I see many 1 star reviews , but I also see many 5 star reviews. I have to add my review . March 29th, 2025 my baby Houdini passed away due to a heart attack or possibly a stroke after trying to recover from a bad virus . He was a runt of a litter and was 10days from turning 1yrs old with his siblings and mama . Just when we thought he was getting better from his virus and we were finally over the mountain he started eating and drinking. He passed away at home suddenly. He went to nap and never woke back up. I never dealt with a dog passing away before. Especially one of my own. I couldn't think straight. The veterinarian Hospital placed us in touch with Pet Meadow. They treated us with so much respect, ,compassion , kindness & empathy. They helped with every step and decision. I even had my husband with me in case I was to emotionally upset to make proper decisions. I was very pleased with them. They went above and beyond. Sadly my oldest dog has passed away this morning June 8th, 2025 . Clyde is 15 years old and fought cancer and other health issues. He led a fulfilled life . We rescued him when he was 2 with his mama . He was my first dog ever . A pure Bread Beagle. He gave us so much joy and happiness. I have not stopped crying since he passed away at home this morning . We immediately called Pet Meadow and we are receiving the same awesome treatment as a few months ago . Tomorrow he gets cremated. We all have our own experiences and I'm not trying to put anyone's opinions down during such devastating loss in their life . I'm sad to hear how disappointed you were and wished to see all reviews top 5 stars . My hearts are with you all . No matter good or bad reviews. Grief and loss of a fur-baby is horrible. Thank you Pet Meadow for your positive experience with me . Hoping tomorrow brings us another positive experience too. read more

If i was rating the NJ location, 5 stars. PA location doesn't deserve more than 2. Night and day service between using the 2. I paid for a package when using the NJ location and received a paw print as standard along with the pacakage of prints I wanted. Shouldn't have assumed a few years later I'd have to pay extra, get no paw print, and that PA isn't the same as the NJ location. I got my dog's ashes back and that was it. Super disappointed, as I am sure it's all about money to this place. Won't use in the future. read more

The cremation of my pet was put on hold because I looked at the keepsakes items on their pet portal but did not purchase any. Three weeks after they received my pet's remains they called asking if I wanted any keepsakes. I returned their call saying I did not want any keepsakes and asked when the ashes would be ready. I was told 10-14 days is their timeframe. I pointed out my pet has already been there for 3 weeks. I was told they would prioritize my pet. The only thing worse than having to euthanize your pet is learning their remains have been hanging around the crematorium for three weeks all because I didn't purchase any keepsakes. The lack of sensitivity is overwhelming. read more

I can't believe this buissness is still up and running after reading all these awful stories of what they have done to animals and to families. My dearest friend just lost her fur baby and he was such a gentle soul and so important to all of us. Anyone who knows the pain you feel when a fur baby is lost knows how haunting that feeling can be. And for these people to make these situations so much more taunting is unreal. I can't believe my friend had to see her baby rotting on a table. And they simply just shrugged they're shoulders. Please do not bring your fur babies here. These people are just plain evil. read more

Pet Meadow - Pet Transportation Near Me - Hamilton, New Jersey

We had a small viewing and cremation at this Pet Meadow location. The viewing room isn't big but good enough for a few people. We interacted with only two staff members, the receptionist and the person who performed the cremation. Both were very professional, informative, and empathetic. We spent about 45 minutes to an hour with our pet before the cremation, and then we had to wait about 1.5 hours for the remains. Luckily, a few restaurants were nearby where we could have lunch and wait. The remains were neatly wrapped and placed inside the box our daughters chose, and they were given to us in a bag with a card from the veterinarian and PM. Thank you, Pet Meadow, for being gentle in caring for our baby Honey and for making sure everything was as perfect as it could be. read more

Pet Meadow - Pet Transportation Near Me - Hamilton, New Jersey

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If I could give them a negative rating I would. These people are scam artist do NOT trust them with your loved one!! They promised me on the phone and in person my dog (fur baby) woukd be in a morgue and frozen to preserve him by the staff member Ashley and that the day of they would take him out so we could give him one last hug and viewing before the in person cremation. I also spoke with them the night before. We drove and hour to find out it is all a lie !! My dog was left in a container in the horrible heat for the last 10 days to rot along with other people's loved ones. The manager Scott was extremely insensitive and just said all I can say is sorry and move forward with cremation. The keepsakes I order were also not done yet my car is being charged. My children were inconsolable and all and Scott threatened to call the cops on me because I wanted to see the morgue which wasn't there just containers filled with rotted decaying animals. This place should be investigated and shut down. They just kept lying over and over. The owner never even attempted to come to say anything or call. The manager John was the only decent and honest person there and assured me I wouldn't be charged yet I have been nearly $1500! This is how they are doing people that are in a vulnerable state and turning a devastating situation into a nightmare!! God help these people for being so greedy and cruel. I luckily was able to have John give me a paw and nose print as they also didn't do that either and had an oh well attitude. I will allow my attorney to handle it from here. You people are absolutely unimaginable!!! read more

My son and I had the best experience with Pet Meadow. Well beyond 5 stars. We received an email the same day of our dog passing and others with updates. They also provided us with there contact phone number and also an emergency number after hours which I used. My call was returned in less than 10 minutes and everyone I spoke too was so nice, kind and accommodating. The inside of the facility in Carlstadt was nice, neat and clean and very presentable. Eddie was so caring, gentle, respectful, and just amazing in every way. He made us feel warm and welcome when we came for our appointment. He explained the process and answered all our questions. He then brought us in to see our dog "Valentine" who was so beautifully laid out. Eddie gave us all the time we needed in private to grieve. He was so very kind and made us feel very comfortable. Eddie called us a couple hours later to inform us the ashes were ready. They were presented so beautifully and the engraved label was perfect. Eddie exceeded every expectation I had for the entire process. I feel so grateful to him for showing us such kindness in our final goodbye to our fur baby. Thank you Pet Meadow and thank you Eddie for the best possible experience in such a difficult time. read more

Horrible. My friend went through them and paid for the combo for a clay pay and whisker cutting a few months back and they cremated his dog before doing it! THEN a few months later i have to put my dog down and the EXACT SAME THING happened to ME. Only ashes. No paw print, no whiskers, no seeds, NOTHING. I understand this happening once but TWICE??? Especially in this type of business. Absolutely disgusting and will never recommend. read more

Beware this place is a scam ! We were told our dog would be kept in refrigerated morgue until our private final viewing and cremation to say goodbye to him . When Whole family kids included arrived he was behind a glass window decomposed and the whole place smelled so bad they lit candles to try and mask smell , kids and everyone left there devastated. We looked out back and saw shipping containers and a trailer nothing refrigerated.and this guy Scott threatening to call cops because we were looking in the back ....So he was left out in this heat for 10 days and we still haven't heard from management they don't care. It's not the last image we were expecting to see of our beloved dog . My son and wife are still upset.. read more

Came here to say goodbye to my beloved cat Malice whom I've had half my life. I was really impressed with the facility and staff. Everyone I met was so kind and empathetic. They were there for me every step of the process. I know watching your loved one be put into a crematory is not the easiest thing to watch but for me it was closure I needed. I wanted to be sure that the remains I received were hers. I'm so thankful for their services and the fact they do this for their clients. It was so important to me. When you first walk in to the private room you see the viewing table. You can lay your pet out with their favorite blanket and toys and then sit there and pay your respects. Once you're ready to move forward the staff will come in and pick up your pet, bring them into the crematory room. There is a window with a curtain so you can safely watch your pet being put into the crematory, and then when it's over you can watch them come out. I was also able to get a clay paw print before she was taken away, and what made it extra nice was they put it in a nice leather binding case with a poem of the rainbow bridge. Thank you for making this painful loss easier on my soul and granting me the right to witness it all. read more

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Upon shipping the remains of my beloved pet, Pet Meadow provided me with the incorrect tracking number. This led to a heartbreaking 24 hours from shipment to delivery during which time I thought the remains were lost in the mail. I realized something was wrong when Pet Meadow provided me with a window the courier was picking up the remains, and hours later the tracking was still showing the courier did not know the package's whereabouts. Immediately upon recognizing something was wrong, I left a message on Pet Meadow's after-hour urgent line. Knowing they had printed a new label, I suspected they gave me the incorrect tracking number, which they assured me was not changing when I specifically asked this question. The urgent phone line was pointless, as no one returned my call. Desperate to know the package was safe, I continued to call them the next day during their normal operating hours; none of the phone calls were answered. I also sent several emails (screenshot in photos), all of which were ignored. Almost 24 hours went by before I finally received a call and email back stating it would still be another hour before they could check on what happened. They stated they would have an update at 3pm, but they still waited until 4:55pm to call me; five minutes before they were set to close. Screenshot in photos. The package luckily ended up being delivered about an hour prior to their phone call under a completely different tracking number, as I suggested they check in one of my emails. It became apparent at the start of the phone call that they had no idea where the package was. When I interjected and said it was delivered an hour prior and they would have saved me immense stress simply by responding to my attempts to contact them and asking they check the tracking number, she rudely, defensively and unapologetically said that the emailed number was the only tracking number Pet Meadow had. This is alarming, as Pet Meadow specifically said they printed and fixed the new label to the package, which clearly listed the correct tracking number. This means that no one at Pet Meadow thought to cross check the email they sent to the label they printed. There was no genuine apology, and certainly no accountability or ownership for their extreme oversight. This was a package of cremated remains and memorials of our beloved animal we NEVER would have been able to replace. The carelessness, especially given their industry, is alarming. I sent a follow up email expressing my outrage, concern, and overall sadness by how this was handled, which was also ignored. *reposting since my review was deleted* read more

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I concur with the other negative reviews of this place. My dog was euthanized at North Star Vets in Maple Shade on 11/12/23. I have been requesting information on the status of my boy over and over, yet I never get a valid answer. I'm only fed excuses such as the urn I selected is on back order. Even after I pleaded for updates, it has been 2 weeks, and there has been no communication from them. If you care for your pets like family, take them to a place where they are treated like family. NOT Pet Meadows. The loss has been so emotional and heartbreaking. Pet Meadows did nothing but make it stressful. read more

Thank you for helping us to honor our sweet baby Daisy. We appreciate the thoughtfulness and services that were available. We also appreciate the communication about what to expect, timelines, and shipping information for her ashes. You helped ease one of the toughest things we ever had to do. read more

Pet Meadow - Baby Daisy - Pet Transportation Near Me - Hamilton, New Jersey

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They deserve 10 stars for how wonderfully they handled the cremation of our beloved kitty Annabelle. They sent our little girl's remains in the most beautiful wooden box with a brass plate with her name on it. In addition, they sent a lovely card expressing their condolences and a note saying that Annabelle had been cremated with dignity and respect. Their kindness and sensitivity meant the world to us. They get our highest recommendation. read more

Pet Meadow - Pet Transportation Near Me - Hamilton, New Jersey

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Shame on Pet Meadow and Country Animal Clinic for exploiting a family's grief. Twice during our beloved dog's euthanasia process, we declined cremation yet were still charged $186.03. We were offered a snout print, which we were charged $49 for a partial snout on a piece of paper. Home Vet provided free paw prints when our beloved cat had to be euthanized in August so we assumed snout print was free as well. Then there was the disgusting $51.94 charge for a piece of clay that was allegedly Roxy's paw. I am so disgusted by this shake down. read more

Pet Meadow - Pet Transportation Near Me - Hamilton, New Jersey

My beloved heart dog, Jade, passed away 1/3/23. She was 15 years old, and a retired therapy dog, as well as my best friend. Pet meadow has been amazing in aiding during this difficult time. There are no pleasantries about going through the death of a furry companion. Only obligations. The staff was all very respectful treating my Jade as a beloved family member. Her cremation was carried out in a way that gave her dignity and respect, and me closure. The memorial pieces I purchased were all very well done, and I will be thankful for these keepsakes. I read more

this place is deplorable for treating the remains of our beloved family member like they ment nothing.left over a week in a unrefrigerated container to decompose And no final goodbye. this is not the way to treat people or animals. shame on you. read more

Horrible business. I'm waiting for my cat's ashes since May 30th. They lied to us twice about sending his ashes " tomorrow". I suppose to get email with tracking number. Never happened. Still no ashes. They ignored my phone calls and emails. So unprofessional. read more

The facility and staff were amazing during such a difficult time. They were kind and compassionate. Thank you!

We have used the cremation services of Pet Meadow twice in the last year. They are very responsive to phone calls, and very compassionate. I honestly feel that they really care about your pet. They have a beautiful selection of urns. It was a pleasant surprise when we also received our Scheldon's paw print in clay when the urn arrived. read more

Pet Meadow - Scheldon - Pet Transportation Near Me - Hamilton, New Jersey

Emailed. Called. They never answer so I left multiple voice mails with multiple options to get back to me. They ignored the cremation request from myself and from the notes the vet made for them. No communication. They did not handle this properly and we were not given our beloved pet back the way we needed, wanted, or requested. I will never allow them to handle another of my pets, and I am letting friends, family, and clients know how awful this experience has been for us. Absolutely unacceptable. read more

We had a devastating experience with Pet Meadow that we want to share to spare others having to deal with this dishonest company. After our dog passed away, we paid for the private cremation services the next day.  But there were no follow up communications from the company, and we had to call every week to get any update on our beloved dog.  When we finally confirmed that they had picked up our girl, they promised to call and schedule a private viewing in 2-3 weeks before cremation.  But when I called again a bit more than a week later to check, they told me that they already cremated my dog a week ago!  We were shocked that they never informed us and that we never got the chance to say final goodbye.  Moreover, they said that she was still not ready to be picked up more than a week after the cremation.  They also lied over the phone saying there is no indication that we wanted to arrange the private viewing.  When we were finally able to pick up our girl, they admitted that there were notes in their system to contact the family for arrangement before cremation.  Pet Meadow's service is really insensitive and I will never recommend anyone to use them. read more

Two weeks have gone by since our dog passed, and there has been no word from them since her arrival there. I finally called yesterday, and was told that they were out of 'urns.' I find it hard to believe that they couldn't obtain a wooden box in two weeks. How many other cremains are sitting somewhere, and are they ghosting their owners too? I will always be suspicious of the contents, should they ever be sent. The comfort I anticipated, and paid several hundred dollars for, is ruined. I feel like a fool for trusting their integrity. Anger and frustration have been added to grief, making the pain so much worse. It actually would have been better to save my money and just have her disposed of, which is what I will do with whatever I ultimately receive. I don't need a permanent reminder of being ripped off. I will certainly urge my vet to work with any of the other numerous facilities in my area. I wish I had known I couldn't trust their referral. Update - going on three weeks and nothing. I called and was told the shipment went out on the 22nd, but the tracer shows that they created a label and didn't send it. Trying to control my rage, because it only effects me, since they couldn't care less. read more

Upon shipping the remains of my beloved pet, Pet Meadow provided me with the incorrect tracking number. This led to a heartbreaking 24 hours from shipment to delivery during which time I thought the remains were lost in the mail. I realized something was wrong when Pet Meadow provided me with a window the courier was picking up the remains, and hours later the tracking was still showing the courier did not know the package's whereabouts. Immediately upon recognizing something was wrong, I left a message on Pet Meadow's after-hour urgent line. Knowing they had printed a new label, I suspected they gave me the incorrect tracking number, which they assured me was not changing when I specifically asked this question. The urgent phone line was pointless, as no one returned my call. Desperate to know the package was safe, I continued to call them the next day during their normal operating hours; none of the phone calls were answered. I also sent several emails (screenshot in photos), all of which were ignored. Almost 24 hours went by before I finally received a call and email back stating it would still be another hour before they could check on what happened. They stated they would have an update at 3pm, but they still waited until 4:55pm to call me; five minutes before they were set to close. Screenshot in photos. The package luckily ended up being delivered about an hour prior to their phone call under a completely different tracking number, as I suggested they check in one of my emails. It became apparent at the start of the phone call that they had no idea where the package was. When I interjected and said it was delivered an hour prior and they would have saved me immense stress simply by responding to my attempts to contact them and asking they check the tracking number, she defensively and unapologetically said that the emailed number was the only tracking number Pet Meadow had. This is alarming, as Pet Meadow specifically said they printed and fixed the new label to the package, which clearly listed the correct tracking number. This means that no one at Pet Meadow thought to cross check the email they sent to the label they printed. There was no genuine apology, and certainly no accountability or ownership for their extreme oversight. This was a package of cremated remains and memorials of our beloved animal we NEVER would have been able to replace. The carelessness, especially given their industry, is alarming. I sent a follow up email expressing my outrage, concern, and overall sadness by how this was handled, which was also ignored. read more

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Absolutely the best! Very caring and compassionate. I wouldn't trust anyone else with my pets.

I had a private cremation done. I just received my pets Cremains today. It came in a beautiful cherry wood box with his name inscribed on a gold plate on top. They did a beautiful job and were very friendly. Having my soulmate by my side gives me some peace of mind. Thank you so much Pet Meadow! - Christina read more

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I'm still waiting for the ashes back from my beautiful cat, Leon. He was put to sleep on December 30th at Linwood Animal Hospital. It has been almost SIX MONTHS and I still haven't received his ashes. We want him back home. At this point, I'd have a hard time believing that if I get something back, it won't even be him. 6 months with zero answers and never even a return phone call!!! Looking into my legal rights. Absolutely unacceptable read more

My best friend has been waiting since May 29 to receive her furbaby's ashes back. This was all handled through the Emergency vet near where she lives temporarily. The vet called Pet Meadow and promised her dog's ashes, along with Paw Prints would be back on June 26. My best friend called the vets office on June 26 and still no ashes. My best friend has left several phone messages with Pet Meadows, one message on their website and even sent them a letter that had to be signed for. It's been 5 weeks now and still no ashes and no responses. My best friend also is sick and needs to get back to her to doctor in another state in order for tests to be done. She won't leave until she gets her dog's ashes back. My best friend is disabled and her dog meant everything to her. He was also her service animal. Several of our friends have posted reviews on Google too for Pet Meadows in hopes they do the compassionate thing and give My best friend her dog back. Elvis was his name. He was a Yorkie. I'm afraid if something doesn't happen soon, I will lose my best friend. As my other friends are posting #BRINGELVISHOME Debra as I can see you are the owner of Pet Meadows in Hamilton, you have received the signature required letter. Please reunite Elvis with his mom Elizabeth (Beth). read more

We cremated our beautiful dog on March 24th at Hamilton Pet Meadow. We had a private viewing and cremation. She was laid out beautifully on a red velvet pillow and covered partially by blanket of the same material. She looked like she had been washed but when I lifted up the sheet to look at her body, there was still a lot of the poop stuck to her tail. I had to clean her myself. I was very upset and did let Cindy from the front desk know that she had not been cleaned. Cindy informed me that she was sure that the dog had been hosed off (poor choice of words for a grieving parent). We had paid extra for this private event. Other than that, the cremation room and viewing was done nicely. Cindy seemed sympathetic but did not do much else. They should have really checked to see if she was properly cleaned since we were going to view the body. read more

Horrible customer service. Weeks behind in returning our pet's cremains. Never returned one message or one phone call. Had to stop in repeatedly and stand in front of them to get any answers. Never again will I trust a pets remains with them. read more

Zero flowers zero I could have died today when I finally received a phone call back (after I had the vet track someone down to call me back) to talk to me about my soul dog. She was transported her from a vet where she had been rushed in an emergency and passed away tragically. I had been trying to contact them since to go over my wishes for her. I had been uncertain about what I wanted to do and wanted to go over my options. To my surprise I was informed she was cremated. I was told they were understaffed that's why they didn't return my calls. I don't care if you have one person, you don't get rid of someone's baby without discussing it with them first. People really need to evaluate their relationship with this company. Please get yourselves in order if this is your business. Don't do this to anyone else. I have been more traumatized this week than in my whole life and I just want to stop this from happening to anyone else. Look at the other reviews too. read more

They do not even deserve a star, if I could have done this with out a star I would have. They do not answer emails, phone calls, nor do they respond to you if you show up at their place. I had to call Hamilton Police to come and intervene to get some answers on where my pet was. The woman claimed I walked out before she could give me option (completely false). She had plenty of time when she came out and said you have the package where they mail the remains to you. I felt like going dah, I mean really I know what I purchased I did not need you to go into a different room to find that out. They need to change their email response and voice mail to say you can leave a message but we do not plan on responding to anyone. PLEASE choose to go somewhere else. Absolutely the WORSE place ever. read more

Zero stars if I could! Took over 3 months to get our keychains with paw print. Would not return calls and no response from emails. Please don't use them and put yourself through the heartbreak!! read more

I am rating only 2 stars for a few reasons. First, they state due to covid you could not come inside. I called to see if they could do a same day cremation. Said I could be there by noon, and they said it takes 1 1/2- 2 hours from dropping your pet off to taking the ashes home with you. I got there 12:15. I wanted a private cremation of course since I wanted my dog's ashes. Taking away the experience of being in a private viewing room and insuring your pet and only your pet was going into the chamber. At this point of this pandemic with everything being open albeit at reduced capacity there is no reason to not allow a grieving parent inside if following the guidelines. At 2:15 I called and was told it was still going to be another 1 1/2 to 2 hours before my dog ashes would be available. I was charged an extra $50 for same day service. Total was $240 + $50 + tax, $290 + tax. My son and I had to be back home for another appointment and the latest we could be was 4:30 and we were about 50 minutes away. So we had to have Pet Meadow ship my dog's ashes which took a couple of days to get. They did pay for the shipping, which they should. However I feel they should have reimbursed me for the same day service. Concerning their prices... Had I taken my deceased dog to my local vet they charge $165 which includes the same wooden urn and the paw print(s) in plaster.My vet uses Abbey Glen. Paws to Heaven in Pennsauken charges $160 and you get the wooden urn and paw print(s). After I got back home a friend told me about a very local place which I wish I knew about ahead of time, Noah's Ark in Manasquan, NJ. They charge $195 and said they have a turn-a-round time of 24 hours. So you could bring your pet in the morning and still get the ashes back same day for that $195. Also comes in the same wooden urn and paw print(s) in plaster for the $195. In my grieving and need to get back home I forgot to ask for the down comforter back that my dog was resting on when the person took my dog. They did include it when they shipped my dog's ashes to me. At the end of the day, it seems the end result is all the same, but prices can vary greatly. So check around if price matters. Lastly not affording the same opportunities pre covid at this stage of the pandemic is not right. We can shop anywhere, go to the gym, hair and nail salons, restaurants dining in or out, but can't go into a private viewing room to see your pet off? Not right.The person that answers the phone and came out to the car to carry my dog into the facility was very nice so no complaint there, just feel patrons should be allowed into a "private viewing room" and if I was not able to go home with my dog's ashes after arriving in plenty of time I should not have been charged the $50 same day fee. read more

Pet Meadow - My dearly departed sweet Remy. Certified Therapy Dog (Papillon) RIP Remy. - Pet Transportation Near Me - Hamilton, New Jersey

We received our ashes for our beloved Beagle Utley today. So beautiful. Pet Meadows highly recommended. read more

Pet Meadow - Pet Transportation Near Me - Hamilton, New Jersey

I received a call from Joe on 9/18 saying my dogs cremains would be mailed to me. It is now 9/29. The package hasn't arrived, and I've called 3 days in a row now, and left messages. No one answers the phone, and no one has called back. I want a call back, I'm not going to let this go. read more

Our cat unexpectedly passed on 7/13. The vet set up cremation arrangements with Pet Meadow, Hamilton. I had wanted to add some keepsakes and change the urn and was advised to call. Well, I called multiple times, left multiple messages, and sent multiple emails with no response. I finally called their Carlstadt location , they answered right away, took an additional payment and assured the arrangements would be handled as requested. Now, weeks later, I still have yet to receive my cat or receive any additional updates. We have used them for two other pets and have never experienced the poor service that we currently are. read more

Absolutely TERRIBLE business. Do not send your pets here. They will never answer your phone calls or emails. There is no point in contacting them. My dog passed on June 10th. Today is SEPTEMBER 26TH!!!!! STILL NO ASHES. I call my vet all the time and they just shrug their shoulders and tell me to contact this place. Please please do not make the mistake of sending your pets here because you will never see them again. I am sure that some of the remains people are getting are not actually their pet. I pray these people get what is coming to them. I can't get over the death of my childhood pet because of them. There is a special place in you-know-where for these sick people. If you see a bad review, believe it. RUN. read more

I lost my wonderful dog, Maggie Mae on Nov.6, 2020. Today is Nov.23rd and I have still not gotten her remains back. Pet Meadow's put the wrong address on her shipping box and she was then shipped back to Pet Meadows because UPS couldn't deliver her to an address that was unknown. Since they are supposed to be a companionate and caring organization I don't know how they could make such a careless mistake. To me, this is totally unacceptable. It breaks my heart all over again to know that my Maggie Mae is still not home with me yet. I would advice anybody who is going through the sorrow of losing their pet not to use this place. Pet Meadow's only added to my sorrow. read more

Service was ok but staff was unprofessional. I tried doing the preplanning but no one ever got back to me to set things up. Then when my pet died, their on-call staff was not only rude but also unprofessional. There was no driver for after hours and the person didn't even know what animal hospitals they were associated with because "they lived in PA & didn't know the area". The private cremation was good and I understood their covid violations. However the app they use for remote viewing froze on me when my loved one was being put into the fire and the guy that was handling her seemes a bit rough. I was supposed to have her remains buried but no one has bothered to set up that arrangements for me despite me asking more than once. They always had good reviews. No one what happened with mine. read more