Had a terrible experience at this Pet Planet which is so unfortunate because I've had great…read moreexperiences at other locations. I try to shop local, especially during the pandemic but sadly this Pet Planet jaded my view. In my experience they do not prioritize customer service and were completely unwilling to work with me to resolve the issue. Oh, and don't even think about contacting head office as they support their franchise owners and NOT the customer. They will make the situation worse and throw you under the bus!! I recommend driving a bit further to another Pet Planet or visit the nearby Pet Valu.

[Maestro sings this to Frosty the Snowman]…read more Pet Planet's great, I like to shop there lots. There's organic treats and poopy tanks and everything in between. The people are friendly, they're good with special requests. They have cool things and info too, so we learn as well as eat! I love my Grandma Lucy cookies oh so very much, the blueberry ones are the best - I share them with one and all. Pet Planet's great, I like to shop there lots. There's toys and vitamins, alligator chews and everything in between.

Many thanks once again awesome Mary for your suggestions concerning Kaci and the behavioural…read moreproblems am experiencing with her. She absolutely loved the patty Chas gave her and again, dear Chas, thank you for giving her part of Juniper's food. Hopefully with only eating wet food now, she will improve and greatly appreciate the time you both took yesterday to give Kaci treats and shower her with affection. Bone & Biscuit is by far the most amazing pet store ever. Fond regards and will be back very soon.,

From the owner: We offer the best prices, Best selection and best loyalty programs in the industry. Health of your…read morepet is our number 1 concern. We have grooming on site and well as the cleanest fully supplied Dog wash in Calgary.

Brought my dog for a nail clipping Told them he preferred…read moreclip nail over dremmel Young lady insisted that a dremmel nail clipping was better for his breed My Dog who is a 5 lbs weiner / chihuahua mix was VERY Unhappy with the process and I saw them trying to handle him and I thought it was rough and he ended up with a cut quick and bleeding because he was fighting them at that point I have never had problems there till now They charged me the clip price and couldn't do one paw Lucky I paid at all after the way things went A reminder to "LISTEN TO YOUR CLIENT" and stop trying to upsell when it isn't necessary

An amazing service! I have never been disappointed by the services offered, and when i come home…read moreman does my pup ever get happy with the toys and treats! Not only do i feel very comfartable in this shop my puppy does too and if your anything like me that is super big because me because my dog is my world! Will be coming back and i recommend you do aswell!

They always have everything I need and I'm always in and out of there in less than 10 minutes. They…read moreall seem quite knowledgeable too. They're definitely more expensive than petland. It would be nice if they had a grooming department too. There's been a few times that they lost my business because I'd buy dog food at a place with a grooming salon while my dog's in his grooming appointment.

Impressive service by the knowledgeable staff. Very helpful and great suggestions for our new…read morefurry family member.

The store product and knowledge, friendly staff are top notch. The grooming is questionable…read more I thought I'd treat myself having my dog groomed professionally, but that wasn't the case. I asked for the teddy bear cut, with the full rounded face and ended up with a very substandard look.

I find the staff very helpful and they are always smiling. If they don't have a product in that…read morethey usually carry, they will order it for you. Also you can phone in an order. Love this store. :)

This store is located right next to a liquor store. Did they choose this location hoping that…read morepeople will get drunk and buy a puppy? I was babysitting some guinea pigs and needed to get some treats. I had no clue what I was looking for but the "critter" aisle was easy enough to find, unlike the staff. Other than the employee at the check-out this store was like a ghost town taken over by small furry creatures and birds. If I had needed some expert advice I would have been hard pressed to find it here, but since I was just in for a quick treat run, I can't really hold anything against them on this visit.

We had a terrible experience at this Petland location today with two employees (Brandy and Megan)…read more We will never be returning. I had called in earlier today to book my small dog in for grooming services. The girl who I talked to over the phone said they actually had a cancellation so I could bring my dog in at 4:30pm. I realized that I wouldn't be able to make the appointment as I was getting off work a bit later than usual today so I asked if it is possible for me to come by after 5:00pm. The lady I spoke with said it's absolutely fine and that they can definitely get my dog in as long as we're there prior to 5:30pm. When we went to drop my dog off (at exactly 5:25pm) we were told (by Brandy and Megan) that they would not accept her as they were claiming it was 5:33pm and since we were supposedly 3 minutes late they could no longer accept her. We were not late! We were actually shocked by this and even double checked the time only to be told that our clocks must be behind and the store clock is accurate. Seriously..? We arrived prior to 5:30 and even if we hypothetically arrived 3 minutes late, it's still not okay to reject a customer in that manner. At that point we didn't want to argue as the two ladies seemed so careless and unprofessional that we felt extremely uncomfortable ever leaving our dog with them. I'm still pretty shocked about this situation. We have been longtime customers at this Petland location so it's unfortunate that this occurred. We will be taking our dog elsewhere and advising our friends to stay clear of this location.

Very disappointing and concerning experience…read more Our first grooming experience at PetSmart was acceptable, and Janet did an okay job. Unfortunately, the second visit completely changed our perception. During our second appointment at the 130 Avenue location, Roxy groomed our dog. About 20 minutes later, she called us saying she could not continue because the dog was presenting wounds. These wounds appeared while our dog was under her care. When we arrived, our dog had visible injuries on his chest, was bleeding, and was trembling. Roxy was also trembling while speaking to us and implied that the injuries may have already existed, mentioning that he had "strange fur." We immediately removed our dog from the store while he was still bleeding. Today, we scheduled another grooming appointment specifically with a different groomer. However, Roxy was present again and involved herself in the appointment, even though we were not scheduled with her. This made us extremely uncomfortable. It feels like she has a personal issue with our family, and we do not understand why. Because of this situation, we had to cancel the grooming once again. We no longer feel safe leaving our dog there. This experience has been stressful, upsetting, and deeply concerning regarding our pet's safety. We expected much better care, accountability, and professionalism from PetSmart.

A word of caution regarding the grooming center. We were called during our pets groom that they…read more"noticed a fleshy area right beside his eye. It was bleeding a bit but no longer is. Would you like us to take him to the vet?" I responded with, if it's no longer bleeding, I'll come in and see. He was not taken to the vet that day, but within a few days, we had to take him. Long story short, he now has a bleeding ulcer of his eyeball, and we are aggressively treating it to prevent surgery. 50% cornea loss as of now. As expected, zero accountability from the store. "We can not prove it was the groomer who scratched the eye". My advice, if you are ever asked, would you like us to take them to the vet, even if the issue looks resolved, always say YES! I understand that sometimes accidents happen, we are just shocked by the lack of accountability.

if you're looking for a new dog daycare and boarding facility look no further. Rebarkable Retreat…read moreis by far the best facility we have ever taken Stanley to. They provide real interactions with the dogs by keeping them busy with games, walks and cuddles. They were so accommodating to our schedule and sent regular updates on how Stanley was doing. They treat all their guests as family, they love what they do and it shows.

From the owner: We are a family owned and operated dog care business inspired by a passion for pets. Rebarkable…read moreRetreat is a home away from home where your pups will have a ton of fun and receive lots of love from a dedicated and caring staff.