Well, I've been shopping here for 5 plus years for my cat, I only buy her food here. Once upon a time in Jan, 2018 I come in to the store, Pet Valu on Spring Garden rd to buy by cat some of her fav food what I usually buy and she loves. how ever this night I thought to try her on a new flavor to put some excitement in her life. So I approach the two sales people who appear to be new staff and ask them "If my cat doesn't like this flavor can I return it for her usual?" Well both staff were very sure that i could, they said "oh yes, you can" and "that's the policy with Primal foods" so I then said if they were sure as I don't want to take the gamble on a pricier flavor , if I can not it is fine, but I'm thinking that they work there so they should probably know the policy. It turns out that my cat did not like the flavor and when I went to exchange it the manager told me that I can't and accused me of taking advantage of her new staff. That is the dumbest thing I've heard, her staff could have just told me that I can not exchanged it, how is this about me taking advantage? I decided that I will not shop here and buy my cats food some where else, only to find that this brand of food is sold quite a distance away, and decide to keep buying my cats food here.After this situation I've been in nearly a dozen times and most time I saw the manager, she would ring my stuff in like normal, minus actually looking at me, which is fine I'm just there for my cats food. tonight ( 2 months after situation) I walk in to the store, walk past the owner and manager to go to the back to grab my cats food, I smile and comment on the snow storm. I return to the counter for the owner to say to me " Daphne we don't want you shopping here anymore, you wrote a bad review about us and our staff" Ah well it was not a good experience and I actually think that you are pretty lucky that I still shop here after being accused of taking advantage of your "new staff". The owner then said "We don't feel lucky" It was a storm out and my cat needed food so I asked if I could buy this food tonight, she wouldn't allow that . Horrible people. I did not deserve to be treated this way. I will call the head office of Petvalu but I doubt it will be helpful. read more