My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!

Sweet couple, great prices and amazing service. They…read moreclearly care about their profession and are engaged with not just the dogs but the dogs people as well. (Totally different than 'Sweatmart'. Highly recommend!

I brought my goldendoodle in this morning for a cut. This is our first time at this place! I'm am…read moreextremely pleased with the service! Front desk was super friendly and the groomer was fantastic and did exactly what I asked!! My dog was a mess because of the weather the past few days. They went above and beyond! My dog, Birdie, was also happy when I picked her up!! Their prices were very reasonable as well!! I would definitely recommend this pet salon to anyone!!! Thanks so much!!!

So I'm a travel nurse and my Rough Collie Socks travels with me! So I have had to have several…read moregroomers for him across the country ! Finding good groomers is a challenge but finding an AMAZING groomer is almost impossible!!!! Well the impossible happened! Took Socks for his monthly bath , blowout deshedding and tidy cut ... WOW WOWS!! Socks looks amazing , smells amazing and loved it there. The shop is super clean ! The owner is sooo friendly and knowledgeable on grooming (I've run into some groomers who don't know Rough collies and it shows) We will only be in Tyler for 14 weeks but Socks will be back... and we are going to use them to board our 3 in October... Please if you have a grooming need give Bark Avenue a call! You won't be disappointed

DO NOT BOARD YOUR PET HERE -- NEGLIGENT AND TRAUMATIZING EXPERIENCE…read more If you care even remotely about the wellbeing of your pet, do not leave them at this facility. We boarded our healthy, happy cat here for just four days, and what we got back was a traumatized animal who needed emergency medical care, he didn't even look or act like himself -- he was severely dehydrated, lethargic, not eating, not drinking, not going to the bathroom, major vomiting, and had glassy eyes. He was clearly not fed, given water, or cared for properly. Once we picked him up, alarm bells were going off and immediately I said to my partner "what's going on, what happened to him?!" And the moment we got home he was guzzling water from his water bowl, a clear sign of dehydration. We had to take him to the vet multiple times, where he received IV fluids, a steroid shot, GI meds, x-rays, and an ultrasound. The symptoms pointed to acute stress and neglect -- all developed during his short stay at this facility. When we confronted them, they clearly didn't want to hear our story. The level of "we don't care" was off the charts. The very first thing they said to us was "oh just give us the vet bill, we'll take care of it." Which raised concern - we never asked them for this. Then they said they'd try to find out info from whoever watched our cat those days, but they never followed up like they said they would. Instead, they cut us a check (which we didn't even ask for) -- just to get rid of us. No questions about what happened. No concern. No apology. Just a silent attempt to sweep this under the rug. Once they gave us a check I thought for sure the owner would reach out and ask us about our experience, but Wendy never did. One of the girls that worked there said she's not really involved in running her business (Wendy the owner lives out of state, btw). We trusted them with a member of our family, and what we got in return was negligence, evasiveness, and a massive vet bill (to be transparent, their check covered half, we spent over a thousand out of pocket b/c our cat had to go back multiple times - all worth it but wouldn't wish this on our worst enemy). This isn't just a bad review -- this is a WARNING. Do not risk your pet's health by boarding them here. Zero stars if I could.

Natasha did such a great job grooming my 2 chihuahua mixes. She gave them both baths, did their…read morenails and glands all for $40 total. She took about 45mins with both the dogs and they look/smell great! Im very hesitant with who i trust my dogs to. I could tell right away they were happy and in good hands. When i arrived to pick them up they were in good spirits and happy. She connected really well with my dogs and they trusted her 100%. I will be back.

Sasha did a great job grooming our Rudy! The name of this…read moreplace is Purple DOOR not dog.

Mary always does a beautiful job with our Maltese poodle and then we just added a Cavapoo to our…read morefamily. We took both dogs to Oklahoma this past weekend and they got into a thicket of burrs. I called Mary over the weekend and ask her if she could possibly fit us in on Tuesday because we were having a hard time getting them brushed out. She not only fit both dogs in last minute but she was able to get out all of the burrs! She is so careful and patient with them. Thank you Mary.... You are THE BEST!!

Mary & William are amazing. Our boy Tuff gets so excited when we tell them they are coming. He…read morehates riding in the car and gets so stressed out and we were so happy to find Mary & William. He also hates having his nails done but somehow they accomplish it each time. Would never go to anyone else. Groom N Dogs is the best around.

Dr. Jones has/is our family doc. He has cared for Panda, Sprite, Maggie, and Chevy. Jack is our…read moredaughter's family dog, and we have just added our second set of schnauzer litter mates, Sadie and Lucy. We love Green Acres Animal Clinic. And his receptionist, Joyce, is a fabulous diva. The rest of the staff is great as well.

I took my 12 week old miniature schnauzer here for her second round of shots and her first groom…read more They both did a wonderful job. Occasionally pets will have reactions to their shots, so the vet goes above and beyond to keep her a few hours after the shots to ensure she will be fine which I thought was really caring and special as no other vet I have used has done this. The vets wife is the receptionist and was so sweet and helpful with everything, keeping me in the know on how everything was going to work and even called with updates on my puppy. The groom was also really good and very affordable. For her first groom which was probably a bit more difficult than most, she did an excellent job! This will be where I go for everything from this point forward, love that you get it all here!!!!

Snobby dog did a great job with my two cockapoos. I never knew my dogs white on their coat was…read moreactually so white! They smell good. Great customer service! Great price! You have to schedule in advance as they are usually booked about 5 days out. If you call and there's no answer and you have to leave a message for them to call you back, it's worth it!

This place is the VERY BEST place for your dog to be groomed! The kindness, compassion & love for…read moredogs shines in every way! This is the first time I've had a long hair Chihuahua (named China) that needs to be groomed. I wouldn't even consider taking her anywhere except to see Miss Nicole~the "dog whisperer!"

Shelley Drive is the only place I would take my fur babies. I've had to have them put down one of…read moremy old girls & their kindness and support was amazing. Now we are dealing with a very serious, but as yet unconfirmed illness. Dr. Maris is uncovering every stone & has reached out to Auburn (because they have been the lead researching school) & to A&M because of their reputation in animal health. As a single woman my funds are limited & I know that without compromising Juno's care, he is keeping an eye on the financial bite this is taking on my budget. Like most dog lovers, I would sell my soul to make sure my dogs have every chance for a long, healthy life. He has done a great job of keeping me focused on the reality of how sick she is while always encouraging me that we still don't really know what enemy we are fighting. His mind is amazing because his strongest hunch is a disease that is so rare he has only personally seen it 3 times in 43 years of practice & he remembered those 3 cases in detail, dog's name, breed and the resolution of each case. Since I can't find a human MD of that caliber, I'm glad I found one for my canine family members! **I second that review & opinion for Dr. Carlson as well & have used him extensively with my rotties & would evaluate him with the same glowing terms. My current involvement with Dr. Mike's expertise just reminded me that I need to share my opinion about these gifted doctors with those in the Tyler area. ***And I cannot forget the front desk staff, vet techs, and the kennel staff I've had dealings with. Everyone involved in this practice realizes how important their position is & how invaluable their contribution is to the overall experience pet parents receive at Shelley Drive Animal Clinic!

Had our physical with Dr. Twomey recently. Excited to say he's HEALTHIER this year than last!!!…read more No doubt thanks to the wonderful care they've given. Thank you for all you do!

Amazing groom job and very sweet groomer!! Did so well at accommodating my blind dog, Frankie…read more Responded very quickly and booked me in advance. Listened to exactly what I wanted and was so nice!! Definitely recommend and she will be our new regular groomer!

I am so glad we found you! We are fairly new here and are very cautious about who grooms our pets…read more Bear loved them, he looked and smelled so good when she was finished with him. Thank you so much!