This actually applies to my favorite and most regular Pet Supplies Plus so not for TG just the gal Alex that works checkout and basically the entire store such as assistance She saved a live Wheat Grass for my cat to eat! The very last one! I can make a shot of it for my general health or add it to my smoothies I happened to be in another location - however we have two regular dog groomers that know our BIG dogs quite well but in the summertime they just enjoy a nice cool hose down and we buy doggie Tearless Shampoo for them and then I rewash them with Pantene because I love the aroma This is a fantastic place for walking my 2 doga and 2 cats in inclement winters or if it is raining outside read more

Me and my family have a dog and we usually buy his food , and get his grooming done here. And my dog came back home completely fine after and he came back itchy and a little bit scared too. I'm disappointed because I always come here with my dog and I hope moving forward nothing like this happens ever again. read more

Very knowledgeable and courteous groomers always treat my pet with respect and care... They understand that every pet is different and they customize their care to each pet when doing their services... read more

Always a great experience. Staff, self service wash for my dog and dog treats are appreciated.

This is my local pet supply store for my family furbabies Maltese toy dogs :) We have been going here for 9 years... The place is attached to a strip mall so there's plenty of parking. The place is clean and workers are friendly and helpful. They have pet events here so check out their calendar. They have a grooming area for both full service and a self washing for your pets. We bring our babies here for their full grooming, we love their staff so caring for them when we leave them. Their assorted foods for your pet is pretty extensive both big companies to local ones. You can also ask them if they carry your particular brand which we did often. They also have good sales and if you sign up their free membership you get coupons in the mail and email which we use a lot as we feed our pups raw meals which can get a bit pricier. They also sell assortment of toys and outfits, pet supplies...They also sell live animals like fish, birds reptiles, etc. Overall, a good place to check out for your pets needs... read more

Grooming- I was so thankful that they have Amanda as a manager in the grooming room, she was able to get our dog Lily to relax and trust her to allow her needed grooming. Amanda was so patient and knowledgeable in her care. And Amanda gave me great pointers on helping me to guide my dog more easily. We will be returning to Pet Supplies in Villa Park regularly. We recommend this store, it is clean and bright, with helpful staff and Amanda is a Rock-star Groomer Thank you Amanda ! M.Neighbors read more

The staff here is great! They are always so pleasant and helpful. They carry so many different brands. You can definitely find what you need for your pets at this location. read more

Great working with Brian, the manager. Will return! Very pleasant shopping experience.

I like the store but the grooming is no a go for me and mini golden doodle. They have cancelled multiple times and for some reason I try to give them another chance and this last time just annoyed me. I made an appt for a bath and added the doodle package. She called me a couple hours later to confirm my appt. Which was 10 days away. Then stated that if puppy was matted or had knots we would have to reschedule his appt. If I'm paying almost $100 for a bath, brush and doodle package plus tip what does it matter of he is a couple knots? Yes I understand did my dog was matted or knotted then it would be an additional charge which should be stated instead of saying I would have to reschedule his appt. For this reason it was final straw with store. Accept pets for who they are. FYI... did not book anything with matted fur. I booked a bath and brush with the doodle package. read more

Pet Supplies Plus - Pet Stores Near Me - Villa Park, Illinois

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Had a great experience. line had 4 people yet the manager came to help me check out. staff was friendly and knowledgeable too. Love the very convenient parking right out the front door. This is my neighborhood go to fir my pets. read more

I have been coming to this location for years. My dogs both eat pretty pricey food and a lot of it. I loved this place because they offered military discount and every little bit helps nowadays. However I went today and found out they are no longer honoring military discount. It's disappointing. read more

So easy to order online! The curbside pick up was so convenient! I literally pulled up and contacted the store then someone was right out with my order! Loaded it and I was on my way! I will not be lifting any big bags of dog food again! read more

We held a pet event at this store recently for New Start Dog Rescue and I can't say enough about the wonderful staff. The Manager, Avelina, had tables already set up for us. They provided some sample treat bags and even donated out-dated doggy outfits. All the staff were very helpful and accommodating. We will definitely be back to partner with them again as we work to rescue more dogs. It's a great store. read more

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Very friendly staff good prices and well stocked I would recommend this store to my friends

Excellent staff who are very caring and professional. They go the extra step when caring for my fur baby. They take the time to get to know your pets and their needs. The store has all the essentials and then some. Great place and the prices can't be beat! read more

Excellent service. Cashier was very helpful and friendly. Staff member walked me to where the dog food was that I wanted to purchase. Store is clean and spacious. I will continue to shop here. Prices are good too. read more

This location is by far the best and we always choose pet supplies plus over petco that's not too far from them. We buy all our treats and food there and can't forget the toys and any other essentials we need for our pup! the employees are always so professional and nice :) I tried the curbside pickup the other day and it was fast, easy and convenient and I even got a little discount from the promotion they were running that weekend! I will definitely keep coming here ! read more

Customer helped me with getting My aquarium set up and had great knowledge. And also wanted me about getting a chameleon which is very hard to take care of read more

The staff is so friendly and the online pickup is extremely quick. In general you usually have the products in stock compared to a competitor who is way closer to my home. You personally call to let me know if something I've ordered that wasn't t available and apologizes. I was also quite impressed with the groomers, i have a special needs dog that is extremely frightened. They would accommodate me to come in as a first appts to keep her stress under threshold and invited us to come in when the stores opens i just to have her try and walk around to help desensitize her. read more

Who has been to any retail store and asked for something, and right away you are told the same "if its not out we don't have it!" Well this is why I .....LOVE love loveeeeeeee this place! Here you ask for something, even if its 10 mins to close they will jump on the ladder and grab you 60lb bag of dog food off the very top shelf and even help carry it if your holding on to your doggies! Let me start off by saying I try my VERY hardest to go to Pet Supplies Plus (any locations) over any other pet store. But this location in particular I really LOVE! It doesn't matter what time you stop in the staff is so friendly and happy to help. You can tell they all enjoy pets and are so sweet to my dogs when they come in. That alone makes me feel happy to drive further to pick up dog food with my little fur babies (that are not babies at all but rather 8 years old..) Another reason I love this location is their clearance section always has good stuff.. although maybe I should keep that my secret... I also love that PSP has a huge verity of food for all animals. My one dog has a yeast allergy, so if your not familiar with that, it is HELL trying to find dry food for her. But PSP carries two companies that have multiple flavors of yeast free food. Helpful Tips: - The discount card at PSP is different then what we are all used to. You must have the actual card if you signed up at a different location. (their systems are not linked up). - Sign up for email coupons, they are always having great sales and deals. - SIGN UP FOR EMAILS, because they also will send you info on cheap vaccinations and animal chipping. - Some locations have groomer and/or areas you can rent to wash your pets. Although I do mine mostly as home.. sometimes its nice in the winter to use theirs because they have dryers. read more

Pet Supplies Plus - Where the doggies get to pick things out - Pet Stores Near Me - Villa Park, Illinois

This Pet supplies plus location is fantastic! I have a nervous energetic fun loving pitbull and they do a great job grooming him. I tried petco petsmart and this pet supplies plus is the best. read more

If you put the soap back the way it was. 5 stars but if you ask me portioning of your soap must have skyrocketed after putting them all in their own bottles?? read more

Pet Supplies Plus - Butler and Jax love a nice bath. - Pet Stores Near Me - Villa Park, Illinois

I have done curb side pick up, which has always been great! Decided to do free delivery and love it!! Got it same day with a sweet note!

I bought my 8 year old 2 fish on Thursday afternoon. By Friday night both were dead. I came Saturday morning to buy 2 new fish and they told me they currently aren't selling fish because they were sick. Well now it makes sense right? I go to the counter for the refund and the woman tells me "do you happen to have the fish on you?" No I didn't want to carry them in my pocket. "Oh well I need the bodies in order to refund you" Then proceeded to tell me the fish that I bought were not part of the sick group anyway..... As a business manager I can tell you that especially now, customer service has to be #1 priority. It's very apparent this place doesn't have that same mindset. You not only lost my business but a little girl thinks she's responsible for her dead fish. read more

Great service very amiable clerk/owner. Helped with items I needed and made me feel very welcome.

Good selection, clean store and friendly staff keeps me coming back. I'd love to see a better selection of Purina pro plan wet cat food, (not all pate please). I can always find something my cats are happy with. Thank you for your hard work. read more

This store and it's workers have always, and continues to be, one of the best stores to shop at. The staff are knowledgeable and eager to help. They even assisted me with the Pet Supplies app on my phone to apply a coupon. read more

Awful customer service and curbside experiences at this location on multiple occasions, besides the fact they claim 1 hour curbside pick up and it takes hours to fill an order at this location. My first experience after waiting hours to fill the order and I picked it up only to find out I was missing items and they gave me wrong items. My second experience is after confirmation that my order was received and 9 hours later still had not even received an email that it was ready or any contact what so ever stating their may have been an item out of stock, when calling the location on my way there after work to pick up my order I find that they are missing several items from my order, ( which were listed as in stock at the time of the order, and the items that I needed most) at this point I was frustrated that no one attempted to even reach out hours prior, and I didn't call sooner since I was trying to be patient and give the store employees time to do their job and fill the order. After talking to a "manager" I was told someone did call me but my number "didn't connect" and instead of the employee trying to call again or the manager taking responsibility for the situation and trying to rectify it she just placed blame on whoever was there in the morning. I asked them to cancel the order and I wanted my discount code back so I that I could get what I needed from a different location, but they said I would have to call customer service. I was also told by the manger that because they are a Franchise that other then getting an email from cooperate nothing would even come of my complaint. So it just seems like they will continue to keep conducting terrible curbside pickup with missing items and long wait time with no communication clearly not valuing their customers. While calling the cooperate customer care, my phone rang with this locations number, so when I finished my voicemail I called them back only to be put on hold for about 10 min and told that "no one called me" Do not support this location as they clearly don't value communication and customers, spend your hard earned money at a different location or different store all together! Curbside pick up should make your life easier not be a stressful experiences. read more

The staff was very kind and patient to answer any questions I may have. They are knowledgeable and always recommend the best products. My dog Tony and I always enjoy shopping there and he always gets a treat! read more

great employees and helpful and friendly staff always -also Ben was help with helping me with my pets concerns

The store itself is well kept but the dog self wash is always a sloppy mess. The tubs are always clogged, the vacuum hoses always broken, soap jugs empty, and the water too hot which causes our dog to overheat. We have spoken to management on many occasions about this with no resolution or improvement seen. This is unfortunate because it is a newer store and although I am sure they do not make money on the self serve dog wash, I do tend to purchase a toy or treats for my dog after each wash. read more

Great staff, friendly service, always shop here! Our family has been shopping g with Pet Supplies Plus for at least 10 years plus. The staff is always accommodating, and makes sure your experience with your fur babies is awesome! Our dogs love the treats at the check out counter. Ofcourse they always get excited to go to the store, and get wheeled around in the cart. Great business, there should be more like them! read more

Not the cheapest when it comes to dog food, and a bit on the grimy side. Despite the fact that it is literally 5 minutes from my house, I will drive to PetSmart in either Bloomingdale or Downer's Grove whenever I need to stock up on pet needs. I literally forget the place even exists. But late one Saturday afternoon, Girlspawn calls in a panic from work to beg me to get crickets for her tarantula since it was going on a month since its last feeding. It was cold outside and I was lazy and didn't want to drive that far since I need need any other pet products. It was then I remembered the store was 5 minutes from my house and ran off to get a dozen crickets. Okay, first off - the cheapest dozen large crickets I have gotten anywhere. A buck even for 'em. A buck even and I didn't have to burn 2 gallons of gas to get them. I get home and go dump 'em in the tarantula tank. Girlspawn gets home and I tell her where I got the crickets from and she tells me she forgot the place existed, too. Turns out, Nancy the tarantula was on a hunger strike or something, and didn't touch the crickets for a few days. In the meantime however, that buck even provided a LOT of entertainment. I don't know from whence Pet Supplies Plus procured their crickets, but they were the chirpiest, most boisterous crickets EVER. And since Nancy the tarantula took days to eat them, Girlspawn had to deal with the incessant chirp-chirp-chirping of those crickets for days. She had to sleep with headphones on, and everyone she Skyped with could hear them. Hell, even downstairs, WE could hear them at their chirpiest and boisterous best. Nancy eventually ate them and all was quiet again. Who knew a buck even could do so much? read more

I have used curbside, delivery and shopped in store. Each time everything was perfect!! I highly recommend the Villa Park location!

Nice new location . Nice self service grooming room. I've been getting my dog groom since the location open. They do a great job.

This is the only pet store I'll shop at for my dog. They have such a great selection of pet foods from the cheap low-end junk food to the best there is to buy (Orijen!). Prices are better than anywhere else I've seen. Staff is knowledgeable, friendly, and always asks if you need help but in an unobtrusive way (unlike Best Buy staff, ick). They have regular low-cost vaccination clinics here regularly too. read more

By far the best Pet Store in town! The staff go above and beyond. They make it easy for me to shop for my cats

I'll never shop for food anywhere else. As a big animal lover, I can spend hours in any doggie boutique. This store, albeit not a boutique, makes my list. Not only do they have a wide selection of holistic foods (local brands, too), but they also have an extremely helpful and knowledgeable staff. The prices are very low, much lower than Petco or Petsmart, and the selection is much better. This doesn't only apply for food, but toys, accessories, and everything else. The staff is the winning factor, for sure. It seems like every employee has had years of classes about pet nutrition and can give you really good advice on choosing a quality food. Another good point is they donate all expired foods to local shelters instead of throwing the bags out like other stores. Yes, some shelter animal out there is eating California Naturals =) read more

The "plus" (or quote marks, as I call it) has great prices and a large selection. Plus, they occasionally do cute little extras, such as a free pull from an Easter basket with toys for your pet. The only downside is the strip mall that the store is in. Cars whiz through the parking lot without paying attention, so you have to be careful if carrying large bags of cat food. read more

Love pet supplies franchise however I'm not into being followed around. I was just at this location and before I could even ask for help one of the older women that worked there proceeded to watch and follow around my friend and I around the store. When we got out of her eye sight, she made it a point to to make herself present, even bumped into us. It's not a good feeling, especially when you're spending a lot of money with an establishment. read more