Ordered an item that arrived via post undone and leaking. this cannot be blamed on the post office…read moreas the package had no damaged. To cause this to leak, the lid must have been removed prior to dispatch. emailed them with my concerns...nothing!

Absolutely appalling…read more 1. They have out of stock items listed as in stock on their website 2. They dont respond to emails when asked why your item hasnt arrived 10 days after purchase 3. Only when you escalate the purchase to paypal does the shop even begin to do anything 4. I was asked if they still wanted my product to be shipped in which obviously I did but I was at work so couldnt respond during business hours so now I need to wait for whenever the next time is they recheck the paypal dispute. Under no circumstance would I ever purchase something from here again, why I didn't just buy from amazon I don't know

Service second to none; from free delivery, advice and carriage of heavy purchases to the car, to…read morereally personal service. Why would you use a so called Pet Supermarket when you could support a local firm? Michael and his staff are knowledgeable and well informed.