Unethical & unprofessional. Do not take your pets there…read more We had an appt for 3 pm. I called them @ 2:45 p.m. to advise that we would be late by approximately 15 minutes. They said no problem, just be here before 3:15 p.m.. Not even 5 minutes later the office called me back & refused to see Stormy (13 year old shih tzu) because he is old & is too sick to be able to see him. We were 5 minutes away by this time. I was crushed. Stormy is really not well & they refused to see us, even with an appt. We would have been there by 3:10 p.m. This after my regular vet couldn't see us in a timely manner so they referred us to the Carling Animal Clinic. The Carling Animal Hosptial tried to send us to the Ottawa Veterinary Clinic at Carling, but they charge 2x the $! How could they refuse to see my dog because he's old & has too many symptoms?! It's unethical & unprofessional to say the least. If they did it to me, they will do it to others.

Their website says that they take new patients (top of their website) but the receptionist says…read morethat they take only healthy new patients. So in order words, you take no patients right? because why going to a vet if my pet is healthy. Ridiculous response from an rude receptionist who should not work in a vet hospital. When you're dealing with a sick dog that has cancer you really need more compassion.

I cannot begin to tell you how great this place is. The know their stuff. And basically I do…read morebelieve they are kind people. My dog is a special needs dog as she was hit by a car in 2013. She has "issues". But she has no "issues" coming here. She trots right in and gets snuggles and cuddles and forgets we even exist. Lol Their work is amazing. Marley is a Silky/Yorkie Terrier, so thats already a labour intensive job. And we don't like her Yorkie'd up, more just a hair cut. So I know they can do Yorkie; they can also just do a cut without any deviation from what we want. So comfortable dog, great do, local to me, friendly people and a reasonable price. I couldn't really ask for anything more!

After a very bad experience with Pet Smart, I decided to try out my friendly neighbourhood groomer,…read moreand I must say, I was nervous for no reason. My pet needed a major because of all the matting and the groomer explained to me exactly what look I can expect after the session. So no surprises, which I'm all for when it comes to grooming. I would definitely be coming back.

Found a tick on my dog and panicked as I could not find our tick key. Called up our regular…read morevet(Greenbank Animal Hospital), who promptly told me I need an appointment (1.5 hrs time) or I could come get a key and do it myself. Arrived at the clinic 5 mins later, no pets in the waiting room, clinic rooms or coming in the door. The 3 vet techs and receptionist said they could not help me, gave me a tick key, pointed me to a bathroom and told to follow instructions. I was told to flush it when done, that nobody does testing on ticks anymore. My dog did not get any free cookies but ‍ I phoned another clinic and said I was a patient at another clinic and asked for information on ticks and treatments. I was told that I should get her tested after 6 weeks to be sure she does not have Lyme or any other diseases from it, as proteins would be present at that time. I am completely furious at the lack of service, compassion and out right not caring about my pet. I am searching for a new vet ( taking suggestions) however Greenbank animal hospital will NOT be getting anymore of my business as they OBVIOUSLY do not care about the health of their patience!!!

I am a retired senior who always get a bit of a panic attack when I have to bring my cat Buster to…read morethe vet, not only because he absolutely loathes leaving the house and going in the car, but mostly, I worry about the cost - and not because Greenbank's costs are excessive but because vet care for your furry pets is expensive generally. Having said that, I greatly appreciate how kind everyone at this clinic is to both him and I. They are quite a competent and special bunch!

The vets here are amazing and they really love cats. It shows. They provide great advice. My cat…read morehas diabetes and arthritis and they have changed his life for the better. He is eating and playing and not in pain and happy.

We've been going to see Dr. Hughes for years. She is the nicest and most caring vet I've ever dealt…read morewith. She really takes the time to explain anything about our cat's health. The only issue we've ever had was one of my cat's teeth was broken during a cleaning and had to be extracted. Fortunately they did not charge me for the extraction and were very apologetic. Still it was a shock to find out what has happened. My cat is not the worse for wear and has suffered no lasting effects as the broken tooth was a rear molar. I have been bringing my cats to Dr. Hughes for years and will continue to for as long as they live.

Dr. Finsten is an amazing vet - caring, an excellent diagnostician and all around good person…read more All our pets have been lucky to have many years of care form her.

We opted for Center town Vet. Hospital when we got our puppy three years ago. They came highly…read morerecommended by a colleague of my partner and had good reviews... and we have not been disappointed! The team is amazing, from the reception employees, the techs and the veterinarians... All truly amazing and caring for our furry baby! We have an Australian Shepherd and some medication is known to be an issue for the breed, they were on it before we even asked. They answered all our (many) questions, are always patient with us, and are not gauging on medication, shoots, food, etc. We feed our dog raw food and the vet explained the pros and cons of raw food, provided us with tips on ensuring our dog has a healthy and balanced diet, etc. We have sinced moved from downtown and the extra drive is worth it! Their hours and availability are incredible... Don't get me wrong, they are busy and this whole COVID distanciation is not helping, but we have had a few emergencies where they were able to see us withing fantastic timelines (within minutes in some cases), squeezing us between two patients or first thing in the morning if a vet was available. They have always been extremely gentle with our dog... A true testament to the love and care the whole team as Centretown Vet. Hospital is how excited our Aussie is when we go! She truly reacts as if this were her Disneyland and the staff her best friends! Would recommend in a heartbeat

We have been taking our dog to Furry Friends for years now and can confidently say this is a…read morefantastic business that offers a great service. The staff are friendly and knowledgeable, the service is professional and always exactly aligned with the instructions we provide. We have a now senior dog, and we have such peace of mind knowing our pup is well looked after and cared for. Would highly recommend!

Took my Jack Russell here in early Dec for a hand stripping He was done on time , 3 hours, and…read morelooked fantastic. They did a great job on him.

I left my dog here last week for 9 days while we went on a trip. On the morning that I was supposed…read moreto pick him up, I received a call that something was wrong with his eye. I immediately picked him up and was shocked to see A DEEP HOLE in his right eye. It was swollen almost shut and covered in pus. I couldn't believe how bad his eye was and that no one had called us! We rushed him to the animal hospital where we were told that the cut was so deep he needed to see a specialist. He was obviously in a great deal of pain so the hospital had to give him pain killers while we waited. He had emergency surgery today which cost us $4000 and there is no guarantee he won't lose his right eye. The doctor confirmed that this had happened several days prior and had been getting worse. I am outraged that no one did anything while he was in their care. Photos taken show that his eye was obviously infected days prior and no communication was given to us or his emergency contact. Do yourself a favour and book somewhere else. Even though management refunded us for his stay, the mistreatment and neglect of animals like this is not okay.

I don't trust my babies with just anyone, and I feel so at ease leaving them here. It's obvious how…read moremuch the staff here love the animals. The price is amazing, and the pet journal add-on lets me see how my little ones are doing! This place is amazing, not very far from Ottawa, and the cats are having a blast!

Excellent service. Value for money. My 2 dogs, Teddy Bear and Finnegan enjoy their visits and been…read moregoing there for 10+ years. We highly recommend them. Denis McCarthy

A few months ago I brought my yorkie to house of pets for the first time. it was the best grooming…read moremy dog has ever had. The cut and style were perfect. The owners are very nice.