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    Pet Wow

    3.5 (13 reviews)
    Closed 7:00 am - 6:00 pm

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    Response time

    3 hours

    Response rate

    100%

    Services - Pet Wow

    Bath and groom only

    Dental care

    Dental cleaning

    9 More Services

    Dental extraction

    Euthanasia

    Full grooming

    Pet haircut

    Mass or tumor removal

    Microchipping

    Pet physical or wellness exam

    Spay or neuter

    Pet vaccinations

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    Bailey D.

    There's something special about people who work with pets for a living. They're always kind, friendly, and understanding ... and the folks at Pet Wow are no exception. My fiancé and I have been taking our pup Kody to Pet Wow since we adopted him just over two years ago. We'd been to the Highland Heights location several times -- but this was our first visit to the Florence office. It's extremely easy to make an appointment - the people who run their phone lines are informative and quick. I called last Thursday to make an appointment for this week and had zero issues -- which sometimes isn't the case for other pet-related services, like grooming, or even doggie daycare, that book weeks in advance. The parking lot is a decent size - although I was there in the morning when the neighboring Blind Squirrel Restaurant is not open. I can imagine the lot fills up pretty quickly when they're open - which is why it's great that there's designated spots right out front of the vet that say "No Restaurant Parking Until 6 p.m." I will say - their Highland Heights location has some grassy areas for dogs to relieve themselves, but this location only has rocks with some sparse bushes. Not something the vet can control, of course, but something to keep in mind if your pup likes to mark their territory. Checking in for your appointment is smooth. The vet technician got me right back into a room with a very short wait. She was sweet, and gave Kody lots of love throughout the appointment. They took him back into the back for some tests, and then brought him back into the exam room for a few minutes before the vet stopped in. She was also extremely kind -- and they both doted on my dog while checking him out and giving him his shots. The vet said they'd finish up those test results and then come back in shortly to get us on our way. Somehow, something must have gotten lost in translation, because we waited in the exam room for 40 minutes before I finally went out to the front desk and asked if it would be much longer. Apparently, there had been a mix-up, and they apologized profusely. I assured them that no harm was done, and it won't impact whether we'll come here for our veterinary care again. It was just a little inconvenient to be sitting there waiting, thinking someone is going to come back in and see us out. They did take a small discount off of our bill for the trouble. This office is exceedingly clean, the people are great, and you can definitely tell that they all love animals. We'll certainly continue to trust Pet Wow with our pup's wellbeing.

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    Daily Pet Parlor - Trade shows keep us certified and ready to groom!

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