This store has Great offerings - we found exactly what we needed Easy to navigate the store read more

This store has it all, quality products for your pet, good sales and more importantly staff that is friendly and knowledgeable. They carry a variety of birds and small animals. I find the food offered here is superior quality. They have food for picky eaters and other kinds to treat digestive and age or breed related issues. The folks that work here will offer assistance and are happy to discuss and help you explore options. Once they had a hairless guinea pig that I was interested In taking a photo. The staff opened the top of the enclosure and let me shoot away even though I had said I was not going to buy it because of my dogs. They have an even cuter one for sale now! Pet Supermarket offers seniors and military 10 percent off your purchase the last Tuesday of the month. In addition the rewards program builds credit towards dollars off a future purchase. I am always presently surprised when they announce I have a $5 credit to use. The manager and staff will share your status on points and I find they want to help me find the right merchandise at a price I can afford. This chain is big on philanthropic pet causes. They have a bin to collect pet related food and merchandise which is donated to pet shelters. They feature a rescue cat for adoption. Presently they are collecting donations to assist the Orlando/Sanford Pet Alliance after a devastating fire that consumed the shelter. They have a large variety of treats and they frequently have sales on these and pet food. I like that they carry a full line of products from flea prevention to crates and lots of fun toys for pets. read more

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I'm so sad. I was wondering why there were not many neon tetras left. I bought some and I noticed some were swimming funny. About a month later all my fish dying of ick. I'm really disappointed they should have not taken out dead fish and sell sick ones to other people. read more

Pet Supermarket - Pet Stores Near Me - Orlando, Florida

I will never purchase from here ever again!! I placed an online order and when I picked it up there was a girl with red hair that had a snake around her neck! I fear snakes and when I told her that she gave me a real nasty attitude! read more

We just went in for pet treats. Beautiful store. Jonathan went above and beyond when our ATM card had issues (bank determined high fraud area - a first ever for us). We were able to get our pet treats and will be back for everything else. Thanks again to Jonathan read more

Great place. Staff is amazing! Shout out to Jared who always remembers us and has made great recommendations.

This store is amazing and staff is mega friendly. I like how knowledgeable employees are in terms of recommendations for my furry babies care. Store is clean, variety of items and amazing location. 100% recomended! read more

Nice store. This store in location is in a strip mall next to a dollar tree, nail salon and a pizzeria. I usually stop in here to purchase a new treat for the dog. The toys are great here. Good selection of clothing for the pets if you are into that. The store is on the smaller side compared to the bigger box stores but it does the trick. Nice employees who are very helpful. The store looked amazing clean and taken care of. 34/365 in 2017 challenge read more

Stood there in front of the tanks for no less than 20min without as much as a greeting. Was planning on buying a bunch of fish, but not interested if you can't even bother to offer your help. If you are going to offer the same products as every other pet store, but charge a premium, there better be a reason. And customer service obviously isn't it. read more

Horrible customer service. Store appears to be unclean and smells. Not going back. They finally hit my limit for lack of care.

got a ferret here which was infested with ear mites and got a refund of just 35$ after my vet bill being 200$.

I've been to a few Pet Supermarket locations. This particular location is one of the newest and nicest looking locations and that's about all they have going for them. Of all the locations I have been to, this one is by far the worst location in terms of customer service. Each time I have shopped here, I've had to wait for service in the aisles, or wait to be checked out. They must need more people working the store because there is always a wait. Last time, I waited a good 15 minutes by the register while the cashier was helping someone in the store. Meanwhile, another person was stocking shelves. One guy looked like he was coming to the rescue, but he ended up counting the money in his register, extra slowly as I stood there waiting and waiting. Finally, when being checked out, I asked the guy to scan the case of food and not scan the cans individually as they have a program which gives you a free case after x number of cases. His reply was, "I know how to do it!" and then he proceeded to do it the wrong way anyway. I had to contact their corporate office to have the case issue fixed, which they did immediately. I will not be back to this location because they treat their customers like a nuisance rather than a customer. I rather drive a farther distance for better customer service. read more

This store does have cheaper priced items than the other big pet supply stores. They also sell pets like rabbits and fish. The store itself is pretty small compared to the other pet supply stores but it has everything pet owners need for their animal friends. read more

This is a great pet store! They sell Taste of the wild dog food, so it's easy for me to buy. They have great sales and deals, and the employees are great! We love seeing Sarah. She greets my dog and I like friends! read more

Nice store. Welcomed within 4 seconds of walking in the door. Has a nice feel with Wood floors and nice colors on the walls. Good selection of food, toys and other items (bedding, bowls, leashes, etc) . read more

Its smaller than other pet supermarkets, but the staff are always friendly and attentive. Clean inside and pet friendly as well. I brought my pup here and he loved it. read more

Terrible customer service!!! I waited behind a guy who was doing a return all the while a couple were in the middle of a return or some problem with points or coupons about canned food. The cashier Jeff asked to help me but the guy in front of me was on the cell phone and I couldn't line jump him so I waited. Then they finished with the couple and helped the guy in front of me. I still waited in my place then another lady and guy were waiting on the opposite side of me. I know I probably should've moved from my spot but I waited behind the guy when I walked in. I didn't want to move losing my place in line which I know now the employees weren't paying attention anyways assuming I jumped in front of the lady waiting opposite me. So when they finished with the return I went up and they guy Jeff called the lady over saying she was waiting I was fuming by then! Like WTH I have been waiting all through that and they say sorry to her and the man behind her?!! Omg I am livid!! I would not recommend this place to anyone. read more

Was greeted immediately when I walked into the store! Was asked if I needed help with anything right away. I just needed dog food but they had some unique items not found in petsmart or petco. So I browsed a bit. As soon as I was done, I was met at the cash register and asked if I found everything okay. Store was very clean. Great experience!!!! read more