For the store I would give top marks,and yes most of the staff are lovely and very helpful ,…read moreUnfortunately ,the young lady Who served me today was so arrogant, I may not have worded my request correctly,but because she had an audience ,she played on it, I remarked on her attitude,only to have my till receipt,almost thrown at me. Whatever happened to customer service.

Everything for the small holder, horse owner and pet owner under one roof. They stock food for…read moredogs, cats, rabbits, chinchillas, hamsters, gerbils, guniea pigs, budgies, horses, pigs, turkeys, ducks, chickens, sheep, goats and many many more. They also stock housing for a wide variety of animals in addition to electric fencing and stock fencing. They have a range of incubation kits for eggs as well as all the equipment you need from hatching to adulthood. A fish section is also slowly developing. The equestrian section is extremely comprehensive offering everyhing the modern horse owner and rider could wish for and plenty more. Of particular note is their pink range which includes sparkly riding crops with stars and matching grooming kits. Their range of own brand clothing is extremely durable and very well priced.

I took my King Charles Cavalier to the Animal Health Centre in Shrewsbury. The vet, Mr. Fahrenholt…read moreexamined my pet. Towards the end of the examination he opened my pets mouth wide and he squealed with pain. When placed on the floor, my pet ran to a corner of the room and hid under a chair. Mr. Fahrenholt told me it was, "Part of the procedure". The squealing continued from time to time at home. Very distressing for me and my wife.

family owned so nice and friendly with extensive stock too.read more

Confession. I don't have a pet. I don't even like animals very much to be honest. However, recently…read moremy sister acquired a puppy and since then I've needed the old doggy treat. I popped into this store not too long ago and was astounded by the amount of stuff pets might need. That stuff has been produced and all of it is here. This is a huge double fronted shop that stocks anything and everything your pet pooch, and every other domesticated animal under the sun, would need. The prices seem reasonable and there were some very helpful staff knocking around assisting customers ad hoc. I picked up some dog treats for a great price. If you are into pets then this is the place for you!

This is by far the best petshop I have ever been to.the shop is a fab well designed place where all…read moreanimals are on clear view for you to see but the most enjoyable part about the vist to this shop is the staff.Its a very well run family business.The staff are always happy to answer any questions open and honestly and do their upmost to help I personally will now shop nowhere else but here for my pets as the quality and service this shop provides cant be matched.

This isn't a very large store, but is very reasonably priced. The staff are very knowledgeable and…read morewill help you in any way they can. There is not a great deal of parking near the store, but you can usually find a parking space nearby. They also give the kids a lolly, which means they are very well behaved when they go round :0)

Awesome staff, great selection of raw meat and everthing is reasonably priced. 5*****read more

Took my dog for harnesses fitting, left 20min waiting whilst staff just walked passed ended up…read morewalking out. Safe to say will not return or spend any further customer there.

I have been a loyal customer of The Big Pet Store for many years. Unfortunately, I have to agree…read morewith other reviews regarding the manager. Our cat was diagnosed with Chronic Renal Failure secondary to Hypertension. This is very common in elderly cats and can be managed for many years with anti-hypertensive medication and diet. We were looking for suitable food and (regrettably) asked the manager. We then got a 20 minute lecture telling us we had been killing our cat because we had fed him Gourmet Gold for years. Apparently it is made from feathers and bones. Really? So how would he explain this in cats who had not been fed Gourmet Gold or indeed the many humans that have never eaten cat food! I work in Medicine so know how frighteningly ridiculous his statement are but can you imagine telling an elderly woman that she is killing her cat? On a separate occasion, he came up to our dog whist we were browsing and said she was ill because her coat wasn't glossy. Her coat is white and has never been glossy. He tried to sell us some dry food that I had no intention of buying. He then went on to try and sell us some ointment for her warts that was used on World war one soldiers in the trenches. What? Again, another unbelievable statement that shows this man has absolutely no idea that warts and caused by a virus and unless they bother the dog, there is no suitable treatment other than surgery and even that will not eradicate the papilloma virus. And as for my dog been ill, she is now 17 and perfectly healthy and happy despite her coat isn't glossy. Sadly, although the other staff are lovely, I have stopped going there because of the obnoxious owner. If the manager is reading this then I suggest you stop accusing owners of killing their pets and gain some knowledge in basic animal medicine which you clearly haven't got. Your comments and "advice" deeply concern me and if you were a health professional, I would have reported you to the GMC/NMC for gross misconduct and dishonesty. I now shop elsewhere and would suggest others do the same if they don't want to listen to this man spouting utter idiotic nonsense.

Every time I come into Kings Heath Pet Centre I am amazed by the selection and things on offer for…read moremy cats. I had a lot of trouble with my kitten as when he arrived in my home he had fleas. I freaked out and ran down to the pet centre to ask for help on this unpleasant issue. The staff were friendly and did not try to oversell products in an attempt to increase their profit margins. I was sold a spray, a flea comb and a solution to rub into my kitten's skin and fur. Two days later and my kitten is flea free. Thank You Kings Heath Pet Centre. They also have goods for all types of pets and animals, ranging from dogs to your more exotic pets. It is also a great place to bring the kids if you have any. The Cockatoo is one of my main reasons for coming here on un-cat related issues. He/She will quite happily mimic your words if you don't mind looking a little bit silly in front of the other customers. Kings Heath Pet Centre also sells your regular supplies such as litter and food pouches. Their prices are competitive with the larger supermarkets that have the pleasure in buying in vast stock quantities. If you own a pet and live in the vicinity, then Kings Heath Pet Centre is the place for you.

Large pet shop situated on York Road in Kings Heath…read more When I lived in Kings Heath I had a cat and a guinea pig and often visited the Pet Centre. There is a wide range of products for each type of pet, all of my cat and guinea pig needs were well catered for. The staff are friendly and helpful and the prices are reasonable. My main reason for visiting the pet centre was always to see the cute animals, especially the furry little bunny rabbits! *Awww* So cute! There is always a large parrot who occasionally gives people a fright but suddenly squawking or flapping his wings as you go past. Any excuse to go in and I'm there!