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    Pet Emergency Center

    3.3 (143 reviews)
    Open Open 24 hours

    Services - Pet Emergency Center

    Emergency pet hospital

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    Reviews With Photos

    Barely responsive cat
    Miriam D.

    Back in the Spring my dog needed to be seen for an emergency and I must have forgotten to review them. Well, after saving my cat last week I had to make sure I did. I took my cat in after showing symptoms of ingesting something he shouldn't have. I called every vet in the area with no luck for an appointment. Shortly after 1am, my husband and I made a 45 minute drive to get help for our cat. His heart rate was slow, he was cold, and was clearly dehydrated. My husband walked in and got him checked in. It wasn't very busy so it wasn't long before our vet technician came to check him out. She was super nice and straight forward, I loved that! We discussed treatment options with the vet after describing symptoms and her professional observation. Also, disclosing our recent emergency holiday travel expenses really threw off our budget. We would treat the symptoms. We watched for any warnings it was something worse. We are so happy we did, our cat was resting for the next 48-72 hours but was way more alert. As of today, he is standing on his couch swatting at his dog brother as he walks by. He is eating, drinking, and using his litter box. Thank you guys so much for helping my cat! You all honestly helped calm me down before receiving more devastating news just hours after getting home. I have no words.

    Billy D.

    We had an emergency pet issue and we had to bring our injured Border Terrier in because he tangled with our Great Dane. He was messed up pretty good. Poor guy had his hind quarters ripped open. It was a very traumatic event. We have been there before. I knew going in the wait would be long. I also knew they care more about money than the animals themselves. I was reminded of that when the Doctor came out and tried to upsell me on extra tests and procedures. I was there to get the little guy stitched up, not have extensive blood tests for his bodily functions. Of course I declined those tests. They use people's emotions against them to sell unnecessary tests and procedures. People are more inclined to pay extra when they are worried about their sick or injured pets. Anyway they fixed up our little guy in about 5 hours and charged us a cool $1000 dollars. Yup $1000 scheckels or clams or whatever you call it. The wound was significant and I figured it would be north of $500 but not as high as it was. Reading other reviews I see they do this to everyone. They made sure to get my money before they did anything for my little buddy. I'm fortunate enough to be able to drop a grand on something without it hurting too much but I feel like this clinic puts the dollar ahead of caring for the pets. I will say the treatment of our boy and us was decent and they fixed him up pretty good. The only time things got gritty is when I was asking questions about the services estimate. I got the impression they don't like to be questioned. They mostly deal with tired and traumatized people and animals. That can't be easy. If they could have pretended they care more for the pets over money then there would be another star on this review.

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    6 months ago

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    4 months ago

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    3 months ago

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    9 months ago

    Beautiful building and wonderful staff had a cat emergency they were kind professional and gave me several options.

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    9 months ago

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    8 months ago

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    9 months ago

    excellent facility! check in was easy, short wait time and was in & out in 1 1/2 hours! Staff was excellent

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    9 months ago

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    2 years ago

    Staff was friendly and attentive. With pet emergencies obviously there is a wait, but overall a great experience.

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    2 years ago

    The absolute worst place I've ever taken my dogs and will never return! 8 hours of waiting and still no answers! Horrible Horrible service

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    Page 1 of 4

    Ask the Community - Pet Emergency Center

    Review Highlights - Pet Emergency Center

    i called PEC and they told me to come in right away and were so sweet and compassionate to me over the phone.

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    Coastal Rivers Pet Hospital - Dr. Lawrence

    Coastal Rivers Pet Hospital

    (4 reviews)

    Took the Kitties & Dogo in for check up , shots, flea, tick…read more& worm meds, all ready for summer fun .... Another happy customer (s) !! highly recommended, the staff are incredible & top notch pros. Their love & fear free protocol outshines any vet we've ever been too !!!

    Please read to the end as you won't believe what happened !!......We were spca fostering and…read morewanting to adopt a cute little puppy that had cherry eye. Coastal rivers were the attending clinic under vet de jong. 2 days ago we did a checkup as the operation was unsuccessful for the cherry eye under vet de jong's care. Once at the appt we started to ask questions like Any ordinary furry puppy owner would ask: 1. Why did the operation fail? 2. What in your experience as a vet could be done? 3. Have you done many surgeries of this type ? 4. What is your vet experience? 5. If operated again would you seek out a senior vet's help for the procedure? .... Guess what? This is what she answered: "None of your business!!!!!" The vet actually said it's not our concern!!!! She knew we were fostering and were to adopt and Yes to the contrary it is our business to learn more about future procedures and her knowledge of this type of serious operation. After doing more research we found advice from actual animal eye surgeons called othmatology vets...... yes there are actually 2-3 clinics in the lower mainland that does this specialty and this vet was not a specialist so we wanted to know her skills. She lost it got triggered form us asking her serious questions and actually kidnapped the dog right from our hands and ran into the back. My wife and I didn't know what to do we were stunned! We found out after 10 mins and from this horrible vet De Jong that she called the spca and they must have told her to return the dog to us! Please avoid this Vet she treated us awfully and could not Handle us asking detailed questions about the surgery in the future. Why did she do this? Why was she so triggered? Being a young vet concludes that she Definitely needs more training and for sure more counselling and we will never ever go back to this clinic. Horrible! Hopefully Dr Taylor you read this And choose to Respond to us and reach out to tell your vet De jong to apologize?

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (76 reviews)

    Interbay

    So thankful for VEG and the prompt and compassionate care they gave our dog, Penny. The doctor…read morewalked me through all of our options and took amazing and gentle care of our girl in her last moments. When it was time to say goodbye we were taken to a private room so we could spend as much time as we needed together. They made sure it was a peaceful passing for Penny, but also regularly checked in on me and explained everything kindly and thoroughly. I would like to especially shout out Ashton, who was kind enough to make Penny a beautiful plate of sweets and even shared her own piece of pie. It was so helpful to be around such a caring individual at the worst moment of my life. We had taken Penny in once before, and my husband and I both appreciated the set up of the clinic - you can see your animal being cared for and be with them every second. We didn't ever stay overnight with Penny during a hospitalization, but what an amazing thing to be able to be with them the whole time. Other emergency vets aren't like that. Thank you, VEG!

    The team at VEG were delightful. Great communication, from triage to checkout. My kitty has…read moresensitive skin, which comes with irritation from every little thing. She had been scratching around her eyes, and had developed some scratches that were inflamed. Ultimately, she was prescribed antibiotics, with a proposed eye dye. The medical director was my treating vet, and she explained why the eye dye was suggested, but not required. In an expensive time, I'm very appreciative that they didn't push for an unnecessary test. She and the team all had great bedside manner. Yes, the wait was a bit long, but it wasn't through any fault of the staff; multiple stat cases had come in and understandably, skin irritation wasn't at the top of the to-do list. Also, they did let me know up front that it would be a bit of a wait, so again, good communication. While I hope I never have to take my baby into an emergency vet, I would definitely come back to VEG.

    VCA Canada Central Victoria Veterinary Hospital

    VCA Canada Central Victoria Veterinary Hospital

    (31 reviews)

    The care our eleven year old pup received was outstanding. He was diagnosed with mast cell tumors…read moreby our regular vet who estimated he had one to two months. She referred us to VCA in Victoria where Oncological Surgeon Dr. Seguin said surgery was not an option and offered chemo treatment with Palladia. Medical Oncologist Dr. Bowal carefully monitored Ollie's bloodwork and weight, helping him to stay active, bright, and happy for over a year. When Ollie's time to go came, Dr. Bowal, Techs Eva and Matt, and Manager Sarah were astonishingly kind to Ollie and to us. They are all exceptional. My family and I are grateful to them for their skill and kindness. I should mention that this level of veterinary care is expensive and that it was largely covered by our pet insurance with TruePanion, which I highly recommend to all pet owners.

    I was so panicked bringing my dog in for an exam because she was having seizures all morning for…read morethe first time and that was very out of character for her. not once had I experienced that and it is horrific to watch . I was panicked , talked to the vet who was over double price for full examination at my vet office. I showed her the footage I had of my dogs episodes she had been having all morning. in the end she said not to worry it's just notmal for bulldog breed and it's possible it may never happen again , no medication , no tests , no poison med precautions . just a sheet with no advice on it or medications home remedies. I left and as soon as we got home they got so much worse I panicked and called back and said I just left it's so much worse I know this is not normal. THEY SAID IF I WANT TO BRING HER BACK OR RECIEVE ANY ADVICE ON WHAT I CAN DO IT WILL BE A NEW APPOINTMENT AT 250$ I said I literally just left ? was there 10 mins ago ? she said I could try to go to the other animal hospital. this is the worst "emergency " . I didn't get any real answers of what it was , what caused it , what I can do , just sent me on my way and turned me away unless I had another 250$. said I could try calling poison control whixh is 100$ for a phone call. what a nightmare today was I begged them in tears to just please help her I just wanted your help I don't want to lose my dog and they had no empathy . I asked like can I jjsy ask if I should try charcoal or something to help her like she may be poisoned. they said can't give any advice without the new fee. i drove away 10 mins prior literally

    Grandview Animal Hospital - Boo milking it

    Grandview Animal Hospital

    (2 reviews)

    We were seen as soon as we could get there after sending pics of our cat's injured paw (we had…read moremoved and needed a new vet in the area). I received a phone call within 30 mins of email and as they have evening hours we could go as soon as my husband got home. The receptionist/assistant is extremely helpful and friendly and Boo loved her so much I don't think he wanted to leave even after a damaged claw removal. All staff made Boo and us feel cared about and calm. They were professional and friendly and have everything needed on site. I was impressed and relieved they did not suggest or push any extra tests or medication/food. When they took Boo in the back to remove the bent & infected claw they did say an x-ray might be necessary depending on what they found on removal. We were pleasantly surprised it wasn't. They had cleaned out the area and found the infection was mild so bandaging & a cone was not necessary. He just needed a few anti-inflammatory / pain pills and a week of antibiotics. The bill was the most pleasant surprise of all being less than we've paid for annual shots & a nail trip elsewhere. He was limping for a few days but heals quickly and is just find now. He's even using tapping your arm with his "sore paw" to extort extra pets & cuddles.

    Kindest vets on the planet! Wonderful staff. Thorough. They are affordable and allowed us to come…read morein with our pets all through Covid. Their protocols are in place and they are very safe.

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (68 reviews)

    In October, we had an after-hours emergency with our labrador whose back legs were not functioning…read more Upon arrival, I immediately went to the front desk where I was greeted promptly. I explained our dog's situation and a couple of technicians grabbed a cart to assist me with transporting my large dog into the facility. They quickly evaluated her and made sure that not only was my dog comfortable, but that I was comfortable as well. The emergency room techs were very attentive to my dog. They were constantly checking on her while we waited for her to be examined. After they conducted the initial exam, they proceeded to run tests. They went above and beyond by asking me if I would like to watch from the window while they took x-rays and blood to ensure that my dog was at ease. After the exams and tests were completed, the doctor explained in great detail what had taken place. They informed me that my dog had a stroke and recommended that she be seen by a neurologist. The doctor went above and beyond by proceeding to call local neurologists and place a referral for my dog. The attentiveness and time the facility spent taking care of my dog were exceptional. I was beyond impressed with Veterinary Emergency Group (VEG) of Redmond and I would highly recommend this location for care of animals in an emergency.

    The folks here are great!…read more I have a dachshund who we suspected had early symptoms of IVDD and wanted to get him seen just in case. The real con here was how long we took to get seen. I understood the need to prioritize urgent/emergent needs which is why I didn't dock too much but we really didn't get checked on for like three and a half hours. When we were seen, the staff were polite kind and prescribed medication to help him with discomfort while we waited to see our standard vet. The cost wasn't too bad either, around $300 for the eval plus three medications. Would definitely be back here in case of emergency.

    Pilchuck Veterinary Hospital - Small Animal

    Pilchuck Veterinary Hospital - Small Animal

    (241 reviews)

    I have never experienced such empathetic, expert care at a veterinary clinic. My fluffy heart was…read moreinjured and I was terrified. Pilchuck Vet hospital got us in immediately, and the entire team was peaceful, confident, and genuinely compassionate. They didn't just follow steps -- they were fully present and attentive to everything happening in real time. They sent us home with a clear care plan and medication, and within 24 hours my little Simon is visibly healing. I'm deeply grateful for the team. They cared for both of us.

    Dear Pet Owners, I…read moreturned 10-years-old 2 days after Christmas, and I had been begging my parents for a puppy. I was so excited when I woke up on my birthday to a doggy licking my face. I ended up naming my new puppy "Pepper" and she was a small black dog with a white chin and white paws. My parents were told that she was a little over 8 weeks old. After 1 week, we noticed Pepper wasn't eating much, so daddy called Pilchuck to see if he could get her in for a visit the same day? They told him yes and said he had to give them money over the phone and told him to bring her there at 9:30am. I had school that day, but I knew my daddy would take good care of her. When he brought her there, they made him sit in his car with Pepper because they told him she might be really sick with something called Parvo. After waiting 45 minutes, they came out and got Pepper and they were wearing suits that looked like they worked with scary stuff. When they took Pepper into the room, they tried to take blood from her, but the lady didn't know how to take blood. She put something into Pepper's mouth, and that made her start to puke. That lady then made another lady come in to help take blood and they finally got some. When the vet came back in the room, she told my daddy that Pepper didn't have Parvo, but that her sugar levels were low and she needed medicine. Then they said they needed to run a bunch of tests on her that would cost $3,200-$4,200. Daddy said he didn't have that much money, and they asked how much he had? He said $1,500 and they said they could make her better with that much money, but she would have to stay for the day. When I got home from school, Mommy told me that Pepper wasn't feeling good and that she stayed at the vet for the day to give her medicine so she would feel better. Nobody called my parents until 5:30 that night to say that Pepper wasn't feeling better and that they wanted more money. My daddy asked what was wrong with Pepper and they told him that because he wouldn't give them more money, they wouldn't do any tests to see what was wrong. When he said he didn't have a bunch of money, the doctor told him that he should make Pepper go to sleep for forever. Daddy asked what they needed to get her feeling better and they said they would call back. At 9:30pm that night, my daddy finally got a message that said Pepper's overnight care started at 9pm and he had to give them money to keep her for a sleepover. This made my daddy confused because they never called to even ask if she could sleep over. At 9am, the vet called and said Daddy was trying to avoid them and not pay for Pepper's sleepover. After they made my daddy give them $567 more, they told him that she was doing much better. They said that she could go home, but she needed extra care because she was younger than what we were told. They said she was about 5 weeks old and she didn't know how to eat food yet, and that's why she wasn't feeling good. Even though I didn't like this idea, my parents thought it would be good to keep Pepper at the vet for the day. Finally, at 7pm, my daddy went to Pilchuck to pick up Pepper and he stayed there for over 45 minutes to make sure he knew all he needed to do. Before he left, he told the doctor about me and said he did not want to bring Pepper home yet if she wasn't feeling better. He even asked the lady if she had any kids and if this was her dog, would she bring her home? She said she had a daughter, and would bring Pepper home. I think he just wanted to know if her kids would be good with a puppy like I am? Pepper finally got home at 8:30. I knew Pepper would be happy because my mommy was going to help me take care of her. When we took Pepper out of her blankie, she had a bandage around her neck and 2 bald spots on her legs. They said she needed food and medicine every 4 hours. By 3am, Pepper wasn't moving around very much, she just acted like she was very tired and just went limp when mommy tried to feed her. She told my daddy to call the vet. When daddy called them, he said my mommy was in the car on her way, and they said he had to give them money over the phone. He reminded them that he didn't have a lot of money and they told him to get a new credit card to pay before they would help Pepper and then they hung up on him. Right after that they called him back and said that Pepper was not allowed to go there because the dr. was busy. So, he called mommy to come back home. When I woke up in the morning, I could hear my mommy crying and my daddy walked into my room and told me that Pepper had died when I was asleep. I thought that people that wanted to be a vet did it because they love animals, not because they love the money that animals make them. If you have a pet that you really love, even if you have had them for 1 minute or 100 years, please do not take them to this vet. If they are okay with a puppy dying and a kid like me being sad, they will not care about your fur babies. From, Hadley

    Pet Emergency Center - emergencypethospital - Updated May 2026

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