My husband is building a home addition. He's done a lot of remodeling and worked on a lot of…read morebuilding projects, but this is by far the most ambitious project he's ever done. We decided to go through Gladieux because of the personal service we knew we would receive. We are so thankful that we did! They have been right there helping every step of the way. They know us by name when we come into the store, and it's obvious that they really care about our project. We might have gotten a few better deals at a big box store, but there is no replacing the customer service we have received from Gladieux.

This place fell into the trap of being a contractor center for many years. If you walked in the…read moredoor and were not someone they knew, usually a contractor, you got little attention. Not to mention the inside of the of the store was not set up for the average customer. I reluctantly went back this past weekend looking for a new hedge trimmer and was amazed. The help was phenomenal and the store has been transitioned into a very user friendly place with many updates. I used to avoid this place but not any more.

They have plenty of options for cats and dogs, as well as some for smaller animals. They also have…read morereally nice quality items, helpful and kind staff, and a great atmosphere. This is one of my favorite pet supply shops! They also can order in items that are not currently in stock, which can be extremely helpful. They will take time to help you with questions, and give great recommendations. There's also two sweet cats that roam and live in the shop, although they suggest keeping your cats (no problem with dogs) out of their view if you bring them, since they can be territorial. Overall I've had a great experience as of now, and I've been coming here for close to a year.

The Pet Emporium is, hands down, one of the best pet stores I've ever been to! They sell a variety…read moreof quality pet products for your fur and non-furry friends! The staff are always welcoming and helpful if you ever have questions too. I bought my cat Domino a gorgeous cat condo that matches with my furniture. While the products and service are nice, the best part of the experience are Leo and Luna, the shop pets! They are so sweet and always make sure that the pet furniture is working well!

I would live here if i could! Tony is a very kind and…read moreknowledgeable man. Before he sells any of his animals he makes sure they are very healthy and happy. If you have any questions on any of the animals Tony, his wife or his staff are always willing to help in anyway they can. I bought two royal pythons and a fish from them. All of them are still very healthy. Any time I have trouble with my pets (even the ones I didn't purchase there) they are always willing to give me advise or help in any way they can. Sometimes when I go in just to buy some food or something small for my pets I end up staying for hours just playing with the animals and talking to who ever is working there at the time. Everyone is very friendly and they all know me, and get to know all of their clientele as much as they can. All of their stock for the animals is safe clean and new. If you live in the greater northwest Ohio area and want a new pet or need something for your own, this is defiantly the place to go.

One star is too much for this so-called store. I had my tank set up for Over a year with zero…read moreproblems coral grow amazingly fish that I've had in this tank for over a year with zero problems. I go to aquarium world and buy one single fish and after I add that one single fish yes I quarantine for a few days but after I added that one single fish, my whole entire tank had ich I lost half of my fish because of it even after treating it from the moment, I noticed it. I lost hundreds of dollars in fish over one fish from this store. I will never step foot back in the store and I will make sure everyone that I know never set foot in the store and yes, it could only have been from this store because I haven't changed anything and I haven't added anything besides that one single fish in the last three months everything I use salt. Every little thing was the same right down to the last drop

I got a goldfish here and it died... twelve and a half years later! This place rocks (from what I…read moreremember) and I loved my fish. His name was Rocky... don't ask... OK it was on a dare. RIP Rocky! I love you big boy! I'll see you in heaven if I make it!

Took my dog to get groomed they didn't do anything I don't even think they gave her a bathread more

The staff is the best staff that ever worked at any store. Most notable is Brianna who in our time…read moreof need offered us a pen. The experience I had in this store is one I'll never forget. Again, best service.

I really like this place! Sometimes, I feel like the staff could be a bit more friendly, but that…read morealso very much so depends on the day you go. I've had excellent service and bad service. At first I was bummed that they started selling more pet supplies and less animals but I totally get it after realizing that people are always going to point fingers at you even years after getting a pet and it dares to get sick or something happens. But they have a lot of variety and I like that they carry a lot of good, holistic food and not just crappy food like Iams, Purina, and whatnot.

Secret Shopper Here!…read more I do this for a living, usually have to report back to a certain upper, but at this extent I feel the need to put it on Google and yelp reviews so that the community would be aware I had a very disappointing experience at this pet store, and I won't be returning. The biggest concern was the overall health of the animals. Several pets did not appear to be in the condition I would expect from a store that is supposed to prioritize animal welfare. It's heartbreaking to see living animals treated as inventory instead of being properly cared for. The staff was another major issue. They were unfriendly, dismissive, and seemed to have very little knowledge about the animals they were selling. I was given incorrect information about proper reptile lighting, which could seriously affect an animal's health if a new owner followed that advice. A pet store should be a reliable source of accurate husbandry information, not misinformation. Customer service was just as disappointing. It was difficult to get anyone's attention, and when I finally did, I felt like I was inconveniencing the employees. The manager was rude, unprofessional, and showed little interest in addressing concerns or helping resolve problems. The store also had very little inventory compared to what was advertised, making the trip a waste of time. To make matters worse, they refused to honor valid, unexpired coupons and provided inconsistent explanations as to why they wouldn't accept them. I also noticed products, including food and medications, that appeared to be expired or approaching expiration. That's unacceptable for products intended to keep pets healthy. Overall, this store needs significant improvement in employee training, customer service, inventory management, and its commitment to both animal welfare and the customers who trust them. Until those issues are addressed, I cannot recommend shopping here.

Great place! The staff is very helpful. They have a large stock, and will special order almost…read moreanything you need. We're lucky to have them here on the west side!

I love this place! Very friendly and knowledgeable staff. I have been going here for years. Very…read moreimpressed With the way they call you to give you updates on your orders!