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    Pet Food Express

    4.6 (142 reviews)
    Closed 10:00 am - 7:00 pm

    Pet Food Express Photos

    Recommended Reviews - Pet Food Express

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    Reviews With Photos

    O M G.

    Located on the corner of Telegraph and Alcatraz. A few parking spaces in front. Pet Food Express has an ongoing deal where you buy 3 of bags of food or treats and you get a fourth free. They have a variety of brands and carry what we feed our dog. They have a dog wash but i dont remember having used this location's wash. The staff is very friendly and we've always received great customer service. They have been low on inventory and selection and it happens.. Delayed delieveries or what have you. (Not to the point of a barren store). When trying something new, we were informed we would be able to return item(s) even if opened if it didn't work out. Haven't had to do it but that's nice to hear.

    Meera S.

    Pretty sure I first met Ron at the Bway location, but he was just as kind and helpful this go around. Super patient and knowledgeable! One piece of advice - your side panels have room for one more rescue dog. I'm sure Nala would love to be featured; she came from Oakland SPCA :)

    Lisa H.

    Wow I was blown away by the customer service at this Pet Food Express. I stopped in quickly for some new dog food and Miles was beyond helpful. He walked me through the whole store offering suggestions about which dog food options were the healthiest for the best price. I got this new pack of food on sale and my dog loves it! Everything is organized in the store and very reasonably priced. I love how there are full refunds on all items, even the food if your pet doesn't like it. Anything you return, gets donated to the a pet shelter or humane society!! That's amazing so nothing goes to waste. I also bought a dog chew toy and a few chew treats which smelled really good!

    Cheryl M.

    I rated this place 5 stars about 2 years ago and have to say this place has stayed consistent: very welcoming atmosphere, great customer service and 'how can I help' attitude! I walked in looking for a more natural flea control option for my 2 pets as their monthly treatment doesn't seem to be enough - itchy/scratchy dogs, raw areas and a lot of licking and chewing so off to the pest control aisle Arielle quickly offered assistance. Extremely friendly and knowledgable of the products offered and the pros and cons...I could've talked 'pet talk' with her for hours! She mentioned 10 other people came in before me with the same issue which was somewhat of a relief. i can tell Arielle loves her job and helping people! I know I'm gushing but seriously she was awesome and really took her time which is greatly appreciated! I did end up with a bunch of natural flea control from spray, bedding powder, hot spot treatment and suggested I get a cone or 'doggie onesie' to prevent the pups from licking...ohhhh my dog ain't gonna have that! Anyways..definitely shop at Pet Food Express as you'll always great, consistent, informative service.

    Blue dog food selection
    Vanessa B.

    Love having a pet store so close to home that the pup and I can walk a few blocks to. Clean store! I always see plenty of parking in their lot in case I needed to drive. I buy Blue Wilderness and the selection was small- but had what I came for! With it being so much fewer than other stores for Blue, I worry they'd run out... we'll see! Super nice gal named Alex helped me and asked about petting my wolf. Sadly, my girl is a mean one with others (there is a bubble around her you simply cannot reach into) and Alex was funny and understanding about it! Happy to have dog lovers around who also know how to respond to animals too!

    Roxie likes this part best!
    Jerry P.

    The staff members here are uniformly friendly, helpful, and knowledgeable. True animal lovers all, you see it in their faces when they interact with your pet. They have a great range of products for sale, all high-quality. Petfood express can be a little bit expensive but they don't skimp on their selections and take care in their choices. The washing stations are a great option for those with medium to larger dogs and offer an economical alternative to professional grooming if you don't need the hair clipping aspect they provide.

    Cookie

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    20 days ago

    The staff are well informed about just about everything that you ask them And if not they will try and get you to someone else that can.

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    8 months ago

    Fantastic staff! Always pleasant, welcoming & knowledgeable. Wide selection of healthy, researched items for my canine kids.

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    4 years ago

    Always stocked up, staff unusually personable, super clean, everything just A+. I've moved but still make the commute to this location/chain

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    Really friendly staffs. Always ask if we need any helps. Gave good recommendations on food and products. Amazing staffs.

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    Page 1 of 4

    Ask the Community - Pet Food Express

    Do you provide cat grooming or nail trimming?

    Hello Maria, We do have a Do It Yourself Pet Wash that you can bring any pet into for a nice bath! $18 for a 25 minute bath or you can purchase tokens in bulk 4 for $54. We… Read more

    Are there any pet supply stores in Oakland open later than 8:00 PM?

    Hey Craig! Unfortunately our Pet Food Express locations in the area do close at 8pm at the latest. 7pm on Sundays. Please give us a call though if you have any questions! 510-609-3600 or you can email us at hello@petfoodexpress.com

    Don’t See Your Question? Ask Away!

    Review Highlights - Pet Food Express

    Plus they have a deal for buy 3 get 1 dog food free - which if your pets eat as much as mine do saves quite a bit.

    Mentioned in 6 reviews

    Read more highlights

    Pet Club - Emeryville - Outside of Pet Club on 11/23/24

    Pet Club - Emeryville

    (359 reviews)

    West Oakland

    Like others have mentioned, this place used to sell live animals. I am happy to report, they no…read morelonger sell live animals, so I am happy to shop and support them again! Thank you pet club for doing what is right and not selling live animals anymore! huge selection. It's like the dog version of Costco. good prices on everything. Way better prices than union busting pet food express, pet supplies plus, petvet, and petco. Pet club's prices sometimes even rival online retailers like chewy. No complicated rewards program or data mining BS (pet food express cashiers request your email and name at checkout now, despite there being NO rewards or incentives - this is data mining, they are selling your data.), just straight forward great prices. By far the best pet store in terms of value and selection in the East bay. The staff is all really nice but sometimes the store seems a little under staffed. Thats every store nowadays lately though. Only deducting one star because their pet wash is absolutely filthy (albeit far less gross than pet food express whose staff only "clean" the tubs by spraying them with water for 15 seconds). The concept of a self service pet wash requires a lot of upkeep and I feel if pet club invested some money into revamping the wash area and keeping it staffed, it would greatly benefit their business.

    Great prices here and they always have everything in stock! Staff is always nice it's worth the…read moredrive to get there.

    PETS Referral Center - Lobby

    PETS Referral Center

    (842 reviews)

    West Berkeley

    We took our dog here for complications after a tooth extraction. We were there for about 3 hours in…read moretotal, and in that time I was incredibly impressed with every single staff member. They patiently endured all kinds of rudeness, borderline harassment, and ungrateful treatment from owners who were clearly stressed about their animals. It was very obvious that everyone who works here has the safety and health of the animals in mind, even when the adults are less than grateful. Everyone whose pet was stable was seen in order, which took some time because while we were there they got 2 different animals who required emergency treatment and were immediately rushed back. While we were waiting the staff chatted with us and generally made us feel really welcome. The vet was very clear and understanding about what was going on with our dog and we left with the right treatment and medicines. She is now feeling much better.

    I'm really sad to rank this place so low. I've taken three of my cats here for the past three…read moreyears. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of life, he's been to the ER for the same symptoms four times. Three were at PETs. We chose to bring him here because of our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spoke to us. She kept repeating the same questions over and over after we answered them and was talking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine practices I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal endoscopy ourselves without dealing with PETs anymore I'm really sad to rank this place so low. I've taken three of my cats here for the past three years. Two of my cats were seniors who past from chronic kidney disease and one from cancer. They really took care of my girl in oncology but she didn't make it. They provided clear expectations on the quality of life for my two elders girls and helped me make the right decisions to put them to rest. My youngest cat, who we only had for less than two years, has shown sign of chronic gastrointestinal issues and every time we've take him in, they weren't as compassionate. Within his less than two years of time? He's been to the ER for the same symptoms four times? Three were at PETs. We chose to bring him here because if our past experience with our girls. For his care here, the vets were evasive and push incredible expensive diagnostic that didn't actually solve the issue. Every single time they just gave him pain meds after blood work and radiology showed nothing wrong. We didn't want to say anything, but Dr. Peterson seemed to be on a stimulant or some kind of meds while she spike to us. She kept repeating the same questions over and over after we answered them and was taking a mile a minute and continously interrupting us. It was jarring. She wouldn't refer us to a specialist or internal medicine unless we wanted to pay even more. This is very predatory. Thankfully, we brought him to another facility for the same situation when we couldn't make it to PETs. After gathering records from that office and PETS, this facility called me and sent me a list of internal medicine I could take my cat to. They did this without forcing us to come in or saying they couldn't do it unless we did more procedures. They got back to me the same day with his records. This is a stark difference from how we were treated at PETs. PETs didn't send his records for several days. They spelled my name wrong several times after asking me multiple times how to spell it and continued to say they could help us further unless we wanted to pay more. They have become a money-grabbing predatory practice. And I can only say this with confidence because of the stark difference on how we were treated at PETs vs the other facility. We have enough evidence to take him to internal ourselves without dealing with PETs anymore and hopefully can get him proper treatment instead of a bandaidand hopefully can get him proper treatment instead of a bandaid.

    Pet Food Express - petstore - Updated May 2026

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