Our sweet golden was attacked by an aggressive dog and sustained serious injuries. Staff did a…read moregreat job getting him to the vet, but owner didn't notify us and was extremely rude when she did call. Vetting process is extremely flawed. If you love your pet, use caution when using their service.

Cassie is AMAZING!! She loves all the animals and does her best to put them at ease. My Golden…read moreRetriever loves her and the Howl A Day resort!!!

Very caring and accommodating. I brought my 14 y/o lab in for nail trim but she's got severe…read morearthritis and can't do the table. The groomer got down on the floor with my dog and went through contortions to get her nails cut w/o pain. Great service!

$33 for just a haircut on an 11lb. dog?! My dog was there for an hour. I should have known that it…read morewas impossible to have ears cleaned, nails trimmed and filed hair washed and clipped, and anal glands. My dog had hardened tear stain and when I asked if he was bathed the response was the his face was washed and some dogs submit more tear stain than others. His nails may have be cut a tiny bit, the were jagged and long. His ears were not cleaned out. He was scooting his bottom on the carpet 2 days later so I am sure his anal glands were not taken care of. Very disappointed with the "grooming" job that was done on Ben this time and doubt that I will ever go back.

Well we got this awesome little fur guy- so we like the place. Easy to do business with.read more

2024 UPDATE. In April 2022 I brought my puppy here. When I went to pick her up, I was told by the…read morefront desk that her toe is bleeding a little and they think she caught it in the fencing. They brought her out and she would not put any weight on her back right leg. I took her straight to out vet. Her exam and Xrays showed abrasions on her inner right back leg and a fractured tibia. The Xrays were sent to a surgeon who said she needed immediate surgery. They did not call me to tell me she was injured, but instead let me know when I picked her up. They clearly didn't check her over well or watch her or take care of her to miss abrasions and her leg fracture. They half responded to emails from me, have been rude, and taken the stance of not responsible and don't ask us questions. We paid for our puppy to be watched, yet no one can tell us what happened and none of their cameras caught the incident. The one camera, that I know of, that would have shown her hopping on three legs, with an employee present, was not saved and recorded over. Our pup has had to have THREE surgeries and we are over ten thousand in costs. She cannot jump like a normal dog and only uses three of her legs to go up and down steps.

I have been taking my Shih tsu here without any issues. I…read morealso have a Beagle/ Bassett that can have a little attitude with me when I do her nails but is generally better with a groomer. I also have a beagle I can do all grooming myself at home. So I do bathing, nails, ears, some hair trimming around eyes when necessary, inside glands, etc, Lizzie had a second appt for an Express wash ( nail cutting, and glands included)., When we arrived they said they had been calling all day to cancel. They had no one to do the appt. I asked what number they called? She said the one on the card. She pulled out a card and read a number I never heard of. There was no card for Lizzie so we started a new card. She said she also facebooked me which isn't possible as my acct is locked up tighter than San Quentin unless I friend you. So.. we make another appt and I show up. The girl working was suprised to see me. She didn't have us on the books but agreed to do Lizzie. We got home and Liz dragged her butt through the driveway and yard so I gloved up and emptied her glands that were extremely full. She was sliding and falling flat on her face on our hardwood floors. Her nails were long. I called to find out if they were trimmed at all and was assured they were. I said they were too long. They said they weee done. I waited a week and returned. I explained the situation to a really nice girl working there. I told her I can do the glands even though I paid to have them done. But I would next time like the nails cut shorter so she can walk. Sonya can out very upset. ( Owner). She was not happy. She explained that this was one weeks growth. Her nails need to be cut every 3 weeks. ( my appointments are every 4 weeks). She said that it is a compounded problem because Lizzie is obese. This is very true and I explained that we are working on another medication for her thyroid with our vet. This poor girl eats less than our cat. She continued to cut and cut one too short and it bled and she said " see.. that's what happens!" I apologized to Sonja and said I didn't come to upset you and I'm more than willing to pay you $5 to trim her one weeks growth. Obviously you are upset with me. I just need my dog to be able to walk without sliding and wiping out all over the floor. She slid down the stair on her face. She was short, curt and almost shoved me out. I will be suprised if I don't have my next appointments cancelled. Before this we were extremely pleased and refereed many people and new people to Midland to Zach's. I funny when I as a customer felt as though I was calming the owner. lol.

The Nascar of nail trims by a caring, friendly team. If you need a pit stop style, fast, walk in…read morenail trim and your pup has solid nerves, this is a great place. It's only $5 and they do it right there in the lobby with you. My two were in and out in 5 minutes with no problems. A tiny detour in our day. That said, if your dog puts on a show for you, and is calmer in a back room on a grooming table, or is easily distracted by a busy lobby, because dog, then this may not be a good fit with regard to walk in nail trims. Other things to know - the bathhouse/ groomery is located in the back of some commercial buildings, adjacent to an apartment complex. The city has lost it's mind, and refuses to allow any new sign-age for businesses and there are some very tall thick hedges that obscure any view of the place so it is hard to find but it IS there. Just drive around to the right or better yet park and walk.

Our dogs came home well cared for & happy . This is our new go to kennel . We are so happy to have…read morediscovered this gem . Thank you Susan & Steve

Been using this kennel for years now. Great facility, my dogs love the place, easy drop off and…read morepick up.

ATTENTION Midland, MI dog lovers: Do NOT take your pet to DogHaven Ranch! Took our dog there while…read morewe were cleaning our house from the flood. When we picked him up they said he "bumped" his head on a piece of wood on the obstacle course and he had a small scratch, but they cleaned it up and said he was fine. We didn't think anything of it, unfortunately assuming they were caring dog lovers like our family and friends. Fred has long, thick black fur so it wasn't obvious to us right away as we were literally dealing with the aftermath of cleaning out our basement from 18 inches of water. A day and a half later we realized Fred was very sensitive to any touching of his head. We immediately took him in to the vet. We were then told by Eastman Animal Hospital that there was no way he bummed his head on wood and that this was from a piece of sheet metal or a large screw. They also informed us that Fred should have been taken to the vet that same day and gotten stitched up. Since it was beyond 24 hours it was too late for stitches and we were in for a long healing process. At this time we went back to Dog Haven and told them what we had found out about Fred. We simply requested payment for the vet bill or a refund for Fred's stay with them. Their response was more astounding than their initial down play of the injury to begin with. The owner said they would refund nothing or help with the cost of Fred's vet bill and proceeded to tell me that I was negligent for not taking Fred to the vet that day with complete arrogance. We have been steadily watching over Fred to ensure he heals properly but when we were told a long healing process we had no idea just how long it would be. We are now 5 weeks from the initial "bump" and we're told he needs surgery. This isn't about the money, this is our dog who is a loving part of our family. Please share this post with your family and friends to ensure this doesn't happen to anyone else's dog!

We take our dog there once or twice a week and she loves it. It always wears her out and she sleeps…read morestraight for the next day or two! Amy, and all of the staff, is great. I have also boarded her there a few times with no issues whatsoever.

They saved my Gracie and her baby yesterday. The baby was worked on for 45 minutes before she…read morestarted breathing. Incredible staff.

The best animal clinic in the Great Lakes Bay region hands down!…read moreDr. Jacobs is an ace and her associate vets and support staff are wonderful. Dr. Jacobs, who has been our vet for nearly 20 years, is also a surgeon and has helped our dogs in so many ways - we have trusted her completely. Dr. Jacobs and her staff have always served our dogs and us well.

Outstanding service. My Delilah likes going to visit. Shirley treats your pet with extreme kindness…read moreand consideration. I love the fact that there are no cages with dogs lined up waiting their turn. So much less stress on pets and humans. Highly recommend.

Shirley did a GREAT job with our Golden Retriever! And at $45, she is more reasonably priced than…read moremy previous groomer. Location is better for me too (just behind MHS).