I will never be returning to this location.
So far have had two horrible experiences with the staff there and I will not be going back for a third. Sunday I had purchased a inflatable cone for my dog at the Elmsdale location, the manager there had told me that if i brought it home and decided it didnt fit/ I changed my mind that I could bring it back as long as it haddent been blown up for full credit, and if I had blown it up then I could get a store credit (which I was fine with). I had left the Elmsdale location and on the way to sackville had decided to return it. It haddent been out of the box, the seal wasn't broken, and I still had the original receipt. Since the sackville location was closer to me than going back to Elmsdale I had decided to go there. I walked into the location being completely ignored by the two workers chatting, looked at the collars and then went to the counter and politely asked if I could return it. The woman who I was speaking to was very rude and told me that she could only give me store credit even though I said I was speaking to the manager of the Elmsdale location. The worker (Anna) was very rude, I had asked to speak to the manager when I had begun to get frustrated, and she had said she was the manager (come to find out, she was the assistant manager, therefore lying about her position). I asked to get in touch with the owner, which I could tell Anna's attitude was becoming worse and she said she would write down my name and phone number and that the owner would give me a call (still haven't received a call). I left upset and drove back to Elmsdale to return for a full refund, and even they couldnt believe that Sackville Pet Valu wouldnt return it. The Sackville location is the closest to my home, I normally buy my dogs food here, but from now on I will be making the drive to the Fall River or Elmsdale location, unless something changes at this location. Customer service is lacking. read more