I had to look up my bank transactions). I go to this store when my Bully needs her shots, as it's never the closest PFE to me, but it has the wonderful, permanent VIP clinic setup. No exam fee + affordable prices = thank you. My Bully girl was brave for her annual shots on our visit close to Closing Time. The techs loved her (because she's awesome). I then purchased her kibble as the staff loved on her, and headed to my car. It was another happy PFE experience under the belt. Until I got home and realized that, whilst I had taken time to secure my Bully into the car, the kibble hadn't been as lucky... I called the store and told the person who answered what happened. Of course they offered to go see if it was still in the parking lot (because it's PFE). Luckily, I had parked somewhat close and was able to easily describe its location, if it was still there. IT WAS! I returned the following evening for my kibble, which was being held at the registers, and bought some bully sticks while I was there. BIG PROPS to the employee who rescued me from my stupidity! I wish I remembered your name! read more

I usually go to another Pet Food Express that's closer to my house (which is also fantastic), but I took my dog Peanut here for vaccines because they have a convenient express clinic. The staff was so friendly and warm to my dog (I've taken her to a few different vets/clinics, trying to find the right ones and here they seem genuinely happy to meet each pup that comes their way) so that was great right off the bat. Most importantly, they did a much better job (as compared to the full-service vet) of giving me advice and guidance and explaining possible diagnosis/treatment options for the on and off sneezing my dog has had. Even though we were just there for vaccines and testing, they managed to do a significantly better job of examining my dog and giving advice compared to the full service vet with the fancy office. read more

Employees are extremely helpful in that they answer any questions I may have without making me feel stupid. They are also very friendly and do not make me feel there is a question I cannot ask. The quality of the products is very high, lots of super healthy options for my dog and cat. I would have to rate the quality of this service "exceptional" due to a couple of employees in particular that have gone above and beyond. Trina is an absolute pleasure. My dog was having stomach issues and she helped me for a good long while until we found JUST the right food for her, my dog loves her new food. Christopher has been very helpful in identifying the right foods for my cat and the things to avoid since she's got a sensitive stomach. They are both extremely knowledgeable and about as helpful as they come. This place is golden! The quality of the products easily beats other pet food stores. The products are not insanely priced (which you would think they would be), they are actually fairly affordable. Most anyone can afford to feed their animals something healthy, and that's a huge improvement from years ago. They seem a lot further in their industry experience than most other pet food stores, and offer a substantial variety, but not so many that I'm walking around for an hour feeling confused. If you want lots of helpful advice and friendly people, the Pet Food Express at Broadway and Pleasant Valley Ave/51st St in Oakland is the way to go! A++ and 5 's! read more

Pet Food Express - Pet Stores Near Me - Oakland, California

Five stars for Kristina! She was so patient and helpful as I talked to her about options for my pup, who faces serious separation anxiety. Kristina even helped me carry some things out to my car! Very impressed w the level of customer service. read more

Been coming here for a couple years, ever since I brought home my rescue pup. And holy guacamole...can I just say every interaction I have here is beyond positive? Buying dog food never feels like a chore, because I know I'll be greeted by friendly folk who are ri-dic-u-lous-ly knowledgable. Example: Me: "I usually buy this brand,," (points to one of 100 different kinds of pet food on the shelf) "...and maybe my dog is allergic to it and maybe not? But I don't know what she'd be allergic to..." Extremely nice Pet Food Express employee: "Ah, well, you're already buying grain free food. But this brand does use chicken in all their choices, which 3% of dogs are allergic too. So, not likely, but the most likely of anything else in this food." Me, internally: How the deuce did he know all of that off the top of his head? I came home with a bag of food to try, plus a can of pumpkin on the house to help with the transition of food. ^^Literally one of many many many positive interactions I've had at multiple locations. I feel so damn grateful to have such a great store nearby. read more

Came here because my friend. - very clean location - nice people - vet is good and not expensive - all staff here including people from vet are super friendly and polite - a lot of choice of items for you to get for your pet Absolutely come back:) read more

I find the veterinary to be kind and conscientious. Me pet is is very special to me and they always treat him as such. They provide an excellent service. read more

During this time of staying at home, delivery is more and more important to me. Pet Food Express has been fantastic. In a recent delivery one item was missing. I made contact through their easy to use email notification. A real human answered, checked out my concern, and got back to me with an explanation and full refund in less than an hour. Great service. read more

Today is the grand opening of the Veterinary services of the new and improved Pet Food Express in the formerly named Rockridge Center, now called The Ridge. I believe the address has changed even though they are in the same shopping center, but a new location in the back right next to Safeway. It is a spacious new space with an adoption center, wellness center, bath area for your pets. I came in to use my 20% off coupon and get a free cat treat. The storefront shows it is K100. read more

Pet Food Express - Pet Stores Near Me - Oakland, California

We went in today to get cat food and Marvin helped us. He was so friendly and knowledgeable. I really appreciate that he wanted to know about our cats and shared photos and stories of his. He provided some of the best customer service I've experienced. read more

i would like to start this yelp review by saying that marvin is an absolute pleasure to talk to ! i just got my cat kiwi and was incredibly nervous exploring my options (it can be very overwhelming if you know you know!) but he was very thorough and patient when going through the products :) he recommended me wonderful products like 'just food for cats' ! kiwi is very pleased with his food :) (mind you when i adopted him they told me how picky he can be!) i don't leave reviews often, but i was completely blown away with the amazing and sweet service ! please if anyone sees this review marvin deserves a raise, thank you marvin ! thanks to you you have a life long customer :) read more

Crossed the Bay to meet a potential kitten for adoption. The opening staff members on July 3rd were exceptional. They did such a great job of helping me navigate an emotional decision. Kristen was especially warm, nurturing and relaxing devoted in her time with me as well as helping preoccupy my Golden Retriever while I spent time with the litter if kittens. Ultimately, I decided to come back the next day (July 4th) with my husband to help choose the perfect addition to our family and the staff was just as exceptional (Kristen was there as well). I am so appreciative of the environment and care they provide for the Hopalong rescue kitties. read more

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This is our go to Pet store for all of our doggies needs. We have a doggie family that MAN our house 24/7. Even when we near our front door, you can literally hear all of them, howling and barking so loud, that it reverberates throughout our neighborhood. It's actually a bit too much, and I'm sure our next door neighbors can hear them inside their peaceful homes, and they must be thinking: 'Crap! The Yoo's need to shut those doggies up. And it seems they're home.' Pet Food Express however, loves all our doggies, and even if we brought them all howling in unison, they'd laugh and just smile. :P Whatever we need, and no matter how many questions we ask, all the time, they are very gracious to explain, and provide exactly what we came looking for. In addition, they may add a suggestion or two, and give out samples for us to try, that may make us purchase the sample the next time around. In a sense, they're like spiritual and mindful doctors for us disheveled, stressed out customers! They give off such warm and pleasing vibes of peacefulness, and a true sincere hand to help you out. It's almost like therapy for you, and later your doggies! Who knew that of all places, within Pet Food Express, you a mess, come out feeling satisfied, and mindfully caressed, to they point of being gracefully blessed! They should rename their store to: Pet Food Express & Owner Decompressed. I think I need to go now, and receive some stress decompression! :P Onward and upward, to Pet Food Express! read more

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I took my pet in for a check because he was just adopted and he LOVED Dr. Emily Wilson. When we went back again because he had a hot spot and hoped we would get Dr. Wilson because she was sweet and was patient. But we saw Dr. Carly Smith and she was very rude and short. She prescribed Apoquel for his hot spot and he it helped the hot spot but as soon as he was finished with the Apoquel he started pooping blood and threw up. Unsteady I went to the emergency room and they said that Apoquel is a bit of an abrasive approach for a hot spot. Just like the way her demeanor was, was the Rx she gave my dog which hurt him in the long run. Overall for the store in general. I LOVE IT. It is clean and big and every associate makes sure to check in on you. The tubs are clean as well as the back with the doggy play is amazing! The training on Sundays are MAGNIFICENT! Worth the $25 each class and they are amazing. Only down side was Dr. Carly Smith. A definite turn away. read more

Tip: From my experience, PFExpress may be pricier than Petvet Petfood just 2 min down the street on Broadway. However, if you bring a receipt from Petvet or a photo of the price tag, PFExpress will match (or beat in some cases?) the competitor price. I love this place! The employees are so friendly and helpful. As a new puppy owner, I needed a lot of help dealing with puppy problems, such as teething, chewing, and destructive behavior. These guys were amazing and had great suggestions/advice whenever I had a question or problem. They don't sell just pet food. They also have kennels, toys, medications, bitter sprays, bowls, toys, treats... pretty much all of the essentials that you'd need for a dog or cat. Also, their return policy is great! Within 30 days, you can return an item even if it's been destroyed or chewed up or half empty. The reason could be "My dog destroyed this too quickly" or "My pet has no interest in this" or "I tried using half the bottle, but it doesn't work." With a receipt, you can get a refund; without a receipt you get store credit. They also have "buy 3 get 1 free" specials all the time on certain categories, such as toys or treats. You can't mix & match between categories (like toys and treats) though. PS - They sell odor-free bully sticks here! The brand is True Chews - they are amazing because they have hardly any odor at all, especially compared to your run-of-the-mill bully stick that smells absolutely appalling. True Chews are my favorite bully stick brand - the dog loves it, and the owner loves that it doesn't smell like rotten poopy trash. read more

I visited petfood express with my dog and my experience was really meaningful thanks to Payton. They did an amazing job guiding me through the options I had. They are such a caring and thoughtful person I did not feel like a customer and felt very supported through the whole process of searching for the products that would best help my dog. You absolutely need to ask for them if you go there. They are super knowledgeable and give the best advice. Thank you Payton, you are the best! read more