I've been going to Pet Food Express for years for my doggies annual vaccinations! It's way cheaper than doing it at my primary vet, and it even comes with a bundle of other boosters and tests to ensure my dogs are healthy and up to date on their health needs! Charlie, my long haired dachshund, is always popular amongst the staff and other folks in line. He's handled with so much care and doesn't feel scared at all to be treated by the vet and technicians here. Although the lines are long, don't let that discourage you. The line typically moves pretty quick, unless you have some difficult pets to vaccinate. Staff will do a pre boarding check-in to expedite the process once you reach the front. Highly recommend all dog and cat owners to come here for vaccinations. Get the booster package that comes with rabies and a whole other shots that'll keep your pet safe from other possible diseases. Also, don't forget to check their website for promos! Note: first timers usually get 20% off their visit! You can get your pet microchipped here and tested for heart worms and parasites too. read more

Pet Food Express - Charlie waiting in line for his turn! - Pet Stores Near Me - San Jose, California

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this is probably the BEST pet food express i have ever been to. i've been to many throughout the bay area, but service here is always top notch. our dog didn't like the dog food we got (we switched up the flavor) and we found out there is a 30 day return policy. sadly we lost the receipt but we took a photo of it so the employee said it was fine. everyone here is so nice and friendly, shout out to the staff!!! we will continue to come here for all our pet needs read more

Terrible customer service, been coming here for over a year there self service wash station is hit or miss . Today was a big miss nothing but cold water for the whole time. I complained to the girls at the desk that my poor dog still smells and asked for a complete refund; I buy my tokens in advance. There reply was "we don't give refunds but here some spray to make him smell better " Really ? Do better pet food express you lost me as a customer for life and I will share my story to any person who asks. A simple replacement token would have resolved the issue quickly. Happy new year read more

Great/knowledgeable/ friendly staff. Always welcomed and treated with respect. The store is clean with a nice selection of toys for dog ohs and cats. Also, staff always has a solution to my challenge or perceived challenge. read more

I have visited this Pet Food Express location more often within the last several months. I would like to note, that I absolutely love the positive demeanor of associates, Tai and Marisol, and their willingness to assist. I have also enjoyed interactions with associate, Gabby. Tai has especially taken the time to follow-up on how things have gone after a particular product recommendation, which I appreciate. Thank you! read more

**This is specifically for the mobile VIP pet care** In general, we were going to the mobile VIP pet cares in different locations due to the affordability and all of the services have been great, quick, and easy (although lines were long and can take up to an hour or more). Their services are for both cats and dogs but you'll find that there are more dogs. Despite that, you'll occasionally see a cat or two amongst them -- ours included. We stood in line from 4pm to around 630pm and that's to be expected since theres around 1-2 vets with the rest being vet assistants. We've been to this location for I think 2ish years? So, twice and there weren't any complaints. However, this year we decided to get one of my cats' nails cut. Mind you, there's no closed off room specifically for these services (although some pet food express offer that -- not this one). This was set up in the corner of the store in a small area next to two restrooms and the warehouse with their foldable metal table and little kiosk to pay. *gag* I honestly hate thinking about this. Usually when it's open plan, they would get their shots and whatnot out in the open on the metal table. Ugh, but the vet and assistant took both of my cats who were in different carriers to the back and into one restroom... public restroom......which is open... to the public... the same restroom I went into prior... how do I know this? Because it's literally right there. "We're gonna take them to the restroom" the vet says as she walks away, taking my fur babies with them. My brain processed it so slow because I looked at their distant figures and back to my partner with confused, furrowed eyebrows. "Restroom....?" Honestly, I thought they'd only take one cat who needed her nail cut but they took both of them in there to do the whole shebang (shots on both, nail cut on one). Mind you, there were two adults in there with two large cat carriers. I'd like to say I'm an open and understanding person but.... At that point, we're both bewildered and my partner is trying to reassure me, telling me they probably have a set up in there. Um, sir, no I was in there after flagging down a store employee to unlock it and there's a lone toilet, a sink, and a plastic scale for pets. *eye twitch* yeah, Idk you'd think they would just block off the area with a large crate or fence or *something* when they help cats (or even frightened dogs). Safe to say, I'm definitely not taking my cats there again ‍ read more

I brought my doggy here after hearing about their self service dog wash. It is so incredibly easy. You pay 18 dollars for a token which you insert into one of their machines. This will give you 25 minutes of run time and as much water, soap and towels as you need during that period. I think 25 minutes was a tad bit too tight, especially since my chow chow has so much fur. But if you have a smaller dog with less fur, 25 minutes is more than enough! Still, the self service was super convenient. Washing your dog at home can get so messy. Fur flying everywhere. Doggo running around. You get the picture. It was so easy here, and they'll even clean up for you after. I'll definitely be back here to wash my chow chow! read more

Pet Food Express - Pet Stores Near Me - San Jose, California

I came here looking for freeze dried raw food for my 20 year old cat and couldn't find it in the particular section. Riley was stocking food in the dog area and directed me to the cat food area. I walked over and was overwhelmed so I went back to her and once we chatted a little bit about my cat, she graciously walked over to show me what she thinks would work for my cat. We talked about feline kidney health and about our cats as well. She had great suggestions for me. I grabbed 2 bags of the Primal brand and as I was checking out she brought over a package of Just Foods For Cats on the house for Cleo to try for her kidney health. I'm so very thankful for her knowledge but most importantly her kindness. I am looking forward to my next visit for my repurchases and updating her about Cleo's well being. read more

Pet Food Express - Pet Stores Near Me - San Jose, California

The employees here are so nice and knowledgeable. If they don't know the answer, they'll sure find someone who does! We recently got a few pets and knew nothing about what they required. Came here and got everything we needed, even tags!! read more

Amazing service polite,and very professional. The girl at the cash register was very helpful read more

First time stepping into this place. Nice and clean with a lot of options for dogs and cats . Staffs are nice and knowledgeable about dogs. Helped me get what I needed for my little toy poodle. read more

Excellent customer and friendly service with all the needs for your pet; In my opinion best and more quality items than petco. Highly recommend it. read more

My favorite spot in San Jose to shop for my furry baby. I won't deny they are not exactly the "Walmarts" of the pet world, but you get what you pay for. This store carries toys, food, hygienic supplies, and training essentials for furry loved ones big or small. Service is usually above average and you can feel the "small store" energy when you walk in. Always better to support the small ran stores than the big Corporate chains. I have purchased my furry baby's collar, harness, and toys here -- have never had any issues with quality. This site also offers vaccinations through VIP Petcare on Sundays but I would call to verify hours. All in all, no complaints. It's a good place to shop for your pets' needs. read more

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Friendly staff who greet you the moment you walk in; always letting me know if there's a sale so I can save money.

Every time I have came here I was greeted by friendly employees who seemed more than happy to help me out. They are also pretty knowledgeable when I ask questions. read more

I visited this business with my new rescue senior pup last week for supplies etc. Jordan introduced himself immediately asking if okay to give my pup a treat & if he could assist me. Jordan made my visit a pleasant experience, saved stress & time for me as I wanted to weigh my pup, get ID tag, appropriate soft treats & certain kind of food. He directed me to proper sections plus gave suggestions. Keep in mind I had my dog with me that was too large to put in cart & senior with some medical issues. I really appreciated Jordan's aid that day & hope he is there the next time I visit. Thank you for your assistance as an asset to your employer. read more

Isaac was extremely helpful exceptionally knowledgeable, and kind! We got all we needed and more considering the sales!! Thanks Isaac for all your help!!! read more

This location is the worst in the area, I frequent this PFE at least one every 4-5 weeks so I can bathe my cattle dog (no complaints regarding the self wash). It's the customer service I receive when I come here to purchase treats/food. Tonight was the most awkward/uncomfortable experience I had. I came in around 7:05-7:10. As I walked in the girl standing at the register looked at me, we made eye contact but she didn't greet me but I noticed her greeting everybody else. I ignored it and went on with my shopping. I get to the register and at this point I think I'm the only person on the store. Some guy rang me up, barely asked me questions except if I needed a bag. I said yes, there was a 2nd girl who handed him the bag and he made a comment of "wow the service here is impeccable". In my head I said "what service?" Because I received no service.. no hi, no did you need helping finding anything or any suggestions no thanks have a good day.. maybe I'll just continue only coming here for the self wash and just frequent the Almaden location for other purchases. read more

I just got a new puppy and pet food express has been super helpful since day one! Jordan and Riley are so knowledgeable and amazing customer service. My puppy is a little picky on his foods, I love the fact your can return or exchange or even donate if the food doesn't work out! Come to this store they have everything you need and clinic on weekends! Check website for more info! read more

Friendly and helpful staff. They greet you when you enter the store, but don't follow you around trying to sell you items. They come to you if you have a question and answer it. Great customer service. read more

I remember like it was yesterday when I took by German Shepherd here for her shoots for the first time. The workers here are nice and friendly. They really know their info. This location is smaller then others. Love the discount bin of toys. They even have a place for people to take their large dog to get cleaned. read more

I actually enjoy coming here as much as my dogs do. I've been placing a monthly reorder for these jumbo twisted chewy sticks for my dogs and sharing them with others. Everytime when my order is ready they will email me, call me, and if I don't pick up they call my two alternative numbers I added. Jordan? Long black beautiful hair- manager? Supervisor? Forgot, but every time I come here she remembers me and is always helping me whenever I need it. She has helped me out to the car a couple of times and even help me play Tetris in my trunk because some days it's full. Friendly, approachable, professional, and a sense of humor. Last time I came here I was buying 3-4 kennels and always walking out with a bunch of items. There were 2 guys that was helping me out and I appreciate that very much. I didn't give a full blown 5 stars is because there are days when I come some employees do not smile or greet. Even when checking out they seem to not care. Maybe I just caught them on a bad day- who knows? (And the type of person I am I always ask how's your day, etc to break the ice. But nope- not with these ladies.) read more

The attendant had Great suggestions, patient in answering questions. Friendly environment. Highly recommended.

Im honestly so grateful for businesses like Pet Foods Express because they keep one thing and one thing constantly consistent and that's their love for animals. AJ had amazed with not only their knowledge their passion in the products she was recommending me. AJ helped me find everything I needed to find for my new Kitten Luna, who I had trouble buying litter for. And made my over all experience at their store a pleasant one. Needless to say this is my new favorite place to shop in the area for my pets and I can't wait to come back to and shop and see familiar faces. Thank you ! read more

A new pup joined the household and came here to find accessories for her. This place is amazing! The customer service is top notch and they now have a customer for life! Shout out to Christian here. He was very helpful with our decision making process. read more

My friend frequents this place for her dogs' food and treats and stopped by after a run. I love that they have a lot of healthier options for pets! If you're looking for the commercial ones you see at PetSmart or Petco for example, you won't find them here. It is a smaller store but I was also elated to be in closer proximity to all the adorable dogs! The cashier was great and offered us quality advice on different treats/food. read more

The staff was amazing! Took my pup there for a bath, store was. Nice and tidy. The dog was didn't have any soap.

I love this Pet Food Express. The entire Staff is exceptionally friendly and helpful. Amanda, Sammy, Josh and Priscilla are wonderful and very knowledgeable of the different types of pet food and toys Pet Food Express offers. Amanda and Sammy have a lot of patience. They have taken the time to walk me through the different types of dog foods (raw and grain free etc.) several times. I am now transitioning my puppy, Logan, from kibble to a raw/kibble diet. Pet Food Express also has an excellent Pet Wash Station and they provide towels, a variety of shampoos and a dryer. The Pet Wash and Store is always immaculately clean and the shelves are well stocked and neat. I highly recommend Pet Food Express if you want excellent customer service, good quality pet foods, treats, toys and training tools. They have an on going promotion - "Buy 3 get 1 Free" and their prices are very competitive if not better than other large commercial pet stores. Logan and I thank the entire Staff for all of your help and generosity. We really appreciate it. read more

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Great stop. Had to get my dogs chipped and cleaned. They got out and I was lucky enough to get them back. I ran asap to this location for the Mobil vaccination team and they waited for me as I was 2 minutes till closing up for them. My poor frenchies stunk and had been on the loose for hours before I finally got them back. I also purchased 2 collars discounted with name tags and phone numbers. It was easy and quick. Everything I wanted and needed. Thank You so Much! read more

Pet Food Express - Naughty doggy - Pet Stores Near Me - San Jose, California

Pet Food Express is AMAZING and I keep coming back simply because of these three reasons. One, they have a Self Pet Wash Station! How awesome is that?? You can wash your pets here and they have all the right equipment for you to use. They offer regular shampoo, flea shampoo, etc. that all smells pretty good. Their pet blow dryer is pretty good too. You won't have to worry about it burning your pet's skin while it blows all the water off. This pet wash station is just so must more convenient than washing your pets at home. At least for me anyways! It's great and it's only 15 dollars for for 25 minutes of wash time; although, if you needed more time, they are happy to give you more time. This way, I can wash both my small little ones and fluff dry them until they are completely dry. Two, they carry Origin Dog food. This is the only dog food I'll allow my dogs to eat right now and surprisingly, not many major pet store carry this food brand. I know for sure that Petco and Petsmart does not. I used to have to go all the way to Japantown, which is a lot further for me and not as convenience so I am glad they have it here. I come here every couple weeks to buy dog food, and really, I only buy dog food here. I don't think I have ever purchased anything else here although they do carry a lot of things here. Three, they always have super friendly and helpful staff! I am always greeted by their staff when I enter and when I leave the store. Yesterday, I had some problems with the Pet Wash station and one of the staff went out of her way to explain to us what could have happened and tried to help us fix it. She even offered to help us move to the next pet wash station. She was just really friendly, nice and helpful and I really appreciated that. Anyways, I definitely recommend this place. They have everything you need except I only need Origin dog food, friendly + helpful staff, and of course!! The Self Pet Wash Station. So, if you ever want to wash your pets without causing a mess at home! Oh! and I forgot to mention earlier.. if you buy THREE washes at the same time, you get one wash FREE!!! I love this place. read more

Pet Food Express - Hi, my name is Yuki and I am about to get washed! :) - Pet Stores Near Me - San Jose, California

I like going here than going to petco or petsmart tbh. Pet food express customer service is awesome! I never have any trouble here before and staff are very knowledgeable and helpful when you have any questions. My GSD have allergies to a lot of ingredients in food, and I was having a hard time finding the right dry food for him, but a representative from Pet food express was able to help me a brand, first mate, that have limited ingredients. After listening to the rep. Recommendation, I went in store and bought it and it worked out for my GSD. I was so happy. Along changing my GSD food, I also bought him "just for dog" allergy supplement as well (I think that's the brand), and I feel like his allergic reaction has gotten a lot better. At first, I was skeptical buying the supplement since I wasn't sure if it will work, but one of the staff gave me a sample of it so that I can give my GSD to try. In the end, I'm happy that the allergy supplement worked for him and along with everything else that the staff have recommended. read more

Took my pug to get a bath. If you get there when the store first opens the water takes a little while to to warm up. I did let Stephanie - sales associate know. She was helpful and attentive. The manager Destiny also came to check up on me. Thank you so much for the great, fast, and professional customer service! read more

Pet Food Express - Pet Stores Near Me - San Jose, California

Love taking my dogs here! The staff are super helpful and let my dogs sample treats and dog food. Because of the samples, I was able to find something my older dog likes! The equality of the pet food is better than other competing pet stores. I also love that they stock froyo for dogs and raw goat milk that my dogs absolutely love. They get so excited that if you even try to move their cup, they'll freak out on you! We come here at least twice a month to pick up treats or toys! read more

I really enjoy shopping at PFE because I know that whatever I choose to give my dog will be in high standard. They are very particulaR about what they carry and if they wouldn't give it to their furry friends they don't sell it. The ladies, especially Kristen are always so nice and ready to help us with questions. Bonie is an older picky dog and has stopped eating her food plus has been constipated. I was recommended some CBD drops and Joint Supplement from Bixbi, but Bonie didn't like it. I went back and they allowed me to return both items and get different samples of food. I absolutely LOVE their return policy! Yes, the variety of products is much smaller compared to the big chain companies, but I can rest assured that Bonie is getting high quality food! read more

Pet Food Express - Bonie Girl was constipated and has finally pooped after eating "Just Food For Dogs" Chicken and Lamb! TY PFE - Pet Stores Near Me - San Jose, California

FUCK THIS STORE! They can change the hours when they want! I was there at the front to wash my dog at 5:40pm with my mask on waited to be signed in... at 5:54 the manager asked if I was waiting to wash my dog after she helped 4 other customers who showed up after me . I said yes. She said we close at 6:00pm and last wash is at 5:30. I told her I was here at 5:40 and you and another employee seen me and didn't say anything until now! The web site said open till 8pm. She advised me that they voted as a store to close at 6pm. But didn't update the web site. read more

My wife and I came in today and one of the girl usually helps us. As the girl was ringing us up her manager Matt cut her off and was rude. You should never treat your staff like that in front of customers. I will be reporting him to cooperate. read more

Tae was very helpful and knowledgeable. I'll be shopping here for pet supplies exclusively.

This review is long overdue. My boyfriend and I recently got a puppy and we come to PFE to get all his food, treats, supplements and toys. When we walk through the door, we go straight to Sammy for all our questions. She's friendly, knowledgeable and always has the answers to our questions! Not to mention she is an absolute sweetheart. She recently informed us about a new brand of dog treats and our dog is obsessed. We have already gone through at least 15 bags of it! She also suggested we use pumpkin (they sell it there) to help with switching dog food brands and/or if your dog has diarrhea. Which omg has been an absolute lifesaver - so thank you Sammy!!!!! We're customers at this particular PFE for life. read more

Pet Food Express - Pet Stores Near Me - San Jose, California

So great! Used the pet wash and boy what a game changer, i have a fulled sized double coat gsd who spends the days outsidegettimg into all kinds of messes and he was well overdue for a bath/brush. I called ahead and they suggested the stevens creek location because it has a much larger wash area. Not only was he too distracted by everything to hassle me when i was washing scrubbing and brushing him (vs at home when I am chasing him around in circles in the backyard!) the water is warm and since the soap is mixed with the water it makes it so much faster! They have everything you need and even if the dryer didnt get him fully dry (his coat is so dense it would take over an hour t fully dry him!) he was easily 80-90% dry! Staff was amazing and it's obvious they love what they do read more

I've been coming here for years to bring our dogs to wash at the pet station or to buy special dog food and other items. The customer service here is awesome! I've never encountered a time where I had an issue at the store. The workers are so friendly and always willing to help. They seem to be very happy especially when dogs are around and it makes a huge difference. The employees really care about animals and always make us feel welcome. They are always friendly with our dogs and hug them or pet them and even give them treats. The staff here understands what it's like to be a pet owner and provide great information when it comes to the type of foods that work best for our small dogs and their digestive system. One Sunday we came in to the store when they were closing (doors had just closed and lights in the back started to turn off) because we lost track of time but needed to get a can of special food for our senior diabetic dog. Because the doors had just closed we turned around to walk back to our car and one of the employees went out to ask us what we needed. We told him we just needed to pick up a few cans of food and he proceeded to let us in even if they had just closed. I had never expected they would let us in and make a purchase. I felt bad because the employee had to stay a few minutes extra but at the same time relieved and thankful because our senior dog really needed this type of food and most stores like Target and Walmart didn't sell it (PetSmart carried it but was too far of a drive that we wouldn't have made it in time before closing). Now that's what I call service! A recent time we went and Sammy helped us in choosing a new type of grain free cage free dog food. It was cheaper than the usual type of dry food we would get that was very much similar but the one she recommended had more nutrients, was baked, and easier on our dog's digestive system. We appreciated her help and she said if our dogs didn't like it, we could return it with no questions asked. Turned out our pups loved it! I could go on and on with all the positive experiences we've had shopping here but I think I've shared enough. We will continue supporting this business because they are just awesome! read more

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