Always come here for my pets needs. The perks on the app are by far better than any other pet store…read moreI have been too Price match online and always have what I need in stock

They canceled my dog's grooming appointment last minute just because I asked if I could bring her…read morein earlier--they assumed that meant I was canceling. Good thing my dog didn't end up going. The dogs there did not seem like they were having a great time or experience. Customer support is horrible, and they clearly have no idea what's going on. They don't care about your dog's well-being--just about how many customers they can squeeze in a day. I would never recommend this place to anyone.

Petco is another stop I shop at for my pets. Decent selection and variety of food, accessories, and…read moreall things pets for your furry, or scaly, friends I wish their points didn't expire and earned more for shopping as a frequent customer, It would really keep me coming back as compared to perks at other places

Worst customer service! I need cat supplements that they keep in the back. I asked the two people…read morestanding at the register if someone could get them for me. One person asked what type I needed. I told them but they continue to talk as I stood there. I pointed out that I was the customer and I would never be back to this store. They are very disrespectful which might explain why the store is always empty.

I was across the street at the grinder shop and have always been curious about this spot, so I…read moredecided to stop in. Shopping local for the holidays is extra important. Santa was set up outside to take a picture with people and their pets. It was cute to watch a dog get excited to see him. The store is on the smaller side, but offers a lot of dog items including food and toys. I only have a cat, so I was looking for some things for her, but the selection for cats was limited. I recommend visiting this adorable store!

**They no longer have a self serve dog wash ** But they're still selling lots of great varied types…read moreof dog and cat food and treats. There's a little dried treats "bar" that you can pick out snacks from and my dogs recommend the "chicken chips". No picture because they were all crunched up!

everything looks if it were in really good condition... plants, store organization, etc... BUT…read moreABSOLUTEL NEXT TO NOTHING IS PRICED! there are very few actual price tags in and outside of the store. they have all the price adjustment papers on display to let people know what the discounted price would be... except there is nothing to compare it to because there are no original prices. I just wanted soil and didn't want to keep going back and forth from the garden center to the indoor register for price checks

Went for the sales in the flyer. Was not disappointed at all. Nice cashier. Helpful in looking…read moreup pricing and young man brought the big seed bags to the car. Nice to have a place to buy farm and garden as well as live plants. Try it....you'll be happy!

A lot of fish died in my pond and I came in to seek help and Tyler helped me very well and taught…read moreme a lot of things I can do to fix my pond. He was very helpful

Typically, it is preferable and really important to support your local animal shelter or dog pound…read more However, since a pet store was right next to a restaurant we had just had our lunch at, we decided to stop in. The store was well stocked with all kinds of remarkable pet supplies from floor to ceiling but the awesome, adorable puppies in particular caught our eye. One group of dogs were very active while the others were sound asleep. Unfortunately, the prices were astonishing and far exceeded our budget. As you can see from the picture, there was one puppy in particular that looked really disappointed as we left without him.

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.

I was not expecting the kind of customer service that I received at the Farmington store. I had…read moreordered an 1800.00 Cub Cadet walk behind mower, when the wheel and axle fell off with only 2 minutes of use I was pretty ticked off. I expected it to be an ordeal trying to get it fixed. The team at this store really hit it out of the park. Angelica, Kourtney, and Mark had my exchange done in minutes, had the truck loaded up and I was on my way. Polite, professional and very helpful. This is what customer service is all about. I look forward to seeing them again soon.

The Naugatuck store has really gone down hill since Covid 19. I am now shopping at the 361 Scott…read moreSwamp Rd, Farmington, CT. The service is at the level I had come to expect from Naugatuck last year. Will miss Tom at check out but not missing the floor staff

We had always fed Iams or purina to my dogs and they always constantly smelled bad. Their teeth…read morewere bad, their skin and coat smelled. Like Fritos! And just smelly dog. My dogs also had an anal gland problem. My vet didn't see an issue. Because smelly dog and anal gland problems aren't serious health issues. But it was an annoyance in my life. Someone told me about Thomaston feed and how I might want to switch foods. So I went over to Cheshire one day and Nicci switched me to different brand of food called natures variety. She said because it's a richer food, I don't have to feed as much. My dog was overweight at the time so she told me to feed him a little less. Which is perfect because I have dachshunds and it is dangerous for them to be over weight because they are prone to back problems. Within a week of them being in the new food, they stopped smelling. I couldn't believe it. When we ran out of the Natures Variety, my father started feeding them pedigree without my knowledge and I noticed them smelling again!! And sure enough I found out they had been eating something different. There is no denying that there are good and bad foods out there for your dog. And Nicci is very passionate and will take the time to explain the difference between the different foods. And it turned out she was right! My dogs are older now. I have a 10 year old and a 14 year old and they are now extremely healthy and active!

I am going to say I have never been to a better place, Savannah was very informative and helped me…read morefind the right food for my Great Dane. She was very enthusiastic about helping me you can tell she genuinely wanted to help and is very passionate. She also helped me find a supplement to help with his watery stools from being stressed. 100% recommended

I'm surprised this place is still in business! I bought a "Boston Terrier" puppy here 13 years ago…read more She recently passed and I'm cleaning out her file. I couldn't remember the name of this place until I just found the receipt. Anyway, they brought her out to me and met me in the driveway. I asked to see where she had been kept and the man said he could allow me to go back there because I could track in outside diseases. I insisted that I would walk barefoot. He led me to the backyard where there were tons of dogs. All different types - in pens. I was young and asked the man if it was a puppy mill. He assured my young, super naive self that it was not a puppy mill and they were healthy dogs. I bought the Boston Terrier. She turned out not to be a Boston Terrier/Pug mix. I was disappointed at first and annoyed with the man for lying to me, but she was much healthier than my purebred Boston Terriers. She was very aloof and grumpy most of her life, but I loved her. I would never go back to this place. Instead I rescued a puppy from a high kill shelter through Paws New England I will never buy another puppy mill / home bred dog.

I have to admit the place doesn't have a lot of curb appeal, and it is weird how they go in back to…read morebring out individual dogs, but I went there and got a sibling of the puppy my sister got - and honestly, they are the two sweetest healthiest dogs you could ever want. I looked at maybe 5/6 dogs while i was there and they all seemed friendly, not skiddish, generally chill. the place is a dump, and they didn't have any soap left to wash off my dog before i left (she was a little sticky and matted). Never had any health problems, the dog is a wonder with other people and dogs. If I could go get her every time - I would go here forever. I'm sorry other people have had bad experiences, just speaking my truth.

This wonderful business sponsored a free movie night at the colonial theater in Canaan Connecticut…read more It was a wonderful evening. When the theater concession payment terminal wouldn't work, this wonderful business volunteered to pay for everyone's concessions, popcorn, drinks, candy, Etc. They were very generous and that kind of generosity should be rewarded with patronage at their wonderful business. Not to mention that they have high-quality products for your dog!