They did a okay job grooming my cat-- the one time I let them. My vet did a much better job, which…read moreis ironic since they are not experts in grooming of any kind. I didn't appreciate the attitude from the employees. They acted like my cat tried to murder them (I am confused- what cat actually likes to be groomed? shouldn't you expect some resistance? isn't this why you wear protection to your shoulders almost?). I would suggest approaching it differently when you refuse to have animals back in your studio. Maybe take a more kind approach instead of acting like I own a cat from hell?? Or here is a thought, if a veterinarian urges you to mildly sedate the cat while getting them groomed, you should probably follow VETERINARIAN SUGGESTIONS, considering you are NOT a veterinarian and they certainly know what is best for the cats health and overall happiness. I would also suggest adjusting the tone in the voicemails you leave customers. The voicemail I received from you was enough to ensure I never recommend you or use your services again. The tone was very aggressive and continuously touched upon the fact that you had " told me to do this service once a month". Try understanding that not all customers have the schedule or funds to bring a CAT in once a month for services- this does not make us a bad owner, by any means. Most peoples routines consist of simply BRUSHING their cat only. Though I appreciate your suggestions to keep my cats coat healthy, I do NOT appreciate your judgment in regards to how I care for my perfectly healthy and very happy/spoiled cat. With that being said, sure they may be popular, but from start to finish there was 0 professionalism and 0 respect given to myself.

So I originally booked an appointment for my cat to get a sani-shave since he wet himself for some…read morereason. Once I arrived, the lady asked me if I wanted his nails trimmed as well. I said yes since he fights me when I do it. Then we talked about his age and his hygiene. She convinced me that he probably needed a bath, especially after wetting himself. I knew it wasn't cheap, $46, but figured since it's been a while I probably should. I left him there and went to run a few errands. When I came back 50 mins later he was all ready to go home. He was purring and kneading the blanket in his carrier, smelling fresh as a spring morning. I was really surprised that he was so happy. The groomer told me that he actually liked his bath! I wish I was there to see that LOL. It's been 2 weeks since we went and he still smells quite nice. His fur is still soft and no traces of dandruff to be found. I really like that they only do 1 cat at a time, so my Chomper got all the attention and I didn't have to worry about his interactions with other cats. This makes me comfortable to bring in my other cat, a bengal, to Cat's Pajamas since she does not play well with others. I would highly recommend this place to anyone who wants to get their cat groomed. The staff are friendly and we left as very happy customers. I will bring back Chomper in the future and will tell all my friends to bring their fur-babies here too.

The dog baths are awesome here and don't kill my back. Store…read moreis very clean. Staff, super helpful and nice. Xmas music was nice! My dog loves it in here and yanks me around to check out all her fave things! Great selection on product. Expensive, yes and prices keep going up so Leya today on her birthday, got a duck chew stick and an Advent calendar! Plus, her bath. A quick way to spend $50... But.. I adore my dog.

1st time there, and it was a wonderful experience for both me and my senior furbaby. Martini took…read moreher time and understood the special needs that our girl required. we are happy to have found this spot, We shall be returning for a full on spa day. Thanks for making this a trauma free visit.

I cannot begin to tell you how great this place is. The know their stuff. And basically I do…read morebelieve they are kind people. My dog is a special needs dog as she was hit by a car in 2013. She has "issues". But she has no "issues" coming here. She trots right in and gets snuggles and cuddles and forgets we even exist. Lol Their work is amazing. Marley is a Silky/Yorkie Terrier, so thats already a labour intensive job. And we don't like her Yorkie'd up, more just a hair cut. So I know they can do Yorkie; they can also just do a cut without any deviation from what we want. So comfortable dog, great do, local to me, friendly people and a reasonable price. I couldn't really ask for anything more!

After a very bad experience with Pet Smart, I decided to try out my friendly neighbourhood groomer,…read moreand I must say, I was nervous for no reason. My pet needed a major because of all the matting and the groomer explained to me exactly what look I can expect after the session. So no surprises, which I'm all for when it comes to grooming. I would definitely be coming back.

We were all approved. We drove 2 hours to Ottawa to meet our new companion cat. Everything was…read moreperfect. The volunteers at PetSmart were wonderful. And then they took the picture of us with our new girl. And then it all went south because we had put a collar on her. Over the phone, Donna said that putting a collar on an indoor-only cat is "animal abuse". They don't need collars because they're never suppose to go out and they'll be identified by their chips. With that logic, I suppose she thinks children don't need lifejackets because they're not suppose to fall overboard but they can always be identified by their DNA. Clearly she's never had plumbers, electricians, etc coming in and out of her house and spooking one of her cats. In our very rural neck of the woods, if a cat is wandering around outside without a collar, it's assumed feral, probably diseased, and possibly rabid. No one is going to pick it up and take it to the vet to get scanned. There's even rumours around here that some individuals like to take pot shots at collarless animals because they obviously won't be missed. Whereas, if the cat has a collar, it's assumed to be vaccinated and safe and have a loving and caring human at its home. And if that collar has a tag that says "I'm an Indoor ONLY cat", they can expect when the call, that human is going to respond "Oh, thank God you found our baby! We've been tearing the house apart looking for her!" I need to believe that because it's what Donna said and not that Donna was using the collar as an excuse because she has something about LGBTQ+ couples.

We brought 2 dogs there to have their nails trimmed. We never had been there before, so an easy job…read morewould be the testing ground. One staff member was there. Then other people started to bring their dogs in for more complicated jobs. The gentleman performed excellently. He treated all with respect. Making sure we were all taken care of. Scheduled all jobs, and pick up times. He was even able to trim my dogs' nails as well. While he helped customers, I did let myself inside the dog area, and helped calm down the dogs. Taco, is very friendly. I will be back there again. Hopefully they will have more staff working there next time. That gentleman was swamped. One thing I did notice, Google maps has the store front on Merivale. It's actually at the back of the building.

We've been going to Pucci Parlour since rgey opened. The staff is friendly, and caring; aspecially…read moretowards your pet(s). Our pups always enjoy their visits. The grooming itself is very progessional; above any description we could have defined.

Have been there many times and was ok, no paying attention to customer requests. Appointments are…read morealways mixed up and the new staff for this year are not trained at all it cutting hair. the cleanliness of the place is in now way up to inspection code. Go elsewhere especially for what you pay and get in return.

Excellent service. Value for money. My 2 dogs, Teddy Bear and Finnegan enjoy their visits and been…read moregoing there for 10+ years. We highly recommend them. Denis McCarthy

A few months ago I brought my yorkie to house of pets for the first time. it was the best grooming…read moremy dog has ever had. The cut and style were perfect. The owners are very nice.

We have been taking our dog to Furry Friends for years now and can confidently say this is a…read morefantastic business that offers a great service. The staff are friendly and knowledgeable, the service is professional and always exactly aligned with the instructions we provide. We have a now senior dog, and we have such peace of mind knowing our pup is well looked after and cared for. Would highly recommend!

Took my Jack Russell here in early Dec for a hand stripping He was done on time , 3 hours, and…read morelooked fantastic. They did a great job on him.

Unethical & unprofessional. Do not take your pets there…read more We had an appt for 3 pm. I called them @ 2:45 p.m. to advise that we would be late by approximately 15 minutes. They said no problem, just be here before 3:15 p.m.. Not even 5 minutes later the office called me back & refused to see Stormy (13 year old shih tzu) because he is old & is too sick to be able to see him. We were 5 minutes away by this time. I was crushed. Stormy is really not well & they refused to see us, even with an appt. We would have been there by 3:10 p.m. This after my regular vet couldn't see us in a timely manner so they referred us to the Carling Animal Clinic. The Carling Animal Hosptial tried to send us to the Ottawa Veterinary Clinic at Carling, but they charge 2x the $! How could they refuse to see my dog because he's old & has too many symptoms?! It's unethical & unprofessional to say the least. If they did it to me, they will do it to others.

Their website says that they take new patients (top of their website) but the receptionist says…read morethat they take only healthy new patients. So in order words, you take no patients right? because why going to a vet if my pet is healthy. Ridiculous response from an rude receptionist who should not work in a vet hospital. When you're dealing with a sick dog that has cancer you really need more compassion.