FAST home delivery is so good, especially if I forgot something. Inexpensive mittens kittens dry for the feral cats I feed is very helpful. Staff is customer oriented. and if there are any supply issues with my order I always get a call asking if I want substitutions. Only room for improvement for me are dried minnows for cats. Two of mine are crazy for these. They are very often out of stock and you don't stock the 2.3 ounce bag which has a much better price. read more

Excellent! I took my kitty in to see Sedea the groomer. My cat never leaves the house so I was concerned how she would react to getting groomed. Sedea was so sweet and gentle, talking quietly to her and my kitty was very calm throughout the entire hour. I have been back since and will continue to see Sedea. She is the BEST! read more

Sebastian and all the other store associates were very helpful, which made our experience very easy and great. Keep up the good work..

very affordable face and nail trim, good pet washing station, very clean - will do both again! read more

I overall love pet supplies plus to buy what I need for my fur babies, but several times when I went in the store I noticed the condition of the animals, the animal seem unhealthy and neglected. The staff seem not to care about the welfare of the animals that's in the store. There was a sick ferret that was vomiting with runny diarrhea and was like that for a while and no one even attempt to assist and make sure the animal was OK. When I brought this issue to the staff, they replied we are short staff. There's no way that's acceptable. Maybe they shouldn't have animals in the store If you cannot meet every need of each individual Animal make sure they're taking care of and healthy. read more

Friendly and knowledgeable associates. Always have what I need with great prices ! Management is always pleasant and helpful as well.

Stopped into the West Seneca location at 3984 Seneca St. off of Union Rd during my lunch today to pick up some feeders. On my way to the register, I saw a stand apart from the shelves that states in large letters: Member Pricing **THIS ITEM IS FREE** They looked like larger sized sample bags. So I asked the closest employee what this was and if it was samples. She looked at me and said "Can't you read?!?" in a very snarky way. I said, "Well yes, but it states that it's free so I figured I'd ask." She says, "if you read it, then you'd know". I didn't bother, I just put my stuff down and left. I have never and would never speak to anyone, asking me a simple question, in the manner she spoke to me. This awful, awful old woman must be a peach to work with... Fortunately this is not my neighborhood store and I will not have to shop here in the future. read more

I normally go to PetSmart for all my kitties needs, but today I came here for a spray to try to keep my 3 babies away from my Christmas Tree & PetSmart did not Carry it. It was stuffy in here & smelled like animals, which was the downside. The upside, I was taken care of fairly fast & they had a large assortment of things that I look for at PetSmart, but they never have. 1 thing imparticular is a small,cute,kitty tag. PS only has 1 in stock at all times & 1 of my cats already have it. But here, they have a few to choose from & different colors as well. They unfortunately were out of all the ones I liked, so I need to check back in a week to see if they're back in stock. I guess I'll prob come here when PetSmart doesn't have what I'm looking for, because they are Much closer to where I live. But, it was a pretty good store. read more

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I stopped by Pet Supplies Plus to get a few items for my new puppy. I was particularly interested in getting a harness and a leash but of course she was too little to fit almost anything in the store. Joey was a great help. He came out of his section to help me. He supported me with trying on a number of different leashes and harnesses on to the dog. Outside of that experience the rest of the staff were not amazing!! I just didn't feel the supportive nature of the store at all. Now granted I did have a lot of questions , but still. In fact, as I was walking out the door I said thank you and the clerks said virtually nothing. I even heard the other woman ask about the harness I tried which made me question why she was suspicious. Other then that the store was pretty organized, affordable, and generally clean. I'd consider going back just not with the highest expectations from the staff. read more

We recently had someone use our credit card information to make a purchase without our knowledge. We contacted the store and spoke to the manager Ericka. She resolved our problem quickly and efficiently. Nothing but professionalism and friendliness on her part! We have never been to this store, but treated us like a friend and that's hard to find today! Look forward to meeting her one day for all the help she provided. Thank you Ericka! read more

I've been coming here for years .... My favorite never disappoints... I only shop at this pet store.... Some of the employees have also been here for years ! That says alot read more

If your dog eats from time to time, then get to this place from time to time. Good squeaky toys too. And leashes. And training pads. And bones. read more

I visited the Sheridan Drive store to purchase dog food. I purchased a thirty-pound bag and took it to check out. The person at the register was at first helpful when he rang up my purchase and assured me someone would help me with a carry out to the car. His tune changed when I gave him my 25% off coupon. He told me he actually did not have any one to help me and I could use a cart to take the food to the car. Now I do not usually shop here, but have I shopped here occasionally in the past out of necessity. The store is run down, shabby and unwelcoming and I just do not like this company, and I find the person who waited on me who may be a manager on the smarmy side. This latest shop is the last. The local pet shop has closed, where I bought Dash's food and their sister store is in the Falls, a 20-minuet hike just one way. Working on an option B and C, cause Option A was a failure. read more

Went in for a self serve dog wash yesterday and had a bad experience. Both machines were out of shampoo, neither station was clean, with fur from a previous dog scattered about, as well as standing water on the floor. When I let an associate know about the shampoo situation, she answered with "just use the other one". The other one was out too. We ended up having to pour shampoo concentrate from a gallon jug, which was not meant to be used in that way. The towels that were provided were full of fur balls from other dogs and didn't seem clean at all. The whole experience was kind of gross, and employee attitude was pretty bad. Well staffed, and nobody seemed to want to remedy the situation. read more

I take my dog here to get groomed by Jessica and every time she does an amazing job. There's honestly no one I would trust more with my dog. Not to mention, my dog is obsessed with Jessica! Always loves getting to see her & never scared to be there. I will always recommend anyone who has a dog to see Jess with her grooming skills! read more

Pet Supplies Plus Buffalo - Pet Groomers Near Me - Buffalo, New York

they should communicate their policies for dog washing and grooming prior to your appointment. making someone drag their 3 big dogs back out is just poor customer service never going back you shouldn't either read more

Great place to go wonderful staff very knowledgeable and willing to go above and beyond. I've been to a few locations between Buffalo and Rochester and this one is my favorite. read more

So I ordered my stuff on line..Got an email that is was ready. Great...I go to pick it up and only one of my two items were in stock?? WHAT...We have had other stores call us and tell us that one item eas out of stock...NOPE...I would have canceled and went to different store to get both my items...then I ask for a manager, the cashier could have been the most miserable women I have meet in retail. The Manager comes he was about 20 years old and zero help...not a good store read more

My dog's groomer, Ashley, at Pet Supplies 9n Del Ave in N Buf is outstanding!! She loves the dogs she grooms and is thorough does a beautiful job. My Charlie Girl loves her! And so do I! read more

Very friendly crew, when I'm in the store shopping I always get asked if I need help. Great deals and discounts, we love this store!

I needed food for our newest Cat and when I searched online it appeared to be in stock at the store. I was pleasantly surprised by the friendly and helpful staff who made me feel completely at home. Their inventory is truly impressive and because of how well I was treated, this is where I will buy all my pet supplies in the future!! read more

I find this to be a friendly store. Helpful workers who do go out of their way to help. We moved here in December and really like their grooming services. Kirsten is great and my dog loves her! I was able to obtain my dogs vaccine information since we used a pet supplies plus in Queens, NY. All I had to do was give them my phone number and the system was updated to our new location. Got our dogs vaccines taken care of last weekend.... easy peasey!! read more

I placed an order for online pickup at this location, even though it is further from my home. I ordered my puppy her food and a large Kong toy, which were in stock and only took an hour to complete my order. I like to be their curbside pick-up option because I don't like to take my two kids out of the car for a five-minute trip and load them right back in the car on a busy street. The curbside pick-up option is so easy to do, so fast, and the employees are very friendly when they bring your order to your vehicle. read more

I wouldn't recommend this place terrible groomers treated my pet horrible not professional, rude , tree my dog in state to dry, if you don't have a small soy like a toy they don't want to be bothered and I could say more but would t bake more time, 0 stars on Delaware location in Buffalo read more

Good selection of dog food, toys & treats. Always receive coupons/discounts through the member program. Dog wash is also pretty nice! read more

I had placed a delivery order that ultimately went to the wrong address/town. Dumb Uber. Kat was extremely helpful and personally delivered my order the following day. She followed up with me every step of the way. From filing a claim with Uber, verifying and delivering my package, and even calling me to confirm that the delivery was complete. I have to admit I was bummed at first. My poor cats had to piss on top of piss for an extra day. Kat really did go above what I was expecting and just absolutely wowed me with how polite and quick she was. Thanks kat! read more

I have an anxious dog who needed a bath desperately. She's a good girl, just a little scared of little dogs (she's a lab) and has a bit of anxiety around noises. We had tried to take her to the Amherst Pet supplies plus before but she had an anxiety attack there. We took her to the Buffalo location today where she had a bath with Jessica. I cannot recommend Jessica enough. She was so good with my dog, it felt like she really cared about her. She was kind, patient, and gentle with my anxious goofball dog. My dog did great with her bath, because of this. When we came to pick her up, my sweet dog was taking a nap at her feet and they were just hanging out together. Im so grateful to have found someone who made my dog feel comfortable and took great care of her. Cannot say enough good things about Jessica. read more

I love shopping here for my aquarium needs. The staff are very nice, friendly and very knowledgeable about the fishes they sell plus everything you want to know about aquarium keeping. - Carl de Leon read more

I've been coming here for years and this next day delivery made me love this place even more. Not being able to get to the store and running out of food they really saved my cats from going hungry. The tank you card was a nice touch and they managed to bring it to my door instead of my neighbors which even Amazon can't get right. read more

Friendly staff, nice self wash area for dogs. When they have sales, they're pretty good. If you're looking for a variety of foods & treats, you can get them there. As far as toys & accessories, I find Petsmart has a bit more variety. But for value on foods; I pick PSP every time. read more

To clarify my review- Kristen was an excellent dog groomer. Unfortunately she left this company when she moved out of state. The remaining groomers at this location suck. read more

This chain is not real consistent from one shop to another! This location actually had a good selection, the entire store seemed to be neat and organized - clean and they were speedy on the check out. I was more amazed that the store was the best part and not the staff! read more

This place is way better than PetSmart in terms of dog food selection, pricing and convenience. They carry a lot of high quality dog food that have the same prices if you would buy them online. The staff is friendly and helpful and will gladly offer your dog a treat. Note* They also have a self serve dog wash station. This is great for all of those times where your dog is muddy or sandy and you do not want to trash your own bathroom. The self serve dog wash bath and drying process can take as long as you like! The only comment I had about the bath is it seemed like the water was luke warm but on the colder side. Maybe this is ok for summer but it definitely would be no good for the winter. I also could have been adjusting this wrong so I will look into it for next time. The bath costs $10 to use their self serve tubs. read more

The staff was very friendly. We were looking for a specific brand of dog treats (ones that make your dog's breath smell minty). We had a specific brand in mind, but one of the workers said they did not carry it. He went out of his way to find us the next best thing that other shoppers seem to say work well, and we went with those. Selection looked good, prices looked reasonable, and the place was clean. Overall, seems like a good place to go shopping for pet supplies. read more

I visited the store to assist with an adoption event for a local rescue group, & was grateful to PSP for donating the space in their store for the group. They appear to sell a large variety of food & treats for four legged family members. what is disappointing to see is that they also sell live animals (birds, reptiles, fish) for profit. read more

Pet Supplies Plus Buffalo - Frieda! - Pet Groomers Near Me - Buffalo, New York

Everyone was very nice and knowledgeable. I love being able to go into a store and have a conversation with a worker easily and I was able to do that here. Great stock. Clean. Modern. And they have a do it yourself dog wash there which is very cool. read more

Pet Supplies Plus Buffalo - Sweet puffer fish! Tanks are very clean there. - Pet Groomers Near Me - Buffalo, New York

The selection is reasonably priced, coupons are usually available all the time, and the workers are very friendly. Even on cloudy and gloomy days, the workers do very well at saying hello to you when you enter the building and assistance is always assured. When i need help carrying something to my car, i even get assistance. I recommend pet supplies plus. read more

I find the store is generally well stocked, and offers delivery service - my favorite aspect.

Excellent, friendly service! Even called to inquire about substituting an item that was out of stock! Highly recommend!

Keep the coupons coming! I love that my bank gives me rewards for shopping here too. The prices are just as good as petsmart but with a better selection. read more