I will never be returning to this location. So far have had…read moretwo horrible experiences with the staff there and I will not be going back for a third. Sunday I had purchased a inflatable cone for my dog at the Elmsdale location, the manager there had told me that if i brought it home and decided it didnt fit/ I changed my mind that I could bring it back as long as it haddent been blown up for full credit, and if I had blown it up then I could get a store credit (which I was fine with). I had left the Elmsdale location and on the way to sackville had decided to return it. It haddent been out of the box, the seal wasn't broken, and I still had the original receipt. Since the sackville location was closer to me than going back to Elmsdale I had decided to go there. I walked into the location being completely ignored by the two workers chatting, looked at the collars and then went to the counter and politely asked if I could return it. The woman who I was speaking to was very rude and told me that she could only give me store credit even though I said I was speaking to the manager of the Elmsdale location. The worker (Anna) was very rude, I had asked to speak to the manager when I had begun to get frustrated, and she had said she was the manager (come to find out, she was the assistant manager, therefore lying about her position). I asked to get in touch with the owner, which I could tell Anna's attitude was becoming worse and she said she would write down my name and phone number and that the owner would give me a call (still haven't received a call). I left upset and drove back to Elmsdale to return for a full refund, and even they couldnt believe that Sackville Pet Valu wouldnt return it. The Sackville location is the closest to my home, I normally buy my dogs food here, but from now on I will be making the drive to the Fall River or Elmsdale location, unless something changes at this location. Customer service is lacking.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Excellent service, and staff. They are knowledgeable and friendly. Wide range of products for your…read morefarm or domestic animals.

I prefer to buy from the small independent guys over the big retailers. The little guy is a…read morelifeblood of the economy and if I can purchase from him, I will. They seem to be very knowledgeable and the prices are reasonable. I've been buying my dog food there for a long time and will continue as long as I need to.

If you live out in Bedford this might be worth the trip. Everything else is out there so the…read moreproverbial "killing two birds with one stone" would definitely be happening. Funny though, I was really looking forward to what this PetSmart had to offer. Being from the states I'm used to the large warehouse feeling of most places. But the difference is the Petsmart where I'm originally from was less than a 5 minute drive. Now you really have to travel out just to get there and if you're just going to see if they carry your brand of food only to find out they don't it can feel like a waste of time. Luckily I had a friend in tow that was looking for a new cat tree so it wasn't a total waste of time for me. As with most warehouse type shopping experience everything is going to be slightly cheaper and you'll probably have lots of options to choose from but again if you're just going for one thing: Meh. There wasn't anyone there (customer wise) when we were perusing for cat tree's. I don't think this particular location has caught on just yet so the employees seemed overly eager to help us. Two of us vs five of them = too much customer service. But they seemed nice and really I don't blame them if they are having to stare at the windows all day at the empty parking lot. If they put a Costco out there, business would probably be mad hopping. Get your 50 pounds of ground beef for you and your 150 pound bag of food for your four-legger!

Greeted as soon as you step in the door…read more I do not like where the carts are stored as I feel it can be a little overwhelming when you have your pet with you and you are trying to manage getting a cart, holding the leash, making sure the doors don't close and on top of that that - my dog getting excited because someone has a treat waiting for her. Other than that, the store is great! They are very welcoming of all breeds of dogs, which is nice. Price wise it can be expensive, but if you follow their social media and have signed up for the rewards card the sales can be AWESOME!

Petstuff is GREAT!…read more Petstuff is a local not for profit that supports and trains people with mental illness or disabilities employment skills. The goal of working at Petstuff is for these folks to get permanent employment. I personally think it's a fabulous idea and it's what brought me to their store in 2009 for the first time. The employees at Petstuff are very sweet and kind. They love to help you out and always welcome a furry visitor. They've got a good selection of food, toys, grooming supplies, and everything else you could need for your pet. For people who are training for other work opportunities, I am always very impressed at how knowledgeable the employees are. They really do a fantastic job! I haven't had any personal experience with their groomer but have heard from numerous people that they do a great job. The pugs may be visiting that area of the business soon!

What a cute place! This is a non profit with top of the line dog food, treats, clothing and a great…read moregroomer who rents their basement. His name is Des, he is very relaxing, but FAST and reasonably priced. Plus, he doesn't overlap his clients, which is such a nice change from chain groomers. The store itself upstairs also carries cute little gift ideas like soaps and candles, locally made. Definitely worth a stop.

I love this store and it deserves all the stars it can get!…read more I've only started coming to this store since my mother bought a dog for herself. But I'm trying to be the good uncle to her dog and bring it treats. I can't say enough good things about it but I'll try to keep it brief. Environment - The store is organized well and easy to get around, even with a pet. They are using all the space they can to have as much product in there as possible. It's on the pricey end in some sections and then in others, it's more than reasonable. Some of the treats I want to eat! Staff - Very knowledgeable. They also know what brands are popular, what ones aren't etc...They do have a return policy if your animal doesn't like the food. Another reviewer noted having an issue with this return policy but I've never seen that at all. I'm 100% confident they return. Conclusion - If you have a pet and you love them, you need to stop by here. They have very healthy food, and not-so-healthy fun food, they know their stuff and you'll find stuff you may not have seen before. Like a snack you can fit a pill into so your dog will take its medication! I might be the last person on earth to discover that but it's amazing! So simple! Go there now.

It may not be the biggest pet store, but it's certainly a great one. The selection here for food…read morefor cats and dogs is amazing and they've got a good selection of toys and collars too. They have toys, treats and food for other pets too - birds, lizards and rabbits come to immediate mind. The staff here are always so friendly and happy to help if you have any questions. My favourite part of the store though...is the chance that I may run into an adorable four legged new friend!

Did I just find my new neighbourhood pet shop? After my half-hour long first visit last week, I…read moredefinitely think so! Conveniently tucked in between my house and my favourite dog park (Shubie park), this shop was built as a custom extension off a video rental, pizza place, ice cream joint combination dealie on Montebello and is really quite lovely on the inside! Built around a lovely (and big!) faux-tree, the interior is worth a look whether you have a Fido at home or not. All your pet supply table stakes are on hand: tons and tons of food brands (plus the offer to order anything in that you don't see on the shelves), treats, toys, leashes, collars, sweaters, vitamins and supplements, even cookbooks for home-cooking for your pooch's palate! Now, I could easily stop there and land at a solid three-star but it's the added steps that this crew has taken to enhance the community that really push into four, borderline five-star territory. This I know, again, because I insisted on asking them 127 questions while I was there. Here's the scoop: - They custom-make 'Shubie Snacks' with Kathleen from Tailwagrrrs (my favourite doggy daycare), with all the proceeds going to maintain the dog park at Shubie. I think they mentioned they've raised some $30,000 since August? That sounds crazy...but I'm pretty sure that's what they said. Are you a regular at Shubie Park? You know that gazebo and all the brand new benches? Yeah. Planet Paws built those. - The owner is seriously educated in the pet nutrition (for example, did you know some of the biggest brands of pet food are made by Mars and Nestle?) and clearly very passionate about helping his customers. Long story short: one of my dogs is a delicate flower who can't eat anything without full-body meltdowns. The owner has given me tons to think about when it comes to his health including some options that would basically keep my money out of their hands (non-kibble/store-bought diets, etc.). For him, the health of my pooch is more important. And that's pretty awesome. - In addition to all the mainstream food options, Planet Paws also carried a huge freezer full of raw meals. I won't get into the whole nutritional side of why that's important but will instead leave it at them supporting other local pet food suppliers rather than sticking exclusively with the big corporations.

Last tiem I went there she wouldn't let em in even woth a mask Exception ill take my business else…read morewhere I guess the 100s I spent there wasn't enough . They can lose customers there way over price anyways found a great new location and 100 dollars cheaper and take my mask Exception

Ive had my dog groomed there twice now and she also attends the puppy classes. I find the staff…read morevery friendly when were in there. Jim was her groomer last time and he did a great job and we will definitely be asking for him next time. I was a bit upset to see how one of the female groomers was with 2 different dogs. She was clearly quite frustrated with each dog and it showed. The dogs were getting upset as a result and their haircuts reflected her impatience.

Never bring your dog to their groomers! We are new here and decided to bring a dog to Pet smart…read moregroomers. It took more than 3 hours for Maltese, plus all fur was different length. But the worst that they scratch my dog all over his body! Now he is scared of groomers and we still waiting until all those scratches will get better. I wish I will have enough power to close them or at least to fire with references the guy who actually groomed my dog.

poor customer service and false advertising. nowhere online does it say that there is a certain $…read moreamount needed to get a goodie bag on appreciation day. Will be looking at other locations. we want to support local, it's hard to get behind an independently operated store that doesn't value their Customers.

Nice little place. Friendly service and you can collect air miles. The staff are very knowledgeable…read moreabout animals and their individual needs.

5* for what they do for animals of the metro area. 2* for…read morethe size. I wish that they had the funding to expand or move. There is just not enough space for these animals. Wish they could change the rules as to seeing the cats in the room. Allowing people to just open cages to pick up snuggle and hold cats is nice but also makes it hard to stop the spread of illness and can cause some confusion as to where they are supposed to go (kids opening cages and putting them in other ones) Granted its hard to keep track of this with so many people in there on weekends. All that said the ladies who work and volunteer there are lovely! And very helpful!

If you need some doggie time, they're always looking for people to walk the dogs they have in the…read moreshelter. And if you're more of a cat person...well they always have tons of those to cuddle too! We got our sweet kitty from the Dartmouth Shelter two years ago and it was so easy to go in and adopt her. We didn't need an appointment or anything, and they gave us as much time as we needed to look at the cats. We could have spent hours in there if we wanted. (We needed about 20 minutes before we found Korra and fell in love) My only complaint about this SPCA is that it's so hard for me to get to so I can't volunteer!

So as many of you know Adam and I have two bearded dragons, Apollo who is 2 and (Tiger)Lilly who is…read more6 months old. Sadly we did previously have another dragon, Phoenix, but she passed away. In Halifax there are 2 (1/2) vet clinics that handle exotics. Fairview Animal Hospital, and the Sackville Animal Hospital. Poor Nixie tried to lay eggs one day and well things did not go well. We needed to take her to a vet and right away! Naturally this happened on a Friday night around 11pm, and I had been previously told that the emergency vet clinic did not handle reptiles (this was misinformation), so we waited until the morning and frantically called first thing. We were able to get in to see Dr. Benjamin the exotic specialist within an Hour. Although things didn't work out for Nixie all of the staff were extremely warm and welcoming. We walked in with our tupperware container and the second they saw us they said "Oh that must be Phoenix", and you could tell they all genuinely cared about us, our lizard, and wanted to do everything in their power to help. Some of the interns who were working there stayed with her the entire time she was there, trying to make sure she ate, that her distention was properly cared for and that she was warm and as comfortable as possible. Unfortunately Dr. Benjamin was not going to be in on Sunday and Nixie needed continued care so they did all the necessary paperwork, faxed it and called ahead to the emergency Vet Clinic, so that we could transfer Nixie there (which also saved us some money as they did not have to do a full exam and assess her injury or develop a treatment plan). About a week later we received a card in the mail signed by all the staff thanking us for choosing the Sackville Animal Hospital, and then about a week after we had called them to tell them that Nixie had passed away, we received a sympathy card from them with personalized notes from all the staff. Not just signatures but real notes. I have taken many pets to many vets and have NEVER felt like the vet clinic cared so much about the animals and owners. I would very highly recommend the Sackville Animal Hospital, and will continue to make the 45 minute drive to have my dragons cared for, rather than go to the closer exotic vet because the staff are so fantastic!

We have become regulars at the Sackville Animal Hospital over the past two months since we brought…read morehome our puppy. (How many needles does a puppy need!?!) The folks at Sackville Animal Hospital have been awesome. They're very accommodating and scheduling (and rescheduling...and rescheduling) has never been a problem. Friendly, helpful, and efficient staff who gush over Rory's cuteness. Well, who wouldn't? They also have convenient hours for appointments, so getting him in during the evenings is never an issue.