Wow, She did such a great job grooming my dog and for half as much as I've paid anywhere else…read more Strongly recommend taking your pet here. Nice to leave my dog with someone who cares about my pet as much as I do.

She might be a little drive, but well worth it. We called for an appt and got right in. Our girls…read morelooked absolutely beautiful, and a great price. Definitely going back!!

Our sweet golden was attacked by an aggressive dog and sustained serious injuries. Staff did a…read moregreat job getting him to the vet, but owner didn't notify us and was extremely rude when she did call. Vetting process is extremely flawed. If you love your pet, use caution when using their service.

Cassie is AMAZING!! She loves all the animals and does her best to put them at ease. My Golden…read moreRetriever loves her and the Howl A Day resort!!!

Well we got this awesome little fur guy- so we like the place. Easy to do business with.read more

2024 UPDATE. In April 2022 I brought my puppy here. When I went to pick her up, I was told by the…read morefront desk that her toe is bleeding a little and they think she caught it in the fencing. They brought her out and she would not put any weight on her back right leg. I took her straight to out vet. Her exam and Xrays showed abrasions on her inner right back leg and a fractured tibia. The Xrays were sent to a surgeon who said she needed immediate surgery. They did not call me to tell me she was injured, but instead let me know when I picked her up. They clearly didn't check her over well or watch her or take care of her to miss abrasions and her leg fracture. They half responded to emails from me, have been rude, and taken the stance of not responsible and don't ask us questions. We paid for our puppy to be watched, yet no one can tell us what happened and none of their cameras caught the incident. The one camera, that I know of, that would have shown her hopping on three legs, with an employee present, was not saved and recorded over. Our pup has had to have THREE surgeries and we are over ten thousand in costs. She cannot jump like a normal dog and only uses three of her legs to go up and down steps.

Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.

We've taken our dogs and cat here for lengthy stays and are always happy with the service,…read morecleanliness and attention given to our fur babies. I've been given tours and also shown where my furs will be staying while I'm away. If you're on Facebook, you can see photos that Woodland posts. Our dog looks happy when in the supervised group activities. They offer many choices for what you want your fur babes to experience.

The owners only care about money. they don't care about the animals. they hide behind the Bible to…read morepretend they are good people. the desk workers get more money in kennel tips then the actual kennel workers. they don't fix anything or make sure anything is properly secured and when a dog aggressive dog got out of their faulty gate and attacked other dogs Noah told the dogs owner he brutally attacked an employee so the mom was going to euthanize the dog until workers stepped in and contacted her and told her it was a lie. he told the staff not even to let the dog outside to the bathroom to let him go in his room and we had to clean it up. none of the dogs are treated fair or the employees. if a dog isn't a group dog then they don't care group dogs get more outside time then any other dog

We needed assistance for a very serious situation yesterday. We tried a few other vets but they…read morewouldn't help because we weren't their client. Riverside helped us do the hardest thing we've ever done and they did it with class and a great deal of empathy. Thank you Dr Coe and staff! Carla and Jim Hickie

Very friendly and helpful staff that will always take the best care of you and your pet!read more

Taking a cat to the vet is never a good time, but the staff here does their best to make the visit…read moreas painless as possible. After I sign in, the receptionists take me out of the waiting area as soon as an exam room is available. You may have to wait a little bit longer but I would much rather pass the time alone in the room with my cat rather than have her carrier be sniffed by dogs. Dr. Brinker and the techs have great bedside manner and really listen to my concerns. I feel confident in the suggestions that she makes for the plan of care and when I had to leave my cat overnight I wasn't worried. That is another service they offer; if you cannot bring your pet at the scheduled appointment time then you can drop them off before you head to work and come pick them up before their office closes. It is not the cheapest vet in the area but the pricing is still reasonable and you really get what you pay for. I've only started coming here 2 months ago but I will happily return as a loyal customer.

My Chihuahua was attacked by another dog so i rushed her to mid michigan Vet. The did not clean,…read moresanitize or shave my dog. They sent her home dirty and bloody. A week later while i was cleaning her i noticed several other bite wounds oozing. If they had cleaned her properly they may have found them and stitched them. Lolo died in my arms after we took her to another emergency vet hospital to be put down after yelping in pain and screaming in pain. DO NOT TAKE YOUR FUR BABIES HERE

Been going there about 20 years and I have always been very satisfied with Tina and her crew. We…read morehad a Persian cat n a Schnauzer. They passed away n now we have a Westie n she always come home looking like a movie star!!

Best boarding experience in Tri-city area. You can expect to find boarding on all holidays…read more Scheduling is easy with a simple call. Dogs were taken great care of and we never had a problem. I have used this service multiple times and found them to be reliable. The prices are reasonable as well. Drop off and pick up were easy. Their schedule is fantastic especially on Sunday with extended hours to 7 pm.