If you love your dog, do not leave them here. To put it simply: If we ever needed dog care and Pampered Paws were the ONLY place we could leave our dog, we would go through the inconvenience of changing any plans just so we could avoid leaving our pet at Pampered Paws. Our last experience saw us picking up our normally happy and joyful pup at Pampered Paws to find him despondent, dopey, sad, and seemingly miserable. He was wet and smelly. When we got home we knew something had clearly gone wrong so we phoned to inquire. Wendy spoke to us and after initially reassuring us that nothing was wrong or out of the ordinary, it was becoming clear from her quickly changing recount of events that she was not being truthful with us. In the end it turns out our dog had gotten into something left out and had gotten sick. It bothered us that our pup was so miserable, bothered that no one told us anything was wrong at pick-up, disgusted by Wendy and her attempts to hide the truth. It was only through our persistent refusal to accept her story that she admitted anything had happened to our dog. We will never, ever, leave our dog in the care of Pampered Paws. Not only did they provide poor care, but they were dishonest when caught being negligent. Never again. read more

Let's sum it up in the 5 Pampered Paws Ds: dishonest, deceitful, disorganized, dangerous, distressing. 1) Dishonest: they make ludicrous excuses or lies about the dogs and are quick to re-frame it. They lie overtly on other online review channels. 2) Deceitful: they will tell you, for example, that they took your dog to the vet without telling the owners and then omitting the name of the vet or any supporting paperwork. 3) Disorganized: Wendy has no idea what she is doing. Her underlings give inconsistent information. Either that or when she's caught in a lie, she will lie again (see 1&2). 4) Dangerous: Evidence from the example in #2 as well as the fact that they insist that they have 2-hour trials with big dogs that are new. They don't. They'll just tell you to come get them and if you can't they will actually isolate your dog. 5) Distressing: When you realize two days in that someone inept is taking care of your dog, it causes a big problem. They call with nonsensical issues without being able to truly explain a concern. It's frenetic and confusing. There is my take. I wish they would get a surprise inspection because I absolutely adore animals. If I knew what I had known when my dog (large dog) stayed there, I would strongly consider taking a certain someone to small claims. read more

Horrible and Awful place. They should be shut down.My little 10 lb dog was neglected, not put out for exercise and covered in diarrhea, shaking , crying and sick when I picked him up after 5 days. He was never on the web cam when I checked and I had to constantly call to see how he was. Just before closing on the last night before I came home, they called my emergency contact and told him the dog was limping. They never once called me!! Then they closed and wouldn't answer the phone for 15 hours! Not once did they notify me to tell me about the injury and they avoided all my messages. When I finally talked to the owner expressing my concern and wanting details..she dropped the f-bomb and hung up in my ear. They said didn't need proof of vaccines when I dropped him off but I had proof of them anyway. How scary is that. Don't require vaccines??? My dog was sick for a week.Had to go to the vet for antibiotics. Read some of the employee reviews..one person for 40 dogs left over-night, can't keep staff because they are treated so poorly. If they treat their employees like that how do you think the dogs are treated? Charged me the full rate and the owner told me to F off.If you love your dog..don't take him there read more

The entire experience didn't give me a warm fuzzy feeling. I needed over night care on short notice for my then 10 month old pup. We did a half day of daycare the day before the overnight stay. My pup has been to other doggy day cares and is quite social so I didn't anticipate any issues. Upon arrival a staff member greeted me. Noticing my dog was unsure of the new surroundings she got down on the floor and pet him, talked about the facilities and calmed him. When I came back to pick him up he was soaking wet (it rained) and dirty which I didn't mind because he was having a great time outside with another dog. The same staff member gave me an update on how he did etc and I went on my merry way. Overall okay experience. They day of the overnight stay I was nervous as I had read some of the bad reviews beforehand, but was in a pinch as other places recommended by friends were booked. The owner greeted me at the door bare foot and didn't seem to know who I was or what dog I was dropping off. Not expecting her to, but I would think she would have notes of what dogs she was anticipating that day especially because he was dropped off right before the cut-off time for the day. My dog was very hesitant to go inside but did and seemed to have settled in. I checked the webcams several times that day but the main areas web-cam did not work, but was able to catch a glimpse of my dog following around a staff member through the yard. At night I could see all the dogs sleeping on beds and mine laying by the gate staring at the door. It was his first boarded night away and out of a crate so he was likely just nervous and didn't settle down. The next morning I picked my dog up first thing as I know he didn't not sleep the entire night. I was again greeted by the owner. I had to tell her what dog I was picking up (name, breed and color). She brought me the wrong dog.... After finally getting my pup I asked how he did and I got a generic "good" and she then proceeded to clear off the front desk so I could pay. Overall my pup was safe however the entire experience with the owner was very transactional. Not to mention my pup came home with a "smell" which I have never encountered at other facilities. I don't think expecting a non-genetic response to how my pup did is too much to ask. But again, she didn't know what dog was mine. It maybe an okay place for day care but for those of you in which your dogs are family, I may be hesitant on overnight stays. read more

Melissa Doucette Yesterday at 5:24pm I don't usually post anything negative on Facebook but I would hate for anybody else to experience what we did. I dropped my 8 month old puppy, Buster at Pampered Paws Inn on Hammonds Plains Rd on February 24th for one night. When my mom arrived to pick Buster up on February 25th he was cowered in the corner (which is not like him at all). My mom picked Buster up and noticed blood on her shirt. The blood appeared to be coming from Busters mouth and cheek. My mom asked what happened and the owner first said she wasn't sure what happened but later informed us that Buster had been left unsupervised with a much bigger rescue dog and the bigger dog had bit him. My mom took Buster home and the wound continued to bleed. She decided to take Buster to the vet. The vet informed us that Buster had damage to a tooth and it would need to be extracted. She scheduled the extraction for 4 days later but gave us 3 types of pain killers to keep him comfortable at home. My mom called the owner of Pampered Paws and told her about the vet visit. The owner agreed to cover Busters vet bills. On Wednesday March 1st I took Buster to the vet for the extraction. At the vets recommendation we had several teeth removed but the vet charged us separately for the extra extractions. The vet bills for Saturday night and the one tooth extraction totalled $929. This total does not include the extra teeth we had pulled. My mother had called the owner of Pampered Paws and asked how she would prefer to pay the vet bills. The owner said she would send an EMT once she saw the bills. Wednesday my mother took both bills to the owner. The owner refused to pay asking to speak to the vet first. I gave the vet permission to speak to her regarding Busters appointments. The owner told my mother to come back Friday and she would pay the bill then. Between Wednesday and Friday the owner called the vet 4 times that I am aware of and each time my vet spoke openly about Busters care. Friday evening my mother went to Pampered Paws to collect payment. The owner refused to pay stating we were trying to charge her for Busters extra teeth removal which was not the case, we covered the extra anesthetic and cost to remove the extra teeth. The owner called her student in to meet with my mother stating she didn't want to meet alone. My mom agreed it was best to have somebody else present. The student looked at the bill and said, "that's ridiculous. The vet used too much anesthetic." Then the student yelled in my moms face accusing of her changing the story and twisting things but in reality the owner and the student went back on forth on their story claiming they didn't know what happened and then claiming they saw the whole thing. In the end they refused to pay the bill and threatened to call their lawyer if we continued to ask for the bill to be paid. My mother left Pampered Paws. I spoke to the owner on the phone and she informed me that accidents do happen, which is true but I don't believe it's an accident to leave two strange dogs unsupervised together. The owner threatened to charge me with slander if I shared my experience with anybody. I don't believe I have slandered her at all just recounted my experience in hopes that nobody else's pet has to go through the same thing my dog has gone through. Please feel free to share read more

We've only had good experiences here. Have left our dog for full 12 hour days ~15 times in the last year. She always konks out once she gets home...very pleased. read more

If you love your pet do not leave them at this daycare. My dog was pack attacked and then put in a room by himself until we got there to pick him up. His wounds were not treated and he was screaming in pain. He required 12 stiches and a drain in his neck for the more severe punture wound. He has so many more puncture wounds its hard to tell how many times he was actually bitten. In my opinion and others the result of his attack was from improper screening of the other dogs and lack of supervision in the yards and training of new staff. We are all traumatized from this experience, we had been clients for three years and our dog is submissive. If you are taking your dog there, stop.!!!! read more

We have a one year old Shih Tzu and was seeking a home away from home for Cooper at the Doggie Day Care section of this establishment. I contacted Pampered Paws Inn and had a conversation with Wendy the owner who made arrangements for a pre tour visit. Wendy scheduled a pre-visit tour for today Wednesday 5th August 2015 at 1 pm. We live 80 klms out of Halifax and we made the trip to be there by 1 pm. We arrived in the driveway at 12:54, got out of the truck and went to the door and attempted to open the door to enter however the door was locked. At that point we noticed the sign on the door that stated no pick ups or drop offs during rest time which is 12:00 till 1:00 pm. So that was fine, we respected that and turned around to walk back to the truck and wait the 5 minutes. As we turned around to walk away a women ( Wendy) opened the front door of the business a crack big enough to say " No drop offs or pick ups during Rest Time".... my reply was " We have an appointment at 1 pm" her reply was " Well it is not 1 pm yet".... being stunned by such a rude comment we returned to the truck. When we entered the truck it was 12:56.... so as we waited the 4 minutes plus till after 1 pm we made a decision that if this is how a new customer is treated, with such rudeness then we certainly do not want my dog at that facility. Perhaps Wendy you could have opened the door a crack and said " Hi you must be Jo with Cooper, just give me 4 or 5 minutes till rest time is over and we can do the tour".... but NO, Wendy simply was as rude as you could be.... we do not consider this a wasted 2 hour return trip as we did get to see the TRUE attitudes.... We did read some of the other reviews before we went in and those reviews had mentioned rudeness which gave us second thoughts but thought we would be fair and give the establishment an opportunity to prove to us what the environment is really like.... but guess we should have listened to the negative reviews.... our dog deserves and will have better..... We can understand now why those negative reviews were written..... read more

On March 3rd, 2016, we took our 3 year old gentle and kind Portuguese water dog to a "Doggie Daycare/Kennel-free" service called Pampered Paws on Hammond's Plains Road in Halifax. This was our first visit as we normally take our dog to a wonderful kennel in Porters Lake but unfortunately they were full. On March 3rd we dropped off our dog and with some trepidation due to the significant number of dogs confined to a small place. We were assured all would be good and left for our trip for March Break. Within 3 hours of being dropped off, she was bitten under the belly in two areas and required immediate stitches. We were called and the owner informed us that she did not know our dog had been bitten until she saw blood on the floor. See attached pictures (taken post getting stitches). She indicated that we should come and pick her up. Unfortunately, we were on the plane about to take off for the Caribbean. They then told us that she needed stitches. I told them to look after it and we would do our best to contact someone to pick her up the next day. The following day, my close friend picked her up. They then charged my friend $51.75 for the night; did not assist her with taking the dog to the car with her bags of food (one of which they forgot to return); and did not give my friend the cone that was given by the vet to ensure she would not pull her stitches out. They were completely unhelpful. Also, our dog required antibiotics for a full week. When I called the owner upon our return, she had no idea who my dog was who got bitten. Once I reminded her and told her how stunned I was how poorly this was handled, she has no response. The purpose of this posting is to ensure that you are aware of the issues we had with Pampered Paws. We understand that dogs can get bitten but we feel that this was the case of over-crowding, a clear reflection that doggie daycares and kennels are not regulated. Additionally, their mishandling of the situation from start to finish is almost as worrisome as the bites. Little concern; no follow-up; and at a cost of $51.75 for a one night stay. Also, be aware that they charge an additional $10.00 a day to walk your dog. This of course is a result of the lack of space for exercise. So total cost for one night- $61.75. Also, they note that they have webcams, but they appear not to be working? Quality kennels at March Break-book ahead at least 6 months! This is the first time we have gone away at March Break. Rest assured, we are booked with our wonderful Kennel in Porters Lake for March Break 2017! Signed, Pet Lover and Concerned for other pooches. read more

When my chocolate lab Molly was a puppy (8 weeks old) we took her to Pampered Paws Inn daycare so she wasn't alone all day, we then left her for two weeks while we were on vacation when she was about a year old and now she is three and we just picked her up from another ten night stay. I can not say enough about how great the staff are at this place. They remember her every time she comes even if there is a year between visits. When it was record breaking temps last week they had them in the cool basement, when it wasn't so hot they were outside lounging in Adirondack chairs, laying in kiddie pools, under umbrella's in the shade or playing ball with one of the great employees. I often checked on one of the five webcams to see how Molly was doing and was thrilled to see she probably didn't miss me as much as I was terribly missing her. They fed her on time in the usual amounts as well. I can not say enough about how great this place is. I hear of pets coming home from kennels with illness', never once has Molly had this problem. Might have to do with the fact they clean constantly (I saw it on the webcam too). Thanks again Wendy and staff, we will be in for some daily care soon. Molly loves it there, and we love that we can still go away and know she is in good hands. read more