Extremely disappointed. From us we award 0 Stars. If you truly love your pets and care about grooming instructions being followed accurately, I would strongly recommend avoiding The Petbar Boutique Katy (23541 Westheimer Pkwy Suite 150, Katy, TX 77494). We paid $280 for grooming services for our two cats (Maple & Leo). One of our cats, Leo, had previously received the exact same 50% trim from them three times before, so we trusted they understood what we wanted and expected the same service again. Instead, both cats were shaved almost completely to the skin. We specifically requested a 50% trim, not a full shave. When my brother-in-law picked them up, he even confirmed with the staff that this was indeed a "50% trim," which surprised him because of how short it looked, but he trusted their answer and brought the cats home in their respective cat crate. When we saw them at home we were shocked. We compared Leo's previous 50% trim photos from this same business, and the difference was undeniable. This was absolutely not the same service. To make matters worse, the staff member we spoke to afterward became defensive instead of acknowledging the mistake. He questioned what we "expected" when asking for a 50% cut, despite the fact that this exact service had already been done for Leo multiple times before without issue. After speaking with the owner, he admitted there may have been a communication failure during intake and explained that the groomer had been told to perform a "summer cut," which apparently meant shaving the cats down completely. He was polite and stated that they have guidelines and procedures they follow to avoid these kinds of mistakes. However, the fact remains that the hair was not cut as instructed, yet they still maintained that the service had technically been performed and therefore did not believe a proper refund was warranted. The $50 refund offered was for both cats combined, not per groom, which was extremely disappointing considering the circumstances and the fact that we are repeat customers. We work in the hospitality industry ourselves, and we understand how important it is to properly resolve situations when a business makes a mistake. A $50 refund on a $280 service that completely ignored our instructions does not restore confidence or trust. On top of that, the cats' nails were not trimmed either, which had always been included in prior visits. Our instructions were misunderstood, the result was incorrectly confirmed to us at pickup, and the handling afterward left us feeling unheard and dismissed. We will be disputing the charges with our credit card company. Photos of the previous 50% trim versus the current shave are attached so people can judge for themselves. Services Cat grooming and styling, Cat grooming, Cat bathing, Cat nail trimming read more

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Great experience at Long Call Pet Bar! The place is clean and everyone is really friendly. Marisol took care of our dog and she did an amazing job. She was super sweet and our pup looked perfect after. Definitely recommend Marisol and this spot! read more

Petbar Boutique - Katy - Astro! - Pet Groomers Near Me - Katy, Texas

I took my kitties to Petbar back in July. They were amazing! I get so nervous when I get my girls groomed because I know that they hate baths but Damian took amazing care of them. They got such a good report too and said they did a great job. The people at Petbar were also amazingly accommodating with having to change my appointment due to something that came up. They also took out my kitties soiled towels and put them in a trash bag for me so my girls didnt come home on them. (They mentioned that they would've laundered them but timing wasn't on our side and i think that's awesome otherwise!) Definitely will bring them back when they need to because they were all so kind. They even gave them little bandanas! read more

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I loved the attention and service I received. Thanks to Damian, my dog ​​turned out beautiful.

Brought our full size elderly Australian shepherd for a "spa day" and they have done a great job on her grooming. No waiting in a crate for hours before appt, they pick up the phone and call when ready. We are very happy with their services. read more

I don't recommend this place! They ruined my dog ​​before an important photo shoot!!! I just came to wash my dog! and they cut his face!!! and they said that they did not do this and began to accuse me of lying!!! but as their cameras showed, it's their fault! They didn't even offer compensation for my time and lost money! All the bad reviews in IG they will delete. This shows their credibility is a sham. read more

Petbar Boutique - Katy - and the second photo is what my dog ​​looked like before the groomer!!!! do not bring your beloved pets to this place!!!!! - Pet Groomers Near Me - Katy, Texas

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Nelly and her staff were awesome. My Dulce looks adorable with her new look. Dulce felt safe and secure the whole time, and we're relieved that she was in good hands. Thank you! read more

As a member from January, Bear is very happy to go to Petbar, refreshing back to home. The Place always clean, staff always helpful. Bear love Petbar! read more

Petbar Boutique - Katy - Pet Groomers Near Me - Katy, Texas

Petbar has been a fantastic experience for me and my pet. buddy loves going there and comes home smelling great and fluffy! He's the best groomed in our house (including the humans)! Thank you Pet Bar! read more

Petbar Boutique - Katy - Pet Groomers Near Me - Katy, Texas

I love bringing my pups here! The staff is very professional and my babies always leave smelling amazing and looking like models. read more

Petbar Boutique - Katy - Pet Groomers Near Me - Katy, Texas

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I always take my two dogs here, and they always come out looking beautiful and exactly what I asked for. I'm very happy with their services and prices read more

On Nov 15, 2023, I paid $216 for grooming my cats, Leo and Gray, at PetBar, drawn in by a previous positive experience with Mariela (Groomer). However, upon returning home, the cats smelled terribly. After seeking advice from Luis (employee with owner's approval) and a follow-up call, PetBar agreed to a free re-bath on Nov 26, 2023. Although Mariela did an excellent job, the owner insisted on charging, citing groomer payments. She pretended to charge me more that we have previously paid. They do not have published breakdowns of costs for their service. They did not honor their offer. This inconsistency and unexpected charge left me dissatisfied with PetBar's service. DON'T TAKE YOUR PET FOR GROOMING AT THAT PLACE read more

They were FABULOUS in every way!!! From the phone call to book the appointment to picking up my dog, it all went well. I love how Edwin groomed my goldendoodle. He came out after the grooming and explained everything about the experience to me and how my dog did during it all. The prices are very competitive. I will definitely be returning in 6 weeks read more

Was there on Monday May 1st around 9.30am to was my dog in the self-service bathing facilities. There was a long white-haired dog being groomed by one of the employees in a blow-drying room. She was yelling at the dog repeatedly. I couldn't see what was happening but it was disturbing me. At first I figured it was a frustrated owner so I let it go. The second time I was annoyed. The 3rd time it officially upset me and the fourth time I stopped bathing my dog to go check on the situation. It turned out to be an employee who was yelling at a dog she was grooming. The dog was on a 6" lead and could barely budge an inch. "Stop it!", "NO!", "Don't Move!", "Stop Moving!" I told her that it if that were my dog, I would not appreciate her treatment of it. The owner later came to ask me if there was an issue and I told her that the employee might need a break and some extra training. She told me 1) she did not see or hear anything 2) the employee was not hurting the dog. Is that the Bar at PetBar? Injury to the animal? No thanks. Fine for self-service but I would not leave my dog there unattended. If you took a long white-haired dog there on Monday, May 5th...I'm so sorry, your pet was treated harshly. read more