I purchased a pair of top of the range Heiniger dog grooming clippers £300 in February 2018, within 6 weeks the blade attachment broke. I had to pay £70 for the repair and now within 3 months the same part has broken.Petcetra refuse to replace or refund the product as I have now lost faith with the company and brand.When I requested speak with manager, Natalie said" I'm sorry she doesn't deal with day to day events" Therefore this indicates they must deal with a number of complaints, I would not purchase from this company again. The customer service I received was rude, intimidating, and insulting. Their reply was that certain parts on the clippers are not covered by warranty. Only the motor was guaranteed.
I have never heard such poor excuses, and lack of empathy. read more