So, I've had a few bad customer service experiences this local Pet Planet in Millrise Plaza, but today I figured I'd give them one last chance and buy a bag of dog food. My last experience, aside from their total disregard of customer service by closing down the dogwash an hour early so the employee could close up shop with out any delay and refusing service to paying customers (a whole other long story) was being treated with total contempt and as if I had just robbed the place because I was on my cell phone. Now I don't do this normally because I understand its a bit rude but as I was going to the cash I had to take an important business call, life happens, and as I went through the cash this lady that served me was totally rude about it, No response to my questions when I put my call on hold and was honestly a total b!tc#.... You sell dog food in a retail location, if I'm on the phone, or doing anything else at all that demands my attention, you should treat me with respect since I'm buying food at your store and supporting YOUR local business... however I left it alone and then we fast forward to today... this time I was greeted with a sheet of paper with the company log on it that read: "We don't want to interrupt your phone conversation... we are happy to ervce you when you're finished".... which is a totally ignorant notice to customers .. apparently they will also refuse service to customers that are talking on their cell phone now, sounds like the management at this store is the "providing good customer service is a waste of time" type of people.
Listen, I'm in sales for a living and I understand customer service is king, treat you clients right and they will always come back for more... this is obviously a concept that is beyond this particular franchised store and they would rather be rude and disrespectful to their customers than provide a superior level of service to ensure you keep coming back. since its their loss I wanted to let anyone know that reads this.... not to waste their time with this poorly managed, disrespectful PET PLANET store because just across McLeod Trail you can find a really awesome pet store that actually cares about their customers called "The Barking Lot" at 22 Midlake Blvd SE. It would appear that this Pet Planet store doesn't really give a $hit about a good customer experience. read more